Big Bob's Floors Llc

★★★★☆
  • 2318 York Crossing Dr

    Hayes, VA 23072

    Map & Directions
  • 804-642-3077

About Big Bob's Floors Llc

Hours
Mon-Tue 9am-8pm, Thu 9am-8pm, Wed 9am-6pm, Fri-Sat 9am-6pm
Reservations
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3.5714 14
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I am so happy I found Big Bob's Flooring. It was a great experience from beginning to the end. The installers were great. "Red" was wonderful and very nice. I have referred two of my close friends so far and they were just as happy as me with the prices and the high quality of workmanship.

5
★★★★★

I am so happy I found Big Bob's Flooring. It was a great experience from beginning to the end. The installers were great. "Red" was wonderful and very nice. I have referred two of my close friends so far and they were just as happy as me with the prices and the high quality of workmanship.

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We had water damage from a busted pipe in our rental unit. Our water restoration company recommended Big Bob's. To say the least, calling them was the easiest part of this whole mess. They came over right away, with samples. We picked what we liked and within the week our new floors were installed with no bumps in the road. The installers were great and the customer service was impeccable.

5
★★★★★

We had water damage from a busted pipe in our rental unit. Our water restoration company recommended Big Bob's. To say the least, calling them was the easiest part of this whole mess. They came over right away, with samples. We picked what we liked and within the week our new floors were installed with no bumps in the road. The installers were great and the customer service was impeccable.

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I wish I had read others reviews before purchasing services from Big Bob's Flooring in Hayes, VA. If I had known how this business is run and the excessive argumentive conversations, I would not have hired this family owned local vendor.

I strongly recommend AVOIDING Big Bob's Flooring located in Hayes, VA.

Just an overall horrible experience.

1
★☆☆☆☆

I wish I had read others reviews before purchasing services from Big Bob's Flooring in Hayes, VA. If I had known how this business is run and the excessive argumentive conversations, I would not have hired this family owned local vendor.

I strongly recommend AVOIDING Big Bob's Flooring located in Hayes, VA.

Just an overall horrible experience.

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I loved my new floors. I was very pleased with the whole process. It was honestly like the installers were not even there! I am so happy with the work

5
★★★★★

I loved my new floors. I was very pleased with the whole process. It was honestly like the installers were not even there! I am so happy with the work

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I will certainly let you know when I have another referral for you. I know my husband and I are updating our home so I will certainly be contacting you for flooring!

Thanks alsofor providing exemplary service to my client.

5
★★★★★

I will certainly let you know when I have another referral for you. I know my husband and I are updating our home so I will certainly be contacting you for flooring!

Thanks alsofor providing exemplary service to my client.

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Big Bob's Flooring is amazing. I went in not knowing the first thing about what type of flooring was best for me and Tara helped me pick some wonderful laminate! I got it installed within a week. The installers were very professional and got it done fast. I love my new flooring and would recommend anyone to Big Bob's Flooring Outlet!

5
★★★★★

Big Bob's Flooring is amazing. I went in not knowing the first thing about what type of flooring was best for me and Tara helped me pick some wonderful laminate! I got it installed within a week. The installers were very professional and got it done fast. I love my new flooring and would recommend anyone to Big Bob's Flooring Outlet!

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1 out of 1 people found this review helpful.

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Came into the store Thursday, they measured me on Sunday, installed on Wednesday. Everyone was quick and nice. They should buy their installer a decent truck but other than that we were very impressed!

4
★★★★☆

Came into the store Thursday, they measured me on Sunday, installed on Wednesday. Everyone was quick and nice. They should buy their installer a decent truck but other than that we were very impressed!

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1 out of 1 people found this review helpful.

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It was terrific dealing with Big Bob's Flooring. They were very knowledgable and helped us decide on the correct flooring for our situation. Paying the installer separately had me concerned but, to my surprise, the installation crew was polite and courteous. They did an excellent job moving my furnishings and it was a very pleasant experience. I would HIGHLY recommend them with absolutely no regrets!

5
★★★★★

It was terrific dealing with Big Bob's Flooring. They were very knowledgable and helped us decide on the correct flooring for our situation. Paying the installer separately had me concerned but, to my surprise, the installation crew was polite and courteous. They did an excellent job moving my furnishings and it was a very pleasant experience. I would HIGHLY recommend them with absolutely no regrets!

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1 out of 1 people found this review helpful.

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I had some carpet installed by Big Bob's in Hayes Va. The next day i started to smell a terrible smell like that of urine. I couldn't figure out where it was coming from. It went on for days and days until I decided to visit the store my carpet came from. I then soon realized that it was cat pee. There were cats in the store laying on the carpet and clawing at it. I was disgusted when I found this out. My son is allergic to cats as well. I had to have the carpet professionally cleaned to remove the odor. Nasty!

1
★☆☆☆☆

I had some carpet installed by Big Bob's in Hayes Va. The next day i started to smell a terrible smell like that of urine. I couldn't figure out where it was coming from. It went on for days and days until I decided to visit the store my carpet came from. I then soon realized that it was cat pee. There were cats in the store laying on the carpet and clawing at it. I was disgusted when I found this out. My son is allergic to cats as well. I had to have the carpet professionally cleaned to remove the odor. Nasty!

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0 out of 1 people found this review helpful.

