Rudolph Body & Paint

★★★★☆
  • 5415 S Desert Blvd

    El Paso, TX 79932

    Map & Directions
  • 915-351-7388

About Rudolph Body & Paint

Automotive

Automotive
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I had repair work done on my Toyota in January 2010. Rudolph Body & Paint did excellent work, on time as promised. My car looks like new!! GREAT job!

3
★★★★★

I had repair work done on my Toyota in January 2010. Rudolph Body & Paint did excellent work, on time as promised. My car looks like new!! GREAT job!

.

I would not even give this place a rating of one star, here's my experience: I have Honda Fit that was in an accident on Friday April 2, 2010. My insurance company sent my car to Rudolph Body & Paint via tow truck. It needed a new windsheild, hood, wiper, and some side trim. It took took 4 business days for an estimate, after not hearing anything for the first three days, my fiance and I started calling to check on the progress, they didn't respond or acknowledge our concern. After we received the estimate, they said the service would take seven days. Seven days later, we called to check on the progress, anxious to pick up the car. Once again, they did not call back, respond to voice messages, or answer any questions. They called back a several days later saying they would need to "repaint the hood" as it did not pass "their" inspection. Twenty days after my accident, they finally inform me that my car is done. We asked if it was CLEAN and ready for us to inspect, they said "yes." We had been persistant from the beginning that we demanded perfection and that we would be inspecting it before approving any charges. When we went to pick it up, it was so dirty we could not verify the work. We wanted to check the paint and the fade in particular since dark purple is a difficult color to deal with. We picked it up anyway, took it home, and hand-washed it a few hours later. We were anxious to see how it all looked. When we were finally able to see how it looked, we were shocked! They painted a white car next to mine, and now there were white spray paint specks ALL over my car, to include the roof, back window, back painted portion, the painted mirrors, and both sides. It looked and felt horrible it is very rough to the touch. And to top it off, on the roof, we saw an outline of where they must have had the car taped off. The white paint did not come off, and it covered so much of my car that it was in worse condition than when I brought it to the shop. There was also a paint streak on the hood, after they painted it twice, scratches on the inside of my brand new windshield, and scratches from the accident that were not fixed. I go to pick up my car for a second time, only to see that they attempted to fix the white paint, but missed two main spots, a back quarter panel and the driver's side mirror. So, after 4 weeks of not having my car, I had to leave it in their hands AGAIN to get it fixed (on their dime this time). 4 days later I picked it up for a third time. And this time they have messed up not once, not twice, but three times! They fixed the quarter panel, and attempted to fix the mirror, but they forgot to paint one side of the mirror, so it looks matte black. And, they took some rubber trim off my car and did not properly adhere it, so when I was driving down I-10, it fell off and started flopping around while I was driving. Dealing with this body shop has been a living nightmare for me. I do not feel proud to drive my car anymore, I have lost all respect for body shops in the area, and I feel that when you mess up, you should correct the problem the first time, not create more problems. I am still dealing with them to get my car back to normal. My car should not be worse off because of their stupidity! This place needs to be shut down! Do not go there. They are rude and inexperienced and you will be disappointed guaranteed!

1
★☆☆☆☆

I would not even give this place a rating of one star, here's my experience: I have Honda Fit that was in an accident on Friday April 2, 2010. My insurance company sent my car to Rudolph Body & Paint via tow truck. It needed a new windsheild, hood, wiper, and some side trim. It took took 4 business days for an estimate, after not hearing anything for the first three days, my fiance and I started calling to check on the progress, they didn't respond or acknowledge our concern. After we received the estimate, they said the service would take seven days. Seven days later, we called to check on the progress, anxious to pick up the car. Once again, they did not call back, respond to voice messages, or answer any questions. They called back a several days later saying they would need to "repaint the hood" as it did not pass "their" inspection. Twenty days after my accident, they finally inform me that my car is done. We asked if it was CLEAN and ready for us to inspect, they said "yes." We had been persistant from the beginning that we demanded perfection and that we would be inspecting it before approving any charges. When we went to pick it up, it was so dirty we could not verify the work. We wanted to check the paint and the fade in particular since dark purple is a difficult color to deal with. We picked it up anyway, took it home, and hand-washed it a few hours later. We were anxious to see how it all looked. When we were finally able to see how it looked, we were shocked! They painted a white car next to mine, and now there were white spray paint specks ALL over my car, to include the roof, back window, back painted portion, the painted mirrors, and both sides. It looked and felt horrible it is very rough to the touch. And to top it off, on the roof, we saw an outline of where they must have had the car taped off. The white paint did not come off, and it covered so much of my car that it was in worse condition than when I brought it to the shop. There was also a paint streak on the hood, after they painted it twice, scratches on the inside of my brand new windshield, and scratches from the accident that were not fixed. I go to pick up my car for a second time, only to see that they attempted to fix the white paint, but missed two main spots, a back quarter panel and the driver's side mirror. So, after 4 weeks of not having my car, I had to leave it in their hands AGAIN to get it fixed (on their dime this time). 4 days later I picked it up for a third time. And this time they have messed up not once, not twice, but three times! They fixed the quarter panel, and attempted to fix the mirror, but they forgot to paint one side of the mirror, so it looks matte black. And, they took some rubber trim off my car and did not properly adhere it, so when I was driving down I-10, it fell off and started flopping around while I was driving. Dealing with this body shop has been a living nightmare for me. I do not feel proud to drive my car anymore, I have lost all respect for body shops in the area, and I feel that when you mess up, you should correct the problem the first time, not create more problems. I am still dealing with them to get my car back to normal. My car should not be worse off because of their stupidity! This place needs to be shut down! Do not go there. They are rude and inexperienced and you will be disappointed guaranteed!

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