Texas Gas Service Co

★☆☆☆☆
  • 1301 South MOPAC Expwy -

    Austin, TX 78701

    Map & Directions
  • 512-477-5852

About Texas Gas Service Co

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Home Construction & Remodeling

Home Construction & Remodeling
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.

Texas Gas cut off our gas to make repairs with no notice (and right before a cold front). Like most people, I work, so I came home at 8pm to a note that my gas was off and I would need to call to have it turned back on. So after a cold

0
★☆☆☆☆

Texas Gas cut off our gas to make repairs with no notice (and right before a cold front). Like most people, I work, so I came home at 8pm to a note that my gas was off and I would need to call to have it turned back on. So after a cold

.

The City of Austin ought to get wise to this bunch of incompetents. My service line developed a leak and the service was shut off promptly (mid November). The service tech did not have a clue about how things should proceed. After I

0
★☆☆☆☆

The City of Austin ought to get wise to this bunch of incompetents. My service line developed a leak and the service was shut off promptly (mid November). The service tech did not have a clue about how things should proceed. After I

.

i missed one payment and it was a total of $50. My total bill on my next billing cycle was 67.80,that includes the $50 from before. They came to my house to cut off my gas. When I explained to them that I never received a disconnection notice..and if I had I would have paid or at least set up an extension. The guy who came to my house was super rude and just said i need $50 from you. I told him i was gonna go ahead and call the office. By the time I called the office my gas was already cutoff. I told them the situation and all they told me was i had to pay a total of $190 to get my gas connected again. WHAT?? $190 to connect when my bill was only $67? I asked why so much it was the bill + connection fee+a deposit of about $130. I asked how can my bill be less than the deposit its not fair. They dont care that I have two kids...age 2 and 3. They dont care that I told them I wanted to pay the next day when I got my check. they said i still had to pay the total plus deposit. I said i dont have that money I cant pay it and expect to support my kids. Then they preety much said to go on welfare go to programs that can help me...I explained I dont need to go on welfare...i just need one day to pay my bill...but i refuse to pay a deposit..they would not budge. I got angry after they hung up on me I called about 4 total times talked to 3 supervisors and all refused to help...until i told them i was calling all the media and calling the BBB and telling anyone who would listen what they did to me and how they left my kids without gas. Then their solution was to have me pay my bill and pay a deposit in two parts on my following bills. I didnt want to but i had no choice i had to pay for my kids. This company is heartless and i told them that and they know it. They dont care about you they care about your money. They dont offer help to lower class families..and were all screwed cause we dont have choice. I just saw on the BBB website that 12 complaints had been filed against this company 5 were resolved with the customer saying they were satisfied...but the other seven complaints were unsatisfied according to the customers who complained...yet Texas gas still receives an A+ rating from them, even though more than half the complaints were never satisfied...we must protest this company and others like it in El Paso, El Pas electric, for example.

0
★☆☆☆☆

i missed one payment and it was a total of $50. My total bill on my next billing cycle was 67.80,that includes the $50 from before. They came to my house to cut off my gas. When I explained to them that I never received a disconnection notice..and if I had I would have paid or at least set up an extension. The guy who came to my house was super rude and just said i need $50 from you. I told him i was gonna go ahead and call the office. By the time I called the office my gas was already cutoff. I told them the situation and all they told me was i had to pay a total of $190 to get my gas connected again. WHAT?? $190 to connect when my bill was only $67? I asked why so much it was the bill + connection fee+a deposit of about $130. I asked how can my bill be less than the deposit its not fair. They dont care that I have two kids...age 2 and 3. They dont care that I told them I wanted to pay the next day when I got my check. they said i still had to pay the total plus deposit. I said i dont have that money I cant pay it and expect to support my kids. Then they preety much said to go on welfare go to programs that can help me...I explained I dont need to go on welfare...i just need one day to pay my bill...but i refuse to pay a deposit..they would not budge. I got angry after they hung up on me I called about 4 total times talked to 3 supervisors and all refused to help...until i told them i was calling all the media and calling the BBB and telling anyone who would listen what they did to me and how they left my kids without gas. Then their solution was to have me pay my bill and pay a deposit in two parts on my following bills. I didnt want to but i had no choice i had to pay for my kids. This company is heartless and i told them that and they know it. They dont care about you they care about your money. They dont offer help to lower class families..and were all screwed cause we dont have choice. I just saw on the BBB website that 12 complaints had been filed against this company 5 were resolved with the customer saying they were satisfied...but the other seven complaints were unsatisfied according to the customers who complained...yet Texas gas still receives an A+ rating from them, even though more than half the complaints were never satisfied...we must protest this company and others like it in El Paso, El Pas electric, for example.

.

Texas Gas Service is treating their customers exactly the way all companies who have a monopoly over an area treat their customers. Until some competition is brought in they will continue their abuses. All anyone can do for now is to make formal complaints so that at least there is a public, organized record of their unfair and greedy business practices. Complaining on this site will do absolutely nothing. Most of the people being hurt by this business are poor and uneducated and do nothing when abused by this company. That is why there are very few complaints on here.

My experience has been exactly what the other reviews state.

1.Difficult to start initial service with in regards to pilot lighting.
2.)Cutting off service after being less than one week late on a bill that had only one month's gas usage on it and then asking for additional reconnection fees and deposits. I would love to know how much extra money they make from this every year.
3.) Disconnecting services and not offering a reconnect time within a reasonable amount of time. In my case I had to wait almost a week. I don't think they are evil and trying to punish people. I do however believe they have a very incompetent management team who really doesn't care about people.

