Texas Community Propane

★★★☆☆
  • 2579 Western Trails Blvd

    Austin, TX 78745

    Map & Directions
  • 512-272-5503

About Texas Community Propane

Details
Hours
Mon-Fri 8:30am-4pm
2.8 15
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This company has a monopoly on the subdivisions of central Texas, if you are thinking of purchasing a home in any area they are listed as a utility - RUN!!! I have dealt with several gas companies over the years and these clowns are the worst. Worst customer service, worst processes to handle customers, they have the pay or I'll shut you off mindset. I hated every month paying them, but then again you have no choice. Do not submit yourself to the torture of dealing with them. I promise you will be sorry.

1
★☆☆☆☆

This company has a monopoly on the subdivisions of central Texas, if you are thinking of purchasing a home in any area they are listed as a utility - RUN!!! I have dealt with several gas companies over the years and these clowns are the worst. Worst customer service, worst processes to handle customers, they have the pay or I'll shut you off mindset. I hated every month paying them, but then again you have no choice. Do not submit yourself to the torture of dealing with them. I promise you will be sorry.

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We are new to the housing area we are in right now. This is our first winter using TCP (like we had a choice... not). Our January bill was $430! I kid you not. When I posted to our community website to see if that could possibly be true,

3
★★★★★

We are new to the housing area we are in right now. This is our first winter using TCP (like we had a choice... not). Our January bill was $430! I kid you not. When I posted to our community website to see if that could possibly be true,

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this company is the worst. gas price is way overpriced and the pay by phone system is ridiculous. why is there a monthly $10 account fee??? and why does it cost $4 dollars to make an online payment??? I don't use the heater much and my gas

3
★★★★★

this company is the worst. gas price is way overpriced and the pay by phone system is ridiculous. why is there a monthly $10 account fee??? and why does it cost $4 dollars to make an online payment??? I don't use the heater much and my gas

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Just like the other reviews, I agree that TCP is outrageously priced. I don't think we turned our heat on once in the last billing cycle yet our bill was still $150. Not sure how that is possible, but it's definitely a monopoly. Wish some

3
★★★★★

Just like the other reviews, I agree that TCP is outrageously priced. I don't think we turned our heat on once in the last billing cycle yet our bill was still $150. Not sure how that is possible, but it's definitely a monopoly. Wish some

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I have a small 1000 sq ft house, am almost never home and rarely use the heater or cook, and yet my most recent bill was an outrageous $150! If that's not insulting enough, there is no option to pay the ridiculous bill online, and to pay by phone there's an absurd $12 service fee! I looked into my options to change to another company, but Texas Community Propane is THE ONLY OPTION in my neighborhood. How is it possible in the land of antitrust laws that I have no choice in service? The next time I buy a house, I will know to research my utility options as well.

0
★☆☆☆☆

I have a small 1000 sq ft house, am almost never home and rarely use the heater or cook, and yet my most recent bill was an outrageous $150! If that's not insulting enough, there is no option to pay the ridiculous bill online, and to pay by phone there's an absurd $12 service fee! I looked into my options to change to another company, but Texas Community Propane is THE ONLY OPTION in my neighborhood. How is it possible in the land of antitrust laws that I have no choice in service? The next time I buy a house, I will know to research my utility options as well.

Pros: None

Cons: outrageous rates/horrible customer service/complete monopoly

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Since I moved in my house early this year, I haven't had any trouble either on gas hook up, orientation, billing, or customer service. I do admit the orientation is a bit expensive, but it worths the money at least for me. As for the monthly account fee ($15), I think for a 24-hour no charge for show up to fix your gas leak, and maintain the pipe, this sounds reasonable. It is more like buying a gas leak warranty with no copay for service.

I am not with the company, and I remain believing they are the monopoly. But since they built, and keep maintaining the pipe underneath the community, it is still reasonable for them to get some fee from their customers. Although I feel the monthly account fee can be reduced, they should deserve the 5-star rating, at least for customer service. After all, you can get rid of them and switch to all-electricity utility by changing your water heater, AC, and gas range.

2
★★★★★

Since I moved in my house early this year, I haven't had any trouble either on gas hook up, orientation, billing, or customer service. I do admit the orientation is a bit expensive, but it worths the money at least for me. As for the monthly account fee ($15), I think for a 24-hour no charge for show up to fix your gas leak, and maintain the pipe, this sounds reasonable. It is more like buying a gas leak warranty with no copay for service.

I am not with the company, and I remain believing they are the monopoly. But since they built, and keep maintaining the pipe underneath the community, it is still reasonable for them to get some fee from their customers. Although I feel the monthly account fee can be reduced, they should deserve the 5-star rating, at least for customer service. After all, you can get rid of them and switch to all-electricity utility by changing your water heater, AC, and gas range.

