Adventure Damascus Bicycle

★★★☆☆
  • 128 W Laurel Ave

    Damascus, VA 24236

    Map & Directions
  • 276-475-6262

About Adventure Damascus Bicycle

Hours
Daily 8am-6pm
3.0 1
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The ride itself was WONDERFUL! There's nothing like it.

Days before my ride, I called Adventure Damascus Rentals, and they were polite and attentive. When I got there, they had us test our bikes, and they were fine. Then they shuttled us up the mountain in their van, a half hour drive. The driver was most friendly. He assumed I knew all about biking, and I sort of did, which is a good thing, because he gave me no instruction. He did give instruction to another woman. Standing behind him, I listened in as he told her not to use the front brakes at high speeds or you could go over the handlebars. I have always been careful with front brakes, but didn't know that. Then he left. I went to the rest room and when I came out, I saw that everyone had taken off. I was alone.

I started down the hill, then learned that my back brakes were totally nonfunctional. I was quite concerned (to put it mildly). I asked a few other people I saw if they could help me, but their technical skills were as bad as mine, lol. I was so bummed. It was my birthday, and my ride, which I was looking so forward to (and spent hundreds of dollars in cabin fees and gas) was partially ruined. I would have to go very slowly. I was very upset.

Avout 4 miles down the hill, a very kind man with a backpack and a tool box FIXED MY BRAKES!! I was delighted.

A little further down there was the bike patrol guys. They were pretty shocked that a bike company set me off without checking the bikes off their rack. They checked me out and I was fine.

I had the most phenomenal ride that I will always remember.

After the ride, I very politely told them what happened. I did not complain at all. I was more like, "I just thought you should know. Someone could really get hurt." They did not apologize! Let me repeat, the did not apologize! Nor did they make any offer for partial reimbursement. In fact, they seem pretty apathetic. They insisted I had turned my handlebars around, and I am 100% sure I did not do this.

While I understand that mishaps like this happen, I believe they should check the bikes not only at the shop, but also at the top of the mountain. Also, their apathetic reaction was unforgivable.

I did not let it ruin my ride.

I will definitely be back to do this ride again, but definitely not with this company.

3
★★★☆☆

The ride itself was WONDERFUL! There's nothing like it.

Days before my ride, I called Adventure Damascus Rentals, and they were polite and attentive. When I got there, they had us test our bikes, and they were fine. Then they shuttled us up the mountain in their van, a half hour drive. The driver was most friendly. He assumed I knew all about biking, and I sort of did, which is a good thing, because he gave me no instruction. He did give instruction to another woman. Standing behind him, I listened in as he told her not to use the front brakes at high speeds or you could go over the handlebars. I have always been careful with front brakes, but didn't know that. Then he left. I went to the rest room and when I came out, I saw that everyone had taken off. I was alone.

I started down the hill, then learned that my back brakes were totally nonfunctional. I was quite concerned (to put it mildly). I asked a few other people I saw if they could help me, but their technical skills were as bad as mine, lol. I was so bummed. It was my birthday, and my ride, which I was looking so forward to (and spent hundreds of dollars in cabin fees and gas) was partially ruined. I would have to go very slowly. I was very upset.

Avout 4 miles down the hill, a very kind man with a backpack and a tool box FIXED MY BRAKES!! I was delighted.

A little further down there was the bike patrol guys. They were pretty shocked that a bike company set me off without checking the bikes off their rack. They checked me out and I was fine.

I had the most phenomenal ride that I will always remember.

After the ride, I very politely told them what happened. I did not complain at all. I was more like, "I just thought you should know. Someone could really get hurt." They did not apologize! Let me repeat, the did not apologize! Nor did they make any offer for partial reimbursement. In fact, they seem pretty apathetic. They insisted I had turned my handlebars around, and I am 100% sure I did not do this.

While I understand that mishaps like this happen, I believe they should check the bikes not only at the shop, but also at the top of the mountain. Also, their apathetic reaction was unforgivable.

I did not let it ruin my ride.

I will definitely be back to do this ride again, but definitely not with this company.

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