Rosenthal Land Rover

★★★★☆
  • 1592 Spring Hill Rd

    Vienna, VA 22182

    Map & Directions
  • 703-893-1700

About Rosenthal Land Rover

Hours
Sun 12pm-6pm, Mon-Fri 7:30am-8pm, Sat 8am-7pm
4.125 8
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Avoid this dealership! Crooks! They sell cars that they know were previously involved in wrecks.
I reside in a suburb of Chicago and I was working on a deal with this dealership on a Vapor Gray 2010 Jaguar XF Supercharged (last 5 of Vin 59821). I was working with Sunny, the sales guy and Jeremy Lustman, the general manager. Since I am skeptical about making such a large purchase for an item sight unseen, I asked Sunny for written confirmation that the car, which has only 32k miles, had no paint or body work. He assured me in at least one email that the car was in immaculate condition, with no paint or body work. However, Jeremy would not provide me with a written statement acknowledging the same. He also wouldn't give me a 3 day money back guarantee if the vehicle did not pass inspection by my local Jaguar dealership and body shop. The vehicle was on their lot for about 5 months, I figured something must be wrong. I decided to contact a body shop in Chantilly to inspect the vehicle for me. WOW! I am sure glad that I didn't return the signed paperwork as I was planning on that day. The shop found that the car was previously involved in a wreck! The front and rear bumpers had been painted and every panel on the passenger side had been repainted and body work. Also, one of the wheels was bent and looked like someone tried to repair it with a hammer. There were numerous tears in the right rear tire. There was also paint over spray on one or more of the windows and a few body panels!! Furthermore there was existing damage on the car, on the driver's side. The car fax and auto check show no accidents BUT that means nothing. Both Jeremy and Sunny are liars and crooks!!! Attached is a copy of the inspection report, listing and email from Sunny stating "NO PAINT WORK" I sent the report to both Sunny and Jeremy Lustman so they legally should have to disclose this information to any prospective buyer of the car. They were going to certify it for me even though it was unsafe (gashes in the tire). These guys are crooks!
The proof is attached! Just read the inspection report! This car is a POS! I am contacting the BBB, the Attorney Generals Office and I may also contact the Chantilly police dept. to report fraud. I also contacted Jaguar USA and they weren't pleased to hear this

1
★☆☆☆☆

Avoid this dealership! Crooks! They sell cars that they know were previously involved in wrecks.
I reside in a suburb of Chicago and I was working on a deal with this dealership on a Vapor Gray 2010 Jaguar XF Supercharged (last 5 of Vin 59821). I was working with Sunny, the sales guy and Jeremy Lustman, the general manager. Since I am skeptical about making such a large purchase for an item sight unseen, I asked Sunny for written confirmation that the car, which has only 32k miles, had no paint or body work. He assured me in at least one email that the car was in immaculate condition, with no paint or body work. However, Jeremy would not provide me with a written statement acknowledging the same. He also wouldn't give me a 3 day money back guarantee if the vehicle did not pass inspection by my local Jaguar dealership and body shop. The vehicle was on their lot for about 5 months, I figured something must be wrong. I decided to contact a body shop in Chantilly to inspect the vehicle for me. WOW! I am sure glad that I didn't return the signed paperwork as I was planning on that day. The shop found that the car was previously involved in a wreck! The front and rear bumpers had been painted and every panel on the passenger side had been repainted and body work. Also, one of the wheels was bent and looked like someone tried to repair it with a hammer. There were numerous tears in the right rear tire. There was also paint over spray on one or more of the windows and a few body panels!! Furthermore there was existing damage on the car, on the driver's side. The car fax and auto check show no accidents BUT that means nothing. Both Jeremy and Sunny are liars and crooks!!! Attached is a copy of the inspection report, listing and email from Sunny stating "NO PAINT WORK" I sent the report to both Sunny and Jeremy Lustman so they legally should have to disclose this information to any prospective buyer of the car. They were going to certify it for me even though it was unsafe (gashes in the tire). These guys are crooks!
The proof is attached! Just read the inspection report! This car is a POS! I am contacting the BBB, the Attorney Generals Office and I may also contact the Chantilly police dept. to report fraud. I also contacted Jaguar USA and they weren't pleased to hear this

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I have been doing business at Rosenthal Jaguar-Land Rover with the same people for the past 15 years. Over all they have been the most professional group of guys and ladies that I have had the pleasure of knowing. Even when we had a disagreement we have worked it out. At times they have gone out of their ways to help me and my wife out. That is why I sent them a lot of family and friends.

