Children of Texas Pediatrics

★★★★☆
  • 10350 Bandera Rd # 210

    San Antonio, TX 78250

    Map & Directions
  • 210-688-0088

About Children of Texas Pediatrics

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Horrible place. After the 6th straight appointment of having to wait an hour or more, I'm done. Why set an appointment of you're constantly over booking? Never coming back here again.

3
★★★★★

Horrible place. After the 6th straight appointment of having to wait an hour or more, I'm done. Why set an appointment of you're constantly over booking? Never coming back here again.

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So what your doc is cautious isn't he suppose to be? He has a MD license to protect and cares a lot about his patients-so much he won't rush the nervous parent. If its hard to schedule a Well visit it's beause you didnt schedule in

3
★★★★★

So what your doc is cautious isn't he suppose to be? He has a MD license to protect and cares a lot about his patients-so much he won't rush the nervous parent. If its hard to schedule a Well visit it's beause you didnt schedule in

.

Our little boy is 5 months old and we selected Dr. Donnel as our pediatrician before he was born (took a chance). He is AWESOME! Extremely knowledgeable and has a great answer for every question we have (even the dumb first-time parent

3
★★★★★

Our little boy is 5 months old and we selected Dr. Donnel as our pediatrician before he was born (took a chance). He is AWESOME! Extremely knowledgeable and has a great answer for every question we have (even the dumb first-time parent

.

I feel obligated to write a review after seeing the negative ones. We have been going to Dr. Donnel for three years and he is amazing. Every time we go in for a well check he takes his time with the appointment. I never feel rushed in

3
★★★★★

I feel obligated to write a review after seeing the negative ones. We have been going to Dr. Donnel for three years and he is amazing. Every time we go in for a well check he takes his time with the appointment. I never feel rushed in

.

RUDE - RUDE - RUDE\r
\r
Several years ago (I believe 2008 and 2009) I walked out of this office due to wait time. I was moved from the waiting room after an eternity and then waited just as long in the back room to see the doctor. On one

3
★★★★★

RUDE - RUDE - RUDE\r
\r
Several years ago (I believe 2008 and 2009) I walked out of this office due to wait time. I was moved from the waiting room after an eternity and then waited just as long in the back room to see the doctor. On one

.

God forbid you mention something and even answer your own question! You will be billed for an office visit instead of a well check just because you may have said, "I didn't bring him in for this cold because I knew there was nothing that could be done about it" cha ching, they are going to bill you for that comment. Also very overly cautious, if your child has a mosquito bite, a red flag will be raised. Had to wait an hour and half just to get the flu vaccine. They had no appointments for well checks until a month out. There is no real separation between well and sick children. Rude staff. I'm changing doctors after being on a downhill ride for the last two years. Very disappointed

1
★★☆☆☆

God forbid you mention something and even answer your own question! You will be billed for an office visit instead of a well check just because you may have said, "I didn't bring him in for this cold because I knew there was nothing that could be done about it" cha ching, they are going to bill you for that comment. Also very overly cautious, if your child has a mosquito bite, a red flag will be raised. Had to wait an hour and half just to get the flu vaccine. They had no appointments for well checks until a month out. There is no real separation between well and sick children. Rude staff. I'm changing doctors after being on a downhill ride for the last two years. Very disappointed

Pros: good circumsion

Cons: long wait times, cant book well visit for a month, billing

.

I expect great customer service whenever I step into a pediatricians office. I've been to other offices with great staff and this is not one of them. The pediatricians are great, they take thier time with the patient, cover all steps needed to improve conditions in easy to understand doctor lingo. Today, a clipboard was literally thrown to me so I could update demographics, then come to find out, there are no available flu shots, after being told 2 days prior that the vaccine would be available if we made appointment at that time. THEN, they wanted to charge a copay for the H1N1 shot, when my plans covers all cost, vaccine and administrative fees 100%. This staff member told me that she is going by what the insurance told her, I requested she speak to the rep. I was talking to and she outright refused. Needless to say, after the way I was treated, I left, without my son getting his shot. I called later and spoke to a "supervisor" after being told that there was none, but I was being persistant. This woman didn't want to hear me out. Kept interrupting me, doubting the poor customer service given, and once I asked her why she was a supervisor if she wasn't willing to hear what happened, she got defensive and said " I am ending this phone call" and hung-up. Are you serious? DON'T GO THERE, there are plenty of good Pediatricians in the area, where the service is much better. I have given this place 1 too many opportunities and today was the icing on the cake. I ended up getting my son a shot last minute at my daughters pediatricians office, only after hearing of my situtation at other office, they felt terrible. And it was cost free!...I'm kinda thinking that this office is scheming patients. I'm thinking that they booked the appt to get me in there knowing they had the H1N1 shot, but not the seasonal flu shot, knowing that would be a seperate appt, therefore....2 copays? Hmm...this isn't over yet until I speak to one of the doctors. I am sure they wouldn't be happy with this service.

