Kloke Group Moving & Storage

★☆☆☆☆
  • 300 Lansdowne Rd

    Fredericksburg, VA 22401

    Map & Directions
  • 804-353-0212

1.0 1
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Stay far away from these guys. I was very impressed with the sales person who did the estimate, but the move turn into a nightmare.
#1 Driver showed a poor attitude when he saw how much he had to move.
#2 They broke a very nice piece of furniture right in half carry it down the stairs.
#3 Didn't wrap furniture like promised from salesperson until I said something.
#4 Took until 9pm at night to move a mile away. I was told they might have to make the move a two day move, but driver did not listen. They only filled truck 3/4 full on each trip. They had 5-7 people at once time, but lacked experience.
#5 They had no tools to disassemble the beds. Therefore they did not assemble them.
#6 Because they did not meet the contract I called the manager, who showed no care for his customers, only his money. Since they did not meet the contract I asked that about $200 be refunded from the over $2,000.
#7 Next day we could not find the camera that was used to take pictures of the damage, stolen camera!
#8 Found damage on the front of one of our cars where the driver scraped the front
#10 I told the salesperson that I did NOT want any day laborers only REAL trained employees, but I was even lied too about that, and that's why the damage happened.
Lesson learned? Don't go with the ice cream that looks the best, it might not test the best.

1
★☆☆☆☆

Stay far away from these guys. I was very impressed with the sales person who did the estimate, but the move turn into a nightmare.
#1 Driver showed a poor attitude when he saw how much he had to move.
#2 They broke a very nice piece of furniture right in half carry it down the stairs.
#3 Didn't wrap furniture like promised from salesperson until I said something.
#4 Took until 9pm at night to move a mile away. I was told they might have to make the move a two day move, but driver did not listen. They only filled truck 3/4 full on each trip. They had 5-7 people at once time, but lacked experience.
#5 They had no tools to disassemble the beds. Therefore they did not assemble them.
#6 Because they did not meet the contract I called the manager, who showed no care for his customers, only his money. Since they did not meet the contract I asked that about $200 be refunded from the over $2,000.
#7 Next day we could not find the camera that was used to take pictures of the damage, stolen camera!
#8 Found damage on the front of one of our cars where the driver scraped the front
#10 I told the salesperson that I did NOT want any day laborers only REAL trained employees, but I was even lied too about that, and that's why the damage happened.
Lesson learned? Don't go with the ice cream that looks the best, it might not test the best.

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