M D Express Urgent Care

★★★☆☆
  • 4740 George Washington Mem Hwy

    Yorktown, VA 23692

    Map & Directions
  • 757-890-6339

2.875 8
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I went here on 9/8/12 for a sprained ankle and called ahead to inquire on the cost of a soft splint and x-ray. They said $90 but with insurance may be less. I was treated with "you guessed it" soft splint and an x-ray (nothing more). Received a bill for $182 and when I called about the obvious error they said "oh, no error, you have insurance so we charge MORE!" After 4 calls and very rude billing personnel they refuse to correct the problem or honor the $90 quote. I wouldn't go here again if i were in a car crash out front! I'd limp to the Patient First on Denbigh Blvd. Don't go here - they obvious "bait & switch" even if you try to get a straight answer about billing upfront. I'm still fighting it and filing with BBB.

1
★☆☆☆☆

I went here on 9/8/12 for a sprained ankle and called ahead to inquire on the cost of a soft splint and x-ray. They said $90 but with insurance may be less. I was treated with "you guessed it" soft splint and an x-ray (nothing more). Received a bill for $182 and when I called about the obvious error they said "oh, no error, you have insurance so we charge MORE!" After 4 calls and very rude billing personnel they refuse to correct the problem or honor the $90 quote. I wouldn't go here again if i were in a car crash out front! I'd limp to the Patient First on Denbigh Blvd. Don't go here - they obvious "bait & switch" even if you try to get a straight answer about billing upfront. I'm still fighting it and filing with BBB.

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Don't go Here!!!! I went here on 9/8/12 for a sprained ankle and called ahead to inquire on the cost of a soft splint and x-ray. They said $90 but with insurance may be less. I was treated with "you guessed it" soft splint and an x-ray

1
★★★☆☆

Don't go Here!!!! I went here on 9/8/12 for a sprained ankle and called ahead to inquire on the cost of a soft splint and x-ray. They said $90 but with insurance may be less. I was treated with "you guessed it" soft splint and an x-ray

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The nurse that came in to swab my son for the flu was very condesending and looked a hot mess she also lied to me not knowing that I also a, a licensed nurse I wanted so bad to tell her about herself but for the sake of my sick child I am writing this review instead. Also there were dirty tissues all over the front lobby by the way the nurses name was deanna

3
★★★☆☆

The nurse that came in to swab my son for the flu was very condesending and looked a hot mess she also lied to me not knowing that I also a, a licensed nurse I wanted so bad to tell her about herself but for the sake of my sick child I am writing this review instead. Also there were dirty tissues all over the front lobby by the way the nurses name was deanna

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1 out of 1 people found this review helpful.

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I went into this office about two weeks ago because I had been suffering from insomnia and needed immediate medical attention. Two weeks prior, my general practitioner had prescribed me a medication to help ease the insomnia and deal with the symptoms of depression that I had been experiencing due to the unexpected terminating illness of my father. She had told me that if I had any problems with sleeping on the medication to contact her, or to go to a medical express or emergency room if I was unable to get a hold of her. A week after taking the medication, I started noticing problems with my insomnia again, but shrugged it off as stress due to my father. After three days without sleep, I realized that this was a problem that needed to be addressed immediately, and followed her word and went to the MedExpress (because she wasn't in her office that day). When I got there, they warned me ahead of time that there was going to be a little bit a wait, which I completely understood. When I finally got into the patient room, however, the experience turned absolutely horrific. The doctor was very condencending towards me, and told me "I can't help you" because "you're too much of a liability." He then proceeded to tell me that he "would not touch me with a 10 foot pole"-but "not because he thought I was crazy," by the way- but because if "he prescribed a sleeping aid to me, I might overdose." Basically, he gave me the impression that he just considered me to be someone who was addicted to pills and was just there looking for another fix. I was shocked over this, and tried to explain to him that my father was terminally ill and I was following the instructions given to me by my general practitioner in this situation. He then proceeded to cut me off and say "Sweetheart, all I can tell you is to go home and take Benadryl." At that point, I was at such a loss of words that I just got up and left. I was barely able to pull myself together enough to go home and tell my family about this, and my sister took me to the emergency room immediately. Just to prove that the way he handled the situation was insubordinate, when I went to the emergency room they treated me for the condition exactly the way that it was supposed to be treated, with compassion and the upmost professionalism. The situation that I experienced at MedExpress was horrendous, and I wanted to take the time to share my story with others because I would never want someone else to go through the experience that I did. I can honestly say that I was able to overcome it, but I fear that somebody that might have been in a more accelerated state of depression could have taken it the wrong way and potentially could have really hurt themselves.

