Kings Grant CITGO

★★★★★
  • 428 N Lynnhaven Rd

    Virginia Beach, VA 23452

    Map & Directions
  • 757-463-3005

Automotive

Automotive
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Not pleased! I'm a new customer and used their VIP card for an oil change. I didn't realize it as I pulled off but they forgot my inspection sticker. Wasted time driving back there and having to wait for them to bring it into the shop

3
★★★★★

Not pleased! I'm a new customer and used their VIP card for an oil change. I didn't realize it as I pulled off but they forgot my inspection sticker. Wasted time driving back there and having to wait for them to bring it into the shop

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This is Craig A Vanderau from JM Marketing Division. We are a local Virginia Beach internet services company that specializes in Search Engine Optimization (SEO) marketing. \r
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We work with our fellow local businesses to drastically

3
★★★★★

This is Craig A Vanderau from JM Marketing Division. We are a local Virginia Beach internet services company that specializes in Search Engine Optimization (SEO) marketing. \r
\r
We work with our fellow local businesses to drastically

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I had a Groupon for a wash and vacuum, so I decided I would get my oil changed and my tank topped off. THEY forgot to charge me for to gas and then threatened to report me to the police as a drive off if I didn't give them my credit card over the phone or drive back there. Very nice way to treat a new customer! Shady! Scam! Totally Unprofessional!

1
★☆☆☆☆

I had a Groupon for a wash and vacuum, so I decided I would get my oil changed and my tank topped off. THEY forgot to charge me for to gas and then threatened to report me to the police as a drive off if I didn't give them my credit card over the phone or drive back there. Very nice way to treat a new customer! Shady! Scam! Totally Unprofessional!

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.

I had a Groupon for a wash and vacuum, so I decided I would get my oil changed and my tank topped off. THEY forgot to charge me for to gas and then threatened to report me to the police as a drive off if I didn't give them my credit card

3
★★★★★

I had a Groupon for a wash and vacuum, so I decided I would get my oil changed and my tank topped off. THEY forgot to charge me for to gas and then threatened to report me to the police as a drive off if I didn't give them my credit card

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It is very hard to find an auto mechanic/garage these days that don't specialize in increasing your bill. It seems this is more the norm these days, and have encountered it first hand until I drove by this garage.
Since then, I go to them

3
★★★★★

It is very hard to find an auto mechanic/garage these days that don't specialize in increasing your bill. It seems this is more the norm these days, and have encountered it first hand until I drove by this garage.
Since then, I go to them

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Excellent customer service + always explains + accomodates my demanding schedule

3
★★★★★

Excellent customer service + always explains + accomodates my demanding schedule

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Excellent as always

3
★★★★★

Excellent as always

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Everything was pleasant, efficient & quick

3
★★★★★

Everything was pleasant, efficient & quick

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Keep things running as they are.

3
★★★★★

Keep things running as they are.

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Lonnie is the best! Gary is phenomenal! Reason i come here!

3
★★★★★

Lonnie is the best! Gary is phenomenal! Reason i come here!

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great! a friendly/neighborhood feel!

3
★★★★★

great! a friendly/neighborhood feel!

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Keep up the good work

3
★★★★★

Keep up the good work

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Love everyone here, take such good care of me.

2
★★★★★

Love everyone here, take such good care of me.

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You do all out vehicles + always happy!

2
★★★★★

You do all out vehicles + always happy!

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Got me in and out in good time. Thanx

2
★★★★★

Got me in and out in good time. Thanx

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Very Good work. I will continue to bring my vehicles here.

2
★★★★★

Very Good work. I will continue to bring my vehicles here.

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Finnished quicker than expected. Service advisor Gary was great!

2
★★★★★

Finnished quicker than expected. Service advisor Gary was great!

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George is a fine young man and take really good care of me when I come to the sevice station.

2
★★★★★

George is a fine young man and take really good care of me when I come to the sevice station.

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Outstanding Service!

2
★★★★★

Outstanding Service!

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Honest good work! Keep it up!

2
★★★★★

Honest good work! Keep it up!

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The girls up front, Lonnie and Patti always have a smile. Always have a good time with them when I go in either for gas, ciggs or repairs.George is very polite, and seems to go out of his way for customers. Gary explains repairs 100% to my wife and I when we go in. With the cost of repairs we could always go some where less expensive. however, we are sure we would not get the great service. Keep it up!

5
★★★★★

The girls up front, Lonnie and Patti always have a smile. Always have a good time with them when I go in either for gas, ciggs or repairs.George is very polite, and seems to go out of his way for customers. Gary explains repairs 100% to my wife and I when we go in. With the cost of repairs we could always go some where less expensive. however, we are sure we would not get the great service. Keep it up!

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Thank you for the excellent work and service! (As always).

2
★★★★★

Thank you for the excellent work and service! (As always).

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Have been satisfied since first coming- 1-10.

2
★★★★★

Have been satisfied since first coming- 1-10.

