Big D Transmission & Auto - CLOSED

★★★★★
  • 2651 S Garland Ave

    Garland, TX 75041

    Map & Directions
  • 214-703-8107

About Big D Transmission & Auto

Categories
Hours
Mon. - Fri. 8am - 6pm Sat. 8am - 12pm

Automotive

Automotive
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This has to be one of the most dishonest auto shops on planet earth.. Do yourself a favor and avoid this place at all cost. \r
Look at the Better Business Bureau reviews for the true rating of this auto shop. See for yourself!!!\r

3
★★★★★

This has to be one of the most dishonest auto shops on planet earth.. Do yourself a favor and avoid this place at all cost. \r
Look at the Better Business Bureau reviews for the true rating of this auto shop. See for yourself!!!\r

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I am usually very picky when selecting service providers, especially for potentially expensive services. I went to Bryant Transmission Center because there is another car (engine) shop that gets rave reviews on Yelp (straight 5 stars out

3
★★★★★

I am usually very picky when selecting service providers, especially for potentially expensive services. I went to Bryant Transmission Center because there is another car (engine) shop that gets rave reviews on Yelp (straight 5 stars out

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I came here when my normal mechanic referred me to this place. My transmission was acting up(obviously) and since I trust my mechanic, I came to Big D. Once I came to Big D I admit I got
nervous. The amount of cars waiting either for service or free diagnostic test was insane. But they said two hours. So while I waited I checked this place out on Yelp and got even more nervous as some of the reviews are less then stellar. But I got nothing but positive things to say. From Checking the codes, to a test drive to putting it up on a lift, they spent quite a bit of time on my car. Garrard explain to me the transmission needed to be brought down to be inspected in order for them to find out what was damaged inside. I agreed for them to do that. He called me the next day with a report of what was wrong with the transmission, what needed to be done to fix it, and how much it would cost. Needless to say I had a very good experience with Big D and it was very affordable.

5
★★★★★

I came here when my normal mechanic referred me to this place. My transmission was acting up(obviously) and since I trust my mechanic, I came to Big D. Once I came to Big D I admit I got
nervous. The amount of cars waiting either for service or free diagnostic test was insane. But they said two hours. So while I waited I checked this place out on Yelp and got even more nervous as some of the reviews are less then stellar. But I got nothing but positive things to say. From Checking the codes, to a test drive to putting it up on a lift, they spent quite a bit of time on my car. Garrard explain to me the transmission needed to be brought down to be inspected in order for them to find out what was damaged inside. I agreed for them to do that. He called me the next day with a report of what was wrong with the transmission, what needed to be done to fix it, and how much it would cost. Needless to say I had a very good experience with Big D and it was very affordable.

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I encountered Friendly staff and they had competitive pricing. I would recommend this place to anyone! My old car runs like new again! Thanks!

3
★★★★★

I encountered Friendly staff and they had competitive pricing. I would recommend this place to anyone! My old car runs like new again! Thanks!

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Big D transmission actually surprised me with the level of
service and knowledge of the technicians. They were very helpful & affordable when I brought in my car. They had my car finished & running like new at the time and day they said it

3
★★★★★

Big D transmission actually surprised me with the level of
service and knowledge of the technicians. They were very helpful & affordable when I brought in my car. They had my car finished & running like new at the time and day they said it

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I brought my F-150 to Big D Transmission and Auto service because the bands in the transmission were slipping between gears. They called me after they test drove it & explained how much it would be to take the tranny out & apart and

3
★★★★★

I brought my F-150 to Big D Transmission and Auto service because the bands in the transmission were slipping between gears. They called me after they test drove it & explained how much it would be to take the tranny out & apart and

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Big D Transmission repaired my Oldsmobile 88 Royale transmission and we were very satisfied with the work and the price. We have had zero problems with the repairs that they have done for us and we recommend them to one and all.

3
★★★★★

Big D Transmission repaired my Oldsmobile 88 Royale transmission and we were very satisfied with the work and the price. We have had zero problems with the repairs that they have done for us and we recommend them to one and all.

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I just had them do some transmission work for my car. They were clean and efficient. They also made some suggestions on other small repairs which they did the same day. Pricing was reasonable, I would highly recommend them to anyone.

