Auto Connection

★★★☆☆
  • 6336 E Virginia Beach Blvd

    Norfolk, VA 23502

    Map & Directions
  • 757-461-5040

About Auto Connection

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Automotive

Automotive
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.

Very disgusting business practice

I purchased a vehicle from the Auto Connection Norfolk and it needed a total engine replacement after 18 months. I get that cars can be unpredictable and I am not disputing that, but my anger comes from Michael Wayne who wants to feed off of people. I still had about $9000 due on the car and the repair cost were close to $4500. It took them 2 months to get me the estimate and the auto repair department kept blowing me off. He wanted me to put half down on the repair while still paying the monthly payment which was $590 and then on top of that they wanted to add the balance of the repair to my loan and all at a finance charge of 18%. I also informed him that during the time that my car was in their shop that I had to pay for a rental car and continue to pay for a rental until it was fixed which they could not give me a specific window of time. I even asked if they could provide a loaner car so I could pay the amount needed and he said "no". The vehicle was overcharged to begin with and I had several reputable dealers in the area confirm this and they personally said that he was a crook. Unfortunately I can only blame myself for walking into the "Devils" hands and not making any excuses, but I have a hard time finding this to be a fair practice. And not to mention that I acted in good faith to try to work something out. Unfortunately, these are the people that God warns us about. Instead of wishing him ill I will get on my knees and pray that he will turn his business practices around and learns what it means to be a good person. Money has made him corrupt. I truly hope that readers will take this to heart and please go somewhere else to purchase your car. It looks good on the outside, but not so much on the inside. I have recently found out that there are much better dealerships here in the Hampton Roads that are much more honest and fair.

1
★☆☆☆☆

Very disgusting business practice

I purchased a vehicle from the Auto Connection Norfolk and it needed a total engine replacement after 18 months. I get that cars can be unpredictable and I am not disputing that, but my anger comes from Michael Wayne who wants to feed off of people. I still had about $9000 due on the car and the repair cost were close to $4500. It took them 2 months to get me the estimate and the auto repair department kept blowing me off. He wanted me to put half down on the repair while still paying the monthly payment which was $590 and then on top of that they wanted to add the balance of the repair to my loan and all at a finance charge of 18%. I also informed him that during the time that my car was in their shop that I had to pay for a rental car and continue to pay for a rental until it was fixed which they could not give me a specific window of time. I even asked if they could provide a loaner car so I could pay the amount needed and he said "no". The vehicle was overcharged to begin with and I had several reputable dealers in the area confirm this and they personally said that he was a crook. Unfortunately I can only blame myself for walking into the "Devils" hands and not making any excuses, but I have a hard time finding this to be a fair practice. And not to mention that I acted in good faith to try to work something out. Unfortunately, these are the people that God warns us about. Instead of wishing him ill I will get on my knees and pray that he will turn his business practices around and learns what it means to be a good person. Money has made him corrupt. I truly hope that readers will take this to heart and please go somewhere else to purchase your car. It looks good on the outside, but not so much on the inside. I have recently found out that there are much better dealerships here in the Hampton Roads that are much more honest and fair.

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.

Bought a Montero Sport back in 2003 from Mike at the Auto Connection. Was a great truck, anytime I needed an inspection or tune up they were there to help. When i decide to sell it they gave me a great trade in price and i upgraded to an escalade. They are known for helping people with bad credit, but I got a steal on the truck and got a low interest rate. I think your rate just depends on how good or bad your credit is. Very classy place and people and always treated me with the utmost respect from the beginning.

5
★★★★★

Bought a Montero Sport back in 2003 from Mike at the Auto Connection. Was a great truck, anytime I needed an inspection or tune up they were there to help. When i decide to sell it they gave me a great trade in price and i upgraded to an escalade. They are known for helping people with bad credit, but I got a steal on the truck and got a low interest rate. I think your rate just depends on how good or bad your credit is. Very classy place and people and always treated me with the utmost respect from the beginning.

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.

well i bought a suv from them 2 years ago. since then everything in the suv needs replaced everything from the rear end to suspension to transmission you name it. i bought it on good faith and got a lemon. i took it to there so called service center and they have had it for over 3 weeks and still cant seem to come up with a price on top of that they where going to charge me to replace something that already had been fixed. if you do get a car or suv from them take it to a mechanic somewhere else and have them check it over very carefully.