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I'm very happy to have found a station where I can be treated respectfully and have learned to trust.

2
★★★★★

I'm very happy to have found a station where I can be treated respectfully and have learned to trust.

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I gained confidence in your service over time because of excepted results after repair.

2
★★★★★

I gained confidence in your service over time because of excepted results after repair.

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Very satisfied with everyone and everything.

2
★★★★★

Very satisfied with everyone and everything.

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Bottom line: I can trust you people to do good and honest work.

2
★★★★★

Bottom line: I can trust you people to do good and honest work.

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It was outstanding! No improvement needed.

2
★★★★★

It was outstanding! No improvement needed.

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Got great quote for water pump. Will be back for repairs!

2
★★★★★

Got great quote for water pump. Will be back for repairs!

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Great customer service and very friendly!

2
★★★★★

Great customer service and very friendly!

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Got me in and out in good time. Thanks!

2
★★★★★

Got me in and out in good time. Thanks!

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Barry the owner has always been very knowledgeable and always ready to help in most difficult situations. Gary and the rest of the staff are excellent workers. I will recommend this Citgo to all my friends.

2
★★★★★

Barry the owner has always been very knowledgeable and always ready to help in most difficult situations. Gary and the rest of the staff are excellent workers. I will recommend this Citgo to all my friends.

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Always helpful and I appreciate the honesty and integrity since my husband is in the military and I handle all car maintenance on three vehicles.

2
★★★★★

Always helpful and I appreciate the honesty and integrity since my husband is in the military and I handle all car maintenance on three vehicles.

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I love this establishment. I'm always greeted with a smile and I always leave with a bigger one. Gary was great. I'll be a customer for life!!

2
★★★★★

I love this establishment. I'm always greeted with a smile and I always leave with a bigger one. Gary was great. I'll be a customer for life!!

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Great service, we will definitely be return customers.

2
★★★★★

Great service, we will definitely be return customers.

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I have been coming here for years, due to the knowledgeable, professional, honest work you do.

2
★★★★★

I have been coming here for years, due to the knowledgeable, professional, honest work you do.

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Wonderful service! Everyone knowledgeable of what was needed.

2
★★★★★

Wonderful service! Everyone knowledgeable of what was needed.

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Everything went well, I'm pleased!

2
★★★★★

Everything went well, I'm pleased!

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Fantastic service station. Won't take my cars anywhere else!

2
★★★★★

Fantastic service station. Won't take my cars anywhere else!

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I have always enjoyed my service here

2
★★★★★

I have always enjoyed my service here

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you're fast & don't recommend anything that's not necessary. Perfect! Stay as you are.

2
★★★★★

you're fast & don't recommend anything that's not necessary. Perfect! Stay as you are.

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We dropped our car off with a high pitch noise when you drive and asked to call us before fixing. We went away for a long weekend and called on our way back asking why we had not heard anything from them. Manager acted puzzled why they didn't call but said, we changed your water pump and timing belt - $485. I was instantly taken back but figured if it fixed the issue then it is what it is. When we picked up the car, the found there was no change AT ALL in the condition it ran or the noise it made. I returned demanding they find what was wrong and they continued to defend why they fixed the timing belt.

Come to find out, the transmission needs to be replaced and now I am out $485 and would never have fixed the car if I had known the transmission was going out.

These guys run a shady business!!

0
★☆☆☆☆

We dropped our car off with a high pitch noise when you drive and asked to call us before fixing. We went away for a long weekend and called on our way back asking why we had not heard anything from them. Manager acted puzzled why they didn't call but said, we changed your water pump and timing belt - $485. I was instantly taken back but figured if it fixed the issue then it is what it is. When we picked up the car, the found there was no change AT ALL in the condition it ran or the noise it made. I returned demanding they find what was wrong and they continued to defend why they fixed the timing belt.

Come to find out, the transmission needs to be replaced and now I am out $485 and would never have fixed the car if I had known the transmission was going out.

These guys run a shady business!!

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Last Month we took our Dodge Durango there to have it inspected. I was informed that it would not pass because of some play in the Ball Joints so they slammed a rejection sticker on it. I know the Durangos are known for this problem but since i replaced them 1 year ago i just could not believe this so we went and took it somewhere else. The Inspector at the other Station told us that he could not find anything wrong with my Ball Joints and advised us to call the State Trooper and turn Kings Grant Citgo in for this Incident which we did. They wont get my Business again. Cant trust them

0
★☆☆☆☆

Last Month we took our Dodge Durango there to have it inspected. I was informed that it would not pass because of some play in the Ball Joints so they slammed a rejection sticker on it. I know the Durangos are known for this problem but since i replaced them 1 year ago i just could not believe this so we went and took it somewhere else. The Inspector at the other Station told us that he could not find anything wrong with my Ball Joints and advised us to call the State Trooper and turn Kings Grant Citgo in for this Incident which we did. They wont get my Business again. Cant trust them

Pros: none

Cons: to many to mention after reading these reviews

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It was time for me to put my 2 cents in here. I went there a few times to have Repairs done on my Company Trucks to learn my Lesson. On my second visit i needed a Water Pump replaced which took them all Day long to complete, when i picked up my Truck i about went into Shock of the amount they charged me. I paid for the Repairs and left and never went back there. Being a Business Man myself i know we are here to make Money. I called around just to see what the Price would be on a Water Pump, well guess what. They use a 100% mark up on all the Parts. Once i called the Stationi was told that everyone had left and that she could not give me any information because the Shop is already closed. I WILL NOT go back there again.Neighborhood Station or not. They talk a good game but they are as crooked as they come.

