Mesa Vista Inn Health Ctr

★★★★☆
  • 5756 N North Knoll

    San Antonio, TX 78240

    Map & Directions
  • 210-321-5200

Health & Medical

Health & Medical
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DON"T SEND YOUR LOVED ONES TO MESA VISTA. In the 2 weeks my aunt was there I received numerous phone calls from my aunt for help because the staff would not respond to her calls using the red button. I had to literally go to the nursing

3
★★★★★

DON"T SEND YOUR LOVED ONES TO MESA VISTA. In the 2 weeks my aunt was there I received numerous phone calls from my aunt for help because the staff would not respond to her calls using the red button. I had to literally go to the nursing

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I am looking for a Skilled Nursing Facility to recover from a colon and need to improve my strength problem. \r
There are 144 beds here and only a few reviews. Either Citysearch isn't doing a good job of getting people at this

3
★★★★★

I am looking for a Skilled Nursing Facility to recover from a colon and need to improve my strength problem. \r
There are 144 beds here and only a few reviews. Either Citysearch isn't doing a good job of getting people at this

.

I agree with txrosebud08. My mother also has Alzheimer's and they take excellent care of her. The facility is also in top notch shape. You don't have the medicinal smell that some nursing homes have. The staff is caring and supportive

3
★★★★★

I agree with txrosebud08. My mother also has Alzheimer's and they take excellent care of her. The facility is also in top notch shape. You don't have the medicinal smell that some nursing homes have. The staff is caring and supportive

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My Dad was there 4 days and we were beginning to think he just might get better...... But..... We Were Wrong.... This Morning he was found on the floor with his head where his feet should be... As far as we could tell, he had been there since 11:00 the night before. He was found at 8:00am... We Think,,, his nurse HAD to know he was there because he Mysteriously had his special neck pillow under his head. Now, Get This,,,, He can't move his arms to reach for Anything more than a few inches from his sides... What does that tell you???? Obviously we MOVED him as soon as we arrived... I called an ambulance and had them take him to the NIX downtown to be evaluated and then he was admitted.... I'm thrilled that nothing serious happened to him that night.... That place didn't know what hit them... We didn't tell any of them what we were doing!!!! We just did it... In less than an hour he was Out of There!!!! So Long Mesa Vista.... I hope I never set foot on your grounds again!!!!!

1
★☆☆☆☆

My Dad was there 4 days and we were beginning to think he just might get better...... But..... We Were Wrong.... This Morning he was found on the floor with his head where his feet should be... As far as we could tell, he had been there since 11:00 the night before. He was found at 8:00am... We Think,,, his nurse HAD to know he was there because he Mysteriously had his special neck pillow under his head. Now, Get This,,,, He can't move his arms to reach for Anything more than a few inches from his sides... What does that tell you???? Obviously we MOVED him as soon as we arrived... I called an ambulance and had them take him to the NIX downtown to be evaluated and then he was admitted.... I'm thrilled that nothing serious happened to him that night.... That place didn't know what hit them... We didn't tell any of them what we were doing!!!! We just did it... In less than an hour he was Out of There!!!! So Long Mesa Vista.... I hope I never set foot on your grounds again!!!!!

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Business Response:

Deborah, We are sorry to hear that your experience with Mesa Vista Inn Health Center did not meet your expectations. Our staff strives to provide our patients with the best possible clinical care and service while they are at our facility. We are dedicated to excellence in our care delivery and customer service, and we appreciate your feedback and comments. Out of respect for personal privacy, we cannot discuss patient or care specific information in this online forum. However, we would truly like to talk with you and discuss your family member’s experience with our facility so please feel free to contact me, Thelma Martinez at (210) 321-5200. We hope to hear from you soon. Regards, Thelma Martinez Administrator Mesa Vista Inn Health Center TRISUN Healthcare by Harden Healthcare
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Thank you Mesa Vista Inn, you brought my mom back to me, by caring for her needs and nursing her back to health, with restorative measures and genuine care and concern for her!\r
\r
My mom has dementia and will never recover.\r
\r
She was

3
★★★★★

Thank you Mesa Vista Inn, you brought my mom back to me, by caring for her needs and nursing her back to health, with restorative measures and genuine care and concern for her!\r
\r
My mom has dementia and will never recover.\r
\r
She was

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I had my mother is this facility from 1/2012-3/2012 for rehab after she broke her hip. They did a great job with her. Unfortunately, I moved her for four months to an assisted living facility that did not care for her like they did at Mesa Vista. I moved my mother back there in August of this year. I have been happy with the care and also how staff appropriately and quickly address concerns. I would recommend Mesa Vista to anyone that needs long term care for their loved one.