5
★★★★★

I just had them do some transmission work for my car. They were clean and efficient. They also made some suggestions on other small repairs which they did the same day. Pricing was reasonable, I would highly recommend them to anyone.

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Our '98 Jimmy stalled and locked up. Had it towed to the Firestone close to my house. They suspected it to be a transmission issue and bowed out of the repair at no charge. I called several transmission places and Rich at Big D seemed the

3
★★★★★

Our '98 Jimmy stalled and locked up. Had it towed to the Firestone close to my house. They suspected it to be a transmission issue and bowed out of the repair at no charge. I called several transmission places and Rich at Big D seemed the

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Checked a few different places... even friends! and Big D Transmission had the best price with the best customer service!

5
★★★★★

Checked a few different places... even friends! and Big D Transmission had the best price with the best customer service!

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Trany went out on our Impala. Had a quote from the auto dealership and was so not affordable. Found Big D Transmissions by doing a search. So affordable and included a lifetime warranty. Will definitely recommend to all my friends and go back for any other repair issue we have with our autos.

5
★★★★★

Trany went out on our Impala. Had a quote from the auto dealership and was so not affordable. Found Big D Transmissions by doing a search. So affordable and included a lifetime warranty. Will definitely recommend to all my friends and go back for any other repair issue we have with our autos.

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Best price in town I checked all over town trying to find someone who would give me an honest answer and a good price. I was lucky enough to find Garrard! He saved me $600 off the price i was getting from everyone else and my car runs

3
★★★★★

Best price in town I checked all over town trying to find someone who would give me an honest answer and a good price. I was lucky enough to find Garrard! He saved me $600 off the price i was getting from everyone else and my car runs

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Big D repaired the transmission in my dodge truck at a very fair price and did an excellent job. I would recommend to all my friends and family.

5
★★★★★

Big D repaired the transmission in my dodge truck at a very fair price and did an excellent job. I would recommend to all my friends and family.

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Garrard at Big D Transmission explained everything to tell me really well, showing me the old parts and where they had failed. The price was very reasonable as well! I will definitely be taking my car back here!

3
★★★★★

Garrard at Big D Transmission explained everything to tell me really well, showing me the old parts and where they had failed. The price was very reasonable as well! I will definitely be taking my car back here!

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This is my second transmission that has been repaired by Big D. I continue to come back because they do an excellent job and keep me on the road. I live 40 miles away and I will tow my car there because they have the lowest prices. Garrard and his crew provide great service and affordable price.

5
★★★★★

This is my second transmission that has been repaired by Big D. I continue to come back because they do an excellent job and keep me on the road. I live 40 miles away and I will tow my car there because they have the lowest prices. Garrard and his crew provide great service and affordable price.

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I was looking for a company that fit right on my budget and finally I found it. Big D Transmission gave me the best estimate of all and did a perfect job. Thank You!

3
★★★★★

I was looking for a company that fit right on my budget and finally I found it. Big D Transmission gave me the best estimate of all and did a perfect job. Thank You!

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After calling several shops, I took my truck to Big D. The initial estimate over the phone was in line with other shops and Gerrard identified the common symptoms/issues found for my truck immediately. Each of the things he described were exactly what I was experiencing with my truck. Gerrard and the techs were easy to work and did a great job repairing my truck. They even stayed late on a Friday to make sure I had my truck in time for the weekend. Definitely Recommended! Thanks Guys!

5
★★★★★

After calling several shops, I took my truck to Big D. The initial estimate over the phone was in line with other shops and Gerrard identified the common symptoms/issues found for my truck immediately. Each of the things he described were exactly what I was experiencing with my truck. Gerrard and the techs were easy to work and did a great job repairing my truck. They even stayed late on a Friday to make sure I had my truck in time for the weekend. Definitely Recommended! Thanks Guys!

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Rearly do people come on Google reviews to do anything other than rant about some negative experience. However, in a highly competitive market, its easy to anonymously slander the other guy and have a significant impact on his business.

3
★★★★★

Rearly do people come on Google reviews to do anything other than rant about some negative experience. However, in a highly competitive market, its easy to anonymously slander the other guy and have a significant impact on his business.

