Always One Appliance Repair

★★★☆☆

About Always One Appliance Repair

Home & Garden

Home & Garden
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Some of the nicest technician's work for this company. The office workers are always polite and also help you find what you are looking for. We just moved to Mclean from Woodbridge where we had gotten service from Always One before and Both times the service was simply SUPERB. It took them about 10-15 minutes to diagnose my Oven problem and it took 2 days for them too get a part and they repaired the issue ASAP. Will always be sharing this company's number around. 10 out of 10 stars.

5
★★★★★

Some of the nicest technician's work for this company. The office workers are always polite and also help you find what you are looking for. We just moved to Mclean from Woodbridge where we had gotten service from Always One before and Both times the service was simply SUPERB. It took them about 10-15 minutes to diagnose my Oven problem and it took 2 days for them too get a part and they repaired the issue ASAP. Will always be sharing this company's number around. 10 out of 10 stars.

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Always 1 was sent to fix my dishwasher by my home warranty company. From the first call, they seemed to be a husband and wife working out of their home. The technician came out and had to order parts. 2 weeks went by before we heard back from them and we had to call. Regina who answered the phone sounded as if she was emptying her own dishwasher and had to call back. The part was back ordered and we were told we would be called as soon as it came in. We called back a couple of times when it finally came in. We had 2 complaints about the dishwasher and only one was fixed. When a follow-up call was placed I was met by a very clueless and defensive Regina who argued with me that I had to call the home warranty company to have them come back out. I asked for the technician??s names and she didn??t know them- she also claimed not to know the name of her boss, who also owns the company. I have experienced bad customer service, but Regina and Always 1 take the cake! Not only were they incompetent in their abilities to diagnose and fix the problem with my dishwasher, I have to be yelled at and hung up on by the person answering the phone! My advise is if you need someone to work on your appliances?. FIND SOMEONE ELSE!

1
★☆☆☆☆

Always 1 was sent to fix my dishwasher by my home warranty company. From the first call, they seemed to be a husband and wife working out of their home. The technician came out and had to order parts. 2 weeks went by before we heard back from them and we had to call. Regina who answered the phone sounded as if she was emptying her own dishwasher and had to call back. The part was back ordered and we were told we would be called as soon as it came in. We called back a couple of times when it finally came in. We had 2 complaints about the dishwasher and only one was fixed. When a follow-up call was placed I was met by a very clueless and defensive Regina who argued with me that I had to call the home warranty company to have them come back out. I asked for the technician??s names and she didn??t know them- she also claimed not to know the name of her boss, who also owns the company. I have experienced bad customer service, but Regina and Always 1 take the cake! Not only were they incompetent in their abilities to diagnose and fix the problem with my dishwasher, I have to be yelled at and hung up on by the person answering the phone! My advise is if you need someone to work on your appliances?. FIND SOMEONE ELSE!

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My dishwasher was leaking, so I hired a contractor to get it fixed. The first company dragged it out for almost 3 weeks and still couldn't get it fixed, so I dropped them and hired this company instead. When I called to make the initial appointment, it was a bit hectic because they were pretty busy and couldn't come up with a schedule. They said they were going to call me back shortly, but they didn't. I called back the next day and finally made an appointment for the following Monday, as they did not have evening or weekend hours (which was a minor downside).

Two contractors showed up promptly at the scheduled appointment time. They were courteous, neat, clean, and pleasant. They listened attentively when I described the issue, and started the repair immediately. They had the correct parts handy, and fixed my dishwasher right on the spot. They spent a total of merely 1.5 hours in my house. Overall, I was happy with the result and their professionalism. I would recommend them.

4
★★★★☆

My dishwasher was leaking, so I hired a contractor to get it fixed. The first company dragged it out for almost 3 weeks and still couldn't get it fixed, so I dropped them and hired this company instead. When I called to make the initial appointment, it was a bit hectic because they were pretty busy and couldn't come up with a schedule. They said they were going to call me back shortly, but they didn't. I called back the next day and finally made an appointment for the following Monday, as they did not have evening or weekend hours (which was a minor downside).

Two contractors showed up promptly at the scheduled appointment time. They were courteous, neat, clean, and pleasant. They listened attentively when I described the issue, and started the repair immediately. They had the correct parts handy, and fixed my dishwasher right on the spot. They spent a total of merely 1.5 hours in my house. Overall, I was happy with the result and their professionalism. I would recommend them.

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