How to Make a Formal Complaint with Texas Gas Service

1.) BETTER BUSINESS BUREAU OF TEXAS is probably the easiest and will do the most good over time.

Google it to get to website.

Right Column / File a Complaint link

The BBB will have the complaint on file, which is made public, and TGS will have to answer and explain their side to keep their A+ rating. That is because to have an A+ rating all they need to do is respond to each complaint, they don't actually have to make you happy. However, if more people did this, over time, I think it would speak volumes about this company's poor customer service practices. Eventually when enough people are unhappy and complaining the politicians will break up their monopoly in Texas. Ever notice how the phone companies and cable companies are a lot nicer these days? I am sure eventually some politician will take it and run with it...thank goodness we live in a Democracy!

THE RAILROAD COMMISSION OF TEXAS is the state agency that regulates the oil and gas industry. You can also make a formal complaint with them in regards to bills that seem too high and their poor customer service practices. In 2005 Texas Gas Services was investigated for their greedy practices. You can Google the story:

Is Texas Gas Burning Austinites' Money?
Austin Chronicle article April 15, 2005

www.rrc.state.tx.us

Left hand column, Complaint Filing link

This route is probably less effective because TGS probably is already "in bed" with this agency considering their monopoloy status. By law though, they do have to listen to you as long as you have a legitimate complaint and go through the formalities. So, it wouldn't hurt and would definitely throw a little "karma" their way.

Of course making a complaint with your local Representatives carries some weight too. It will be the politicians that will eventually make the necessary changes. We have elections every two years!

Business Contact and Profile for Texas Gas Service Company
Name: Texas Gas Service Company
Phone: (512) 477-5981
Fax: (512) 465-1186
Address: 5613 Ave F
Austin, TX 78751
Original Business Start Date: November 2002
Principal: Mr. Larry Graham
Customer Contact: Teri Green - (512) 477-5981
Entity: Corporation
Incorporated: May 1998, OK
Type of Business: Natural Gas Companies
BBB Accreditation: Texas Gas Service Company is a BBB Accredited business.
Additional DBA Names: ONEOK, Inc.

0
★☆☆☆☆

Texas Gas Service is treating their customers exactly the way all companies who have a monopoly over an area treat their customers. Until some competition is brought in they will continue their abuses. All anyone can do for now is to make formal complaints so that at least there is a public, organized record of their unfair and greedy business practices. Complaining on this site will do absolutely nothing. Most of the people being hurt by this business are poor and uneducated and do nothing when abused by this company. That is why there are very few complaints on here.

My experience has been exactly what the other reviews state.

1.Difficult to start initial service with in regards to pilot lighting.
2.)Cutting off service after being less than one week late on a bill that had only one month's gas usage on it and then asking for additional reconnection fees and deposits. I would love to know how much extra money they make from this every year.
3.) Disconnecting services and not offering a reconnect time within a reasonable amount of time. In my case I had to wait almost a week. I don't think they are evil and trying to punish people. I do however believe they have a very incompetent management team who really doesn't care about people.

How to Make a Formal Complaint with Texas Gas Service

1.) BETTER BUSINESS BUREAU OF TEXAS is probably the easiest and will do the most good over time.

Google it to get to website.

Right Column / File a Complaint link

The BBB will have the complaint on file, which is made public, and TGS will have to answer and explain their side to keep their A+ rating. That is because to have an A+ rating all they need to do is respond to each complaint, they don't actually have to make you happy. However, if more people did this, over time, I think it would speak volumes about this company's poor customer service practices. Eventually when enough people are unhappy and complaining the politicians will break up their monopoly in Texas. Ever notice how the phone companies and cable companies are a lot nicer these days? I am sure eventually some politician will take it and run with it...thank goodness we live in a Democracy!

THE RAILROAD COMMISSION OF TEXAS is the state agency that regulates the oil and gas industry. You can also make a formal complaint with them in regards to bills that seem too high and their poor customer service practices. In 2005 Texas Gas Services was investigated for their greedy practices. You can Google the story:

Is Texas Gas Burning Austinites' Money?
Austin Chronicle article April 15, 2005

www.rrc.state.tx.us

Left hand column, Complaint Filing link

This route is probably less effective because TGS probably is already "in bed" with this agency considering their monopoloy status. By law though, they do have to listen to you as long as you have a legitimate complaint and go through the formalities. So, it wouldn't hurt and would definitely throw a little "karma" their way.

Of course making a complaint with your local Representatives carries some weight too. It will be the politicians that will eventually make the necessary changes. We have elections every two years!

Business Contact and Profile for Texas Gas Service Company
Name: Texas Gas Service Company
Phone: (512) 477-5981
Fax: (512) 465-1186
Address: 5613 Ave F
Austin, TX 78751
Original Business Start Date: November 2002
Principal: Mr. Larry Graham
Customer Contact: Teri Green - (512) 477-5981
Entity: Corporation
Incorporated: May 1998, OK
Type of Business: Natural Gas Companies
BBB Accreditation: Texas Gas Service Company is a BBB Accredited business.
Additional DBA Names: ONEOK, Inc.

Pros: I don't have to chop down a tree to stay warm and cook

Cons: Typical monopoly...they are greedy and uncaring

.

I live in El Paso, so unfortunately they're our only option for gas.