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I was having problems with the transmission in my Audi slipping. A friend of mine recommended Big D. I called them and I was offered free diagnostic and towing with repairs. I agreed to have my Audi to picked up. When I arrived at Big D I asked for Rich, but instead I was greeted by Gerrard( new manager). I was told Rich was no longer with the company. Gerrard was very knowledgeable and friendly. He immediately got one of his techs to check my vehicle. I have to say that I was treated in a professional matter and Gerrard explain to me the repair that needed to be done to my vehicle and how much it would cost. My vehicle is running great, Big D did a great job. I will recommend all of my friends and family. Thank you Big D!

5
★★★★★

I was having problems with the transmission in my Audi slipping. A friend of mine recommended Big D. I called them and I was offered free diagnostic and towing with repairs. I agreed to have my Audi to picked up. When I arrived at Big D I asked for Rich, but instead I was greeted by Gerrard( new manager). I was told Rich was no longer with the company. Gerrard was very knowledgeable and friendly. He immediately got one of his techs to check my vehicle. I have to say that I was treated in a professional matter and Gerrard explain to me the repair that needed to be done to my vehicle and how much it would cost. My vehicle is running great, Big D did a great job. I will recommend all of my friends and family. Thank you Big D!

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I am glad I went !! My transmission was taking too long to go in gear so I started searching for a shop. I read several great reviews and one bad review and I almost didn't go to Big D Transmission. Well that review lied. Garrard saved me

3
★★★★★

I am glad I went !! My transmission was taking too long to go in gear so I started searching for a shop. I read several great reviews and one bad review and I almost didn't go to Big D Transmission. Well that review lied. Garrard saved me

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Transmission Problems? Call Gerrard at Big D. I've done business there 2 times. 1st time he gave an accurate estimate and expert assessment. I was very happy with the quality of customer service and repair. Next time, my transmission was fine, just a much less expensive axle issue and he did not rip me off as so many repair shops unfortunately do. Highly recommended, honest, expert repairs, fair price. Did I mention honest?!

5
★★★★★

Transmission Problems? Call Gerrard at Big D. I've done business there 2 times. 1st time he gave an accurate estimate and expert assessment. I was very happy with the quality of customer service and repair. Next time, my transmission was fine, just a much less expensive axle issue and he did not rip me off as so many repair shops unfortunately do. Highly recommended, honest, expert repairs, fair price. Did I mention honest?!

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Best built & great price done right the first time. This is the place to have your transmission rebuilt to make it work and last. Transmission in my pick up has never worked so good. Try this shop and see for yourself.

3
★★★★★

Best built & great price done right the first time. This is the place to have your transmission rebuilt to make it work and last. Transmission in my pick up has never worked so good. Try this shop and see for yourself.

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First of all, TRANSMISSIONS are expensive, so prepare yourself. Big D Transmission has been there for years, and have consistently given great, dependable service. If they tell you something, that's the way it is. GREAT FOLKs, GREAT

3
★★★★★

First of all, TRANSMISSIONS are expensive, so prepare yourself. Big D Transmission has been there for years, and have consistently given great, dependable service. If they tell you something, that's the way it is. GREAT FOLKs, GREAT

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My transmission completely went out! I called the big d after I found them on Google. They towed my car in for free and gave my car a free diagnostic. Gerard, the manager explained what was wrong and told me everything that needed to be done. It only took three days for them to have my car ready and back on the road. Not only that, I have a lifetime warranty for my transmission. I also got my a/c recharged and an oil change. These guys are the best. Big D does everything!

5
★★★★★

My transmission completely went out! I called the big d after I found them on Google. They towed my car in for free and gave my car a free diagnostic. Gerard, the manager explained what was wrong and told me everything that needed to be done. It only took three days for them to have my car ready and back on the road. Not only that, I have a lifetime warranty for my transmission. I also got my a/c recharged and an oil change. These guys are the best. Big D does everything!

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I had been quoted by two other places for transmission work that would cost me thousands of dollars. Thankfully I called Big D Transmission before going ahead with the work. I felt comfortable right from the start talking with Gerardo. He

3
★★★★★

I had been quoted by two other places for transmission work that would cost me thousands of dollars. Thankfully I called Big D Transmission before going ahead with the work. I felt comfortable right from the start talking with Gerardo. He

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I have a 92 Mazda Protege that wasn't running at all. It stalled out in the parking lot at the mall. The guys at Big D towed my car in and checked my transmission and my engine. They were able to fix everything in just a few days and were helpful in letting me know of everything that was wrong with my car. Thanks Big D! Now I am back on the road and still have money in the bank!

