Hogan Irrigation Inc

★★★☆☆
  • 4100 Spanish Oak Dr

    Round Rock, TX 78681

    Map & Directions
  • 512-261-5556

About Hogan Irrigation Inc

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Hogan installed the sprinkler system at our house with the previous owners. Their number was on a sticker in the system control panel, so when we wanted to get our system checked out we gave them a call. At the same time, we happened to get a mailer in our mailbox from Hogan offering a $50 sprinkler system adjustment to come out and survey all of the heads, adjust them to point in the right direction and make minor repairs.
The owner of the company came out and performed the service himself, he spent 30 - 45 minutes at our house and then told my husband that all of the heads had been adjusted but that we had approximately 10 heads that needed to be replaced. When asked how much money that would be to replace the 10 heads we were told $4 - $5 each. Which we were fine with this charge and we asked him to go ahead with the work. He came back a few days later, evidently performed some work and then sent us a bill in the mail. When we got the bill it was for $400 with no explanation to the charges, no line items, no hard costs noted, no zones specified that had required repair - nothing. We called the company to inquire to the bill and told them that they were not authorized to incur $400 in charges/fees for our job - After they came out, heads were pointing in the wrong direction even more so, spraying on sidewalks, streets, etc. We even had a geyser going off in one of my flower beds that was never there before they came out to the house. When we questioned them about this geyser they told us that they had replaced that head ?? and when I showed them that it was spraying 2 feet into the air the owner told me, well it was working when I left and someone must have broken it since then.

After going round and round and round with them we finally settled on paying them over 50% of the bill with the agreement that the owner would come back and fix issues that the system was having that it previously was not showing before they came out to perform the service.

They never came back to our house to hold up their end of the agreement and fix the items that still needed repair even though we had paid them a lot of money. We were so disappointed in their business practices and their service. The owner was incredibly unprofessional and told me that they didn't need to provide me with any justification for the charges and that he performs the work that he thinks needs to be done and that we are expected to pay at the end. Very shady business practices, horrible quality and would not recommend this company to anyone!

0
★☆☆☆☆

Hogan installed the sprinkler system at our house with the previous owners. Their number was on a sticker in the system control panel, so when we wanted to get our system checked out we gave them a call. At the same time, we happened to get a mailer in our mailbox from Hogan offering a $50 sprinkler system adjustment to come out and survey all of the heads, adjust them to point in the right direction and make minor repairs.
The owner of the company came out and performed the service himself, he spent 30 - 45 minutes at our house and then told my husband that all of the heads had been adjusted but that we had approximately 10 heads that needed to be replaced. When asked how much money that would be to replace the 10 heads we were told $4 - $5 each. Which we were fine with this charge and we asked him to go ahead with the work. He came back a few days later, evidently performed some work and then sent us a bill in the mail. When we got the bill it was for $400 with no explanation to the charges, no line items, no hard costs noted, no zones specified that had required repair - nothing. We called the company to inquire to the bill and told them that they were not authorized to incur $400 in charges/fees for our job - After they came out, heads were pointing in the wrong direction even more so, spraying on sidewalks, streets, etc. We even had a geyser going off in one of my flower beds that was never there before they came out to the house. When we questioned them about this geyser they told us that they had replaced that head ?? and when I showed them that it was spraying 2 feet into the air the owner told me, well it was working when I left and someone must have broken it since then.

After going round and round and round with them we finally settled on paying them over 50% of the bill with the agreement that the owner would come back and fix issues that the system was having that it previously was not showing before they came out to perform the service.

They never came back to our house to hold up their end of the agreement and fix the items that still needed repair even though we had paid them a lot of money. We were so disappointed in their business practices and their service. The owner was incredibly unprofessional and told me that they didn't need to provide me with any justification for the charges and that he performs the work that he thinks needs to be done and that we are expected to pay at the end. Very shady business practices, horrible quality and would not recommend this company to anyone!

Pros: One of a few who are in Lakeway

Cons: Too many to name

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I strongly recommend against using Hogan Irrigation.

The previous owner of our house used Hogan Irrigation to install a sprinkler system. The system has since developed a leak. I called Hogan to schedule a service call and the soonest they could come out was in two weeks. When you call Hogan, don't expect someone to answer the phone. All calls are fielded by an answering machine.

On my appointment day I stayed home from work all day to wait for them. THEY NEVER SHOWED UP!! They didn't call, they didn't answer their phone, they gave no explanation. I wasted a vacation day waiting for them.

I don't recommend Hogan Irrigation at all.

0
★☆☆☆☆

I strongly recommend against using Hogan Irrigation.

The previous owner of our house used Hogan Irrigation to install a sprinkler system. The system has since developed a leak. I called Hogan to schedule a service call and the soonest they could come out was in two weeks. When you call Hogan, don't expect someone to answer the phone. All calls are fielded by an answering machine.

On my appointment day I stayed home from work all day to wait for them. THEY NEVER SHOWED UP!! They didn't call, they didn't answer their phone, they gave no explanation. I wasted a vacation day waiting for them.

I don't recommend Hogan Irrigation at all.

Pros: no pros

Cons: can't reach by phone, won't show up to appointment

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If you can persist and stand the frustration of rarely getting the phone answered....and finally manage to talk to someone and set an appointment with Hogan Irrigation...you will finally get a very good sprinkler repair and all of your irrigation needs met.
It will require lots of patience but the end result will save you time and money, as the tech really understands what you need to have a healthy lawn and garden in this heat.
If you are in a hurry during the Spring or summer months then Hogan is not for you. My advice is try to do everything you need for your lawn during the winter.

2
★★★★☆

If you can persist and stand the frustration of rarely getting the phone answered....and finally manage to talk to someone and set an appointment with Hogan Irrigation...you will finally get a very good sprinkler repair and all of your irrigation needs met.
It will require lots of patience but the end result will save you time and money, as the tech really understands what you need to have a healthy lawn and garden in this heat.
If you are in a hurry during the Spring or summer months then Hogan is not for you. My advice is try to do everything you need for your lawn during the winter.

Pros: Smart , fast techs

Cons: Impossible to reach on phone

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Have used them through 2 homes now for full new installation to existing older system maintenance. Their work is of dependable high quality and cost seems always fair.

2
★★★★★

Have used them through 2 homes now for full new installation to existing older system maintenance. Their work is of dependable high quality and cost seems always fair.

Pros: quality, promptness

Cons: water bill :)

 

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