Marshall Brothers Towing & Recovery

★★★☆☆

About Marshall Brothers Towing & Recovery

Automotive

Automotive
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LOCAL TOW - Berkeley CA

2342 Shattuck Avenue Berkeley, CA

2.5714 21
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They towed my car from a private lot behind my friend's apartment building. I did not leave my car for more than 20 minutes and it was towed. Usually you can get away with 30 minutes parked in a permit-only zone, but not with these guys.

3
★★★★★

They towed my car from a private lot behind my friend's apartment building. I did not leave my car for more than 20 minutes and it was towed. Usually you can get away with 30 minutes parked in a permit-only zone, but not with these guys.

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Terrible place for business, big scammers, stay away far as possile from these people, very rude and disrespectful.

3
★★★★★

Terrible place for business, big scammers, stay away far as possile from these people, very rude and disrespectful.

.

I have had excellent success with this company. I have personally used them several times and each time they have been professional and courteous.

5
★★★★★

I have had excellent success with this company. I have personally used them several times and each time they have been professional and courteous.

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.

Well, as far as the buiness aspect of the company or lack there of it was OK. They returned my calls (for the most part, after I called a few times repeatedly). However I was informed that I had 10 days to claim my car and on the 7th day

3
★★★★★

Well, as far as the buiness aspect of the company or lack there of it was OK. They returned my calls (for the most part, after I called a few times repeatedly). However I was informed that I had 10 days to claim my car and on the 7th day

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Verrry rude and bad business manners.

I fortunately caught up with the driver before he could tow my car too far. The driver said he accepted cash only so I had no choice but to run down 3 blocks and withdrawal cash from an ATM. My

3
★★★★★

Verrry rude and bad business manners.

I fortunately caught up with the driver before he could tow my car too far. The driver said he accepted cash only so I had no choice but to run down 3 blocks and withdrawal cash from an ATM. My

.

If you have any sense you won't do business with this company. This company is based on stealing lying and screwing people over! They overcharge for towing fees and they pocket the money. The company is operated around the owners son

3
★★★★★

If you have any sense you won't do business with this company. This company is based on stealing lying and screwing people over! They overcharge for towing fees and they pocket the money. The company is operated around the owners son

.

Marshall Brothers is an awful company. I personally have never been towed by them but friends and family have. Their signs are extremely small so you can't see them unless you are looking for them. They are RUDE and only accept cash. They are criminals! A friend of mine parked in the fan last night in the same lot as 3 other friends. He was just in town for the night so he has NC plates. The NC friend parked between 2 VA friends and he was towed, no one else was towed!!!!!!! This company is full of a$$holes and they constantly threaten to call the cops. My dad laughed at them and said, "please call them now, I want them to come here so I can tell them that I am looking at 2 criminals right now!" Of course they didn't call the cops. I am finding where else I can post complaints about them!

0
★☆☆☆☆

Marshall Brothers is an awful company. I personally have never been towed by them but friends and family have. Their signs are extremely small so you can't see them unless you are looking for them. They are RUDE and only accept cash. They are criminals! A friend of mine parked in the fan last night in the same lot as 3 other friends. He was just in town for the night so he has NC plates. The NC friend parked between 2 VA friends and he was towed, no one else was towed!!!!!!! This company is full of a$$holes and they constantly threaten to call the cops. My dad laughed at them and said, "please call them now, I want them to come here so I can tell them that I am looking at 2 criminals right now!" Of course they didn't call the cops. I am finding where else I can post complaints about them!