1
★☆☆☆☆

well i bought a suv from them 2 years ago. since then everything in the suv needs replaced everything from the rear end to suspension to transmission you name it. i bought it on good faith and got a lemon. i took it to there so called service center and they have had it for over 3 weeks and still cant seem to come up with a price on top of that they where going to charge me to replace something that already had been fixed. if you do get a car or suv from them take it to a mechanic somewhere else and have them check it over very carefully.

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1 out of 1 people found this review helpful.

.

These guys helped me when no one else would. I only had to put $1 down. I had one small problem with my car after I bought it, but they fixed it right away. I've experienced nothing but excellent customer service.

5
★★★★★

These guys helped me when no one else would. I only had to put $1 down. I had one small problem with my car after I bought it, but they fixed it right away. I've experienced nothing but excellent customer service.

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.

I got a car from them approximately 2 years ago now.... The day I bought the car I should've just left it with them that night. I was on the interstate coming off the ramp and did the fuel injector mess up on me. I wasn't able to start my car. I got a ride home & notified them in the morning. By then the police had towed it away. The supposedly fixed the problem & in less than a month later the same thing happened again, on the interstate, so I had it sent to another branch to get it fixed. Since then I had the censors fixed for my signals, replaced my rotors, calibers, injector rings just last month which should've been done when they "replaced" the fuel injector from the beginning. There are so many issues that I have had with my car. That are totally unexceptable. If I knew then what I know now I would've just left it. They do get you with the sales pitch then rape you in the end. Never again & no recommendations.

0
★☆☆☆☆

I got a car from them approximately 2 years ago now.... The day I bought the car I should've just left it with them that night. I was on the interstate coming off the ramp and did the fuel injector mess up on me. I wasn't able to start my car. I got a ride home & notified them in the morning. By then the police had towed it away. The supposedly fixed the problem & in less than a month later the same thing happened again, on the interstate, so I had it sent to another branch to get it fixed. Since then I had the censors fixed for my signals, replaced my rotors, calibers, injector rings just last month which should've been done when they "replaced" the fuel injector from the beginning. There are so many issues that I have had with my car. That are totally unexceptable. If I knew then what I know now I would've just left it. They do get you with the sales pitch then rape you in the end. Never again & no recommendations.

Pros: convenient

Cons: lemons

.

I was approved in 15 minutes..I had been turned down everywhere!! When I went into their Norfolk location, my salesperson was quick to tell me how much I was approved for, and I only had to put $325 down! I would send any friend here, in fact, I have...and I received $100 for doing it! Who wouldn't buy here?

2
★★★★★

I was approved in 15 minutes..I had been turned down everywhere!! When I went into their Norfolk location, my salesperson was quick to tell me how much I was approved for, and I only had to put $325 down! I would send any friend here, in fact, I have...and I received $100 for doing it! Who wouldn't buy here?

Pros: You dont need any credit history to be approved!

Cons: Low down payment. and short term financing!!!!

.

Auto Connection sounds like the place that will help you even if you have repo no problem, no credit history no problem all lies. They do check your credit and they do care if you have had a repo in the past and they do care if you don't have any credit history. Young buyers will never get a car here. To bad. Dishonesty is what they stand behind not good services./

0
★☆☆☆☆

Auto Connection sounds like the place that will help you even if you have repo no problem, no credit history no problem all lies. They do check your credit and they do care if you have had a repo in the past and they do care if you don't have any credit history. Young buyers will never get a car here. To bad. Dishonesty is what they stand behind not good services./

Pros: ads are dishonest

Cons: a waste of time

.

I purchased a car from the auto connection in 07 and i had a few a problems but the people fixed it and so far havent had many issues at the same time my girl friend bought from drive time and she has problems but she has to pay a 40 dollar fee to get it looked at and then they still wont fix the problem because there warranty dept denies the claims. at the same time i write this because i read the reviews of the auto connection and some were good some were bad and some were written by people that didnt except the truth. I like many others went to the auto connection because i have bad credit and was hard to get financed at other places because i tried but it didnt work so i went to mac mac and they approved me maybe i was desperate and needed a car but it was me that messed my own credit up.. So some times we should see the truth about things we can only be taken advantage of if we allow ourselves to. so keep your credit good and find somewhere to buy a car but if u keep refusing to pay your bills and keep messing your credit up then stay with the people that will actually take a chance on financing a person that wont pay there bills.