4
★★★★☆

I had my mother is this facility from 1/2012-3/2012 for rehab after she broke her hip. They did a great job with her. Unfortunately, I moved her for four months to an assisted living facility that did not care for her like they did at Mesa Vista. I moved my mother back there in August of this year. I have been happy with the care and also how staff appropriately and quickly address concerns. I would recommend Mesa Vista to anyone that needs long term care for their loved one.

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.

I had my mother is this facility from 1/2012-3/2012 for rehab after she broke her hip. They did a great job with her. Unfortunately, I moved her for four months to an assisted living facility that did not care for her like they did at Mesa

3
★★★★★

I had my mother is this facility from 1/2012-3/2012 for rehab after she broke her hip. They did a great job with her. Unfortunately, I moved her for four months to an assisted living facility that did not care for her like they did at Mesa

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Wonderful facility! Staff goes above and beyond to ensure the comfort and recovery of patients. My 95 year old mother was at times uncooperative, but the staff continued to work with her and managed to secure her cooperation which

3
★★★★★

Wonderful facility! Staff goes above and beyond to ensure the comfort and recovery of patients. My 95 year old mother was at times uncooperative, but the staff continued to work with her and managed to secure her cooperation which

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Thank You! so much Mesa Vista for the wonderful experience! .. after my mothers health spiraling down hill i was referred to Mesa Vista for skilled nursing and rehab...\r
All i can say is that all staff members in every department from

3
★★★★★

Thank You! so much Mesa Vista for the wonderful experience! .. after my mothers health spiraling down hill i was referred to Mesa Vista for skilled nursing and rehab...\r
All i can say is that all staff members in every department from

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A skilled Nursing Facility is one step above a "Nursing Home." Skilled Nursing offeres Physical Therapy, Nursing home residents are not offered that opportunity.. Now, When PT informs you that your not going to receive PT for that day

3
★★★★★

A skilled Nursing Facility is one step above a "Nursing Home." Skilled Nursing offeres Physical Therapy, Nursing home residents are not offered that opportunity.. Now, When PT informs you that your not going to receive PT for that day

.

We are so thankful to have found Mesa Vista to care for our Dad. We feel he was cared for as if he were a member of their family. Usually there are one or two outstanding staff members that really stand out, but....\r
there are so many

3
★★★★★

We are so thankful to have found Mesa Vista to care for our Dad. We feel he was cared for as if he were a member of their family. Usually there are one or two outstanding staff members that really stand out, but....\r
there are so many

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I was very impressed with the care my mother received. The nurses and aides were awesome! The therapists were the best! I highly recommend this place for anyone who needs skilled nursing and rehab!

3
★★★★★

I was very impressed with the care my mother received. The nurses and aides were awesome! The therapists were the best! I highly recommend this place for anyone who needs skilled nursing and rehab!

