Debi's Bridal

★★★☆☆
29.3567 -98.5043
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210-923-6288

814 SW Military Dr

San Antonio, TX

78221

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Reviews 1 - 11 of 11.
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I ordered a dress for a Quncinera my daughter is to be in. I ordered the dress from a Debis Bridal in San Antonio, TX. There are no words in the Webster dictionary to describe how rude and unprofessional the manager was. My daughter measurements that they did came out to be 38 1/2 bust. Their size chart goes from a 38 then the next size a 40. Going off her bust size, they ordered a size 38 when her bust is a 38 1/2. They should have ordered a size 40. So the manager did not own up to the mistake. He basically laughed and said to bad there is nothing we can do. I told him when someone measures a 38 1/2, you order a 38? That makes no sense. When the lady initially measured her, she even said, lets go one size larger because the dress will be to tight. He did not try to work with us, showed no compassion. Nothing. A quncinera is a special important event. He said in the 2 weeks between placing the order for the dress, my daughter must have gained weight. The dress only could zip right above her tail bone. I told him she could not have gained that much in two weeks. He measured her again and the measurements was the same. When my daughter initailly tried on the dress, it fit perfectly, but, for some reason, they ran out of that style and another dress had to be chosen and ordered. The dress that was re-ordered did not fit. They ordered the wrong size. The manager just stood there and looked at me with this evil smile and basically said to bad. Oh! after all that, I had to pay for the alterations and the seamstress said, hopefully there is enough material to let the dress out enough to where she can fit it. After she altered it, we went back, tried it on and the dress is still tight. I have never submitted a complaint on a business but they are so bad I had too.

1
★☆☆☆☆

I ordered a dress for a Quncinera my daughter is to be in. I ordered the dress from a Debis Bridal in San Antonio, TX. There are no words in the Webster dictionary to describe how rude and unprofessional the manager was. My daughter measurements that they did came out to be 38 1/2 bust. Their size chart goes from a 38 then the next size a 40. Going off her bust size, they ordered a size 38 when her bust is a 38 1/2. They should have ordered a size 40. So the manager did not own up to the mistake. He basically laughed and said to bad there is nothing we can do. I told him when someone measures a 38 1/2, you order a 38? That makes no sense. When the lady initially measured her, she even said, lets go one size larger because the dress will be to tight. He did not try to work with us, showed no compassion. Nothing. A quncinera is a special important event. He said in the 2 weeks between placing the order for the dress, my daughter must have gained weight. The dress only could zip right above her tail bone. I told him she could not have gained that much in two weeks. He measured her again and the measurements was the same. When my daughter initailly tried on the dress, it fit perfectly, but, for some reason, they ran out of that style and another dress had to be chosen and ordered. The dress that was re-ordered did not fit. They ordered the wrong size. The manager just stood there and looked at me with this evil smile and basically said to bad. Oh! after all that, I had to pay for the alterations and the seamstress said, hopefully there is enough material to let the dress out enough to where she can fit it. After she altered it, we went back, tried it on and the dress is still tight. I have never submitted a complaint on a business but they are so bad I had too.

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Debis - SW MILITARY DRIVE: This is a busy store & seems under-staffed. Most customers on a saturday were teenagers w/ their mom's getting sweet 16 b-day & prom dresses. A bride might feel frustrated w/ this but please go & look anyway. The sales lady who helped me was very kind & they have an excellent selection. I found my dream dress here (for less than $900).

DEBIS - SAN PEDRO (309 NW LOOP 410): This is a true bridal store! Larger than the other location, bright, professional staff, I cant say enough. Their seamstress worked wonders on my dress; since it was too small she removed the back & turned it into a corset - the result was perfect i cant seem to say enough about this place.

Give both locations a try. You never know what's hiding in a store unless you actually go & see!

5
★★★★★

Debis - SW MILITARY DRIVE: This is a busy store & seems under-staffed. Most customers on a saturday were teenagers w/ their mom's getting sweet 16 b-day & prom dresses. A bride might feel frustrated w/ this but please go & look anyway. The sales lady who helped me was very kind & they have an excellent selection. I found my dream dress here (for less than $900).

DEBIS - SAN PEDRO (309 NW LOOP 410): This is a true bridal store! Larger than the other location, bright, professional staff, I cant say enough. Their seamstress worked wonders on my dress; since it was too small she removed the back & turned it into a corset - the result was perfect i cant seem to say enough about this place.

Give both locations a try. You never know what's hiding in a store unless you actually go & see!

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I went in looking for a evening gown, the first inpression I received was already bad, I walked in and a older woman behind the counter saw me come in and did not greet me or asked if she could help, she just looked at me. Wow! so typical of southside attitude! so then I was looking for the evening gown section and had questions, but no one was available to assist me, with only two sales clerks and both were with customers. So as I kept searching for a gown, other customers came in, then one of the clerks asked them if they needed help, hello I was there before them and they were assisted before me! I will not shop there again! This store needs some serious CS training!