Pros: Good services

Cons: Not to I know of

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In the 3 years we have had service with TCP, I have never had a problem with service or billing that has not been immediately resolved with a phone call or email. We recently had a small leak discovered by a meter reader and within one hour they had contacted us, had a field representative out and the problem fixed. While we would have never known the difference, the customer service manager made sure we where aware and what what they where doing to rectify it. The honesty and the follow up we got in the form of an email and callback to go over any safety things or concerns we had impressed me. Never got that from a public utility anywhere else we have lived.

2
★★★★★

In the 3 years we have had service with TCP, I have never had a problem with service or billing that has not been immediately resolved with a phone call or email. We recently had a small leak discovered by a meter reader and within one hour they had contacted us, had a field representative out and the problem fixed. While we would have never known the difference, the customer service manager made sure we where aware and what what they where doing to rectify it. The honesty and the follow up we got in the form of an email and callback to go over any safety things or concerns we had impressed me. Never got that from a public utility anywhere else we have lived.

Pros: reliable service, quick response time, local office

Cons: no real option to compare in our neighborhood

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We had some issues when we moved in to our new house in trying to get our propane set up due to some negligence on the part of the previous owner.

The customer service rep at Texas Comm Propane was great in making sure we got hooked up and service on line the next day.

I appreciate the time they took to go over all the safety info with us as well on premise.

There appear to be several negative comments about this provider, which i assume comes with the territory, but our experience was painless and much appreciated.

2
★★★★★

We had some issues when we moved in to our new house in trying to get our propane set up due to some negligence on the part of the previous owner.

The customer service rep at Texas Comm Propane was great in making sure we got hooked up and service on line the next day.

I appreciate the time they took to go over all the safety info with us as well on premise.

There appear to be several negative comments about this provider, which i assume comes with the territory, but our experience was painless and much appreciated.

Pros: good focus on safety

Cons: one office location

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First of all, its outrageous to pay a $250 dollar deposit for new accounts, plus an up front initiation fee of $95, totaling nearly $350 just to establish gas service to your home. There should be more than one Gas service to choose from so there's not a monopoly over the neighborhoods that are forced to use this company. Particularly if your home has a gas furnace.

Professional bills in legal size envelopes would be better than post cards. There is no on-line method for making payments. If you make a payment by phone, you are charged $12, which is extremely high for this kind of service.

Regulation is needed here.

0
★☆☆☆☆

First of all, its outrageous to pay a $250 dollar deposit for new accounts, plus an up front initiation fee of $95, totaling nearly $350 just to establish gas service to your home. There should be more than one Gas service to choose from so there's not a monopoly over the neighborhoods that are forced to use this company. Particularly if your home has a gas furnace.

Professional bills in legal size envelopes would be better than post cards. There is no on-line method for making payments. If you make a payment by phone, you are charged $12, which is extremely high for this kind of service.

Regulation is needed here.

Pros: staff seem ok.

Cons: There charges are outrageous!

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Texas Community Propane is one of the WORST companies I have ever come in contact with. They leave you on hold for extremely long wait times, have an incompetent rude staff, and charge $350.00 for a deposit along with a $95.00 set-up fee, not to mention their ridiculous "meet and great" schedule that you MUST attend during normal families working hours. This is ridiculous and because they service housing additions that CAN'T choose for themselves who they use, they basically monopolize the market and make their own rules. There is not one other propane company in Texas that charges a deposit fee of $350.00 and the very few who do charge a deposit fee keep it under $100.00. They should be ashamed of themselves and they should also know that I plan on doing EVERYTHING in my power to have our HOA give them the boot. They messed with the wrong young professional this time. To put it bluntly this company gives sub par service, has idiots for employees, and charges you 3 times the normal amount for a deposit that you have to wait 2 years to ever get back, and makes you take off work to meet one of their workers at your home to collect their check.

0
★☆☆☆☆

Texas Community Propane is one of the WORST companies I have ever come in contact with. They leave you on hold for extremely long wait times, have an incompetent rude staff, and charge $350.00 for a deposit along with a $95.00 set-up fee, not to mention their ridiculous "meet and great" schedule that you MUST attend during normal families working hours. This is ridiculous and because they service housing additions that CAN'T choose for themselves who they use, they basically monopolize the market and make their own rules. There is not one other propane company in Texas that charges a deposit fee of $350.00 and the very few who do charge a deposit fee keep it under $100.00. They should be ashamed of themselves and they should also know that I plan on doing EVERYTHING in my power to have our HOA give them the boot. They messed with the wrong young professional this time. To put it bluntly this company gives sub par service, has idiots for employees, and charges you 3 times the normal amount for a deposit that you have to wait 2 years to ever get back, and makes you take off work to meet one of their workers at your home to collect their check.

Pros: They made me mad enough to write this, and I will have it rectified.

Cons: EVERYTHNG about the company is a con.