5
★★★★★

I have a 92 Mazda Protege that wasn't running at all. It stalled out in the parking lot at the mall. The guys at Big D towed my car in and checked my transmission and my engine. They were able to fix everything in just a few days and were helpful in letting me know of everything that was wrong with my car. Thanks Big D! Now I am back on the road and still have money in the bank!

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Thanks Guys......No more slipping!!! I went to the Big D Transmission after calling a few major transmission repair shops that wanted to charge me over $4000 to want repair the transmission on my BMW. These guys have the tools and

3
★★★★★

Thanks Guys......No more slipping!!! I went to the Big D Transmission after calling a few major transmission repair shops that wanted to charge me over $4000 to want repair the transmission on my BMW. These guys have the tools and

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I took my 2003 Cadillac Escalade to Big D to repair the transmission, which is what I was told by another transmission shop in town it was wrong with it and wanted to charge me $3500. Bid D did the diagnostic and inspection and find out all it needed was the shifter cable. I ended up paying only $754. Thank you Big D for your honesty and great service.

5
★★★★★

I took my 2003 Cadillac Escalade to Big D to repair the transmission, which is what I was told by another transmission shop in town it was wrong with it and wanted to charge me $3500. Bid D did the diagnostic and inspection and find out all it needed was the shifter cable. I ended up paying only $754. Thank you Big D for your honesty and great service.

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This is a shop that you can trust. They gave us an unbelievable price and rebuilt our transmission in less than 48 hours........installed! Thanks, guys!

3
★★★★★

This is a shop that you can trust. They gave us an unbelievable price and rebuilt our transmission in less than 48 hours........installed! Thanks, guys!

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Big D Transmission is Trustworthy, professional and willing to go the extra mile. I recently moved from out of state when the transmission died on my 2006 Jeep. Gerard was very communicative and upfront about the problems with my vehicle, provided a realistic expectation on the cost of parts and labor (which were reasonable and fair), and called me every day to keep me updated on the status of the repairs. I especially appreciated his understanding and concern, knowing I was about to fork over a lot of money unexpectedly. My Jeep is running better than ever and I'm comforted knowing that I can bring it in if something isn't working right and they??ll take care of it. I believe the level of customer service is a reflection of their ability and experience, and I highly recommend them to anyone.

5
★★★★★

Big D Transmission is Trustworthy, professional and willing to go the extra mile. I recently moved from out of state when the transmission died on my 2006 Jeep. Gerard was very communicative and upfront about the problems with my vehicle, provided a realistic expectation on the cost of parts and labor (which were reasonable and fair), and called me every day to keep me updated on the status of the repairs. I especially appreciated his understanding and concern, knowing I was about to fork over a lot of money unexpectedly. My Jeep is running better than ever and I'm comforted knowing that I can bring it in if something isn't working right and they??ll take care of it. I believe the level of customer service is a reflection of their ability and experience, and I highly recommend them to anyone.

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The transmission went out on my son's 2000 Lexus while visiting friends in Dallas. I figured It would be fair game being from out of town. I had it towed to a shop and they told me that it needed a new transmission at $5,200. I called Big

3
★★★★★

The transmission went out on my son's 2000 Lexus while visiting friends in Dallas. I figured It would be fair game being from out of town. I had it towed to a shop and they told me that it needed a new transmission at $5,200. I called Big

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Big D Transmissions have been exceptional in all my dealings with them. They are highly skilled, thoughtful, and thoroughly professional and proves easy to work with in even the most demanding and challenging of circumstances.

5
★★★★★

Big D Transmissions have been exceptional in all my dealings with them. They are highly skilled, thoughtful, and thoroughly professional and proves easy to work with in even the most demanding and challenging of circumstances.

