People's Trust Federal CU

★★☆☆☆
  • 3390 Sage Rd

    Houston, TX 77056

    Map & Directions
  • 713-428-3200

About People's Trust Federal CU

Categories
Hours
Mon-Thu 8am-5pm, Fri 8am-6pm, Sat 9am-1pm

Finance

Finance
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I feel accomplished just closing my account. They have such terrible service, rates, etc, that there is no possible way they can make it another year in business.

1
★☆☆☆☆

I feel accomplished just closing my account. They have such terrible service, rates, etc, that there is no possible way they can make it another year in business.

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This credit union has the worst customer service and I can't wait to pull my money out and go somewhere else!!!! I had been a member of the Shell Employees Federal Credit Union for about 15 years when it changed to People's Trust Federal Credit Union. I WAS happy when the service was personal and direct. Since then, it has been a constant slide downhill in customer service and appreciation for its members. It started small with extra charges and taking away flexibility in control of money. Small things, but building up to the this last event, which has been the final straw. I have been trying to reach a REAL person for over 3 days. I keep getting that annoying message about being patient while "we blossom" and sorry for the "growing pains." I have left messages and contacted them by email and no one has called me back. I have been on hold 3 times for over 10 minutes each time ONLY TO BE DISCONNECTED during the transfer!!!!!!! I am going today to open an account somewhere else and close this one. I can't wait to speak to someone face-to-face at People's Trust to tell them why I'm leaving and I will NEVER recommend anyone use this credit union for the banking institution. Happy Un-banking People's Trust!!!! Good riddance.

1
★☆☆☆☆

This credit union has the worst customer service and I can't wait to pull my money out and go somewhere else!!!! I had been a member of the Shell Employees Federal Credit Union for about 15 years when it changed to People's Trust Federal Credit Union. I WAS happy when the service was personal and direct. Since then, it has been a constant slide downhill in customer service and appreciation for its members. It started small with extra charges and taking away flexibility in control of money. Small things, but building up to the this last event, which has been the final straw. I have been trying to reach a REAL person for over 3 days. I keep getting that annoying message about being patient while "we blossom" and sorry for the "growing pains." I have left messages and contacted them by email and no one has called me back. I have been on hold 3 times for over 10 minutes each time ONLY TO BE DISCONNECTED during the transfer!!!!!!! I am going today to open an account somewhere else and close this one. I can't wait to speak to someone face-to-face at People's Trust to tell them why I'm leaving and I will NEVER recommend anyone use this credit union for the banking institution. Happy Un-banking People's Trust!!!! Good riddance.

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1 out of 1 people found this review helpful.

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People's Trust is great! Low interest rates, friendly customer service and you can feel safe having your money there. They also have a lot of options to check out like financial advisors, accountants, seminars, etc. Definitely worth checking out if you're looking for something other than the big bank conglomerates!

5
★★★★★

People's Trust is great! Low interest rates, friendly customer service and you can feel safe having your money there. They also have a lot of options to check out like financial advisors, accountants, seminars, etc. Definitely worth checking out if you're looking for something other than the big bank conglomerates!

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0 out of 1 people found this review helpful.

 

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