If you're forced to go through this company then here is the 411:

Their customer service is average. You're dealing with people who have no choice but to follow protocol, so the sway of their tone and demeanor will usually be based on what kind of bill payer you are. They will ask you a lot of unnecessary questions you DO NOT need to answer, especially if you are turning gas on for a friend or relative. I mean let's be realistic here, if you have a fam member in a bind sometimes you want to help. Most companies don't care so long as someone pays the bill, but Texas gas wants their money from every person who owes it. There's nothing wrong with that until they deny one service because "Roger" from ten years ago never paid the bill at said address.

So, with that in mind, their second issue would be their ability (or inability) to help the lower income. I used to use Texas Gas consistently a couple years back without any payment problems. At a point I did need a bill extension and called in to request one. Ok, it's basically you've been kicked to the bottom of their list. They offer little help and make deadlines very clear. I can only imagine how this effects low income households. This company is very capitalist driven and has no shame. Most people are conditioned to not care about low income households and what is available to them, but I must say this company must really make things extra difficult for a lot of struggling families. In addition, because they are the only gas company available in El Paso, TX, they do not offer very many helpful outside resources.

Third: over all general feeling about this company is poor.
When I moved back here ad got settled, I asked around about utility companies for my own information. I got fast responses with reviews attached. the general consensus on this company is that it's slightly lacking in high regard. People here, and in many cities across the US don't have many options and are forced to deal with the same companies, their customer service, and their policies over and over again. There is no escape from their surcharges in the winter, or their quick 2 day disconnection warning on any customer (including those who pay well).

I can't comment on this companies response churn during gas leaks or emergencies; i can only hope they are using everyones over charged bills to promote prompt service.

In short, as far as service goes this company will work for you if you just want to pay your bill an d never complain about it.

1
★★☆☆☆

I live in El Paso, so unfortunately they're our only option for gas.

If you're forced to go through this company then here is the 411:

Their customer service is average. You're dealing with people who have no choice but to follow protocol, so the sway of their tone and demeanor will usually be based on what kind of bill payer you are. They will ask you a lot of unnecessary questions you DO NOT need to answer, especially if you are turning gas on for a friend or relative. I mean let's be realistic here, if you have a fam member in a bind sometimes you want to help. Most companies don't care so long as someone pays the bill, but Texas gas wants their money from every person who owes it. There's nothing wrong with that until they deny one service because "Roger" from ten years ago never paid the bill at said address.

So, with that in mind, their second issue would be their ability (or inability) to help the lower income. I used to use Texas Gas consistently a couple years back without any payment problems. At a point I did need a bill extension and called in to request one. Ok, it's basically you've been kicked to the bottom of their list. They offer little help and make deadlines very clear. I can only imagine how this effects low income households. This company is very capitalist driven and has no shame. Most people are conditioned to not care about low income households and what is available to them, but I must say this company must really make things extra difficult for a lot of struggling families. In addition, because they are the only gas company available in El Paso, TX, they do not offer very many helpful outside resources.

Third: over all general feeling about this company is poor.
When I moved back here ad got settled, I asked around about utility companies for my own information. I got fast responses with reviews attached. the general consensus on this company is that it's slightly lacking in high regard. People here, and in many cities across the US don't have many options and are forced to deal with the same companies, their customer service, and their policies over and over again. There is no escape from their surcharges in the winter, or their quick 2 day disconnection warning on any customer (including those who pay well).

I can't comment on this companies response churn during gas leaks or emergencies; i can only hope they are using everyones over charged bills to promote prompt service.

In short, as far as service goes this company will work for you if you just want to pay your bill an d never complain about it.

Pros: They call you back so you don't have to wait on the phone

Cons: Offers gas in a world where it should be free & renewable

.

I've been a customer of Texas Gas Service since before they adopted the name. I've never experienced a break in service and have never been charged a late payment even though I've been a day or two late at times, so I'm relatively pleased with their service.

When I call for information, I can't get anyone to answer,
so don't call

2
★★★★☆

I've been a customer of Texas Gas Service since before they adopted the name. I've never experienced a break in service and have never been charged a late payment even though I've been a day or two late at times, so I'm relatively pleased with their service.

When I call for information, I can't get anyone to answer,
so don't call

Pros: Best gas in the service area :-)

Cons: Don't call for information

.

I started working for a company in january, of course the only gas service that is available in this part of austin is Texas Gas Service. Well my company moved in on January 12 and shortly after recieved a bill in the mail from them stating for the days of 01/02/2009-01/07/2009. The amount of the bill was 1364.23 for only 5 days. Ok this is a mistake, so we called them and asked them what the deal was. They said they would have someone come take a look and two days later (after 5pm) the person shows up, reads the meter and leaves. Never heard a word back from them. Ok so now february comes and we recieve another bill for 29 days in the amount of 59 dollars. What the f is that?? So I contacted them once more and was hung up on 3 TIMES!!! Finally got ahold of someone and told them i needed to speak with a supervisor now..well we will have someone review your account and call you back..its been two weeks and i have yet to recieve a phone call. So today i call back again and get the same damn run around, well there in a meeting, and voice mails. To anyone else who is having problems like me with Texas gas scamming you out of money and not being able to come up with a liable excuse to the amount of the bills generated, should say something. We cant let them do this to us, sorry thats not ok. They dont try and work with you and anytime they tell you oh well have someone look over your file and call you back they are lying all there doing is sitting on there lazy asses not doing jack. The customer service people are flat out rude..hey if you dont want to work there quit!! And even the main office in el paso is horrible..great way to run a company jack a**. Thats ok go ahead turn off our gas we can buy electric heaters if it gets cold...at least our electricty company doesnt screw us over!!!

