Salado Crossing

★☆☆☆☆
  • 13230 Blanco Rd

    San Antonio, TX 78216

    Map & Directions
  • 866-294-6108

About Salado Crossing

Hours
Mon-Fri 9am-6pm, Sat 10am-4pm

Real Estate

Real Estate
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If there were ever a "Worst Apartment Complex Experience" award, Salado Crossing would earn it by a landslide. It may be easier to list what hasn't gone wrong, but I'll do my best to briefly outline:

1) Approximately a month before moving in, a deposit was put on an apartment toward the back of the complex. THE DAY BEFORE moving in, the office notified us that they'd decided to change our apartment number to one on the front of the complex, directly facing a very busy street, adjacent to the constantly-opening-and-closing entrance/exit gate. They also informed us it wouldn't be ready for an additional 2 weeks. To compensate, they said they'd "replace the old microwave". Which, I can only HOPE they were planning to complete prior to our move-in anyway. The second concession made was to replace the oven, also from the 1970's at best, and this took after moving in to complete.

2) The first two weeks living there were spent with intermittent air conditioning. We went four FULL days with temperatures hitting the mid-90's INSIDE. This is July in Texas. And upon complaining that it was a health hazard to have conditions remain like this for ANY period of time, I received two responses: a) "Can't you stay somewhere else'", b) "I lived without air conditioning growing up...it's not that bad". Both of these responses are Beyond acceptable, COMPLETELY unprofessional (a precedent I should have recognized from day one), and infuriating. Several heated conversations with the apartment manager (two of which ended with him HANGING UP ON ME) and a city complaint filed, the air conditioning was finally addressed by an aging maintenance worker who probably would have welcomed a short 9-hour work day, compared to (I imagine) his normal 14 hour work day.

3)The first time I vacuumed; I had to replace the vacuum bag THREE times. The quality of the carpet installed was so poor that there are holes in the carpet from vacuuming. I dejectedly face the reality that any security or pet "deposit" will be kept to cover the cost of the deteriorating carpet.

4) The dishwasher flooded the kitchen. After calling to place a maintenance request, it took several visits by the maintenance staff,and several more instances of kitchen flooding for the complex to acknowledge that a new dishwasher was necessary. From there, it took an additional 4 weeks and multiple calls TO the office before a new dishwasher replaced the broken one. There was no communication made to me letting me know of the delivery status.

5) The guest bathroom toilet valve cracked, and flooded the bathroom. This particular time, by way of an exaggerated call to the after-hours maintenance line, a maintenance employee arrived quickly. Only to tell me (albeit, courteously) that there was nothing he could do that night, and I should probably put a bucket under to catch the water until morning.

6) Upon moving in, I had one dog. Paid one pet fee, one deposit, and a monthly pet rent. I have yet to understand the designation of the pet rent as the pet cleanup bags went unfilled for 6 months. Along the way, I added a second dog to the apartment lease, at which point I sat down with the Office Manager to sign any additional paperwork. He told me the difference in rent would be the monthly pet rent would increase, nothing more. 6 months passed, and one day came home to find a note saying the apartment complex had done an audit and I owed an additional pet deposit for the second dog. I called to inquire, and they admitted that the office manager with whom I'd signed the paperwork had made a mistake and they needed to back bill. I told them that was poor business practice, at which point the Asst. Office Manager exclaimed it wasn't her fault and HUNG UP ON ME (different member of the staff, same practice of hanging up on tenants at-will).

0
★☆☆☆☆

If there were ever a "Worst Apartment Complex Experience" award, Salado Crossing would earn it by a landslide. It may be easier to list what hasn't gone wrong, but I'll do my best to briefly outline:

1) Approximately a month before moving in, a deposit was put on an apartment toward the back of the complex. THE DAY BEFORE moving in, the office notified us that they'd decided to change our apartment number to one on the front of the complex, directly facing a very busy street, adjacent to the constantly-opening-and-closing entrance/exit gate. They also informed us it wouldn't be ready for an additional 2 weeks. To compensate, they said they'd "replace the old microwave". Which, I can only HOPE they were planning to complete prior to our move-in anyway. The second concession made was to replace the oven, also from the 1970's at best, and this took after moving in to complete.

2) The first two weeks living there were spent with intermittent air conditioning. We went four FULL days with temperatures hitting the mid-90's INSIDE. This is July in Texas. And upon complaining that it was a health hazard to have conditions remain like this for ANY period of time, I received two responses: a) "Can't you stay somewhere else'", b) "I lived without air conditioning growing up...it's not that bad". Both of these responses are Beyond acceptable, COMPLETELY unprofessional (a precedent I should have recognized from day one), and infuriating. Several heated conversations with the apartment manager (two of which ended with him HANGING UP ON ME) and a city complaint filed, the air conditioning was finally addressed by an aging maintenance worker who probably would have welcomed a short 9-hour work day, compared to (I imagine) his normal 14 hour work day.