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I have lived in Hutto 6 years and cannot believe the prices of propane in our area! Shame on the MainStreet builders and developers that struck a deal with these bandits! Yes my house payment is less , but the price of the utilities and the cost of gas for our commute is not worth it! TX Community Propane needs to be regulated, their billing system is often incorrect and we have to call for payment! Disconnect notices make it faster than the actual postcard bill! WTF is the 10.50 charge for ?

0
★☆☆☆☆

I have lived in Hutto 6 years and cannot believe the prices of propane in our area! Shame on the MainStreet builders and developers that struck a deal with these bandits! Yes my house payment is less , but the price of the utilities and the cost of gas for our commute is not worth it! TX Community Propane needs to be regulated, their billing system is often incorrect and we have to call for payment! Disconnect notices make it faster than the actual postcard bill! WTF is the 10.50 charge for ?

Pros: always hot water

Cons: billing awful price too high

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The price of the gas is outrageously expensive. We have to think twice or three times in order to use our spa in the back yard.
Their billing system with little post cards is bad as they often get lost in the mail (probably stuck in the junk mail) They don't have any other billing method. I have to call them to ask for a copy of the bill or I get charged a late charge.
I wish we had a choice of company to get our gas from and would change immediately

0
★☆☆☆☆

The price of the gas is outrageously expensive. We have to think twice or three times in order to use our spa in the back yard.
Their billing system with little post cards is bad as they often get lost in the mail (probably stuck in the junk mail) They don't have any other billing method. I have to call them to ask for a copy of the bill or I get charged a late charge.
I wish we had a choice of company to get our gas from and would change immediately

Pros: none

Cons: all

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After 3!! on hold times, two customer service reps (I use the term customer service rep lightly,) and an EXTRA fee, I was finally allowed to make my payment over the phone. After the HUGE deposit, the "inspection" hassle (which was due to the incompetence of the service rep,) the bad customer service, and the high prices; I would think that having a customer trying to make a payment would be a joyous occasion.

I realize that an "all electric" house would be expensive, yet at this point, I would gladly trade my appliances in for electric if just to get away from the headache which is named Texas Community Propane, Ltd. Electric stove is my next purchase.

0
★☆☆☆☆

After 3!! on hold times, two customer service reps (I use the term customer service rep lightly,) and an EXTRA fee, I was finally allowed to make my payment over the phone. After the HUGE deposit, the "inspection" hassle (which was due to the incompetence of the service rep,) the bad customer service, and the high prices; I would think that having a customer trying to make a payment would be a joyous occasion.

I realize that an "all electric" house would be expensive, yet at this point, I would gladly trade my appliances in for electric if just to get away from the headache which is named Texas Community Propane, Ltd. Electric stove is my next purchase.

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Texas Propane has very high deposits and low service. Don't try and carry over a balance they will shut you off and any late fee is subject to an additional full deposit, reconnect fee and any other fee they feel is necessary. Deposits are 250 for a homeowner and 300 for a renter. This is an absolute horrible company that should not even be in business. They only have one office on the far south end of Austin so if you need to make a payment in the office and live in the North you can pay at the Money Box in cash. Credit card payments are charged another 14 dollars for a service fee. Wow!! I guess we as customers are just a hassle, I wonder how much money they make off of fees and service charges? Guess I went onto the wrong business.

0
★☆☆☆☆

Texas Propane has very high deposits and low service. Don't try and carry over a balance they will shut you off and any late fee is subject to an additional full deposit, reconnect fee and any other fee they feel is necessary. Deposits are 250 for a homeowner and 300 for a renter. This is an absolute horrible company that should not even be in business. They only have one office on the far south end of Austin so if you need to make a payment in the office and live in the North you can pay at the Money Box in cash. Credit card payments are charged another 14 dollars for a service fee. Wow!! I guess we as customers are just a hassle, I wonder how much money they make off of fees and service charges? Guess I went onto the wrong business.

Pros: not a single positive comment

Cons: nothing but a money pit to deal with

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Regardless of your credit history, your deposit is $250 not refundable until you close your account. There is also a $95 non-refundable set up fee and $10.50 monthly administration charge even if you do not use any propane for the month. The propane costs are extremely high and the administration office has an "I don't want to talk to you" attitude I highly recommend that you find another source of gas source if you can. Don't be late with a payment or they'll add another $10 to your bill.

0
★☆☆☆☆

Regardless of your credit history, your deposit is $250 not refundable until you close your account. There is also a $95 non-refundable set up fee and $10.50 monthly administration charge even if you do not use any propane for the month. The propane costs are extremely high and the administration office has an "I don't want to talk to you" attitude I highly recommend that you find another source of gas source if you can. Don't be late with a payment or they'll add another $10 to your bill.

Pros: None

Cons: Excessive costs for administration fees

 

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