J & S Trash SVC

★★★★☆

Communications & Utilities

Communications & Utilities
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They charge for recycling but aren't actually recycling what they are collecting in my neighborhood. I've seen them use the same truck for recycling as for trash and I've seen them go around to pick up the recycling and immediately go back

3
★★★★★

They charge for recycling but aren't actually recycling what they are collecting in my neighborhood. I've seen them use the same truck for recycling as for trash and I've seen them go around to pick up the recycling and immediately go back

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J & S Trash Service has been serving the residential Houston area since 1974 and over the years we have been both successful and realized areas that need improvement in our services provided. Some of these online reviews are concerning to read as a business that prides itself on customer service. Complaints are opportunities to improve and grow to meet and exceed our customers expectations. In evaluating our service and the concerns presented to us, we have new management in place as of late 2010 and have seen improvement in many areas. As well, we have purchased 2 additional collection trucks to meet heavy demand and as back up in the event a service truck has a mechanical failure. In updating our website and publishing our hours of operations for the management team, residents will not feel a lack of communication. Thank you and we appreciate your business and we look forward to serving you now and in the future.

5
★★★★★

J & S Trash Service has been serving the residential Houston area since 1974 and over the years we have been both successful and realized areas that need improvement in our services provided. Some of these online reviews are concerning to read as a business that prides itself on customer service. Complaints are opportunities to improve and grow to meet and exceed our customers expectations. In evaluating our service and the concerns presented to us, we have new management in place as of late 2010 and have seen improvement in many areas. As well, we have purchased 2 additional collection trucks to meet heavy demand and as back up in the event a service truck has a mechanical failure. In updating our website and publishing our hours of operations for the management team, residents will not feel a lack of communication. Thank you and we appreciate your business and we look forward to serving you now and in the future.

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.

J & S Trash Service has been serving the residential Houston area since 1974 and over the years we have been both successful and realized areas that need improvement in our services provided. Some of these online reviews are concerning to

3
★★★★★

J & S Trash Service has been serving the residential Houston area since 1974 and over the years we have been both successful and realized areas that need improvement in our services provided. Some of these online reviews are concerning to

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I am BIG believer in complimenting great service and letting them know when they missed the mark. I moved to my house 3 years ago and I will admit there were a few times I was confused about the back door service and what you could and could not put out to recycle so I would get frustrated. Now I have not had any problems with J & S Trash Service at my house. They never miss a pick up and I even offer the guys who pick up the containers a soda or water when it is hot. I'm sure that is a hard job! So thank you J & S Trash for your great service and I appreciate you!

5
★★★★★

I am BIG believer in complimenting great service and letting them know when they missed the mark. I moved to my house 3 years ago and I will admit there were a few times I was confused about the back door service and what you could and could not put out to recycle so I would get frustrated. Now I have not had any problems with J & S Trash Service at my house. They never miss a pick up and I even offer the guys who pick up the containers a soda or water when it is hot. I'm sure that is a hard job! So thank you J & S Trash for your great service and I appreciate you!

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I have lived in the Memorial Plaza subdivision for 15 years and I will say the waste service is ideal. Our garbage collection service has improved dramatically in the last year since they started collecting our trash. I am very pleased

3
★★★★★

I have lived in the Memorial Plaza subdivision for 15 years and I will say the waste service is ideal. Our garbage collection service has improved dramatically in the last year since they started collecting our trash. I am very pleased

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So my neighbor and I decided to give J & S Trash Services a high five and thank them for their diligence. There are too many "neighbors" who want to complain and be ugly, but we believe in complimenting a job well done! Any company that

3
★★★★★

So my neighbor and I decided to give J & S Trash Services a high five and thank them for their diligence. There are too many "neighbors" who want to complain and be ugly, but we believe in complimenting a job well done! Any company that

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I wanted to compliment the recent service we have received in the Oak Creek subdivision from our garbage service company. We had winter, fall AND spring cleaning out everything and some days there were a lot of items to take away. The guys

3
★★★★★

I wanted to compliment the recent service we have received in the Oak Creek subdivision from our garbage service company. We had winter, fall AND spring cleaning out everything and some days there were a lot of items to take away. The guys

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This company is the worst garbage company in Houston. They do not pick up the garbage, they do not answer the phone. Their track record shows how bad they are. If you are an HOA even considering using this company, re-think it! They are

3
★★★★★

This company is the worst garbage company in Houston. They do not pick up the garbage, they do not answer the phone. Their track record shows how bad they are. If you are an HOA even considering using this company, re-think it! They are

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Have had service with them for almost a year now and today was the first time I have had to call them. They picked up the phone on the second ring and Linda was very polite. I explained my problem and she quickly found a solution. Linda even called the trash truck operator on his cell phone to have him swing by my home and get my trash and the error was on MY part not theirs. Very happy with this level of service and can't understand why there are soo many negative comments about them. I guess some people will not give a new company a chance to work all the kinks and bugs out of their system before complaining. Thanks J&S for a job well done!