3)The first time I vacuumed; I had to replace the vacuum bag THREE times. The quality of the carpet installed was so poor that there are holes in the carpet from vacuuming. I dejectedly face the reality that any security or pet "deposit" will be kept to cover the cost of the deteriorating carpet.

4) The dishwasher flooded the kitchen. After calling to place a maintenance request, it took several visits by the maintenance staff,and several more instances of kitchen flooding for the complex to acknowledge that a new dishwasher was necessary. From there, it took an additional 4 weeks and multiple calls TO the office before a new dishwasher replaced the broken one. There was no communication made to me letting me know of the delivery status.

5) The guest bathroom toilet valve cracked, and flooded the bathroom. This particular time, by way of an exaggerated call to the after-hours maintenance line, a maintenance employee arrived quickly. Only to tell me (albeit, courteously) that there was nothing he could do that night, and I should probably put a bucket under to catch the water until morning.

6) Upon moving in, I had one dog. Paid one pet fee, one deposit, and a monthly pet rent. I have yet to understand the designation of the pet rent as the pet cleanup bags went unfilled for 6 months. Along the way, I added a second dog to the apartment lease, at which point I sat down with the Office Manager to sign any additional paperwork. He told me the difference in rent would be the monthly pet rent would increase, nothing more. 6 months passed, and one day came home to find a note saying the apartment complex had done an audit and I owed an additional pet deposit for the second dog. I called to inquire, and they admitted that the office manager with whom I'd signed the paperwork had made a mistake and they needed to back bill. I told them that was poor business practice, at which point the Asst. Office Manager exclaimed it wasn't her fault and HUNG UP ON ME (different member of the staff, same practice of hanging up on tenants at-will).

.

Where do I start?
The office staff is a joke. Your request for maintinence will go unanswered. They will accuse you of not paying rent, yet it's been paid early and you've shown them your statement, oh and when they realize they are the ones who made the mistake will not apologize for accusing you as if you were a bad kid in the principals office (very judgmental, rude people.) If your neighbors are playing "I'm a rockstar" with a full band in their apartment and it's before 10pm aka "quiet time" well that's not their issue, and that's your problem to deal with. They will do nothing to neighbors who continually park in your assigned space, yet will be the first to tow your car if you are forced to park elsewhere. I have since not renewed my lease, i gave them more than a 90 day notice of not renewing, yet here I am 3 days after moving out and they are claiming I did not turn it in. Also, so conveniently there was a fire to the office a day prior to moving out, I went to the designated apartment they were working out of, waited for 30 minutes knocking and ringing a doorbell only to find no one was even on the property. Called the office that day and every day after only to have a busy signal. I left a note asking for them to contact me so I could get this taken care of, haven't heard one thing from them, but yet they are trying to bill me as if I never let them know I am not renewing. Now I'm in the process of dealing with the lynd company, let's see if they are more professional than this office staff. Worst Customer service, and experience of my life. DO NOT LEASE HERE.

0
★☆☆☆☆

Where do I start?
The office staff is a joke. Your request for maintinence will go unanswered. They will accuse you of not paying rent, yet it's been paid early and you've shown them your statement, oh and when they realize they are the ones who made the mistake will not apologize for accusing you as if you were a bad kid in the principals office (very judgmental, rude people.) If your neighbors are playing "I'm a rockstar" with a full band in their apartment and it's before 10pm aka "quiet time" well that's not their issue, and that's your problem to deal with. They will do nothing to neighbors who continually park in your assigned space, yet will be the first to tow your car if you are forced to park elsewhere. I have since not renewed my lease, i gave them more than a 90 day notice of not renewing, yet here I am 3 days after moving out and they are claiming I did not turn it in. Also, so conveniently there was a fire to the office a day prior to moving out, I went to the designated apartment they were working out of, waited for 30 minutes knocking and ringing a doorbell only to find no one was even on the property. Called the office that day and every day after only to have a busy signal. I left a note asking for them to contact me so I could get this taken care of, haven't heard one thing from them, but yet they are trying to bill me as if I never let them know I am not renewing. Now I'm in the process of dealing with the lynd company, let's see if they are more professional than this office staff. Worst Customer service, and experience of my life. DO NOT LEASE HERE.

Pros: honestly, can't think of one

Cons: worst office staff of all time

 

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