0
★☆☆☆☆

I expect great customer service whenever I step into a pediatricians office. I've been to other offices with great staff and this is not one of them. The pediatricians are great, they take thier time with the patient, cover all steps needed to improve conditions in easy to understand doctor lingo. Today, a clipboard was literally thrown to me so I could update demographics, then come to find out, there are no available flu shots, after being told 2 days prior that the vaccine would be available if we made appointment at that time. THEN, they wanted to charge a copay for the H1N1 shot, when my plans covers all cost, vaccine and administrative fees 100%. This staff member told me that she is going by what the insurance told her, I requested she speak to the rep. I was talking to and she outright refused. Needless to say, after the way I was treated, I left, without my son getting his shot. I called later and spoke to a "supervisor" after being told that there was none, but I was being persistant. This woman didn't want to hear me out. Kept interrupting me, doubting the poor customer service given, and once I asked her why she was a supervisor if she wasn't willing to hear what happened, she got defensive and said " I am ending this phone call" and hung-up. Are you serious? DON'T GO THERE, there are plenty of good Pediatricians in the area, where the service is much better. I have given this place 1 too many opportunities and today was the icing on the cake. I ended up getting my son a shot last minute at my daughters pediatricians office, only after hearing of my situtation at other office, they felt terrible. And it was cost free!...I'm kinda thinking that this office is scheming patients. I'm thinking that they booked the appt to get me in there knowing they had the H1N1 shot, but not the seasonal flu shot, knowing that would be a seperate appt, therefore....2 copays? Hmm...this isn't over yet until I speak to one of the doctors. I am sure they wouldn't be happy with this service.

Pros: Good Pediatrician

Cons: Poor Customer Service

.

From the first visit, when we moved 1+ yrs ago, I was sized up to see how many office visits they could get from me. My son takes medicine that without it he doesn't function. This requires an annual visit and a script picked up once a month. The monthly scripts have been a nightmare because they have repeatedly let my son run out even though I call 7+ days in advance. The final straw came when I had follow up behind them AGAIN and was told that they had to see him before they would write his script. I don??t respond well to my child's health being held for ransom so they can charge for an extra visit. He had been in for his annual visit 6 months ago. They said that didn??t count because they didn??t do the physical. My response was why didn't the doctor do whatever he had to do and why wasn??t I called about the problem with his script? Got their stock excuse of wrong phone# written down. They decided they would write the script if I set up an appt. Fine. Done right then. Late that night the nurse left a message saying they were not going to write him a script unless he set up an appointment. The right hand never knows what the left hand is doing with these people. If this was the first time I would have been ok but it has just been one long screw up with them.

If you want a doctor for your child that truly cares about your child's health over lining their own pockets, keeps accurate health records for decisions or you have a child that needs anything over medicine for a basic sniffle or vaccination then these people are not for you.

If you like having to take off work to make multiple visits when one is sufficient, like having to constantly chase behind their staff to get them to do their job, like the drama of constant screw ups, like sitting in a waiting room (might be 30 minutes but could just as easily be an hour or more), like the feeling of your child's health being used to strong arm you, like being talked to in a condescending manner then call these people.

0
★☆☆☆☆

From the first visit, when we moved 1+ yrs ago, I was sized up to see how many office visits they could get from me. My son takes medicine that without it he doesn't function. This requires an annual visit and a script picked up once a month. The monthly scripts have been a nightmare because they have repeatedly let my son run out even though I call 7+ days in advance. The final straw came when I had follow up behind them AGAIN and was told that they had to see him before they would write his script. I don??t respond well to my child's health being held for ransom so they can charge for an extra visit. He had been in for his annual visit 6 months ago. They said that didn??t count because they didn??t do the physical. My response was why didn't the doctor do whatever he had to do and why wasn??t I called about the problem with his script? Got their stock excuse of wrong phone# written down. They decided they would write the script if I set up an appt. Fine. Done right then. Late that night the nurse left a message saying they were not going to write him a script unless he set up an appointment. The right hand never knows what the left hand is doing with these people. If this was the first time I would have been ok but it has just been one long screw up with them.