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I think catndahat works for the company. I had a 10 MINUTE visitor at 9: 30pm on a Friday night and when they went back outside their van was GONE. Now, earlier the same week on Sunday I had multiple visitors who didn't leave until midnight. And none of their vehicles were missing. When I called the office I was told they patrol 6pm - 9pm. Does that story make any sense? This place is a crock of s***. I think profits were low that week and when they saw the type of car in the area, they towed it. You know normal people would wait atleast 30 min and then tow, most places don't tow until 11 pm or after. This place is ridiculous

1
★☆☆☆☆

I think catndahat works for the company. I had a 10 MINUTE visitor at 9: 30pm on a Friday night and when they went back outside their van was GONE. Now, earlier the same week on Sunday I had multiple visitors who didn't leave until midnight. And none of their vehicles were missing. When I called the office I was told they patrol 6pm - 9pm. Does that story make any sense? This place is a crock of s***. I think profits were low that week and when they saw the type of car in the area, they towed it. You know normal people would wait atleast 30 min and then tow, most places don't tow until 11 pm or after. This place is ridiculous

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.

I've called these guys several times because there have been cars parked in visitor spots in my neighborhood for months without being moved. Marshall Brother's posts warnings on these cars, and then can't be bothered to follow up.

I, on the other hand, recently got a new car and neglected to transfer my decal. I parked in a resident's spot as usual, and was rather surprised to see my car was gone. No warning, just gone. I paid for my spot, and now I have to pay the price for not being mindful of a stupid sticker.

I realize this is not Marshall Brother's fault, but the one-star rating is for not following up on visitor's spots. When friends and family come to visit, they shouldn't to park on the other side of the complex just because some jerks abandoned their cars. Instead, MY money goes to keep Marshall Brother's business, not theirs.

0
★☆☆☆☆

I've called these guys several times because there have been cars parked in visitor spots in my neighborhood for months without being moved. Marshall Brother's posts warnings on these cars, and then can't be bothered to follow up.

I, on the other hand, recently got a new car and neglected to transfer my decal. I parked in a resident's spot as usual, and was rather surprised to see my car was gone. No warning, just gone. I paid for my spot, and now I have to pay the price for not being mindful of a stupid sticker.

I realize this is not Marshall Brother's fault, but the one-star rating is for not following up on visitor's spots. When friends and family come to visit, they shouldn't to park on the other side of the complex just because some jerks abandoned their cars. Instead, MY money goes to keep Marshall Brother's business, not theirs.

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They threatened to call the cops on me after calmly telling them they're full of it.

0
★☆☆☆☆

They threatened to call the cops on me after calmly telling them they're full of it.

Pros: Enforcement of rental parking rights, which they abuse

Cons: Grimy, impolite, inconsiderate cronies!

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This company is not full of crooks like all the other reviews say. They are only doing a job that they are contracted to do. They are contracted to work for apartment complexes and businesses who deserve to have proper parking for their tenants and customers. For example, I pay $750/month in rent. I come home from working and there are NO places to park. Is that legit? NO WAY! These guys are only doing their job. They have set fees that are governed by the city/county they are towing in. Marshall Brother's is in line with all laws in regards to towing. And they will go out of their way to help you in anyway that they can! If you are illegaly parked, you should be towed. All of those of age to drive have well passed reading and writing! So if it says PERMIT PARKING ONLY, don't park there unless you have a permit. Then you won't have to worry about paying towing fees. And let's also discuss one more thing. $65 was the standard towing rate in 1993. Don't you think that in almost ten years time the price is ok to be at $125? They have expenses that have increased in this time too!

2
★★★★★

This company is not full of crooks like all the other reviews say. They are only doing a job that they are contracted to do. They are contracted to work for apartment complexes and businesses who deserve to have proper parking for their tenants and customers. For example, I pay $750/month in rent. I come home from working and there are NO places to park. Is that legit? NO WAY! These guys are only doing their job. They have set fees that are governed by the city/county they are towing in. Marshall Brother's is in line with all laws in regards to towing. And they will go out of their way to help you in anyway that they can! If you are illegaly parked, you should be towed. All of those of age to drive have well passed reading and writing! So if it says PERMIT PARKING ONLY, don't park there unless you have a permit. Then you won't have to worry about paying towing fees. And let's also discuss one more thing. $65 was the standard towing rate in 1993. Don't you think that in almost ten years time the price is ok to be at $125? They have expenses that have increased in this time too!