0
★☆☆☆☆

I started working for a company in january, of course the only gas service that is available in this part of austin is Texas Gas Service. Well my company moved in on January 12 and shortly after recieved a bill in the mail from them stating for the days of 01/02/2009-01/07/2009. The amount of the bill was 1364.23 for only 5 days. Ok this is a mistake, so we called them and asked them what the deal was. They said they would have someone come take a look and two days later (after 5pm) the person shows up, reads the meter and leaves. Never heard a word back from them. Ok so now february comes and we recieve another bill for 29 days in the amount of 59 dollars. What the f is that?? So I contacted them once more and was hung up on 3 TIMES!!! Finally got ahold of someone and told them i needed to speak with a supervisor now..well we will have someone review your account and call you back..its been two weeks and i have yet to recieve a phone call. So today i call back again and get the same damn run around, well there in a meeting, and voice mails. To anyone else who is having problems like me with Texas gas scamming you out of money and not being able to come up with a liable excuse to the amount of the bills generated, should say something. We cant let them do this to us, sorry thats not ok. They dont try and work with you and anytime they tell you oh well have someone look over your file and call you back they are lying all there doing is sitting on there lazy asses not doing jack. The customer service people are flat out rude..hey if you dont want to work there quit!! And even the main office in el paso is horrible..great way to run a company jack a**. Thats ok go ahead turn off our gas we can buy electric heaters if it gets cold...at least our electricty company doesnt screw us over!!!

Pros: Nothing

Cons: Everything under the sun!!!

.

After reading the terrible reviews, I was expecting the worst when I called to transfer service. And, after being placed on hold and told it could be up to 17 minutes wait, I was really dreading the call. However, after only 4 minutes a representative took my call, scheduled the transfer on exactly the day requested and charged a very minimal fee ($10) for doing so. Much better experience than expected.

1
★★★☆☆

After reading the terrible reviews, I was expecting the worst when I called to transfer service. And, after being placed on hold and told it could be up to 17 minutes wait, I was really dreading the call. However, after only 4 minutes a representative took my call, scheduled the transfer on exactly the day requested and charged a very minimal fee ($10) for doing so. Much better experience than expected.

.

After 8 years of perfect payment with Texas Gas, I missed a payment due to an error in my on-line banking. I didn't know the bill had not been paid until I got a DISCONNECT notice. I had two days to pay the past due or they would disconnect my service. EIGHT YEARS without a single late payment and they are turning off my service with only two days notice. When I called, they said ... oh well, hope you get your payment in on time. Of course, they would take my credit card over the phone for a fee - and given it was going to be a high of 35 I was forced to do it. Customer service stinks at this company, if you have a choice in gas service - chose elsewhere!!!!!

0
★☆☆☆☆

After 8 years of perfect payment with Texas Gas, I missed a payment due to an error in my on-line banking. I didn't know the bill had not been paid until I got a DISCONNECT notice. I had two days to pay the past due or they would disconnect my service. EIGHT YEARS without a single late payment and they are turning off my service with only two days notice. When I called, they said ... oh well, hope you get your payment in on time. Of course, they would take my credit card over the phone for a fee - and given it was going to be a high of 35 I was forced to do it. Customer service stinks at this company, if you have a choice in gas service - chose elsewhere!!!!!

Pros: only service can use

Cons: customer service, value of customers

.

Texas Gas Service (TGS) is the worst utility company ever. I just moved into my residence and called to set up service prior to my move in date. The only date they had available was 5 days after my anticipated move in date and I was informed that I would have to pay my deposit prior to setting up services. I asked if I paid more, would I be able to receive same- day service for the move in date due to the cold weather (which is something Austin Electric does- for an additional fee, you can have same day service). TGS ignored this request and rudely repeated the scheduled date. I made the payment, scheduled the services, and I thought that was it. The services rep never explained my options (i.e. stay home, stay on call, or leave a key). I called back this morning (the date the services were supposed to be turned on) and requested an arrival time. The services rep explained that I didn't request services previously and that I still need to pay the deposit. I told her that I had made the payment and scheduled the service, but that the previous person didn't give the options for when the gas tech would arrive. We had to set up a new service date and she told me she would review my case with a supervisor, and put me on hold. After about 5 minutes, I hung up and immediately received a phone call and voicemail from TGS explaining that they reviewed my case and felt that I was in the wrong for not catching that the previous customer services rep hadn't given me my service options and although I paid and called back and confirmed payment and the service schedule date, the previous rep hadn't logged any of the information, only my phone call- but the supervisor felt I didn't have a legitimate argument and despite this, they decided to keep my new scheduled service date and not cancel it. Like they have an option? It's like they put the blame on me, and then out of the "goodness" of their hearts, decided that I should have services. This is ridiculous.

0
★☆☆☆☆

Texas Gas Service (TGS) is the worst utility company ever. I just moved into my residence and called to set up service prior to my move in date. The only date they had available was 5 days after my anticipated move in date and I was informed that I would have to pay my deposit prior to setting up services. I asked if I paid more, would I be able to receive same- day service for the move in date due to the cold weather (which is something Austin Electric does- for an additional fee, you can have same day service). TGS ignored this request and rudely repeated the scheduled date. I made the payment, scheduled the services, and I thought that was it. The services rep never explained my options (i.e. stay home, stay on call, or leave a key). I called back this morning (the date the services were supposed to be turned on) and requested an arrival time. The services rep explained that I didn't request services previously and that I still need to pay the deposit. I told her that I had made the payment and scheduled the service, but that the previous person didn't give the options for when the gas tech would arrive. We had to set up a new service date and she told me she would review my case with a supervisor, and put me on hold. After about 5 minutes, I hung up and immediately received a phone call and voicemail from TGS explaining that they reviewed my case and felt that I was in the wrong for not catching that the previous customer services rep hadn't given me my service options and although I paid and called back and confirmed payment and the service schedule date, the previous rep hadn't logged any of the information, only my phone call- but the supervisor felt I didn't have a legitimate argument and despite this, they decided to keep my new scheduled service date and not cancel it. Like they have an option? It's like they put the blame on me, and then out of the "goodness" of their hearts, decided that I should have services. This is ridiculous.

