Wingfoot Express INC

★★★★☆

About Wingfoot Express INC

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Transportation & Storage

Transportation & Storage
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When American Airlines LOST my two bags, I was told that their delivery service would contact me soon to set up my delivery. Amer. Air. could NOT even tell me where my bag really was, nor when I could expect to hear from their delivery company. They just said that it would be soon (24 hrs?) I gave Amer Air my work address believing that I would receive the bag the next morning.

During the next day I called the Amer Air 1 - 800 number several times, and they could give me no info. Close to 16 hours later, an employee of WingFoot, the delivery company for Amer. Air., called me and asked how, wehre and when I wanted my bags delivered. Although WingFoot was only responsible for delivering to my work place, the driver gave me his number and I told them to deliver it to my home. I called them back within an hour and asked if they could meet me at the restaurant. They complied and even helped me load the bags into my car. I did not have any money for a tip, and the driver said that he usually does NOT get tips. He was pleasant, helpful, and told me where my bags were and why they were so delayed.

Although I gave the WING FOOT company a FOUR STA R **** rating for the efficiency and professionalism, Amer. Air needs to have a better tracking system for their delayed luggage.

2
★★★★☆

When American Airlines LOST my two bags, I was told that their delivery service would contact me soon to set up my delivery. Amer. Air. could NOT even tell me where my bag really was, nor when I could expect to hear from their delivery company. They just said that it would be soon (24 hrs?) I gave Amer Air my work address believing that I would receive the bag the next morning.

During the next day I called the Amer Air 1 - 800 number several times, and they could give me no info. Close to 16 hours later, an employee of WingFoot, the delivery company for Amer. Air., called me and asked how, wehre and when I wanted my bags delivered. Although WingFoot was only responsible for delivering to my work place, the driver gave me his number and I told them to deliver it to my home. I called them back within an hour and asked if they could meet me at the restaurant. They complied and even helped me load the bags into my car. I did not have any money for a tip, and the driver said that he usually does NOT get tips. He was pleasant, helpful, and told me where my bags were and why they were so delayed.

Although I gave the WING FOOT company a FOUR STA R **** rating for the efficiency and professionalism, Amer. Air needs to have a better tracking system for their delayed luggage.

Pros: were able to change their plans when my plans changed

 

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