0
★☆☆☆☆

It was time for me to put my 2 cents in here. I went there a few times to have Repairs done on my Company Trucks to learn my Lesson. On my second visit i needed a Water Pump replaced which took them all Day long to complete, when i picked up my Truck i about went into Shock of the amount they charged me. I paid for the Repairs and left and never went back there. Being a Business Man myself i know we are here to make Money. I called around just to see what the Price would be on a Water Pump, well guess what. They use a 100% mark up on all the Parts. Once i called the Stationi was told that everyone had left and that she could not give me any information because the Shop is already closed. I WILL NOT go back there again.Neighborhood Station or not. They talk a good game but they are as crooked as they come.

Pros: Location

Cons: overcharge, trying to be like one of BIG SHOT Dealers

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Read the reviews here and felt I had to write one. I've been using them, and their coupons, for over 10 years with no complaints - none. Today I dropped of my car for an inspection and detail and forgot to leave my keys. They went to my house to retrieve them. Talk about service! and they do wonderful detailing for your cars.

2
★★★★★

Read the reviews here and felt I had to write one. I've been using them, and their coupons, for over 10 years with no complaints - none. Today I dropped of my car for an inspection and detail and forgot to leave my keys. They went to my house to retrieve them. Talk about service! and they do wonderful detailing for your cars.

Pros: Very Conscientious

Cons: Pumps aren't open late enough some nights

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2 FRIENDS WENT IN AFTER I TOLD THEM NOT TO FOR INSPECTION BOTH FAILED BOTH ARE GOING TO CALL STATE TROOPER..... INSPECTOR SAID IT NEEDED STUFF THAT WAS NOT EVEN IN THE INSPECTION BOOK FOR VA.... ON BOTH FRIENDS THEY HAVE ALREADY BEEN TOLD TO WATCH OUT BY THE STATE ABOUT DOING THAT SO I HOPE THEY LOOSE THERE INSPECTION LICENSE... CROOKS!!!! ON TOP OF THAT THEY GIVE YOU A QUOTE FOR 2HRS CHARGE YOU FOR 2HRS OF LABOR AND CALL YOU IN 30MINS TO PICK IT UP THAT ITS READY WHAT IS UP WITH THAT???????????? I GUESS THATS HOW THEY PAY FOR THERE BIG HOUSES IN INDIAN LAKES AND MIDDLE PLANTATION

0
★☆☆☆☆

2 FRIENDS WENT IN AFTER I TOLD THEM NOT TO FOR INSPECTION BOTH FAILED BOTH ARE GOING TO CALL STATE TROOPER..... INSPECTOR SAID IT NEEDED STUFF THAT WAS NOT EVEN IN THE INSPECTION BOOK FOR VA.... ON BOTH FRIENDS THEY HAVE ALREADY BEEN TOLD TO WATCH OUT BY THE STATE ABOUT DOING THAT SO I HOPE THEY LOOSE THERE INSPECTION LICENSE... CROOKS!!!! ON TOP OF THAT THEY GIVE YOU A QUOTE FOR 2HRS CHARGE YOU FOR 2HRS OF LABOR AND CALL YOU IN 30MINS TO PICK IT UP THAT ITS READY WHAT IS UP WITH THAT???????????? I GUESS THATS HOW THEY PAY FOR THERE BIG HOUSES IN INDIAN LAKES AND MIDDLE PLANTATION

Pros: NONE HIGH PRICES

Cons: RUDE OWENER AND RIP OFFS!!!!!!!!!!

.

Even though I made an appointment, they made me wait an hour before taking my car in. They advertise heavily with coupons but add so many hidden fees - cost for tune up was TWICE what coupon advertised. I asked them to keep costs to $150, they charged $225 without so much as a heads up. This was not an isolated occurrence - as I found out after the fact - many other friends and neighbors had same 'ripped off' experience.

0
★☆☆☆☆

Even though I made an appointment, they made me wait an hour before taking my car in. They advertise heavily with coupons but add so many hidden fees - cost for tune up was TWICE what coupon advertised. I asked them to keep costs to $150, they charged $225 without so much as a heads up. This was not an isolated occurrence - as I found out after the fact - many other friends and neighbors had same 'ripped off' experience.

Pros: Not any - you have better choices!

Cons: Bait and Switch Coupons, Overpriced, Excessive wait

 

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