Sun & Ski

★★★☆☆
  • 16000 Stuebner Airline Rd J

    Spring, TX 77379

    Map & Directions
  • 281-537-0928

Sports & Recreation

Sports & Recreation
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--The first sales guy I talked to was not aware of some of the changes in policy. I needed a bike (Airborne Spectre Sport) shipped in because they did not have it in stock and I was going to put it on the pay and play plan. Unfortunately they did not offer the pay and play plan on special ordered bikes. Big bummer for me.
--The second sales guy I had to deal with, who informed the first guy of the policy change, was surely and unhelpful. He did not seem happy to special order my bike.
--I went ahead and paid for the bike on a Friday. They said the bike should be in by the following Monday or at the latest Wednesday from the other store in San Antonio. I called Wednesday when I hadn't heard from S&S and April (front counter lady) said the bike hadn't even been shipped from the other store. She apologized and said it should be in on Friday. Called Friday and the same story, it hadn't been shipped! The store manager called the SA store and had the bike overnighted to get to this store on Saturday. Took them a week to get it shipped from San Antonio to Houston.
--I was told the bike was all ready to go on the phone, but when I arrived I had to wait about 30 minutes for a tech to find it and look it over.
--The bike itself was a bit banged up, the sticker on the front fork was gouged about an inch, the black handlebar had a silver mark on it, and the seat post was worn. I figured since it was a mountain bike it would get beaten up worse than that, and I was ready to get out of there after standing around waiting for it to be finished so I thanked April at the register and left.
--On the first ride the derailleur hangar broke. The ride consisted of mostly pavement and some flat trails around the neighborhood detention pond. I called in and spoke to Nick, the bike manager. I was expecting the part to be fully warrantied because of the immediate failure and the fact that the sales guy said there was a drivetrain warranty from Sun and Ski. Unfortunately the sales guy mislead both me and the two people who were with me that Sun and Ski would warranty the drivetrain parts and adjustment should something like my experience happen. When I spoke to Nick about this he first said that the derailleur hangar was made of soft metal and was supposed to break (?), then said that Sun and Ski only warranties the adjustments and I probably would have to pay for the parts. I can honestly say that I can agree with Sun and Ski not warrantying the bike's parts, just the labor, but having the sales guy not only confuse myself, but two other people as well into thinking that S&S did warranty the drivetrain parts - that's misleading the customer.
--While Nick (the bike manager) was helpful in answering some of my questions, he did not make me feel like I was being taken care of on the phone. When I explained that it was a 45 minute drive one way to get to his store and that I wanted to be more certain about getting the manufacturer to warranty the parts since the first ride was very light, he said that was how long it took him to get to work. So? He drives 45 minutes to make money, and was going to have to drive 45 minutes to spend money. No reason he should have said that other than to belittle my situation. In the end Nick did not make me feel confident that he would be able to get the manufacturer to warranty the parts so I thanked him and ended the call. I have since taken Sun and Ski out of the equation and have contacted the manufacturer myself and they have been much more helpful than this Sun and Ski store.

2
★★☆☆☆

--The first sales guy I talked to was not aware of some of the changes in policy. I needed a bike (Airborne Spectre Sport) shipped in because they did not have it in stock and I was going to put it on the pay and play plan. Unfortunately they did not offer the pay and play plan on special ordered bikes. Big bummer for me.
--The second sales guy I had to deal with, who informed the first guy of the policy change, was surely and unhelpful. He did not seem happy to special order my bike.
--I went ahead and paid for the bike on a Friday. They said the bike should be in by the following Monday or at the latest Wednesday from the other store in San Antonio. I called Wednesday when I hadn't heard from S&S and April (front counter lady) said the bike hadn't even been shipped from the other store. She apologized and said it should be in on Friday. Called Friday and the same story, it hadn't been shipped! The store manager called the SA store and had the bike overnighted to get to this store on Saturday. Took them a week to get it shipped from San Antonio to Houston.
--I was told the bike was all ready to go on the phone, but when I arrived I had to wait about 30 minutes for a tech to find it and look it over.
--The bike itself was a bit banged up, the sticker on the front fork was gouged about an inch, the black handlebar had a silver mark on it, and the seat post was worn. I figured since it was a mountain bike it would get beaten up worse than that, and I was ready to get out of there after standing around waiting for it to be finished so I thanked April at the register and left.
--On the first ride the derailleur hangar broke. The ride consisted of mostly pavement and some flat trails around the neighborhood detention pond. I called in and spoke to Nick, the bike manager. I was expecting the part to be fully warrantied because of the immediate failure and the fact that the sales guy said there was a drivetrain warranty from Sun and Ski. Unfortunately the sales guy mislead both me and the two people who were with me that Sun and Ski would warranty the drivetrain parts and adjustment should something like my experience happen. When I spoke to Nick about this he first said that the derailleur hangar was made of soft metal and was supposed to break (?), then said that Sun and Ski only warranties the adjustments and I probably would have to pay for the parts. I can honestly say that I can agree with Sun and Ski not warrantying the bike's parts, just the labor, but having the sales guy not only confuse myself, but two other people as well into thinking that S&S did warranty the drivetrain parts - that's misleading the customer.
--While Nick (the bike manager) was helpful in answering some of my questions, he did not make me feel like I was being taken care of on the phone. When I explained that it was a 45 minute drive one way to get to his store and that I wanted to be more certain about getting the manufacturer to warranty the parts since the first ride was very light, he said that was how long it took him to get to work. So? He drives 45 minutes to make money, and was going to have to drive 45 minutes to spend money. No reason he should have said that other than to belittle my situation. In the end Nick did not make me feel confident that he would be able to get the manufacturer to warranty the parts so I thanked him and ended the call. I have since taken Sun and Ski out of the equation and have contacted the manufacturer myself and they have been much more helpful than this Sun and Ski store.

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.

Sun And Ski has the best line of bikes and a wide varitey unlike others, sales people are helpful and can answer just about any question. The only sour thing about the store is that they are a little bit pricey. If your willing to spend the money, this is a great place to shop.

4
★★★★☆

Sun And Ski has the best line of bikes and a wide varitey unlike others, sales people are helpful and can answer just about any question. The only sour thing about the store is that they are a little bit pricey. If your willing to spend the money, this is a great place to shop.

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I feel that this place is too over priced. I prefer to buy my camping things from Walmart or Target. You get the same things at a lower price. It's always crowded and hard to find someone to help you too. Not tops on my list.

3
★★★☆☆

I feel that this place is too over priced. I prefer to buy my camping things from Walmart or Target. You get the same things at a lower price. It's always crowded and hard to find someone to help you too. Not tops on my list.

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