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Big D Transmission repaired my truck. These guys are phenomenal! I couldn't figure out what was wrong and the dealer would probably have charged me twice or even more of what these guys did! Gerardo is very cool and professional; I like

3
★★★★★

Big D Transmission repaired my truck. These guys are phenomenal! I couldn't figure out what was wrong and the dealer would probably have charged me twice or even more of what these guys did! Gerardo is very cool and professional; I like

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I was in town visiting family when my Toyota CR-V started having transmission problems and te dealership couldn't have it looked at for a few days, so I took it in to Big D (that's where my aunt recommended I go). They were able to take a

3
★★★★★

I was in town visiting family when my Toyota CR-V started having transmission problems and te dealership couldn't have it looked at for a few days, so I took it in to Big D (that's where my aunt recommended I go). They were able to take a

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I came in with a 2002 Chevy Avalanche that was having some problems with its transmission and since it was no longer under warranty, I wanted to find out the extent of the problems before signing on for costly repairs.\r
\r
They guy I

3
★★★★★

I came in with a 2002 Chevy Avalanche that was having some problems with its transmission and since it was no longer under warranty, I wanted to find out the extent of the problems before signing on for costly repairs.\r
\r
They guy I

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I brought my 1998 Saturn SL2 in to see if the transmission could be fixed - it wasn't worth it to have the transmission replaced (the car has 112,000 miles on it), but I didn't want to shop for another car, so I came here first, to see

3
★★★★★

I brought my 1998 Saturn SL2 in to see if the transmission could be fixed - it wasn't worth it to have the transmission replaced (the car has 112,000 miles on it), but I didn't want to shop for another car, so I came here first, to see

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Do not take your anything to Big D Transmission. Rich will rip you off. They worst people to deal with.

1
★☆☆☆☆

Do not take your anything to Big D Transmission. Rich will rip you off. They worst people to deal with.

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1 out of 1 people found this review helpful.

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Fair Price and Good Customer Service -
They charge me 1600.00 to fix the transmission in my truck and its running great. I called several other shops and they were a lot higher. Big D charge me a fair price. I'm really satisfied with the result.

5
★★★★★

Fair Price and Good Customer Service -
They charge me 1600.00 to fix the transmission in my truck and its running great. I called several other shops and they were a lot higher. Big D charge me a fair price. I'm really satisfied with the result.

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Big D was absolutely amazing! They rebuilt my 1993 300zx transmission and although they weren't the cheapest their quality of work is awesome. Rich gave me a complete rundown of what caused my transmission to quit working and what it would cost to repair it correctly. The car is driving better than it ever has before. They even gave me a credit for a car rental! I will never go anywhere else again.

5
★★★★★

Big D was absolutely amazing! They rebuilt my 1993 300zx transmission and although they weren't the cheapest their quality of work is awesome. Rich gave me a complete rundown of what caused my transmission to quit working and what it would cost to repair it correctly. The car is driving better than it ever has before. They even gave me a credit for a car rental! I will never go anywhere else again.

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My 1999 Buick Regal was running hot and overheating had been told by several local shops that engine needed head gaskets replaced. Drove to Big D they checked it out and found out I needed a new water pump. They replaced it and my Buick stopped overheating. The price to repair this was a fraction to what the other shops quoted me. Will recommend Big d to all my friends.

5
★★★★★

My 1999 Buick Regal was running hot and overheating had been told by several local shops that engine needed head gaskets replaced. Drove to Big D they checked it out and found out I needed a new water pump. They replaced it and my Buick stopped overheating. The price to repair this was a fraction to what the other shops quoted me. Will recommend Big d to all my friends.

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Saw their ad on the internet. Called them because they said rebuilt transmission for $488 and up. I have a 2004 Expedition and was quoted $988.00 plus any hard parts. Rich explained very clearly what hard parts were and even said in most cases all transmissions will have some hard parts damage. I had them tow my Expedition to thier shop. They looked at it before they did any work. They called me confirmed that it was a transmission problem, said they would call me the next day after they had it out and apart with a full report. Which they did, I must say it was more than I wanted to spend but was over a $1000.00 cheaper than the dealership quoted me and I got a pro-rated ulimited miles lifetime warranty. My Expedition has never run this well since I bought it new. Would recommend them to anyone.