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The building is beautiful, but the staff is lazy and ignorant! Patients and their families are treated with disrespect, they refuse to answer a call...unless it is from their personal cell phone, and requests from families go completely and totally ignored. My grandfather's own doctor suggested that we remove him from the facility; that his needs were clearly not being met. They even caused him injury to his hands. The simple act of pushing him under the table and not hitting his hands on the underside of the dinner table went without regard. The tops of his hands were constantly black and blue from being shoved under the table. We asked them repeatedly not to "puree" his meals...which they did anyways, and not only the meat, but they would put the entire contents of his plate into a blender and puree it. AND my grandfather still had all his own teeth!!! He actually lost weight there because he wouldn't eat the "baby food" mess they'd try to serve him (and he was paying out of pocket for this!). My grandmother was actually taking food to him daily so he'd eat. He was put into diapers the day he was admitted...even though he was still using the restroom on his own. Later, they inserted a cathader that quickly became infected and literaly almost killed him. The emergency room said he wouldn't have made it another 4 hours. They used this machine to lift my grandfather up out of bed...he would call it the "Torture Machine" because it used his crippled hands (strapped to a crane type machine) to pull his entire body wieght out of bed. His doctor even wrote out an order that they were not to use it on him because it was literally tearing the skin off his hands and distroying the muscles in his arms...they never stopped using it!
The billing "department" had absolutely no clue on what she was doing. She would take days to return a phone call about a bill, then wouldn't know what we were talking about. They charged for EVERYTHING!!! We think that's why they put him in diapers and a cath. so fast...they got paid more for those services.
He didn't stay there for long. We moved him to an older place that actually cared for their patients and the families that love them. We learned how a true nursing home facility should treat their patients. He passed away recently, and I am so grateful it wasn't in that God forsaken place...who knows when they would have even noticed he was gone...
Do yourself, your family member, and your wallet a favor...DO NOT use this facility!!!

1
★☆☆☆☆

The building is beautiful, but the staff is lazy and ignorant! Patients and their families are treated with disrespect, they refuse to answer a call...unless it is from their personal cell phone, and requests from families go completely and totally ignored. My grandfather's own doctor suggested that we remove him from the facility; that his needs were clearly not being met. They even caused him injury to his hands. The simple act of pushing him under the table and not hitting his hands on the underside of the dinner table went without regard. The tops of his hands were constantly black and blue from being shoved under the table. We asked them repeatedly not to "puree" his meals...which they did anyways, and not only the meat, but they would put the entire contents of his plate into a blender and puree it. AND my grandfather still had all his own teeth!!! He actually lost weight there because he wouldn't eat the "baby food" mess they'd try to serve him (and he was paying out of pocket for this!). My grandmother was actually taking food to him daily so he'd eat. He was put into diapers the day he was admitted...even though he was still using the restroom on his own. Later, they inserted a cathader that quickly became infected and literaly almost killed him. The emergency room said he wouldn't have made it another 4 hours. They used this machine to lift my grandfather up out of bed...he would call it the "Torture Machine" because it used his crippled hands (strapped to a crane type machine) to pull his entire body wieght out of bed. His doctor even wrote out an order that they were not to use it on him because it was literally tearing the skin off his hands and distroying the muscles in his arms...they never stopped using it!
The billing "department" had absolutely no clue on what she was doing. She would take days to return a phone call about a bill, then wouldn't know what we were talking about. They charged for EVERYTHING!!! We think that's why they put him in diapers and a cath. so fast...they got paid more for those services.
He didn't stay there for long. We moved him to an older place that actually cared for their patients and the families that love them. We learned how a true nursing home facility should treat their patients. He passed away recently, and I am so grateful it wasn't in that God forsaken place...who knows when they would have even noticed he was gone...
Do yourself, your family member, and your wallet a favor...DO NOT use this facility!!!

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.

I wanted to say that since my Mother has been admitted into Mesa Vista, my family and I feel so pleased, so fortunate, and so blessed to have to found a place with such a pleasant and positive atmosphere. My entire family are very impressed and pleased with the care that my Mother has received at Mesa Vista. Everytime I have visited my Mother, the entire staff ( from the bottom up) has been extremely professional, pleasant, and understanding. I must add that Mesa Vista also looks great. The building and landscape is designed to allow the guests spend quality time in a pleasant atmosphere.

Kudos to the entire staff for being so pleasant and professional while accomodating to my Mother's medical, rehab, and everyday living needs. Each staff member I met, either in the office or in the hallways, has treated my Mother, my family and I with the most utmost care and understanding.

In my opinion, Mesa Vista Inn Health Center is the best!

