Lindsay Collision Center

★☆☆☆☆
  • 5555 Industrial Dr

    Springfield, VA 22151

    Map & Directions
  • 703-647-4500

About Lindsay Collision Center

Hours
Mon-Fri 9am-8pm, Sat 9am-6pm

Automotive

Automotive
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Whatever you do, if you care about quality work, STAY THE HELL AWAY FROM THESE GUYS:

We've had occasion to use Lindsay's collision service, twice, in the seven year lifetime of our Saturn. The first time was when my wife got in a fender bender leaving the parking lot of a local shopping center. The second time was when someone cutting through our neighborhood hit our Saturn.

The first incident was in 2005. It required the replacement of the metal hood. Within about 8 months of the fix, the paint job they'd done was bubbling up and peeling.

The second incident was a month and a half ago. It took them FOREVER to get parts. After 2.5 weeks in their shop (and many unanswered "where the hell is my car" phone calls), they finally called to tell me it was ready. When I went to pick the truck up, I was NOT pleased with the results:
* they'd not bothered to seat the panels flush to each other
* the gas cap door wasn't flush with the surrounding panel
* they'd over-sprayed the entire area of the gas cap, so that what was once just shiny, finished metal was now completely covered in black paint
* the vehicle, which prior to the collision, drove smoothly now shudders and shakes at highway speeds (fortunately, I guess, you can't often hit highway speeds in the DC Metro area) and pulls to the left.

Nothing can be done about the over-paint. What's done is done.

Before I drove off the lot, I was able to get them to reseat the panels, but the fuel door still isn't seated right relative to its panel. The panels are only sorta flush with each other. So, I'm guessing they still aren't right.

When I discovered the handling issue, it was a few days after the pickup when I was driving down I95 towards Richmond. They agreed to take it back in and address the issue, but, blamed it on the tires being worn (funny, prior to the collision and their "repairs", there'd been no shudder at highway speeds - if the wear was causing it, one wonders how that could be). At this point, they insist that I need to buy a new set of tires before they'll do anything further about the shuddering.

So, while the quality of the 2005 repair was merely annoying, the most recent event shows that this wasn't a one-off problem but part of a long history of shoddy work.

1
★☆☆☆☆

Whatever you do, if you care about quality work, STAY THE HELL AWAY FROM THESE GUYS:

We've had occasion to use Lindsay's collision service, twice, in the seven year lifetime of our Saturn. The first time was when my wife got in a fender bender leaving the parking lot of a local shopping center. The second time was when someone cutting through our neighborhood hit our Saturn.

The first incident was in 2005. It required the replacement of the metal hood. Within about 8 months of the fix, the paint job they'd done was bubbling up and peeling.

The second incident was a month and a half ago. It took them FOREVER to get parts. After 2.5 weeks in their shop (and many unanswered "where the hell is my car" phone calls), they finally called to tell me it was ready. When I went to pick the truck up, I was NOT pleased with the results:
* they'd not bothered to seat the panels flush to each other
* the gas cap door wasn't flush with the surrounding panel
* they'd over-sprayed the entire area of the gas cap, so that what was once just shiny, finished metal was now completely covered in black paint
* the vehicle, which prior to the collision, drove smoothly now shudders and shakes at highway speeds (fortunately, I guess, you can't often hit highway speeds in the DC Metro area) and pulls to the left.

Nothing can be done about the over-paint. What's done is done.

Before I drove off the lot, I was able to get them to reseat the panels, but the fuel door still isn't seated right relative to its panel. The panels are only sorta flush with each other. So, I'm guessing they still aren't right.

When I discovered the handling issue, it was a few days after the pickup when I was driving down I95 towards Richmond. They agreed to take it back in and address the issue, but, blamed it on the tires being worn (funny, prior to the collision and their "repairs", there'd been no shudder at highway speeds - if the wear was causing it, one wonders how that could be). At this point, they insist that I need to buy a new set of tires before they'll do anything further about the shuddering.

So, while the quality of the 2005 repair was merely annoying, the most recent event shows that this wasn't a one-off problem but part of a long history of shoddy work.

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