Ace Discount Glass & Doors

★★★☆☆
  • 6308 Spicewood Springs Rd

    Austin, TX 78759

    Map & Directions
  • 512-345-3105

About Ace Discount Glass & Doors

Categories
  • Auto Glass
Details
  • Mirrors
  • Radiator Repair
  • Door Repair
  • Awnings
Hours
M-Su 24hr
Special Offer
Call Today
Keywords
  • Auto Glass
  • Door
  • Storefront
  • Window
  • Windshield
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Invoice
  • MasterCard
  • Visa

Automotive

Automotive
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3.0 3
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Being on Spicewood Springs Road I figure this would be a "nice" place. But it's a junk yard, complete with junk yard dogs. They do the repair in the dirt parking lot out front of a pretty ratty looking building. I guess that is why they were $150 cheaper than anyone else for replace my Honda's broken driver side window.
They got all the glass out of the inside of the door and the glass matches the other side.

4
★★★★☆

Being on Spicewood Springs Road I figure this would be a "nice" place. But it's a junk yard, complete with junk yard dogs. They do the repair in the dirt parking lot out front of a pretty ratty looking building. I guess that is why they were $150 cheaper than anyone else for replace my Honda's broken driver side window.
They got all the glass out of the inside of the door and the glass matches the other side.

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Ace's staff needs to take Valium. After selling me the wrong part for my vehicle I tried to return it. While waiting for someone to help me one of the guys in the office began cussing out a customer who bought some glass, raining down the F-bomb like a Texas hailstorm. Had the customer been present rather than on the phone I'm sure the employee would have decked him. When the employee hung up he continued with an intense tirade for the next ten minutes.

First mistake: Don't subject customers to intense irrational immature emotional rantings either directly or indirectly. This was over the line even for a junkyard.

When I finally got a counter man to help me he tried to blame their mistake on me.

Second mistake: I used to be an Auto mechanic. I know what I'm talking about. They sold me the wrong part and didn't have the right part in the yard.

Because I knew the mistake was theirs I didn't back down. I just wanted to return the part and get my money back. They could sell the part to somebody else. However, the counter man came out from around the counter and got in my face and began screaming at me. Not willing to be bullied I didn't back down which pissed him off even more. At one point I was sure he was going to hit me.

Third mistake: Don't threaten customers with bodily harm.

Finally, after some back and forth I realized that this was a no-win situation and I picked up the part and walked out the door. I haven't been felt as threatened in an environment in years.

Fourth and biggest mistake: In the age of the internet word of customer abuse spreads rapidly. I will find every means possible to warn people away from this business and no amount of money will buy my silence. It would be unfair to anyone who is considering doing business with Ace. The part was a measley $60. I don't care about the money, but I will stand on the principle that you cannot bully customers and get away with it.

Stay away from these people!

1
★☆☆☆☆

Ace's staff needs to take Valium. After selling me the wrong part for my vehicle I tried to return it. While waiting for someone to help me one of the guys in the office began cussing out a customer who bought some glass, raining down the F-bomb like a Texas hailstorm. Had the customer been present rather than on the phone I'm sure the employee would have decked him. When the employee hung up he continued with an intense tirade for the next ten minutes.

First mistake: Don't subject customers to intense irrational immature emotional rantings either directly or indirectly. This was over the line even for a junkyard.

When I finally got a counter man to help me he tried to blame their mistake on me.

Second mistake: I used to be an Auto mechanic. I know what I'm talking about. They sold me the wrong part and didn't have the right part in the yard.

Because I knew the mistake was theirs I didn't back down. I just wanted to return the part and get my money back. They could sell the part to somebody else. However, the counter man came out from around the counter and got in my face and began screaming at me. Not willing to be bullied I didn't back down which pissed him off even more. At one point I was sure he was going to hit me.

Third mistake: Don't threaten customers with bodily harm.

Finally, after some back and forth I realized that this was a no-win situation and I picked up the part and walked out the door. I haven't been felt as threatened in an environment in years.

Fourth and biggest mistake: In the age of the internet word of customer abuse spreads rapidly. I will find every means possible to warn people away from this business and no amount of money will buy my silence. It would be unfair to anyone who is considering doing business with Ace. The part was a measley $60. I don't care about the money, but I will stand on the principle that you cannot bully customers and get away with it.

Stay away from these people!

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Not too long ago someone smashed in our drivers side window. We called around to all the shops and they either did not have what we needed, or their prices were very high. This place had the right product, the right price, and the right attitude. They were able to replace the glass the same day we took the car in. You can't even tell that the glass was replaced. They did an excellent job.

4
★★★★☆

Not too long ago someone smashed in our drivers side window. We called around to all the shops and they either did not have what we needed, or their prices were very high. This place had the right product, the right price, and the right attitude. They were able to replace the glass the same day we took the car in. You can't even tell that the glass was replaced. They did an excellent job.

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