Pros: Most HONEST company in town!

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This seems to be a common theme with this company. I have spoken with reputable local towing companies and even they tell me that this company is plain screwing people! What they are charging is ridiculous. Even the Richmond City website says $60 is what it should cost to get your vehicle back. It does cost more if you were on public property or otherwise creating a hazard. This was not my case. I too was charged $155 to get my car back and they only had my car for 40 lousy minutes. This is like paying a ransom! Do complain to the Virginia Board of Towing and Recovery Operators at www.btro.vi.virginia.gov. Their phone # is 804-367-0712.

0
★☆☆☆☆

This seems to be a common theme with this company. I have spoken with reputable local towing companies and even they tell me that this company is plain screwing people! What they are charging is ridiculous. Even the Richmond City website says $60 is what it should cost to get your vehicle back. It does cost more if you were on public property or otherwise creating a hazard. This was not my case. I too was charged $155 to get my car back and they only had my car for 40 lousy minutes. This is like paying a ransom! Do complain to the Virginia Board of Towing and Recovery Operators at www.btro.vi.virginia.gov. Their phone # is 804-367-0712.

Pros: None

Cons: Over Chargers

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there is a Board of Towing within the Commonwealth of Virgina. Do a google search- once you get to the site, you will see a link to file a complaint. If the link is under construction, call their office.
If a business is dirty, you do have avenues other than just talk about it. You can always contact the Consumers Affairs org for the state you are in for direction.

0
★☆☆☆☆

there is a Board of Towing within the Commonwealth of Virgina. Do a google search- once you get to the site, you will see a link to file a complaint. If the link is under construction, call their office.
If a business is dirty, you do have avenues other than just talk about it. You can always contact the Consumers Affairs org for the state you are in for direction.

Pros: make them 'tow' the line

Cons: they have to provide adequate customer service

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Marshall Brothers Towing is a scheming, coniving company. Yes, we were in the wrong by parking in a no parking zone. We were illegally parked for just barely 1 hour yet we were charged $155 to retrieve our vehicle at their parking lot off of Staples Mill Road. Not only were the 3 men very unfriendly and impolite but I also got a very uneasy feeling about them. The sign on the door said we would need to pay $125 to retrieve our vehicle. Handwritten under this said it was an extra $25 "on the weekens" (which was misspelled to boot!) We had spoken to the employees on the phone twice and never did they mention that they only took cash. They said they were not yet set up to take credit or debit yet they were set up with an ATM. We went to a bank and came back and very unwillingly paid the $155. We were convinced the employees working tonight pocketed the extra $25 plus the extra $5 they claimed as "fuel expenses." I understand towing is a seedy business but there is nothing worse than knowing you are being taken yet having to pay because they are holding your car hostage! Marshall Towing consists of seedy, coniving, scheming individuals. Unfortunately, when they are holding your car there is no choice but to pay them and they very well know this!

0
★☆☆☆☆

Marshall Brothers Towing is a scheming, coniving company. Yes, we were in the wrong by parking in a no parking zone. We were illegally parked for just barely 1 hour yet we were charged $155 to retrieve our vehicle at their parking lot off of Staples Mill Road. Not only were the 3 men very unfriendly and impolite but I also got a very uneasy feeling about them. The sign on the door said we would need to pay $125 to retrieve our vehicle. Handwritten under this said it was an extra $25 "on the weekens" (which was misspelled to boot!) We had spoken to the employees on the phone twice and never did they mention that they only took cash. They said they were not yet set up to take credit or debit yet they were set up with an ATM. We went to a bank and came back and very unwillingly paid the $155. We were convinced the employees working tonight pocketed the extra $25 plus the extra $5 they claimed as "fuel expenses." I understand towing is a seedy business but there is nothing worse than knowing you are being taken yet having to pay because they are holding your car hostage! Marshall Towing consists of seedy, coniving, scheming individuals. Unfortunately, when they are holding your car there is no choice but to pay them and they very well know this!