If you want a doctor for your child that truly cares about your child's health over lining their own pockets, keeps accurate health records for decisions or you have a child that needs anything over medicine for a basic sniffle or vaccination then these people are not for you.

If you like having to take off work to make multiple visits when one is sufficient, like having to constantly chase behind their staff to get them to do their job, like the drama of constant screw ups, like sitting in a waiting room (might be 30 minutes but could just as easily be an hour or more), like the feeling of your child's health being used to strong arm you, like being talked to in a condescending manner then call these people.

Pros: They get it right sometimes

Cons: Unnecessary Visits & Horrible Staff

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I just got home from this office and after almost 2 hours- I finally was able to get my daughter's flu shot. I am not sure what took so long to get a flu shot, but 2 hours is just unacceptable especially for a 2 1/2 year old. I do like both of the physicians, but just can not deal with the wait times anymore. This is also not my first experience with waiting so long in this office- something needs to be done! Sorry, but I will be finding another physician.

1
★★★☆☆

I just got home from this office and after almost 2 hours- I finally was able to get my daughter's flu shot. I am not sure what took so long to get a flu shot, but 2 hours is just unacceptable especially for a 2 1/2 year old. I do like both of the physicians, but just can not deal with the wait times anymore. This is also not my first experience with waiting so long in this office- something needs to be done! Sorry, but I will be finding another physician.

Pros: The doctor's are very good

Cons: WAIT TIMES

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We followed Dr. Clay-Flores from Children of Texas Pediatrics because he was literally the only doctor my son had seen that he felt comfortable with (he was 6 mnts old at the time. in 2004). Now I have two boys my oldest is 6yrs now and the youngest is 3. They have been seen by both Dr. Donnell and Dr. Clay Flores and I couldn't ask for better doctors.

They are both very cautious doctors and take time in making diagnosis. They way heavily on what parents feel and say in regard to the seriousness of the child's ailment. I appreciate that especially w/antibiotics. They aren't always necessary but Dr. Donnell has prescribed them in the past when he asked if it would make me feel more comfortable.

If you are worried about wait times then try to make and keep an appointment. When you get squeezed into a busy schedule you just have to expect a wait. As for the staff, well bad staff happens at every doctor you just have to be prepared for it and know that you are there to see the doctor not just his staff. I've never been disappointed in the nurses who assist the docs.

I've seen other Peds. and in my opinion you can't do better than these two gentlemen.

2
★★★★★

We followed Dr. Clay-Flores from Children of Texas Pediatrics because he was literally the only doctor my son had seen that he felt comfortable with (he was 6 mnts old at the time. in 2004). Now I have two boys my oldest is 6yrs now and the youngest is 3. They have been seen by both Dr. Donnell and Dr. Clay Flores and I couldn't ask for better doctors.

They are both very cautious doctors and take time in making diagnosis. They way heavily on what parents feel and say in regard to the seriousness of the child's ailment. I appreciate that especially w/antibiotics. They aren't always necessary but Dr. Donnell has prescribed them in the past when he asked if it would make me feel more comfortable.

If you are worried about wait times then try to make and keep an appointment. When you get squeezed into a busy schedule you just have to expect a wait. As for the staff, well bad staff happens at every doctor you just have to be prepared for it and know that you are there to see the doctor not just his staff. I've never been disappointed in the nurses who assist the docs.

I've seen other Peds. and in my opinion you can't do better than these two gentlemen.

Pros: Wonderful Doctors

.

This was originally a five star review after the first two months we were going to this office but now that we've been coming here for a year I definitely do not feel the same way. The office staff is so rude that next month's well visit will probably be our last at this office. The only reason we have stayed this long is because the Dr. and nurses are amazing but the staff has become way too much to handle. It seems like they are always having problems with their system and can never find any trace of our daughter. And even though our insurance changed almost a year ago at every single visit they tell me that the insurance they have on file has been canceled and every single time I have to update them. One time they even announced it out to the waiting room and asked how I was planning on paying for the visit with the entire waiting room listening in. I had read other reviews and couldn't understand why anyone would stop seeing a Dr. over his office staff but I get it now. What a shame.