Sincerely,

Tom, San Antonio

5
★★★★★

I wanted to say that since my Mother has been admitted into Mesa Vista, my family and I feel so pleased, so fortunate, and so blessed to have to found a place with such a pleasant and positive atmosphere. My entire family are very impressed and pleased with the care that my Mother has received at Mesa Vista. Everytime I have visited my Mother, the entire staff ( from the bottom up) has been extremely professional, pleasant, and understanding. I must add that Mesa Vista also looks great. The building and landscape is designed to allow the guests spend quality time in a pleasant atmosphere.

Kudos to the entire staff for being so pleasant and professional while accomodating to my Mother's medical, rehab, and everyday living needs. Each staff member I met, either in the office or in the hallways, has treated my Mother, my family and I with the most utmost care and understanding.

In my opinion, Mesa Vista Inn Health Center is the best!

Sincerely,

Tom, San Antonio

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.

My dad stay at mesa vista for almost 2 months and it was a good experience, he stayed in the 400 hall and the nurses where great to him, they treated him like he was there dad, and my dad loved it, and that is most important to me that my pops was confortable, and the nurses ,sherri,frank, 'D' ,Mr.T and Ms. Connie the soical worker was very helpful in all this. So yes i would go back there again, it,s real clean, doesn,t smell,real area for visiting,cafe are great too. So all together it is a great place and i would go there myself if i had to.....

5
★★★★★

My dad stay at mesa vista for almost 2 months and it was a good experience, he stayed in the 400 hall and the nurses where great to him, they treated him like he was there dad, and my dad loved it, and that is most important to me that my pops was confortable, and the nurses ,sherri,frank, 'D' ,Mr.T and Ms. Connie the soical worker was very helpful in all this. So yes i would go back there again, it,s real clean, doesn,t smell,real area for visiting,cafe are great too. So all together it is a great place and i would go there myself if i had to.....

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.

Deplorable staff. My mom was sent here to get built back up and a little more self sufficient after several bad falls resulting in her breaking her hips. She had also had pnemonia a few times. The first night she was there I arrived to find her moaning in pain and was advised by the staff that despite them calling their staff doctor 3 times her prescriptions had not been written. I went home and brought her medication from home so that she would not suffer. Since then her 10 pm meds have been over an hour late twice and one day they left out a dose of pain medication entirely. She has to start calling for meds at 9 if she wants them to get there by 10. They simply do not respond to the call lights, nevermind trying to find an actual person.

The newest blow has been her day pass to get her military id updated. They told her it had been written and when she was getting ready to leave they told her that the "social worker" who wrote it had no authority to do so. They then proceeded to tell her that her son in law was not allowed to take her to dr apts despite the fact that her roomate's son is allowed to take her whenever she needs to go. Plus she spent the previous weekend seeing people coming and going with their families but she is apparently no allowed to.

They also tell their patients that their behavior is "unacceptable" if they moan when in pain. They are told to be quiet. If you are in a wheelchair with an oxygen bottle you will be reprimanded if you do not immediately remove the line from the bottle when you roll through the door of your room and hook into house oxygen. The nurses will tell the patients that their behavior is unacceptable and that they are costing them (the nurse) money by using that oxygen, that it is too expensive. Funny thing but in the past my mother's insurance has been billed for her oxygen, not the nurse hooking it up.

If I could give a rating below 1 star I would. Horrible experience overall.

0
★☆☆☆☆

Deplorable staff. My mom was sent here to get built back up and a little more self sufficient after several bad falls resulting in her breaking her hips. She had also had pnemonia a few times. The first night she was there I arrived to find her moaning in pain and was advised by the staff that despite them calling their staff doctor 3 times her prescriptions had not been written. I went home and brought her medication from home so that she would not suffer. Since then her 10 pm meds have been over an hour late twice and one day they left out a dose of pain medication entirely. She has to start calling for meds at 9 if she wants them to get there by 10. They simply do not respond to the call lights, nevermind trying to find an actual person.