Cons: rude, coniving, dishonest

.

I parked my car behind Five Guys / Qdoba / Ramz Hall on W.Broad, (which has 1 hour customer parking until midnight) and i look out of my friend's apartment (literally 2 feet away) at 1:26am to find an empty parking space where i parked. He and i rush outside and call the number shown in the lot. The fellow on the line was pretty helpful, and remembered which driver had it with just my mentioning the color and make, so he called the truck driver and had him come back and drop off the car.
The unintelligent driver tells me that i have to pay him $65 to get the car back EVEN THOUGH IT NEVER WENT TO THE LOT. I questioned him several times as to why there was a fee, but his responses basically summarized to "Because I say so".
Horrendous service from a crappy company.

0
★☆☆☆☆

I parked my car behind Five Guys / Qdoba / Ramz Hall on W.Broad, (which has 1 hour customer parking until midnight) and i look out of my friend's apartment (literally 2 feet away) at 1:26am to find an empty parking space where i parked. He and i rush outside and call the number shown in the lot. The fellow on the line was pretty helpful, and remembered which driver had it with just my mentioning the color and make, so he called the truck driver and had him come back and drop off the car.
The unintelligent driver tells me that i have to pay him $65 to get the car back EVEN THOUGH IT NEVER WENT TO THE LOT. I questioned him several times as to why there was a fee, but his responses basically summarized to "Because I say so".
Horrendous service from a crappy company.

Pros: Guy on the phone was helpful

Cons: Employ excrement for drivers.

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So Marshall Bros regularly tow in our neighborhood, and tonight my roommate and I were on our porch around midngiht and saw a tow truck tow a 4x4 pickup and pull a little ways up the road and proceed to get out, jimmy the lock with a hanger, and dig through the car's floor and glove compartment. Now they've gone from towing people after 5 minutes to breaking into people's cars and looking for valuables. SKETCHY.

PS: We called the company and since it was late at night the only person we could report it to was the driver himself, which we decided against. We then called the non-emergency police, who told us since the tow truck had left there was nothing they could do. IF THIS IS YOUR TRUCK, MAKE SURE EVERYTHING IS IN IT!!!

0
★☆☆☆☆

So Marshall Bros regularly tow in our neighborhood, and tonight my roommate and I were on our porch around midngiht and saw a tow truck tow a 4x4 pickup and pull a little ways up the road and proceed to get out, jimmy the lock with a hanger, and dig through the car's floor and glove compartment. Now they've gone from towing people after 5 minutes to breaking into people's cars and looking for valuables. SKETCHY.

PS: We called the company and since it was late at night the only person we could report it to was the driver himself, which we decided against. We then called the non-emergency police, who told us since the tow truck had left there was nothing they could do. IF THIS IS YOUR TRUCK, MAKE SURE EVERYTHING IS IN IT!!!

Pros: NO PROS

Cons: many cons

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This towing company has a serious case of RUDE customer service. My daughter's car was towed because she forgot to put up her parking pass. When she went to get the car out of the tow lot, she questioned why it cost so much ($135). The response from the OWNER was "young lady this is how we make our money, I'm sure you don't work and have a family to support" she was shocked at how he was talking to her and asked me to call. I called back and his tone with me was the same. First I was told that the owner was not there, only because I asked for their business license # was the owner put on the line. His response to me was that he didn't have to give me that and I could contact their corporation if I had any complaints. When I asked what that phone number would be he said "You're talking to the person in charge of the corporation" He was very rude. Not only speaking to a young 19-year old lady like that, but also to someone who just wanted to know why he thinks it's o.k. to speak to anyone in this matter. I would hope that NOONE would ever use this company if they needed help. You would only get frustrated and spoken to as if nothing you have to say really matters.

