Aegean Pools Inc

★★★★☆

About Aegean Pools Inc

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Hours
Mon-Fri 9am-6pm, Sat 9am-5pm
3.6667 6
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I wish to begin by commending and recommending Aegean to anyone who is considering having an in ground swimming pool installed or in need of customer service. My wife and I are in our senior years and decided to have one installed for the

3
★★★★★

I wish to begin by commending and recommending Aegean to anyone who is considering having an in ground swimming pool installed or in need of customer service. My wife and I are in our senior years and decided to have one installed for the

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Very unsatisfied! Aweful customer service! Battlefield Blvd. sotre told us the wrong part name to order. I was told (by more than one person) that I needed to replace the ""flow sensor"" for the 3-port cell. Turns out what I needed was called the ""port sensor"" for the 3-port cell. Thus I ordered the wrong part. Very unsatisfied with the customer service provided in this case!

0
★☆☆☆☆

Very unsatisfied! Aweful customer service! Battlefield Blvd. sotre told us the wrong part name to order. I was told (by more than one person) that I needed to replace the ""flow sensor"" for the 3-port cell. Turns out what I needed was called the ""port sensor"" for the 3-port cell. Thus I ordered the wrong part. Very unsatisfied with the customer service provided in this case!

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We bought our pool from Aegean back in the late 90s. From our salesman Ron down to the people in the store we have never had a problem. Rico has replaced our liner once two years ago. The people in the store are absolutely wonderful. Jim is the guy you want to ask if you have a question, he know everything about swimming pools.

2
★★★★★

We bought our pool from Aegean back in the late 90s. From our salesman Ron down to the people in the store we have never had a problem. Rico has replaced our liner once two years ago. The people in the store are absolutely wonderful. Jim is the guy you want to ask if you have a question, he know everything about swimming pools.

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I have been a customer with Aegean Pools for about 6 years now. When my husband and I bought our house we had never had a pool, knew nothing about owning a pool, and where scared to death. We called Aegean Pools, we went into the store and reassured that we could do this. Yes they do get busy in the summer time and can be a little overwhelmed, but all in all I would say we have had excellent service over the years. Oh, by the way Aegean did not build our pool but they have ALWAYS helped us and been professional.

2
★★★★☆

I have been a customer with Aegean Pools for about 6 years now. When my husband and I bought our house we had never had a pool, knew nothing about owning a pool, and where scared to death. We called Aegean Pools, we went into the store and reassured that we could do this. Yes they do get busy in the summer time and can be a little overwhelmed, but all in all I would say we have had excellent service over the years. Oh, by the way Aegean did not build our pool but they have ALWAYS helped us and been professional.

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I am not sure what happen with mcbmf, but I have been shopping at Aegean Pools for years and always found their customer service to be 2nd to none. I find their hours reasonable for any small business.

I will continue to shop at Aegean Pools!

Pros: Lots of friendly assistance with all my pool problems.
Cons: Still looking for one.

2
★★★★★

I am not sure what happen with mcbmf, but I have been shopping at Aegean Pools for years and always found their customer service to be 2nd to none. I find their hours reasonable for any small business.

I will continue to shop at Aegean Pools!

Pros: Lots of friendly assistance with all my pool problems.
Cons: Still looking for one.

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I'd recommend calling with very low expectations. The girl who answers the phone is rude. Not once, but consistently for years. If you DO get patched through to leave a message with service, they won't return your call. We have an in-ground pool that by year 10, the decking cracked by the stairs, the coping is separating, and it leaks about 4,000 gallons over the winter (it's a 28k gal pool). I called and was greeted (once again) by the obnoxious Little Miss- I really don't want to be bothered. What a way to greet a paying customer. I just want it fixed. I really dislike the they way she's treated us over the years- but at least she's consistently rude and a great example of how not to treat customers or get repeat business. I have taken my service business elsewhere. That, and their hours are horrible; unless your unemployed.

0
★☆☆☆☆

I'd recommend calling with very low expectations. The girl who answers the phone is rude. Not once, but consistently for years. If you DO get patched through to leave a message with service, they won't return your call. We have an in-ground pool that by year 10, the decking cracked by the stairs, the coping is separating, and it leaks about 4,000 gallons over the winter (it's a 28k gal pool). I called and was greeted (once again) by the obnoxious Little Miss- I really don't want to be bothered. What a way to greet a paying customer. I just want it fixed. I really dislike the they way she's treated us over the years- but at least she's consistently rude and a great example of how not to treat customers or get repeat business. I have taken my service business elsewhere. That, and their hours are horrible; unless your unemployed.

Pros: Good inventory of parts.

Cons: Customer and Product Service

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