5
★★★★★

Saw their ad on the internet. Called them because they said rebuilt transmission for $488 and up. I have a 2004 Expedition and was quoted $988.00 plus any hard parts. Rich explained very clearly what hard parts were and even said in most cases all transmissions will have some hard parts damage. I had them tow my Expedition to thier shop. They looked at it before they did any work. They called me confirmed that it was a transmission problem, said they would call me the next day after they had it out and apart with a full report. Which they did, I must say it was more than I wanted to spend but was over a $1000.00 cheaper than the dealership quoted me and I got a pro-rated ulimited miles lifetime warranty. My Expedition has never run this well since I bought it new. Would recommend them to anyone.

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DO NOT TAKE YOUR CAR HERE!!! They pull the bait and switch and steal peoples cars. Rich and Frank have been shut down before because of the same problems.The most deceiving people I have ever encountered in my life! Just Google "Big D Transmission" and see all the horrible reviews.They dont even deserve -100 stars

1
★☆☆☆☆

DO NOT TAKE YOUR CAR HERE!!! They pull the bait and switch and steal peoples cars. Rich and Frank have been shut down before because of the same problems.The most deceiving people I have ever encountered in my life! Just Google "Big D Transmission" and see all the horrible reviews.They dont even deserve -100 stars

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0 out of 1 people found this review helpful.

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This is a follow-up to the negative review about Big D Transmissions I posted here on the 6th of August. After getting over the shock of what it cost to get my truck's transmission repaired there, I must say that I am happy with the way it now preforms. I took it back in for the 10 day check-up and this was done in a timely and professional manner. I'm satisfied with Big D Transmission's work but probably won't recommend them because I felt like I was misled on how much the cost was going to be to get my transmission repaired.

1
★★★☆☆

This is a follow-up to the negative review about Big D Transmissions I posted here on the 6th of August. After getting over the shock of what it cost to get my truck's transmission repaired there, I must say that I am happy with the way it now preforms. I took it back in for the 10 day check-up and this was done in a timely and professional manner. I'm satisfied with Big D Transmission's work but probably won't recommend them because I felt like I was misled on how much the cost was going to be to get my transmission repaired.

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I took my Cadillac to get the transmission fix. The people at Big D really took care of me. They were very nice and Rich took the time to explain to me what the problem was and told me how much it was going to cost me to get it fix. He gave me a few options, he also advised me about they had financing available. I have to say I was really expecting to pay a lot, but these people really have good prices. I would recommend them to all my friends and family.

5
★★★★★

I took my Cadillac to get the transmission fix. The people at Big D really took care of me. They were very nice and Rich took the time to explain to me what the problem was and told me how much it was going to cost me to get it fix. He gave me a few options, he also advised me about they had financing available. I have to say I was really expecting to pay a lot, but these people really have good prices. I would recommend them to all my friends and family.

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I brought in my 2005 Impala thinking I was going to need a major Transmission Repair. Rich (very friendly and funny guy) had my transmission inspected by one of his technicians and explain to me there was some damage but, there was no way for them to know to what extend until they would drop the transmission, open it and inspect for damage. They explain to me the cost of the inspection ($325.00) and also told me it would be credited toward the repairs if, I decided I wanted my transmission repaired. I agreed to the inspection, and Rich called me the next day and told me there was some damage and quoted me $1650.00 which it was a lot less then $3800.00 which the dealer had quoted me. A couple of other transmission shops in town had quoted me over $2800.
I agreed for Big D to do the repair and my transmission was repaired and ready to go the following day. I was treated with respect and honesty, and there were no hidden cost or surprises. I would have to say my experience with Big D Transmission (Rich) was painless and hassle free, that why I couldn't believe the first review when I read it. I guess it depends on each situation, I had no problem paying $1650, which it was a fair price and the lowest price in town. I would recommend Big D to all my friends and family.

2
★★★★★

I brought in my 2005 Impala thinking I was going to need a major Transmission Repair. Rich (very friendly and funny guy) had my transmission inspected by one of his technicians and explain to me there was some damage but, there was no way for them to know to what extend until they would drop the transmission, open it and inspect for damage. They explain to me the cost of the inspection ($325.00) and also told me it would be credited toward the repairs if, I decided I wanted my transmission repaired. I agreed to the inspection, and Rich called me the next day and told me there was some damage and quoted me $1650.00 which it was a lot less then $3800.00 which the dealer had quoted me. A couple of other transmission shops in town had quoted me over $2800.
I agreed for Big D to do the repair and my transmission was repaired and ready to go the following day. I was treated with respect and honesty, and there were no hidden cost or surprises. I would have to say my experience with Big D Transmission (Rich) was painless and hassle free, that why I couldn't believe the first review when I read it. I guess it depends on each situation, I had no problem paying $1650, which it was a fair price and the lowest price in town. I would recommend Big D to all my friends and family.

