Motor & Mower Supply

★★☆☆☆
  • 109 E Ellison St

    Burleson, TX 76028

    Map & Directions
  • 817-295-4661

About Motor & Mower Supply

Hours
Hours of Operation: Monday � Friday ; 8 a.m.� 5 p.m. Saturday ; 9 a.m.� 1 p.m.

Home & Garden

Home & Garden
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2.0 3
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POOR CUSTOMER SERVICE!!!!!! When I ordered some mower parts from this business, I actually brought them to the store. The "owner" looked at the parts and ordered them for me. It took about two weeks and they called and said the parts were in. I picked them up and took them home. When I opened the box, I found out that the parts were completely wrong. I then called the store to let them know. They said they would call me the next day with more information on the right parts. I then began searching online and I found the parts direct from the dealer at half the price they charged me for. I took the parts back to get a refund and the "owner" refused to give me my refund or even exchange for different parts that I needed. He then told me to leave his shop. Is this normal? Why have people lost touch with customer service and satisfaction. I work in a customer service and I would have tried anything to make sure the customer was pleased and would come back again.

1
★☆☆☆☆

POOR CUSTOMER SERVICE!!!!!! When I ordered some mower parts from this business, I actually brought them to the store. The "owner" looked at the parts and ordered them for me. It took about two weeks and they called and said the parts were in. I picked them up and took them home. When I opened the box, I found out that the parts were completely wrong. I then called the store to let them know. They said they would call me the next day with more information on the right parts. I then began searching online and I found the parts direct from the dealer at half the price they charged me for. I took the parts back to get a refund and the "owner" refused to give me my refund or even exchange for different parts that I needed. He then told me to leave his shop. Is this normal? Why have people lost touch with customer service and satisfaction. I work in a customer service and I would have tried anything to make sure the customer was pleased and would come back again.

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DO NOT shop this merchant. They are dishonest and do not know how to take care of their customers. I purchased a riding lawn mower from them and was told it had a 30 day warranty. The first time I tried to mow with it, a part on the ignition broke and they had me drive to their location, pick up the part and replace it myself. The second time I tried to mow, the belt broke on it and a fuse burnt out. I was told I had to pay time, labor and materials to have it fixed. All of this occurred within 10 days of purchase. I have repeatedly asked for a refund and them to collect the faulty mower. They have consistently refused and stated that I would have to pay for repairs to a supposedly warrantied piece of equipment. Mower and Motor is a poor place to shop if you need reliable equipment.

1
★☆☆☆☆

DO NOT shop this merchant. They are dishonest and do not know how to take care of their customers. I purchased a riding lawn mower from them and was told it had a 30 day warranty. The first time I tried to mow with it, a part on the ignition broke and they had me drive to their location, pick up the part and replace it myself. The second time I tried to mow, the belt broke on it and a fuse burnt out. I was told I had to pay time, labor and materials to have it fixed. All of this occurred within 10 days of purchase. I have repeatedly asked for a refund and them to collect the faulty mower. They have consistently refused and stated that I would have to pay for repairs to a supposedly warrantied piece of equipment. Mower and Motor is a poor place to shop if you need reliable equipment.

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Motor and Mower Supply had repaired my mowers and repaired my tires for several years. The seem to be able to fix anything. Prices are competative, service is guaranteed and ease of gettingf in and out are a definate plus. Located in old town Burleson.

4
★★★★☆

Motor and Mower Supply had repaired my mowers and repaired my tires for several years. The seem to be able to fix anything. Prices are competative, service is guaranteed and ease of gettingf in and out are a definate plus. Located in old town Burleson.

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