2
★★★★★

Have had service with them for almost a year now and today was the first time I have had to call them. They picked up the phone on the second ring and Linda was very polite. I explained my problem and she quickly found a solution. Linda even called the trash truck operator on his cell phone to have him swing by my home and get my trash and the error was on MY part not theirs. Very happy with this level of service and can't understand why there are soo many negative comments about them. I guess some people will not give a new company a chance to work all the kinks and bugs out of their system before complaining. Thanks J&S for a job well done!

Pros: Friendly,prompt, helpful

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First, no one acknowledges all the trash in my front yard sitting for a trash company to pick up, which they don't and everything in the pile is very acceptable to be picked up. Secondly, no one answers the phone which concides with the service thus far. No one picks up the trash and no one picks up the phone. When service is this bad and the association does nothing to help out is community, it makes you wonder if someone's pocket is being serviced by keeping such a terrible trash company. I work with the HOA's and I know of many trash companies willing to do the job they are paid to do. Just email me back and we can start on a positive note to cure the problem that many OCV homeowners are having. NO ONE IS PICKING UP THE TRASH AND ARE STILL BEING PAID FOR IT.... MAKES YOU WONDER.

0
★☆☆☆☆

First, no one acknowledges all the trash in my front yard sitting for a trash company to pick up, which they don't and everything in the pile is very acceptable to be picked up. Secondly, no one answers the phone which concides with the service thus far. No one picks up the trash and no one picks up the phone. When service is this bad and the association does nothing to help out is community, it makes you wonder if someone's pocket is being serviced by keeping such a terrible trash company. I work with the HOA's and I know of many trash companies willing to do the job they are paid to do. Just email me back and we can start on a positive note to cure the problem that many OCV homeowners are having. NO ONE IS PICKING UP THE TRASH AND ARE STILL BEING PAID FOR IT.... MAKES YOU WONDER.

Pros: Haven't had service so there's nothing positive to say

Cons: Do what you're paid to do.

.

Our trash service is Tuesday and Friday. My trash is still setting out from Friday a week ago. Ten days!
I have lived in the neighborhood for a year. Out of that year they may have picked up a total of six months worth of trash. I pay them for a service and do not get it. Our HOA board keeps saying give them a chance. They are trying. I have had a year of this and I am really fed up with their trash service. Worse service I've ever seen!!

0
★☆☆☆☆

Our trash service is Tuesday and Friday. My trash is still setting out from Friday a week ago. Ten days!
I have lived in the neighborhood for a year. Out of that year they may have picked up a total of six months worth of trash. I pay them for a service and do not get it. Our HOA board keeps saying give them a chance. They are trying. I have had a year of this and I am really fed up with their trash service. Worse service I've ever seen!!

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Our trash service is Monday and Thursday, and I can understand that with Hurricane Ike, trash service will be delayed, but Ike struck 3 weeks ago. Trash was picked up sometime last week, and we haven't had service since then. The entire neighborhood put their trash out on Thursday, 9/25/08, and on Monday 9/29/08 and nothing has been removed. This has also happened in the past without a natural disaster occuring. Would not recommend this service to anyone.

0
★☆☆☆☆

Our trash service is Monday and Thursday, and I can understand that with Hurricane Ike, trash service will be delayed, but Ike struck 3 weeks ago. Trash was picked up sometime last week, and we haven't had service since then. The entire neighborhood put their trash out on Thursday, 9/25/08, and on Monday 9/29/08 and nothing has been removed. This has also happened in the past without a natural disaster occuring. Would not recommend this service to anyone.

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The worst trash service ever!!!!! Our trash service is Mondays and Thursdays.
On Monday 9-8-2008 they picked up the trash after 9pm. This is ridiculous! I mean how can they see in the dark what to pick up?

0
★☆☆☆☆

The worst trash service ever!!!!! Our trash service is Mondays and Thursdays.
On Monday 9-8-2008 they picked up the trash after 9pm. This is ridiculous! I mean how can they see in the dark what to pick up?

Pros: None!

Cons: Everything!

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Service could be a lot better as they have been undependable ........... .............. ............... ................. .......... ................ .......

1
★★☆☆☆

Service could be a lot better as they have been undependable ........... .............. ............... ................. .......... ................ .......

Pros: .

Cons: .

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Our neighborhood contracted them in December and we have had multiple issues. Their staff is rude and their service is terrible. OUr trash days are Tuesdays and Fridays. It is Wednesday at 4:00 PM and our trash has not been picked up from yesterday. Their truck broke down and evidently they don't have a contingency plan in place for this. Also, their truck has leaked oil all over the streets of the neighborhood.

0
★☆☆☆☆

Our neighborhood contracted them in December and we have had multiple issues. Their staff is rude and their service is terrible. OUr trash days are Tuesdays and Fridays. It is Wednesday at 4:00 PM and our trash has not been picked up from yesterday. Their truck broke down and evidently they don't have a contingency plan in place for this. Also, their truck has leaked oil all over the streets of the neighborhood.

Pros: None

Cons: No continency plan for broken vehicles, rude customer serivce

 

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