5
★★★★★

I have been doing business at Rosenthal Jaguar-Land Rover with the same people for the past 15 years. Over all they have been the most professional group of guys and ladies that I have had the pleasure of knowing. Even when we had a disagreement we have worked it out. At times they have gone out of their ways to help me and my wife out. That is why I sent them a lot of family and friends.

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I have been coming here for 5 years now since the purchase of my first car. In the last 5 years I have had one great experience after another. Recently I decided to trade in my LR and get into a Jaguar XF (dream car). I was again tended to with immaculate service, even the GM Roger himself came and asked to make sure I was 100% happy with everything. I call that the white glove service of Rosenthal Jaguar and Land Rover of tysons corner!!!

5
★★★★★

I have been coming here for 5 years now since the purchase of my first car. In the last 5 years I have had one great experience after another. Recently I decided to trade in my LR and get into a Jaguar XF (dream car). I was again tended to with immaculate service, even the GM Roger himself came and asked to make sure I was 100% happy with everything. I call that the white glove service of Rosenthal Jaguar and Land Rover of tysons corner!!!

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At Rosenthal jaguar and landrover I have always gotten five star treatment at very reasonable price on my jag and my wife's Range rover. They really take care of their customers and the cars they sell them.

5
★★★★★

At Rosenthal jaguar and landrover I have always gotten five star treatment at very reasonable price on my jag and my wife's Range rover. They really take care of their customers and the cars they sell them.

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Best dealer that i have had the pleasure of doing business with. The place was clean and spotless. the cars were neatly pleasing to the eye. the fung shui in the showroom was amazing. I felt very good about the Jag that i bought from here. My friend was right who had been coming to the service department here for ages to get his LR serviced. This dealer really does beat all the other ones hand down.

4
★★★★☆

Best dealer that i have had the pleasure of doing business with. The place was clean and spotless. the cars were neatly pleasing to the eye. the fung shui in the showroom was amazing. I felt very good about the Jag that i bought from here. My friend was right who had been coming to the service department here for ages to get his LR serviced. This dealer really does beat all the other ones hand down.

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i had no problem what so ever with the customer service. i took my car in and by the same afternoon my Range Rover was ready to go. I have nothing but praise for the work they did. The car came back driving like new. I even had rims put in at in the parts department with a luggage rack, and they came out perfect. I had a good experience using them and would go back whenever I need anything done to my cars. I recommend Rosenthal LR and jaguar to everyone with a luxury car.

4
★★★★☆

i had no problem what so ever with the customer service. i took my car in and by the same afternoon my Range Rover was ready to go. I have nothing but praise for the work they did. The car came back driving like new. I even had rims put in at in the parts department with a luggage rack, and they came out perfect. I had a good experience using them and would go back whenever I need anything done to my cars. I recommend Rosenthal LR and jaguar to everyone with a luxury car.

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The service managers are always going on training from what the receptionist told me. Customer service is there top priority and they get trained on it all the time. They do a great job on cars and Tyson's LR puts them threw workshops to make sure the job they do is right the first time. I was very impressed that my car was being worked on by professionals.

4
★★★★☆

The service managers are always going on training from what the receptionist told me. Customer service is there top priority and they get trained on it all the time. They do a great job on cars and Tyson's LR puts them threw workshops to make sure the job they do is right the first time. I was very impressed that my car was being worked on by professionals.

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A job well done and two thumbs up for these guys who work so hard!!! They take there time and use there expertise in their job. They know and appreciate Land Rover. I am happy to Rate them to their satisfaction, because they work to my satisfaction on my car.

5
★★★★★

A job well done and two thumbs up for these guys who work so hard!!! They take there time and use there expertise in their job. They know and appreciate Land Rover. I am happy to Rate them to their satisfaction, because they work to my satisfaction on my car.

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