2
★★★★★

I purchased a car from the auto connection in 07 and i had a few a problems but the people fixed it and so far havent had many issues at the same time my girl friend bought from drive time and she has problems but she has to pay a 40 dollar fee to get it looked at and then they still wont fix the problem because there warranty dept denies the claims. at the same time i write this because i read the reviews of the auto connection and some were good some were bad and some were written by people that didnt except the truth. I like many others went to the auto connection because i have bad credit and was hard to get financed at other places because i tried but it didnt work so i went to mac mac and they approved me maybe i was desperate and needed a car but it was me that messed my own credit up.. So some times we should see the truth about things we can only be taken advantage of if we allow ourselves to. so keep your credit good and find somewhere to buy a car but if u keep refusing to pay your bills and keep messing your credit up then stay with the people that will actually take a chance on financing a person that wont pay there bills.

Pros: u will get a car regardless of credit

Cons: high intrest

.

I bought a car back in 07 from the one in Richmond...I didn't have the car for 2 weeks because of the stupid sensor they have installed in them....then they also charged me almost $8000 more than the car was worth...I had a bad car accident in the car which totalled it out...my ins company only paid $5000 (which was what the car was worth) which left $4000 for me to pay...they do prey on ppl with bad credit...I was also charged a 22% interest rate....but when you are desperate...you have to do what you have to do...yea $300 down sound good...but thats how they pull you in...no one needs to buy from here....

0
★☆☆☆☆

I bought a car back in 07 from the one in Richmond...I didn't have the car for 2 weeks because of the stupid sensor they have installed in them....then they also charged me almost $8000 more than the car was worth...I had a bad car accident in the car which totalled it out...my ins company only paid $5000 (which was what the car was worth) which left $4000 for me to pay...they do prey on ppl with bad credit...I was also charged a 22% interest rate....but when you are desperate...you have to do what you have to do...yea $300 down sound good...but thats how they pull you in...no one needs to buy from here....

.

I have had the worst experience possible with this dealership. The car that I bought I came to find out was about $5000 over priced and has had more problems then its worth. This dealership survives because some of us have had things happen in our lives that affect our credit and these people prey on that. On top of paying $400/mn for a 2001 Monte, I replaced the tired, the rotors, the brakes, the battery, the started, the cellonoid, the entire engine and now apparently the transmission. Unacceptable. You can't get in for service and when you do you get lied to. Definitely sour grapes for me but hopefult consumer protection will help!!

0
★☆☆☆☆

I have had the worst experience possible with this dealership. The car that I bought I came to find out was about $5000 over priced and has had more problems then its worth. This dealership survives because some of us have had things happen in our lives that affect our credit and these people prey on that. On top of paying $400/mn for a 2001 Monte, I replaced the tired, the rotors, the brakes, the battery, the started, the cellonoid, the entire engine and now apparently the transmission. Unacceptable. You can't get in for service and when you do you get lied to. Definitely sour grapes for me but hopefult consumer protection will help!!

.

My wife and I have talked about getting a newer car or suv for awhile now....We had seen a commerical and my wife said you lets take a look. We went to the lot in norfolk and looked at everything and saw 2 suv's we liked and call to make a appointment. Dante the sales person greeted and no hard sales appoarch we filled out some paperwork and 20 mins later said Lets see what u want>>>> I told him we had already seen what we wanted and showed him.....Dante told us what we qualifyed for and what the payment area would be....The best service experience I have had in a long time from car lot, store, food chain. etc..... I will recommend this place and this salesperson to any of my friends.......Thanks MACK...MACK.....

2
★★★★★

My wife and I have talked about getting a newer car or suv for awhile now....We had seen a commerical and my wife said you lets take a look. We went to the lot in norfolk and looked at everything and saw 2 suv's we liked and call to make a appointment. Dante the sales person greeted and no hard sales appoarch we filled out some paperwork and 20 mins later said Lets see what u want>>>> I told him we had already seen what we wanted and showed him.....Dante told us what we qualifyed for and what the payment area would be....The best service experience I have had in a long time from car lot, store, food chain. etc..... I will recommend this place and this salesperson to any of my friends.......Thanks MACK...MACK.....

Pros: GREAT STAFF

Cons: FEWER MILES ON CARS/SUVS/TRUCKS

.

I've heard alot of great things about your business. I will be coming to you soon looking for a car

2
★★★★★

I've heard alot of great things about your business. I will be coming to you soon looking for a car

Pros: thumps up

Cons: never been

 

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