0
★☆☆☆☆

This towing company has a serious case of RUDE customer service. My daughter's car was towed because she forgot to put up her parking pass. When she went to get the car out of the tow lot, she questioned why it cost so much ($135). The response from the OWNER was "young lady this is how we make our money, I'm sure you don't work and have a family to support" she was shocked at how he was talking to her and asked me to call. I called back and his tone with me was the same. First I was told that the owner was not there, only because I asked for their business license # was the owner put on the line. His response to me was that he didn't have to give me that and I could contact their corporation if I had any complaints. When I asked what that phone number would be he said "You're talking to the person in charge of the corporation" He was very rude. Not only speaking to a young 19-year old lady like that, but also to someone who just wanted to know why he thinks it's o.k. to speak to anyone in this matter. I would hope that NOONE would ever use this company if they needed help. You would only get frustrated and spoken to as if nothing you have to say really matters.

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This is a ripoff scam, and the agent was very rude. In addition, they charge an extra day's storage, though the car was picked up within one hour of being towed, and the guy towing was already at their office. It's a grimy place, with grimy staff who rip you off for $150 cash. Obviously they are illegally skirting the tax man by only taking cash.

0
★☆☆☆☆

This is a ripoff scam, and the agent was very rude. In addition, they charge an extra day's storage, though the car was picked up within one hour of being towed, and the guy towing was already at their office. It's a grimy place, with grimy staff who rip you off for $150 cash. Obviously they are illegally skirting the tax man by only taking cash.

Pros: None -- totally rude ripoff artists

Cons: I hope the IRS takes them down.

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Rude service is apparently the specialty of this tow company. When asked why I was towed from my job I was told to be quiet and don't argue. When I picked my car up I asked for the clerk's name who laughed at me and told me to leave. Very poor service and would recommend you avoid this company at all costs. Richmond Police have been contacted over this fifth-rate company.

0
★☆☆☆☆

Rude service is apparently the specialty of this tow company. When asked why I was towed from my job I was told to be quiet and don't argue. When I picked my car up I asked for the clerk's name who laughed at me and told me to leave. Very poor service and would recommend you avoid this company at all costs. Richmond Police have been contacted over this fifth-rate company.

Cons: Had to pay more money if I wanted to pick my car up the same night it was towed so I was forced to walk home from work and pick up the next day. Unreal.

.

These guys towed me from a legitimate spot. I went out of my way to make sure I was parked in a good spot and they towed me for no reason. They only took cash from me too and charged me a lot! I went there to pick up my car and no one was there. Though they were already supposed to be open, I had to call numerous times and wait over an hour for anyone to show up! They were extremely rude as well. This is a horrible company!

0
★☆☆☆☆

These guys towed me from a legitimate spot. I went out of my way to make sure I was parked in a good spot and they towed me for no reason. They only took cash from me too and charged me a lot! I went there to pick up my car and no one was there. Though they were already supposed to be open, I had to call numerous times and wait over an hour for anyone to show up! They were extremely rude as well. This is a horrible company!

Pros: Nothing!

Cons: Rudeness, Not at work when supposed to be, overcharge, slimy business

.

These clowns towed me from a lot where I had PAID to park! When I went by the impound location several times, no on was there. They only take cash (to hide the paper trail and avoid taxes). They will give no money in change, in case someone only has a $20 bill. Even though no one was there, they charge $35/day for "storage"! Disclaimers on their building claim that they "are not responsible for items left in the car." Kind of funny, considering that no one can get to their car to remove items anyway- and if items WERE missing, the Marshall Brothers would be the ones who took them. The owners of this outfit should be jailed!!

0
★☆☆☆☆

These clowns towed me from a lot where I had PAID to park! When I went by the impound location several times, no on was there. They only take cash (to hide the paper trail and avoid taxes). They will give no money in change, in case someone only has a $20 bill. Even though no one was there, they charge $35/day for "storage"! Disclaimers on their building claim that they "are not responsible for items left in the car." Kind of funny, considering that no one can get to their car to remove items anyway- and if items WERE missing, the Marshall Brothers would be the ones who took them. The owners of this outfit should be jailed!!

Pros: None

Cons: Everything!

 

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