Pros: There aren't any

Cons: Everything pertaining to this company

.

What can I say that hasn't already been said? They want me to take a day off work to let them in to perform the rocket science that is "lighting the pilot". The other option is to leave a door unlocked or a key under the freakin mat. These guys are crooks and should credit my account with the equivalent pay of my lost day. Our time with this company has just begun and I already hate them. There's no use hiding our short hairs from this monopoly 'cause they already have us hanging by them.

0
★☆☆☆☆

What can I say that hasn't already been said? They want me to take a day off work to let them in to perform the rocket science that is "lighting the pilot". The other option is to leave a door unlocked or a key under the freakin mat. These guys are crooks and should credit my account with the equivalent pay of my lost day. Our time with this company has just begun and I already hate them. There's no use hiding our short hairs from this monopoly 'cause they already have us hanging by them.

Pros: I can't think of any

Cons: I think they might actually be cons

.

I had an investment property in Soco and needed to get gas connected to do an inspection. This company made it so difficult that had I not been selling the house, I would have just told them to forget it. They give you a 40 minute window. (I live in Lakeway, the house is off S. Congress). They will make ONE phone call. If you do not answer, you are off their rotation and have to make a new appointment. We got it connected, but I had to jump out of bed, speed across town, and then be cursed at, YES CURSED AT by the service guy. This company should be illegal.

0
★☆☆☆☆

I had an investment property in Soco and needed to get gas connected to do an inspection. This company made it so difficult that had I not been selling the house, I would have just told them to forget it. They give you a 40 minute window. (I live in Lakeway, the house is off S. Congress). They will make ONE phone call. If you do not answer, you are off their rotation and have to make a new appointment. We got it connected, but I had to jump out of bed, speed across town, and then be cursed at, YES CURSED AT by the service guy. This company should be illegal.

Pros: No pros. They are a monopoly and act like one

Cons: Read my review

.

The Is by far the worst experience i have ever had in my life and I was in the military for 8yrs in Iraq. I made a payment to this company and they gladly accepted my monthly bill like usual. Today i come home and find that my gas has been disconnected. I log into my online banking and verify that the transaction was made for my monthly payment. With this information I called TX gas and told them that there was a mistake, but they told me that they had no record of my payment. I called my bank and my bank told me that TX gas did recieve the money. I called tx gas back and told them what my bank said, went through hours of discussion ie "can you guys just check and see if you had a payment from this account, or heres the number for the card i used". Nothing worked. Finally i called my bank back and they faxed the transaction to TX gas, once TX gas realized that they were wrong, they gave me some bullshYt, " well sir your actual amount due with the late fees was 76.54 and you only made a payment of 73 dollars so your account was going to be disconnected anyway. Then I asked, What about the $200 i just paid today to get my service restored 2 days from now. The lady then replied were gonna credit the remainder to your account. I thought that was unfair also but I was like okay whatever, so how much is being accredited to my account, thats when the lady said $25. After hours of arguing with her and the manager(he wouldn't come to the phone he just argued indirectly), i gave up. So lets see if this adds up:
$73 paid but TX gas didn't realize they had it
$200 paid again to tx gas to cover the 73 i had already paid plus the late fees, and bring my account to $0.
So now my account is at $0, now they discover that they did receive the $73, but my account is only credited $25. I hate Texas Gas Service, WHY DOES THE CAPITOL OF TEXAS ONLY HAVE ONE CHOICE FOR A GAS COMPANY, THAT IS A MONOPOLY THAT ALLOWS THEM TO TREAT THE CUSTOMER LIKE SHYT AND GET AWAY WITH IT!!

0
★☆☆☆☆

The Is by far the worst experience i have ever had in my life and I was in the military for 8yrs in Iraq. I made a payment to this company and they gladly accepted my monthly bill like usual. Today i come home and find that my gas has been disconnected. I log into my online banking and verify that the transaction was made for my monthly payment. With this information I called TX gas and told them that there was a mistake, but they told me that they had no record of my payment. I called my bank and my bank told me that TX gas did recieve the money. I called tx gas back and told them what my bank said, went through hours of discussion ie "can you guys just check and see if you had a payment from this account, or heres the number for the card i used". Nothing worked. Finally i called my bank back and they faxed the transaction to TX gas, once TX gas realized that they were wrong, they gave me some bullshYt, " well sir your actual amount due with the late fees was 76.54 and you only made a payment of 73 dollars so your account was going to be disconnected anyway. Then I asked, What about the $200 i just paid today to get my service restored 2 days from now. The lady then replied were gonna credit the remainder to your account. I thought that was unfair also but I was like okay whatever, so how much is being accredited to my account, thats when the lady said $25. After hours of arguing with her and the manager(he wouldn't come to the phone he just argued indirectly), i gave up. So lets see if this adds up:
$73 paid but TX gas didn't realize they had it
$200 paid again to tx gas to cover the 73 i had already paid plus the late fees, and bring my account to $0.
So now my account is at $0, now they discover that they did receive the $73, but my account is only credited $25. I hate Texas Gas Service, WHY DOES THE CAPITOL OF TEXAS ONLY HAVE ONE CHOICE FOR A GAS COMPANY, THAT IS A MONOPOLY THAT ALLOWS THEM TO TREAT THE CUSTOMER LIKE SHYT AND GET AWAY WITH IT!!