1
★★★☆☆

This was originally a five star review after the first two months we were going to this office but now that we've been coming here for a year I definitely do not feel the same way. The office staff is so rude that next month's well visit will probably be our last at this office. The only reason we have stayed this long is because the Dr. and nurses are amazing but the staff has become way too much to handle. It seems like they are always having problems with their system and can never find any trace of our daughter. And even though our insurance changed almost a year ago at every single visit they tell me that the insurance they have on file has been canceled and every single time I have to update them. One time they even announced it out to the waiting room and asked how I was planning on paying for the visit with the entire waiting room listening in. I had read other reviews and couldn't understand why anyone would stop seeing a Dr. over his office staff but I get it now. What a shame.

Pros: Wonderful with kids, Great Dr, and nurses

Cons: Horrible staff

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Wow, everyone has a comment about the wait times!!

I love my kids doctor, Dr. Clay-Flores. His bedside manner is very good and he's a very gentle and child-friendly doc. You can tell he genuinely care about the health of his patients. He once had my child get a simple test just to make sure everything was in order and to the shock of our lives, my child had LEAD in his system. He was about 6 or 8 months old at the time. We've been forever grateful to him for that. I once took my son for a checkup because of a viral infection and I guess I must have not been too pleased with his answers because later that evening Dr. Clay-Flores called to make sure everything was okay because he felt I wasn't satisfied with his responses. He's been the best pediatrician and I'm very happy being their client.

Now, as for the wait time....yes! They are bad! Try to get your appointment early in the morning! I hate waiting so long but it's so worth it because he does take his time with your kids. A lot of times the reason why I wait so long is because my kids get sick at the last minute and i'm usually squeezed in to their already full schedule. But for me, this is minor in comparison to the care my children receive. Another negative that does really bother me, is the fact that they've changed staff so many times. I miss Stella in the fron desk and the nurse, Anelie, or something similar to that. There was a staff person named Shelly that was super rude but, true to their style, she's no longer there.
I totally recommend Dr. Clay-Flores, the only reason they don't get five stars is because of the wait times and the staff turnover.

2
★★★★☆

Wow, everyone has a comment about the wait times!!

I love my kids doctor, Dr. Clay-Flores. His bedside manner is very good and he's a very gentle and child-friendly doc. You can tell he genuinely care about the health of his patients. He once had my child get a simple test just to make sure everything was in order and to the shock of our lives, my child had LEAD in his system. He was about 6 or 8 months old at the time. We've been forever grateful to him for that. I once took my son for a checkup because of a viral infection and I guess I must have not been too pleased with his answers because later that evening Dr. Clay-Flores called to make sure everything was okay because he felt I wasn't satisfied with his responses. He's been the best pediatrician and I'm very happy being their client.

Now, as for the wait time....yes! They are bad! Try to get your appointment early in the morning! I hate waiting so long but it's so worth it because he does take his time with your kids. A lot of times the reason why I wait so long is because my kids get sick at the last minute and i'm usually squeezed in to their already full schedule. But for me, this is minor in comparison to the care my children receive. Another negative that does really bother me, is the fact that they've changed staff so many times. I miss Stella in the fron desk and the nurse, Anelie, or something similar to that. There was a staff person named Shelly that was super rude but, true to their style, she's no longer there.
I totally recommend Dr. Clay-Flores, the only reason they don't get five stars is because of the wait times and the staff turnover.

Pros: great bedside manner, genuine care for patients

Cons: wait time and high staff turnover

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This office has the rudest office staff I have ever met! The Dr Donnell is nice, but my goodness he is over cautious. He makes me bring my child in for everything that I have a question about, and then there are HUGE wait times. I am a new mom and I don?t always know what the best route to go is for little issues like constipation etc, I don?t want to go in and wait for hours to find out what to do.
Changing doctors.

0
★☆☆☆☆

This office has the rudest office staff I have ever met! The Dr Donnell is nice, but my goodness he is over cautious. He makes me bring my child in for everything that I have a question about, and then there are HUGE wait times. I am a new mom and I don?t always know what the best route to go is for little issues like constipation etc, I don?t want to go in and wait for hours to find out what to do.
Changing doctors.