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Customers who are considering buying anything from Big Bob's BEWARE! Make sure you keep your receipts and get any verbal agreements in writing before leaving this store.The woman there seems to have multiple personalities and is extremely rude. I have spent a lot of money with them in the past and being a good customer--should not be treated this way. I try to speak to her but she doesn't listen and ignores me and rolls her eyes. I see other bad reviews posted here, so I am glad that I am not the only unsatisfied customer. If you consider buying carpet here---please reconsider!!

1
★☆☆☆☆

Customers who are considering buying anything from Big Bob's BEWARE! Make sure you keep your receipts and get any verbal agreements in writing before leaving this store.The woman there seems to have multiple personalities and is extremely rude. I have spent a lot of money with them in the past and being a good customer--should not be treated this way. I try to speak to her but she doesn't listen and ignores me and rolls her eyes. I see other bad reviews posted here, so I am glad that I am not the only unsatisfied customer. If you consider buying carpet here---please reconsider!!

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0 out of 1 people found this review helpful.

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I wanted to thank Big Bob and his extremely knowledgeable, courteous and honest staff for helping us get the best deal and quality on our new laminate flooring. We had to replace the floors in our 10 year old house - we thought it would be a lot more expensive and a hassle to get installed, but everything went great. I wish we had tried the new laminate flooring technologies years ago - they've really come a long way and are perfect if you have a lot of wear and tear, like from kids, dirt, sand, or other things that destroy carpeting and hardwood floors.
Thanks again for showing us how good laminates can be.

5
★★★★★

I wanted to thank Big Bob and his extremely knowledgeable, courteous and honest staff for helping us get the best deal and quality on our new laminate flooring. We had to replace the floors in our 10 year old house - we thought it would be a lot more expensive and a hassle to get installed, but everything went great. I wish we had tried the new laminate flooring technologies years ago - they've really come a long way and are perfect if you have a lot of wear and tear, like from kids, dirt, sand, or other things that destroy carpeting and hardwood floors.
Thanks again for showing us how good laminates can be.

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1 out of 1 people found this review helpful.

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Consumer Beware: I shopped for flooring materials at Big Bob's in December 2009 and my experience was totally unsatisfactory. Both Big Bob, herself, and Little Bob (Tara & Warren Tyler) misrepresented their products and services. They had all the right answers to the my questions - promising complete satisfaction & professionalism. When asked about an installer familiar with the product, they lied and said they used the best installers in the surrounding area. They also said the installer would be licensed, insured and trained on how to install the Flexitec flooring product. While they maintain they do not handle installations, they sent me an installer anyway. I never met or spoke to the installer prior to the day the job was to begin. The floor looks terrible - it has lumps, bumps, bad cuts, mismatched pieces, gouge & puncture holes. I've had 3 reputable, licensed flooring contractors come to my home to provide me an estimate to replace the brand new floor. They have all been appalled and disgusted that anyone would represent themself as a flooring contractor and perform such shabby work. The installer, Roy Hoppe, did not have a current contractors license at the time of the install and Big Bob's response to my complaint was that they were not responsible and I should sue the installer. The flooring is ruined and can't be reused. Big Bob's answer was for me to continue to do business with them and accept some other product in their outlet. Character and integrity are not part of their business.

1
★☆☆☆☆

Consumer Beware: I shopped for flooring materials at Big Bob's in December 2009 and my experience was totally unsatisfactory. Both Big Bob, herself, and Little Bob (Tara & Warren Tyler) misrepresented their products and services. They had all the right answers to the my questions - promising complete satisfaction & professionalism. When asked about an installer familiar with the product, they lied and said they used the best installers in the surrounding area. They also said the installer would be licensed, insured and trained on how to install the Flexitec flooring product. While they maintain they do not handle installations, they sent me an installer anyway. I never met or spoke to the installer prior to the day the job was to begin. The floor looks terrible - it has lumps, bumps, bad cuts, mismatched pieces, gouge & puncture holes. I've had 3 reputable, licensed flooring contractors come to my home to provide me an estimate to replace the brand new floor. They have all been appalled and disgusted that anyone would represent themself as a flooring contractor and perform such shabby work. The installer, Roy Hoppe, did not have a current contractors license at the time of the install and Big Bob's response to my complaint was that they were not responsible and I should sue the installer. The flooring is ruined and can't be reused. Big Bob's answer was for me to continue to do business with them and accept some other product in their outlet. Character and integrity are not part of their business.

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0 out of 1 people found this review helpful.

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When you walk in the door you are greeted. Something I always look for. They have knowledge of their product. The owner gives personal service and has such a pleasant outlook and is very upbeat and professional. I recommend them to everyone!

5
★★★★★

When you walk in the door you are greeted. Something I always look for. They have knowledge of their product. The owner gives personal service and has such a pleasant outlook and is very upbeat and professional. I recommend them to everyone!

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1 out of 1 people found this review helpful.

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When my husband and I were looking to put down some new flooring we called this company. I had to leave a message for someone to call me back. The person did not call back. Three days later I call again and the person who answered the phone said that she could not help me and that I needed to leave a message. I was done at this point and moved on to someone else. Maybe it was a short-staffed time period or something, because you would think someone would call you back.

2
★★☆☆☆

When my husband and I were looking to put down some new flooring we called this company. I had to leave a message for someone to call me back. The person did not call back. Three days later I call again and the person who answered the phone said that she could not help me and that I needed to leave a message. I was done at this point and moved on to someone else. Maybe it was a short-staffed time period or something, because you would think someone would call you back.

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0 out of 1 people found this review helpful.

 

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