Pros: Shows you what happens when a company doesn't have any competition.

Cons: Texas Gas Service, and Gas bill is higher than electric bill, how is that possible, i have an Electric stove, i only have a hot water heater.

.

This company's customer service is the worst I've ever experienced. The prior two posts say it all. Avoid using gas if you can. This company needs some competition -- I'd switch in a New York minute if I only could!!

0
★☆☆☆☆

This company's customer service is the worst I've ever experienced. The prior two posts say it all. Avoid using gas if you can. This company needs some competition -- I'd switch in a New York minute if I only could!!

Pros: There aren't any

Cons: Everything associated with this company

.

1. They charge $7 per month for a charge entitled "Customer Charge." Essentially, they charge YOU for being one of their customers. From my experience, they should pay me for putting up with them. I would be so thankful if they had some competition. I would switch in a heartbeat.

2. The hold time is ridiculous.

3. They light your pilot light as a "courtesy." Nice. I wish I knew how to light a match, too.

4. My gas bill is always higher than my electric bill due to extra charges (see above). The actual cost of the gas is not terrible.

5. They don't work on Saturdays. You have to take an entire day off work to wait for them to connect your gas because they will not make appointments. They will not call you with a time window, either. If you are not at home when they arrive, they leave and you get a missed appointment charge on your bill. There is an option to have one call within a 30 min window, but if you don't have a signal or miss the call, you miss the appointment, oh, and that missed appointment charge will be on your next bill. The thing is that you have to take the all day appointment or the phone call appointment. They will not do both. What a racket.

I know that I don't have a choice in service, so it is nice to have a forum to rant. If you have a choice to avoid gas service in Austin, do it. You won't regret it. If you can't avoid it, prepare to bend over.

0
★☆☆☆☆

1. They charge $7 per month for a charge entitled "Customer Charge." Essentially, they charge YOU for being one of their customers. From my experience, they should pay me for putting up with them. I would be so thankful if they had some competition. I would switch in a heartbeat.

2. The hold time is ridiculous.

3. They light your pilot light as a "courtesy." Nice. I wish I knew how to light a match, too.

4. My gas bill is always higher than my electric bill due to extra charges (see above). The actual cost of the gas is not terrible.

5. They don't work on Saturdays. You have to take an entire day off work to wait for them to connect your gas because they will not make appointments. They will not call you with a time window, either. If you are not at home when they arrive, they leave and you get a missed appointment charge on your bill. There is an option to have one call within a 30 min window, but if you don't have a signal or miss the call, you miss the appointment, oh, and that missed appointment charge will be on your next bill. The thing is that you have to take the all day appointment or the phone call appointment. They will not do both. What a racket.

I know that I don't have a choice in service, so it is nice to have a forum to rant. If you have a choice to avoid gas service in Austin, do it. You won't regret it. If you can't avoid it, prepare to bend over.

Pros: Hot water

Cons: Customer Service-in every aspect

.

Gas cut off recently - They did not send a disconnect notice - the last bill had a due date 5 days after they cut me off - and did not have any info about disconnect. Bottom line - since they were taken over by ONEOK - a company from Oklahoma - this companies customer service ethos is gone. What do you do? 1. Call the city of Austin - they take complaints about companies that contract with them. 512-974-2999
2. You do not have to provide your SSN to obtain utility service. Again - call the city
3. Call the company headquarters here in Austin instead of the call center in El Paso. Address: Suite 400
1301 S. Mopac Expy. Austin, TX 78746 Phone: (512) 477-5852 Fax: (512) 370-8260 (from Austin Chamber of Commerce)
4. Call the President of the Company - an OK transplant who lives in Austin - put in place after the company was bought out, Roger Mitchell.
Get your voice heard. maybe if the complaints are numerous and loud enough - things may change.

0
★☆☆☆☆

Gas cut off recently - They did not send a disconnect notice - the last bill had a due date 5 days after they cut me off - and did not have any info about disconnect. Bottom line - since they were taken over by ONEOK - a company from Oklahoma - this companies customer service ethos is gone. What do you do? 1. Call the city of Austin - they take complaints about companies that contract with them. 512-974-2999
2. You do not have to provide your SSN to obtain utility service. Again - call the city
3. Call the company headquarters here in Austin instead of the call center in El Paso. Address: Suite 400
1301 S. Mopac Expy. Austin, TX 78746 Phone: (512) 477-5852 Fax: (512) 370-8260 (from Austin Chamber of Commerce)
4. Call the President of the Company - an OK transplant who lives in Austin - put in place after the company was bought out, Roger Mitchell.
Get your voice heard. maybe if the complaints are numerous and loud enough - things may change.

Pros: all the gas on the planet will be gone and they will be out of business - someday

Cons: everything

.

Worst gas company on the face of the earth...How I wish I had a choice. I see the word horrible in many reviews, I agree

0
★☆☆☆☆

Worst gas company on the face of the earth...How I wish I had a choice. I see the word horrible in many reviews, I agree

.