Pros: spends time with child

Cons: rude staff

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I have not experienced the wait times others have listed here. As with any doctor's office I have waited 20 - 30 minutes before. I think that is just the state of our health care industry today. I have had to visit many doctors for my own issues so am keenly aware that almost every doctor has bad wait times. Dr. Donnel is an excellent doctor. He does take his time, and is cautious, which I actually appreciate when it comes to my CHILD. He was not condescending nor rude when we decided to stop doing vaccinations for a while due to personal research. He has been supportive, caring and calm regardless of the situation.

2
★★★★★

I have not experienced the wait times others have listed here. As with any doctor's office I have waited 20 - 30 minutes before. I think that is just the state of our health care industry today. I have had to visit many doctors for my own issues so am keenly aware that almost every doctor has bad wait times. Dr. Donnel is an excellent doctor. He does take his time, and is cautious, which I actually appreciate when it comes to my CHILD. He was not condescending nor rude when we decided to stop doing vaccinations for a while due to personal research. He has been supportive, caring and calm regardless of the situation.

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I have seen both doctors here and they are both very nice. The downside is the very long office visits. I have never been out of there in less than 2 hours. Normally you are seen 1 hour after your apt. time and then expect to be in the room for another hour. I have to say the doctors spend a lot of time with you once you finally see them. Dr Donnel's nurses are very helpful and provided a lot of information.

2
★★★★☆

I have seen both doctors here and they are both very nice. The downside is the very long office visits. I have never been out of there in less than 2 hours. Normally you are seen 1 hour after your apt. time and then expect to be in the room for another hour. I have to say the doctors spend a lot of time with you once you finally see them. Dr Donnel's nurses are very helpful and provided a lot of information.

Pros: Kind Doctors

Cons: Long wait

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The rude and careless office staff never fails to disappoint...I have experienced scheduling mishaps, extremely long wait times (1+ hour), and very poor customer service overall. As if this wasn't frustrating enough, Dr. Donnel insisted on discussing every aspect of my life and my daughter's life and offering unsolicited advice in a condescending manner.

0
★☆☆☆☆

The rude and careless office staff never fails to disappoint...I have experienced scheduling mishaps, extremely long wait times (1+ hour), and very poor customer service overall. As if this wasn't frustrating enough, Dr. Donnel insisted on discussing every aspect of my life and my daughter's life and offering unsolicited advice in a condescending manner.

Pros: Convenient Location

Cons: Long Wait Time, Terrible Office Staff

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The doctors are really nice, however, they have the worse office staff ever. EVERY time I have had to take my kids in we have had to wait at least an hour past our appointment time. I had to wait two hours one time. For those of you with little kids you know this can be really hard, especially when they are sick. The office staff has also gotten our appointment time wrong causing us to have to reschedule. Dr. Donnel is nice. He takes his time with the kids... sometimes too much time. He seems a little over cautious- he told us not to take our perfectly healthy newborn out in public until he was older. I have two older kids and I that was the first time I had ever heard anything like that. Also, the waiting room is just one big room. I prefer a place where sick children are seperated from healthy ones.

1
★★☆☆☆

The doctors are really nice, however, they have the worse office staff ever. EVERY time I have had to take my kids in we have had to wait at least an hour past our appointment time. I had to wait two hours one time. For those of you with little kids you know this can be really hard, especially when they are sick. The office staff has also gotten our appointment time wrong causing us to have to reschedule. Dr. Donnel is nice. He takes his time with the kids... sometimes too much time. He seems a little over cautious- he told us not to take our perfectly healthy newborn out in public until he was older. I have two older kids and I that was the first time I had ever heard anything like that. Also, the waiting room is just one big room. I prefer a place where sick children are seperated from healthy ones.

Pros: The doctor is nice.

Cons: Very, Very, Very long wait time

.

MY KIDS ARE NOT AFRAID OF GOING TO THE DOCTOR ANYMORE, THE CARE AND PROFESSIONAL SERVICE THAT WE GET FROM DR. DONNELL IS GREAT AND THE KIDS FEEL COMFORTABLE AROUND THE OFFICE. HIGHLY RECOMMENDED.

2
★★★★★

MY KIDS ARE NOT AFRAID OF GOING TO THE DOCTOR ANYMORE, THE CARE AND PROFESSIONAL SERVICE THAT WE GET FROM DR. DONNELL IS GREAT AND THE KIDS FEEL COMFORTABLE AROUND THE OFFICE. HIGHLY RECOMMENDED.

Pros: GOOD WITH THE KIDS

Cons: SOMETIMES HAVE TO WAIT IN OFFICE

 

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