El Paso Water Solutions

★☆☆☆☆

About El Paso Water Solutions

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I purchased a water cleaning system from el paso water solutions in 2006, the year that they started. The system works well, but I echo the review I have just read; There is no response after calling, no mail contact , nothing! If they are out of business it would be nice if their customers knew about it. As it stands, I have no knowledge of who is capable of providing service to my water system, how to get replacement parts if necessary, or who to contact for any type of assistance. Guess they are just crooks who made some quick money.

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★☆☆☆☆

I purchased a water cleaning system from el paso water solutions in 2006, the year that they started. The system works well, but I echo the review I have just read; There is no response after calling, no mail contact , nothing! If they are out of business it would be nice if their customers knew about it. As it stands, I have no knowledge of who is capable of providing service to my water system, how to get replacement parts if necessary, or who to contact for any type of assistance. Guess they are just crooks who made some quick money.

Pros: none

Cons: no response after calls, no feedback at all.

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The product that they offer is overall great but you have to change your filters every 3-6 months depending on usage. It was time for us to change filters about 3 months ago and we have been calling and calling and leaving message after message for them to come out and service our water system and there has been no response. Today I called and the phone # had been changed called the new # it states that it is temporarily disconnected. We were also told that we would be sent reminders in the mail every 6 months or so reminding us that it is time to change filters have not received anything at all not even a follow up call, letter thanking us for spending $2500.00 on this system nothing. We are getting ready to sell our home and thought that it would be one of our selling points but without having the filters changed it is completely useless. I am guessing they like to take advantage of people that move here from other states "military" or others who may not know anything about the area or what else is offered and take advantage of them. I am very disappointed.

0
★☆☆☆☆

The product that they offer is overall great but you have to change your filters every 3-6 months depending on usage. It was time for us to change filters about 3 months ago and we have been calling and calling and leaving message after message for them to come out and service our water system and there has been no response. Today I called and the phone # had been changed called the new # it states that it is temporarily disconnected. We were also told that we would be sent reminders in the mail every 6 months or so reminding us that it is time to change filters have not received anything at all not even a follow up call, letter thanking us for spending $2500.00 on this system nothing. We are getting ready to sell our home and thought that it would be one of our selling points but without having the filters changed it is completely useless. I am guessing they like to take advantage of people that move here from other states "military" or others who may not know anything about the area or what else is offered and take advantage of them. I am very disappointed.

Cons: no customer service

 

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