The newest blow has been her day pass to get her military id updated. They told her it had been written and when she was getting ready to leave they told her that the "social worker" who wrote it had no authority to do so. They then proceeded to tell her that her son in law was not allowed to take her to dr apts despite the fact that her roomate's son is allowed to take her whenever she needs to go. Plus she spent the previous weekend seeing people coming and going with their families but she is apparently no allowed to.

They also tell their patients that their behavior is "unacceptable" if they moan when in pain. They are told to be quiet. If you are in a wheelchair with an oxygen bottle you will be reprimanded if you do not immediately remove the line from the bottle when you roll through the door of your room and hook into house oxygen. The nurses will tell the patients that their behavior is unacceptable and that they are costing them (the nurse) money by using that oxygen, that it is too expensive. Funny thing but in the past my mother's insurance has been billed for her oxygen, not the nurse hooking it up.

If I could give a rating below 1 star I would. Horrible experience overall.

Pros: Beautiful Facility

Cons: The Staff, The Doctors

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My loved one recently stayed at Mesa Vista and I have to agree with the other comments below. The shifts are very short handed and they take an extremely long time to respond to the patients call buttons. On the day she was admitted (after 9:00 pm) the staff just kept going back and forth from one room to another. No one every came in and introduced themselves or acknowledge she was there. I kept going to the desk to see what was going on and all I got was they were very busy/short handed and would get to us soon. After about 12:30 pm I felt confortable to leave her there with them. I have to admit I was surprised, I knew then there was going to be a problem. In addition we had a problem with theft, we addressed the problem with the staff and we were told it was basically our problem. When we did the tour, I was impressed by the location and the facility, but like the other reviews ...... it??s not about how pretty the place is...... it's what's inside.

2
★★☆☆☆

My loved one recently stayed at Mesa Vista and I have to agree with the other comments below. The shifts are very short handed and they take an extremely long time to respond to the patients call buttons. On the day she was admitted (after 9:00 pm) the staff just kept going back and forth from one room to another. No one every came in and introduced themselves or acknowledge she was there. I kept going to the desk to see what was going on and all I got was they were very busy/short handed and would get to us soon. After about 12:30 pm I felt confortable to leave her there with them. I have to admit I was surprised, I knew then there was going to be a problem. In addition we had a problem with theft, we addressed the problem with the staff and we were told it was basically our problem. When we did the tour, I was impressed by the location and the facility, but like the other reviews ...... it??s not about how pretty the place is...... it's what's inside.

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.

Its unfortunate to hear the stories below...but I must have had the great staff...I admitted my mother for rehab and they worked very hard with her...she was extremely happy with staff, meals, activities and the beautiful facility! Like I said its unfortunate for the stories below but I was very pleased with this facility!

5
★★★★★

Its unfortunate to hear the stories below...but I must have had the great staff...I admitted my mother for rehab and they worked very hard with her...she was extremely happy with staff, meals, activities and the beautiful facility! Like I said its unfortunate for the stories below but I was very pleased with this facility!

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.

I would not send myself to Mesa Vista Inn. The night employees there do not care about the resisdents/patients there. It take about 1hr to 2hrs, to get a response for medication or help after you hit the call bottom. The night employee are extremely rude and disrepectful to the residents/patient there. I have witnessed this myself. I felt discussted by this place. And would not recommed Mesa Vista Inn Health center . This place is not worth having one of my loved one go though this type of discontent. Do not go to Mesa Vista Inn at 5756 N. Knoll drive. In San Antonio. Tx 78240. PS. If you have loved one here take them out.!

0
★☆☆☆☆

I would not send myself to Mesa Vista Inn. The night employees there do not care about the resisdents/patients there. It take about 1hr to 2hrs, to get a response for medication or help after you hit the call bottom. The night employee are extremely rude and disrepectful to the residents/patient there. I have witnessed this myself. I felt discussted by this place. And would not recommed Mesa Vista Inn Health center . This place is not worth having one of my loved one go though this type of discontent. Do not go to Mesa Vista Inn at 5756 N. Knoll drive. In San Antonio. Tx 78240. PS. If you have loved one here take them out.!