2
★★☆☆☆

I went in looking for a evening gown, the first inpression I received was already bad, I walked in and a older woman behind the counter saw me come in and did not greet me or asked if she could help, she just looked at me. Wow! so typical of southside attitude! so then I was looking for the evening gown section and had questions, but no one was available to assist me, with only two sales clerks and both were with customers. So as I kept searching for a gown, other customers came in, then one of the clerks asked them if they needed help, hello I was there before them and they were assisted before me! I will not shop there again! This store needs some serious CS training!

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Latest reviews from Citysearch.

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I TOOK MY DAUGHTER TO ORDER THE DRESS SHE WANTED, THE COST WAS $529 WE PUT THE DOWN PAYMENT AND WOULD TAKE 1 WEEK TO GET IT IN THE STORE. THE DRESS ARRIVED AND THE OWNER CALLED ME TO SAY THAT THE DRESS WAS $599 I LET HIM KNOW THAT ON MY

6
★★★★★

I TOOK MY DAUGHTER TO ORDER THE DRESS SHE WANTED, THE COST WAS $529 WE PUT THE DOWN PAYMENT AND WOULD TAKE 1 WEEK TO GET IT IN THE STORE. THE DRESS ARRIVED AND THE OWNER CALLED ME TO SAY THAT THE DRESS WAS $599 I LET HIM KNOW THAT ON MY

.

These people are crooks and this is what happened to me.I would give it 0 stars !measured my daughter and they ordered the wrong size dress said no refunds after 600.00 dollar deposit. Staff rude, did not say gown was made for a person up

6
★★★★★

These people are crooks and this is what happened to me.I would give it 0 stars !measured my daughter and they ordered the wrong size dress said no refunds after 600.00 dollar deposit. Staff rude, did not say gown was made for a person up

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___________________________________________
The Debis on 309 NW Loop 410: This is a true bridal shop! Its in a classier location & a much larger, brighter, and cleaner store. The seamstress & owner are such classy & professional ladies.

The seamstress worked wonders on my dress: she replaced the back zipper & added a corset so its romantic style now plus I can fit into it better!

**The pics I added are of the 309 Loop 410 store (near Northstar mall)**
___________________________________________

The Debis on SW Military drive: Offers an excellent selection of bridal gowns, but be warned this is a busy shop especially on a saturday w/ alot of teenagers & their moms buyng prom gear. I could see where a bride might feel frustrated w/ her experience here, however the staff tries to assist as best as they can. If you have not been able to find your dream dress anywhere else, try this place.
___________________________________________

Bottom line: I was able to find a gorgeous gown for less than $900, which cookie-cutter type stores such as David's Bridal & Alfred Angelo did not have. I highly suggest both locations for your search.

5
★★★★★

___________________________________________
The Debis on 309 NW Loop 410: This is a true bridal shop! Its in a classier location & a much larger, brighter, and cleaner store. The seamstress & owner are such classy & professional ladies.

The seamstress worked wonders on my dress: she replaced the back zipper & added a corset so its romantic style now plus I can fit into it better!

**The pics I added are of the 309 Loop 410 store (near Northstar mall)**
___________________________________________

The Debis on SW Military drive: Offers an excellent selection of bridal gowns, but be warned this is a busy shop especially on a saturday w/ alot of teenagers & their moms buyng prom gear. I could see where a bride might feel frustrated w/ her experience here, however the staff tries to assist as best as they can. If you have not been able to find your dream dress anywhere else, try this place.
___________________________________________

Bottom line: I was able to find a gorgeous gown for less than $900, which cookie-cutter type stores such as David's Bridal & Alfred Angelo did not have. I highly suggest both locations for your search.

Pros: Variety of selections at mid-prices (both locations)

Cons: The Military drive store is hectic & a bit frustrating.

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Never in my life have I had to deal with a more incompetent staff in my life. They literally did not get one thing right with my Quinceanera. From the dress, to the date of, to the accessories, or even my Quince doll. The entire experience was comical at best. When I finally just asked for my money back the owner, at least he said he was, just more or less told us - tough!!

Being my family is full of attorneys I just politely told him I would be suing him. He laughed and said go ahead. I get sued all the time and I never have to pay.

Yeesh what a place. You have been warned.. Stay away for your own good.

1
★☆☆☆☆

Never in my life have I had to deal with a more incompetent staff in my life. They literally did not get one thing right with my Quinceanera. From the dress, to the date of, to the accessories, or even my Quince doll. The entire experience was comical at best. When I finally just asked for my money back the owner, at least he said he was, just more or less told us - tough!!

Being my family is full of attorneys I just politely told him I would be suing him. He laughed and said go ahead. I get sued all the time and I never have to pay.

Yeesh what a place. You have been warned.. Stay away for your own good.

Pros: Pretty Dresses...

Cons: Nothing that requires customer service or common sense.

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Its hard to believe the negative reviews of the Debis are Military Drive. Sure, everyone has their own experience, but I have nothing but high praises for this place. I walked in on a Saturday (no appointment) & everyone was busy w/ what looked like either prom or "Quincera" customers. I felt out of place but then again, I didnt schedule an appointment. I walked up to the man behind the counter (the owner I think) & asked for a sales lady. As soon as he learned I was a bride he dropped what he was doing & quickly asked a sales lady to asist me. I dont even know if she was busy but she helped me and did not rush me to select dresses - she was awesome & so friendly.