1
★☆☆☆☆

I went into this office about two weeks ago because I had been suffering from insomnia and needed immediate medical attention. Two weeks prior, my general practitioner had prescribed me a medication to help ease the insomnia and deal with the symptoms of depression that I had been experiencing due to the unexpected terminating illness of my father. She had told me that if I had any problems with sleeping on the medication to contact her, or to go to a medical express or emergency room if I was unable to get a hold of her. A week after taking the medication, I started noticing problems with my insomnia again, but shrugged it off as stress due to my father. After three days without sleep, I realized that this was a problem that needed to be addressed immediately, and followed her word and went to the MedExpress (because she wasn't in her office that day). When I got there, they warned me ahead of time that there was going to be a little bit a wait, which I completely understood. When I finally got into the patient room, however, the experience turned absolutely horrific. The doctor was very condencending towards me, and told me "I can't help you" because "you're too much of a liability." He then proceeded to tell me that he "would not touch me with a 10 foot pole"-but "not because he thought I was crazy," by the way- but because if "he prescribed a sleeping aid to me, I might overdose." Basically, he gave me the impression that he just considered me to be someone who was addicted to pills and was just there looking for another fix. I was shocked over this, and tried to explain to him that my father was terminally ill and I was following the instructions given to me by my general practitioner in this situation. He then proceeded to cut me off and say "Sweetheart, all I can tell you is to go home and take Benadryl." At that point, I was at such a loss of words that I just got up and left. I was barely able to pull myself together enough to go home and tell my family about this, and my sister took me to the emergency room immediately. Just to prove that the way he handled the situation was insubordinate, when I went to the emergency room they treated me for the condition exactly the way that it was supposed to be treated, with compassion and the upmost professionalism. The situation that I experienced at MedExpress was horrendous, and I wanted to take the time to share my story with others because I would never want someone else to go through the experience that I did. I can honestly say that I was able to overcome it, but I fear that somebody that might have been in a more accelerated state of depression could have taken it the wrong way and potentially could have really hurt themselves.

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1 out of 1 people found this review helpful.

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I would definitely recommend going to Med Express as opposed to an ER. I've been to Med Express four times. I never had to wait longer than 10-15 minutes. Everyone is so nice and helpful. The hours are also great because they are open 9am-9pm everyday.

5
★★★★★

I would definitely recommend going to Med Express as opposed to an ER. I've been to Med Express four times. I never had to wait longer than 10-15 minutes. Everyone is so nice and helpful. The hours are also great because they are open 9am-9pm everyday.

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0 out of 1 people found this review helpful.

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Med Express was a great experience, in spite of the pain that I was in. I had a staph infection in my arm and the doctor who saw me was an expert in that area. I was in and out within an hour with medication. Usually doctors insist on lancing a staph infection, but since I went in as soon as it started to flair, the doctor was able to save me the pain from the lancing by giving me a strong dose of an antibiotic. Because of him, I do not have a scar on my arm and was out of pain by the end of the first day of medication!

5
★★★★★

Med Express was a great experience, in spite of the pain that I was in. I had a staph infection in my arm and the doctor who saw me was an expert in that area. I was in and out within an hour with medication. Usually doctors insist on lancing a staph infection, but since I went in as soon as it started to flair, the doctor was able to save me the pain from the lancing by giving me a strong dose of an antibiotic. Because of him, I do not have a scar on my arm and was out of pain by the end of the first day of medication!

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0 out of 1 people found this review helpful.

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Went here on a whim with my daughter instead of the careplex. What a good choice that was made. Staff was very helpful, docs were also great! Very professional. Less wait than at the ER room. They also do a follow up call to see how the patient is doing a few days after a visit! If you have a choice here or the ER go here first!

4
★★★★☆

Went here on a whim with my daughter instead of the careplex. What a good choice that was made. Staff was very helpful, docs were also great! Very professional. Less wait than at the ER room. They also do a follow up call to see how the patient is doing a few days after a visit! If you have a choice here or the ER go here first!

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0 out of 1 people found this review helpful.

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My sister has gone here before and said that they do a great job, but I went there when my regular doctor couldn't fit me in and I had to wait over two hours just for them to tell me I had a virus that we later found out was a bacterial infection.

1
★☆☆☆☆

My sister has gone here before and said that they do a great job, but I went there when my regular doctor couldn't fit me in and I had to wait over two hours just for them to tell me I had a virus that we later found out was a bacterial infection.

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1 out of 1 people found this review helpful.

 

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