Walmart Supercenter

★☆☆☆☆
  • 1102 US Highway 271 N

    Gilmer, TX 75644

    Map & Directions
  • 903-797-6501

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I shop this store frequently only because it is close to where I live. Sadly, some of the people who work there (not all, but quite a few) don't seem to know how to relate to their customers, especially at the customer service desk, which is where they really should know better. They don't even take the time to acknowledge you, and when you finally get their attention and they finish waiting on you they don't even offer as much as a simple 'thank you'. The last time I used the service desk the lady who waited on me just turned and walked away when she finished, and I wasn't even sure we were done. I have not been rude, even though I really had to bite my tounge the last time, so I didn't contribute to the behavior I received.
POOR attitudes at the service desk have almost caused me to think about shopping elsewhere, and if it were not for having to travel so far to do so I would.

One more thing...the PHARMACY is the WORST I've ever seen at any Wal-Mart, and I have shopped at quite a few of them over the years. God help you if you call in, and be prepared to let the phone ring about 15 times before someone actually answers it. AND, if you have to have a doctor fax in a prescription, also be prepared to have to call several times to get it completed, because they frequently claim 'they have not received it' and it seems because they are so busy it really is just to buy more time. Recently I called three times, was finally told the fax was received, and when we went up there to get it, they couldn't fill it because of some wording omitted by the doctor that they should have told us about before we drove all the way into town.
All in all, I would give this store an F- ...it is honestly one of the worse ones I've ever shopped at.

0
★☆☆☆☆

I shop this store frequently only because it is close to where I live. Sadly, some of the people who work there (not all, but quite a few) don't seem to know how to relate to their customers, especially at the customer service desk, which is where they really should know better. They don't even take the time to acknowledge you, and when you finally get their attention and they finish waiting on you they don't even offer as much as a simple 'thank you'. The last time I used the service desk the lady who waited on me just turned and walked away when she finished, and I wasn't even sure we were done. I have not been rude, even though I really had to bite my tounge the last time, so I didn't contribute to the behavior I received.
POOR attitudes at the service desk have almost caused me to think about shopping elsewhere, and if it were not for having to travel so far to do so I would.

One more thing...the PHARMACY is the WORST I've ever seen at any Wal-Mart, and I have shopped at quite a few of them over the years. God help you if you call in, and be prepared to let the phone ring about 15 times before someone actually answers it. AND, if you have to have a doctor fax in a prescription, also be prepared to have to call several times to get it completed, because they frequently claim 'they have not received it' and it seems because they are so busy it really is just to buy more time. Recently I called three times, was finally told the fax was received, and when we went up there to get it, they couldn't fill it because of some wording omitted by the doctor that they should have told us about before we drove all the way into town.
All in all, I would give this store an F- ...it is honestly one of the worse ones I've ever shopped at.

Pros: Good seasonal clearance because it is a small town store

Cons: Employees at the service desk have repeatedly had bad attitudes and poor people skills

 

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