I did find my PERFECT dress on my first visit!! But since its 2 inches too small, they called me the next day & suggested they can make the back into a corset so it can close that way w/ some wiggle room. I was thrilled.

They didnt have to do that, they could have pushed another dress on me, but they knew I wanted this one. Highly reccommend this bridal shop.

They have a nice selection of dresses in various sizes. They also have a large catalog w/ current designers/styles & you can special order - if you give them enough time prior to your wedding date.

5
★★★★★

Its hard to believe the negative reviews of the Debis are Military Drive. Sure, everyone has their own experience, but I have nothing but high praises for this place. I walked in on a Saturday (no appointment) & everyone was busy w/ what looked like either prom or "Quincera" customers. I felt out of place but then again, I didnt schedule an appointment. I walked up to the man behind the counter (the owner I think) & asked for a sales lady. As soon as he learned I was a bride he dropped what he was doing & quickly asked a sales lady to asist me. I dont even know if she was busy but she helped me and did not rush me to select dresses - she was awesome & so friendly.

I did find my PERFECT dress on my first visit!! But since its 2 inches too small, they called me the next day & suggested they can make the back into a corset so it can close that way w/ some wiggle room. I was thrilled.

They didnt have to do that, they could have pushed another dress on me, but they knew I wanted this one. Highly reccommend this bridal shop.

They have a nice selection of dresses in various sizes. They also have a large catalog w/ current designers/styles & you can special order - if you give them enough time prior to your wedding date.

Pros: Helpful staff - very patient even on a busy saturday!

Cons: Not in a glamerous location but who cares I found my dress!

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Don't expect a good experience. I put my dress on layaway and put down $200, which was about 25% of the total cost of the dress. I did not *SIGN* any contract that said my $$ was not refundable. I was also told by the OWNER and several of the employees that the dress could not be ordered until I had paid for at least half of the dress. They went and ordered the dress anyway, without calling to ask my permission. Now my fiance has been deployed and we're having to cancel our wedding and they refuse to give me MY $$ back because of their error. STAY AWAY. FAR AWAY.

1
★☆☆☆☆

Don't expect a good experience. I put my dress on layaway and put down $200, which was about 25% of the total cost of the dress. I did not *SIGN* any contract that said my $$ was not refundable. I was also told by the OWNER and several of the employees that the dress could not be ordered until I had paid for at least half of the dress. They went and ordered the dress anyway, without calling to ask my permission. Now my fiance has been deployed and we're having to cancel our wedding and they refuse to give me MY $$ back because of their error. STAY AWAY. FAR AWAY.

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They will be helpful and friendly with your sizes, and then apparenty throw their brains out the window. All four bridesmaids dresses were COMPLETELY OFF size! And I'm not saying that people gained or lost weight, I'm saying that they sent people who were sizes 6/8 size 16 dresses! Oh, and then guess what? THEY WON'T DO REFUNDS AND CHARGE FOR ALTERATIONS! They will be very rude on the phone and "point you towards their policy" and that's it. Now four bridesmaides who have already paid for their dresses have to pay for additional alterations.
I highly suggest shopping elsewhere.

1
★☆☆☆☆

They will be helpful and friendly with your sizes, and then apparenty throw their brains out the window. All four bridesmaids dresses were COMPLETELY OFF size! And I'm not saying that people gained or lost weight, I'm saying that they sent people who were sizes 6/8 size 16 dresses! Oh, and then guess what? THEY WON'T DO REFUNDS AND CHARGE FOR ALTERATIONS! They will be very rude on the phone and "point you towards their policy" and that's it. Now four bridesmaides who have already paid for their dresses have to pay for additional alterations.
I highly suggest shopping elsewhere.

Pros: ......

Cons: Where to start?

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BEST SERVICE GREAT CUSTOMER SERVICE . MY WEDDING WAS WONDERFUL THANKS TO DEBIS BRIDAL EVERYTHING WAS PREFECT THE DAY OF MY WEDDING.I DONT KNOW ANYTHING ABOUT THE GROOM THAT DIED I DID ASK I WAS TOLD THAT WEDDING WAS CANCELLED BEFORE THE ACCIDENT THAT WHOLE STORY WAS FOR ONE BRIDESMAID ANY WAY THANKS DEBIS

4
★★★★☆

BEST SERVICE GREAT CUSTOMER SERVICE . MY WEDDING WAS WONDERFUL THANKS TO DEBIS BRIDAL EVERYTHING WAS PREFECT THE DAY OF MY WEDDING.I DONT KNOW ANYTHING ABOUT THE GROOM THAT DIED I DID ASK I WAS TOLD THAT WEDDING WAS CANCELLED BEFORE THE ACCIDENT THAT WHOLE STORY WAS FOR ONE BRIDESMAID ANY WAY THANKS DEBIS

Pros: QUALITY

Cons: HOURS

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