Pros: Lowest Prices in town

Cons: none

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I brought my 1999 Mercedes ML430 to Big D this past Monday for transmission service and an oil change. I had seen their internet coupon special. Can't tell you how many times I've brought a coupon into other repair shops and they always try to sell me something I don't need or want. Sometimes they see my car and think this guy has money and there going to get into my pocket. It really ticks my off. This time I knew I was okay because I just had the local dealer replace my transmission under a service agreement. I enter and was met by a person named Rich. He greeted me with a smile and said how may I help you? ( Why not, he is going to try have me spend more money than I want to) I told him I saw there website and printed coupons for a transmission and oil change. Rich said great!! How did you like our new website? My response was a warm "Nice Web". I took a seat because they seemed very busy. A little over 45 minutes later, Rich said your vehicle is done. He even said "I can't beleive how well you've maintaned it. I said "yeah I do". The tech's could not believe either. He gave me my bill and I paid it before he could try to sell me something that I didn't need or want. As I left Rich thanked me for my business and said he would love to have me come back. I stopped and said you know Rich I appreciate your service and I will be back. Infact, Rich doesn't know it yet, I am bringing my 05 Explorer in next week which I know needs some major transmission work. As I said in the beginning ...I am impressed. Have been in sales and marketing for over 35 years. This shop showed this best customer service I have ever experienced from a repair shop. They have my business. I will tell everyone I know how impressed I was their friendly hometown service. Please do use this shop.

2
★★★★★

I brought my 1999 Mercedes ML430 to Big D this past Monday for transmission service and an oil change. I had seen their internet coupon special. Can't tell you how many times I've brought a coupon into other repair shops and they always try to sell me something I don't need or want. Sometimes they see my car and think this guy has money and there going to get into my pocket. It really ticks my off. This time I knew I was okay because I just had the local dealer replace my transmission under a service agreement. I enter and was met by a person named Rich. He greeted me with a smile and said how may I help you? ( Why not, he is going to try have me spend more money than I want to) I told him I saw there website and printed coupons for a transmission and oil change. Rich said great!! How did you like our new website? My response was a warm "Nice Web". I took a seat because they seemed very busy. A little over 45 minutes later, Rich said your vehicle is done. He even said "I can't beleive how well you've maintaned it. I said "yeah I do". The tech's could not believe either. He gave me my bill and I paid it before he could try to sell me something that I didn't need or want. As I left Rich thanked me for my business and said he would love to have me come back. I stopped and said you know Rich I appreciate your service and I will be back. Infact, Rich doesn't know it yet, I am bringing my 05 Explorer in next week which I know needs some major transmission work. As I said in the beginning ...I am impressed. Have been in sales and marketing for over 35 years. This shop showed this best customer service I have ever experienced from a repair shop. They have my business. I will tell everyone I know how impressed I was their friendly hometown service. Please do use this shop.

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They were way to epensive but didn't let all the prices slip until they fixed everything. Three different times told me my car was ready and after I drove across town to pick it up they realized they needed to submit paper work or fix one other thing (even though all three times I called and they said it was ready and by the time I got there it wasn't). They faxed over the wrong amount to the finance lender and didnt tell me until I looked at the paper, and to top it all off they lost my keys when my car was finally ready. Probably the worse experienc eI have ever had with a car shop.

0
★☆☆☆☆

They were way to epensive but didn't let all the prices slip until they fixed everything. Three different times told me my car was ready and after I drove across town to pick it up they realized they needed to submit paper work or fix one other thing (even though all three times I called and they said it was ready and by the time I got there it wasn't). They faxed over the wrong amount to the finance lender and didnt tell me until I looked at the paper, and to top it all off they lost my keys when my car was finally ready. Probably the worse experienc eI have ever had with a car shop.

Pros: none

Cons: everything you can possibly think of

 

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