Pros: Beautiful building

Cons: Worst place in San Antonio for resisdents/patients

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This place is lucky to get a two star rating from myself and family......When I read Thomas review, I felt like it was mine. Half of the staff is truly great, but the other part needs a good course in bedside manners. They talk how they are under staff, but the real problem stems from the top, they are under managed. We saw staff screaming and using 4 letter words, sleeping in chairs, and often on their cells phone. After three months of no progress, we moved my dad to Patriot Heights, where I truly can say, THEY CARE. My dad has been there one month and has made a 100% change and will be going home in 3 days . If you have a choice, please do not choose Mesa Vista Inn Health Center. It is so true what they say, "It's not what is on the outside that matters, it is what is in the inside that counts" What I mean is the place is beautiful, and that is all the credit I will give them..

2
★★☆☆☆

This place is lucky to get a two star rating from myself and family......When I read Thomas review, I felt like it was mine. Half of the staff is truly great, but the other part needs a good course in bedside manners. They talk how they are under staff, but the real problem stems from the top, they are under managed. We saw staff screaming and using 4 letter words, sleeping in chairs, and often on their cells phone. After three months of no progress, we moved my dad to Patriot Heights, where I truly can say, THEY CARE. My dad has been there one month and has made a 100% change and will be going home in 3 days . If you have a choice, please do not choose Mesa Vista Inn Health Center. It is so true what they say, "It's not what is on the outside that matters, it is what is in the inside that counts" What I mean is the place is beautiful, and that is all the credit I will give them..

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.

My wife was there for 3 months very recently and half of the employees there especially at night and weekends are not friendly or nice to the residents there at all. It takes them 30 mins most of the time and as long as 2 hours to respond to a residents call button for help. I have witnessed it myself. Even during the weekdays it takes at least 15 to 30 minutes to respond to their call buttons. When I took a tour of the facility before my wife was admitted I was promised they had a great physical therapy/rehab clinic and found out otherwise. They just want to rip you off of your medical insurance or medicaid there. The other half of the employees are great, but they cannot do it all by themselves. Go to HealthSouth RIOSA instead.

2
★★☆☆☆

My wife was there for 3 months very recently and half of the employees there especially at night and weekends are not friendly or nice to the residents there at all. It takes them 30 mins most of the time and as long as 2 hours to respond to a residents call button for help. I have witnessed it myself. Even during the weekdays it takes at least 15 to 30 minutes to respond to their call buttons. When I took a tour of the facility before my wife was admitted I was promised they had a great physical therapy/rehab clinic and found out otherwise. They just want to rip you off of your medical insurance or medicaid there. The other half of the employees are great, but they cannot do it all by themselves. Go to HealthSouth RIOSA instead.

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.

I would never take any family member of mine to this place again. Half of the staff does not care about the residents/patients there and it takes at least 30 minutes to get a response from them in the evenings and weekends. Sometimes it takes 1 to 2 hours to get someone to respond to the call button. The rehab unit is not that great either especially on weekends. They let their employees watch TV with the patients and one employee even kept her children there in the afternoons in one of the empty rooms and she would stay there with them for hours. I recommend HealthSouth RIOSA they respond to the call button within 5 minutes everytime there.

0
★☆☆☆☆

I would never take any family member of mine to this place again. Half of the staff does not care about the residents/patients there and it takes at least 30 minutes to get a response from them in the evenings and weekends. Sometimes it takes 1 to 2 hours to get someone to respond to the call button. The rehab unit is not that great either especially on weekends. They let their employees watch TV with the patients and one employee even kept her children there in the afternoons in one of the empty rooms and she would stay there with them for hours. I recommend HealthSouth RIOSA they respond to the call button within 5 minutes everytime there.

Pros: Half of the employees were great!

Cons: Half of the employees were terrible.

More about Mesa Vista Inn Health Ctr

Mesa Vista Inn Health Center provides skilled nursing care and individualized medical rehabilitation in beautiful and peaceful surroundings. Our design features create a feeling of warmth and family. Mesa Vista Inn Health Center serves patients as part of Harden Healthcare's family of companies within TRISUN Healthcare's skilled nursing, rehab, and assisted living division.

 

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