Kohl's

★★★★☆
  • 9683 Jefferson Davis Hwy

    Fredericksburg, VA 22407

    Map & Directions
  • 540-710-0939

About Kohl's

Hours
Sun 9am-9pm, Mon-Thu 9am-10pm, Fri 9am-11pm, Sat 8am-11pm
4.0 2
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I have recently relocated to this area and spent over $2,000 at this store within the last month. Associates are friendly but most are new and not familiar with the promo codes/printable coupons. Managers are usually friendly BUT one particular one is a snobbish and not customer friendly. Purchased $337 worth of items on Aug. 27, 2012 - 11:17 a.m. (Jefferson Davis Hwy location) and asked cashier if I could use a promo code I have. She is new and had to get a Mgr to help her. Mgr says she can't honor the online code, but I tell her a Mgr there has done it before. She says "Well, I'm the Manager. I can let you have the discount if you have a kohl's credit card." Why would I want a Kohl's card if I have money in the bank and other credit cards? Well honey I am glad you have a job but sometimes giving that customer that little 15% discount makes a difference. Thinking - how about I return those items and wait until you do honor that code or learn how to scan the printable coupons? Along with some manners. :/ Still one of my fav stores but Manager could use a little bit of sensitivity training and customer service training.

3
★★★☆☆

I have recently relocated to this area and spent over $2,000 at this store within the last month. Associates are friendly but most are new and not familiar with the promo codes/printable coupons. Managers are usually friendly BUT one particular one is a snobbish and not customer friendly. Purchased $337 worth of items on Aug. 27, 2012 - 11:17 a.m. (Jefferson Davis Hwy location) and asked cashier if I could use a promo code I have. She is new and had to get a Mgr to help her. Mgr says she can't honor the online code, but I tell her a Mgr there has done it before. She says "Well, I'm the Manager. I can let you have the discount if you have a kohl's credit card." Why would I want a Kohl's card if I have money in the bank and other credit cards? Well honey I am glad you have a job but sometimes giving that customer that little 15% discount makes a difference. Thinking - how about I return those items and wait until you do honor that code or learn how to scan the printable coupons? Along with some manners. :/ Still one of my fav stores but Manager could use a little bit of sensitivity training and customer service training.

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This location is very organized and I love the layout in the store. The associates are friendly and the clearance sections are not cluttered. I would recommend this location to anyone. WOOHOOO for the Southpoint Kohls

5
★★★★★

This location is very organized and I love the layout in the store. The associates are friendly and the clearance sections are not cluttered. I would recommend this location to anyone. WOOHOOO for the Southpoint Kohls

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