This company is horrible. They take forever to come turn your service on, the staff on the phone is rude, they charge you for everything, connect fee, missed appointment fee, they tell you have to wait all day at your house for the technician to come out. Why can't they give you a range? Why!? Totally abuse their position because they are the only game in town.

0
★☆☆☆☆

This company is horrible. They take forever to come turn your service on, the staff on the phone is rude, they charge you for everything, connect fee, missed appointment fee, they tell you have to wait all day at your house for the technician to come out. Why can't they give you a range? Why!? Totally abuse their position because they are the only game in town.

Pros: none

Cons: horrible to deal with

.

The customer service department is absolutely horrid. Even after numerous requests for a supervisor, I still have yet to hear back from one. I was told "All agents are currently on the lines, even the supervisors." You know why? BECAUSE EVERYONE HATES YOUR SERVICE! All of the supervisors are busy because they are constantly needed.

I was told at the beginning of my service that I would not receive a bill for about three months, so I wasn't concerned that I haven't received a bill. But last night I come home to find my service disconnected for nonpayment! When I spoke with customer service I was told that it was "wasn't noted" that I would be told 3 months. Additionally, the agent who quoted me three months also set my billing address up as an address not used in four years. Is it so ridiculous to think that when I say "I'm setting up new service, for my new apartment, which I just moved in to" that you'd assume that I'll want the bill to come to my home and NOT the home I had four years ago in *another city*? So because of that agent's mistake, I will be without gas for 4 days AND I'm being forced to pay a $50 deposit which I was ALSO not told about originally. This morning I was told the $50 was a deposit because I was disconnected for nonpayment. This afternoon I was told I should have been charged the deposit when I started service. WHICH IS IT?!

I've never had a good experience with this horrible company, and apparently neither has any one else. It's agonizing that we don't have a choice but to use them or deal with cold showers and microwave dinners..

0
★☆☆☆☆

The customer service department is absolutely horrid. Even after numerous requests for a supervisor, I still have yet to hear back from one. I was told "All agents are currently on the lines, even the supervisors." You know why? BECAUSE EVERYONE HATES YOUR SERVICE! All of the supervisors are busy because they are constantly needed.

I was told at the beginning of my service that I would not receive a bill for about three months, so I wasn't concerned that I haven't received a bill. But last night I come home to find my service disconnected for nonpayment! When I spoke with customer service I was told that it was "wasn't noted" that I would be told 3 months. Additionally, the agent who quoted me three months also set my billing address up as an address not used in four years. Is it so ridiculous to think that when I say "I'm setting up new service, for my new apartment, which I just moved in to" that you'd assume that I'll want the bill to come to my home and NOT the home I had four years ago in *another city*? So because of that agent's mistake, I will be without gas for 4 days AND I'm being forced to pay a $50 deposit which I was ALSO not told about originally. This morning I was told the $50 was a deposit because I was disconnected for nonpayment. This afternoon I was told I should have been charged the deposit when I started service. WHICH IS IT?!

I've never had a good experience with this horrible company, and apparently neither has any one else. It's agonizing that we don't have a choice but to use them or deal with cold showers and microwave dinners..

Pros: NONE!

Cons: Everything imaginable

.

The Texas Gas Service is bar far the WORST company that I have ever dealt with . . . their customer service wins 1st place as the most horrible customer service department in the state of Texas (probably, the Nation). I am sitting here in my home . . . it is now almost 7:00pm and for the SECOND time, I have waited all day for my gas installation. These people lie . . . they patronize, do not care about their customers and they argue with you when you try to explain that their installation-tech did not show-up as scheduled. There is yet another cold-front moving into the Austin area tonight and for the 9th day in a row . . . I will be without heat thanks to these people. Three days ago it was 49 degrees in my place! . . . . BE WARNED . . . you will NOT have a good experience with them and DO NOT believe what they tell you!

0
★☆☆☆☆

The Texas Gas Service is bar far the WORST company that I have ever dealt with . . . their customer service wins 1st place as the most horrible customer service department in the state of Texas (probably, the Nation). I am sitting here in my home . . . it is now almost 7:00pm and for the SECOND time, I have waited all day for my gas installation. These people lie . . . they patronize, do not care about their customers and they argue with you when you try to explain that their installation-tech did not show-up as scheduled. There is yet another cold-front moving into the Austin area tonight and for the 9th day in a row . . . I will be without heat thanks to these people. Three days ago it was 49 degrees in my place! . . . . BE WARNED . . . you will NOT have a good experience with them and DO NOT believe what they tell you!

Pros: None

Cons: Everything that's left.

.

I just moved to Austin and getting service was harder than getting approved for a brand new car with bad credit...I moved into a duplex and because the people who lived here before I moved in had an existing bill that was not payed they wanted me to fax them personal information that I believe was uncalled for...They asked me to send them my lease and the social security cards of the adults living in the household... I asked them why all of that was needed and they said they had to verify that I had no relation to the people who lived her before... She said often they had people who get there service turned off and like to put it in there family members names...I'm sorry but, in my "personal" opinion that is ridiculous...I really wish they would have another gas company to choose from...If you are going through such a tough time with this gas company I apologize for them...God Bless

0
★☆☆☆☆

I just moved to Austin and getting service was harder than getting approved for a brand new car with bad credit...I moved into a duplex and because the people who lived here before I moved in had an existing bill that was not payed they wanted me to fax them personal information that I believe was uncalled for...They asked me to send them my lease and the social security cards of the adults living in the household... I asked them why all of that was needed and they said they had to verify that I had no relation to the people who lived her before... She said often they had people who get there service turned off and like to put it in there family members names...I'm sorry but, in my "personal" opinion that is ridiculous...I really wish they would have another gas company to choose from...If you are going through such a tough time with this gas company I apologize for them...God Bless

Pros: I haven't found one

Cons: Service, Customer Service

.

When I called to set-up new service today, all I got was the run-around. It will take two days to set-up new service and then I have to wait around all day. If this is my first experience, I can't wait to see how bad it gets!

0
★☆☆☆☆

When I called to set-up new service today, all I got was the run-around. It will take two days to set-up new service and then I have to wait around all day. If this is my first experience, I can't wait to see how bad it gets!

.

This company's automated phone service is ALWAYS broken. It's frustrating enough to have to wait through a bunch of options while a computer talks to you, but when you have to call back 5 times just to pay a bill without getting cut off, it's ridiculous. Their recording just skips around like a scratched CD and then hangs up randomly. When I finally get someone on the phone, they instantly hang up on me! You have no choice but to use the automated touch-tone phone directory. The company does not have on-line bill pay as an option, NO WEB SITE, and they close at 5:00. I have had several incidents when gas was leaking in my house and have had to figure out (that there was in fact a leak, where it was coming from, and how to stop it) myself! I'm probably qualified to work for them by now!

0
★☆☆☆☆

This company's automated phone service is ALWAYS broken. It's frustrating enough to have to wait through a bunch of options while a computer talks to you, but when you have to call back 5 times just to pay a bill without getting cut off, it's ridiculous. Their recording just skips around like a scratched CD and then hangs up randomly. When I finally get someone on the phone, they instantly hang up on me! You have no choice but to use the automated touch-tone phone directory. The company does not have on-line bill pay as an option, NO WEB SITE, and they close at 5:00. I have had several incidents when gas was leaking in my house and have had to figure out (that there was in fact a leak, where it was coming from, and how to stop it) myself! I'm probably qualified to work for them by now!

.

I would not recommend this company at all. When I thought I had a gas leak in my apartment, the customer service rep I talked to was rude and didn't listen to anything I had to say.

0
★☆☆☆☆

I would not recommend this company at all. When I thought I had a gas leak in my apartment, the customer service rep I talked to was rude and didn't listen to anything I had to say.

.

Put me on hold for 45 minutes just to inform me that because the previous tenant of the house had an oustanding balance I would have to fax them everything but my first born child in order to set up service. Repeatly asked for the same information I had already given them, then insisted that I use my social security number to set up the account after I had previously been told that I could use my Driver's License number. I would almost prefer to never use the stove than have to deal with the inadequate phone reps. Unfortunately they have a contract with the city so there's not much to be done.

0
★☆☆☆☆

Put me on hold for 45 minutes just to inform me that because the previous tenant of the house had an oustanding balance I would have to fax them everything but my first born child in order to set up service. Repeatly asked for the same information I had already given them, then insisted that I use my social security number to set up the account after I had previously been told that I could use my Driver's License number. I would almost prefer to never use the stove than have to deal with the inadequate phone reps. Unfortunately they have a contract with the city so there's not much to be done.

.

If I had a choice, I would have dropped Texas Gas Service a long time ago. Their phone support and their website used to be fabulous. I had even called in to congratulate them on it. Unfortunately, many good things go to the wind, and

1
★★☆☆☆

If I had a choice, I would have dropped Texas Gas Service a long time ago. Their phone support and their website used to be fabulous. I had even called in to congratulate them on it. Unfortunately, many good things go to the wind, and

.

I came home from the holidays after being gone for over a week visiting relatives in Houston. I heard a voice mail from Texas Gas saying my payment was late (due originally on the 10th of December).

I logged onto my internet banking and paid the bill the very next day. On Thursday the 5th I come home from work to find my gas was shut off. 6:00pm . Remember NO mailed notice or anything. Just the voice mail.

They procede to tell me they cant turn it back on until Monday. After raising a huge stink they finally gave in agreed to do it on Friday (the next day). They told me someone would have to be home to let the person in. I agreed. We had someone at home all day. It is now 6:30 and nobody has come by.

Dont listen to a word they say.

1
★★★☆☆

I came home from the holidays after being gone for over a week visiting relatives in Houston. I heard a voice mail from Texas Gas saying my payment was late (due originally on the 10th of December).

I logged onto my internet banking and paid the bill the very next day. On Thursday the 5th I come home from work to find my gas was shut off. 6:00pm . Remember NO mailed notice or anything. Just the voice mail.

They procede to tell me they cant turn it back on until Monday. After raising a huge stink they finally gave in agreed to do it on Friday (the next day). They told me someone would have to be home to let the person in. I agreed. We had someone at home all day. It is now 6:30 and nobody has come by.

Dont listen to a word they say.

.

Not sure what his problem with TX Gas Service is, but I've had a good experience with them. Perhaps they were having trouble with their website that day? This does happen from time to time...

2
★★★★☆

Not sure what his problem with TX Gas Service is, but I've had a good experience with them. Perhaps they were having trouble with their website that day? This does happen from time to time...

.

these guys are hard to work with, far away from here, and they can't even keep a website up. How did they get the contract for gas service in this city???? Come to think of it, I probably don't want to know.

0
★☆☆☆☆

these guys are hard to work with, far away from here, and they can't even keep a website up. How did they get the contract for gas service in this city???? Come to think of it, I probably don't want to know.

 

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