Empire Today

★★★☆☆
  • 2744 Regency Dr

    Grand Prairie, TX 75050

    Map & Directions
  • 972-522-6000

Home & Garden

Home & Garden
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Called - they didn't show. Called again. No help in rescheduling - wanted me to go to the back of the line even though they are the ones that stood me up. So glad to have missed work to wait around for no reason... After talking with their script reading customer service folks and manager for nearly an hour, it was clear that I had been saved from any further experience with this company by their not showing up! Guess someone is looking out for us by steering us away from this company. I will never call them again!! (Sad when you think of how much $$ they spend to get you to call...)

1
★☆☆☆☆

Called - they didn't show. Called again. No help in rescheduling - wanted me to go to the back of the line even though they are the ones that stood me up. So glad to have missed work to wait around for no reason... After talking with their script reading customer service folks and manager for nearly an hour, it was clear that I had been saved from any further experience with this company by their not showing up! Guess someone is looking out for us by steering us away from this company. I will never call them again!! (Sad when you think of how much $$ they spend to get you to call...)

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UNPROFESSIONAL CARPET CLEANERS - SCAM
When I called to make an appointment, I explained everything that was supposed to be cleaned and the lady who took my information gave me my total $ 189.99 + tax (5 rooms & a stair way), when the cleaning guys came, they estimated the work for $ 400+ and after arguing and negotiating, they agreed on $ 256, I could cancel the appointment but since we all canceled our Sunday schedules we had no choice but to go ahead, they finished cleaning (the whole rooms, stairs) in 30 minutes and I could not see any difference, it looked like somebody passed a vacuum. I do not recommend this company to any one and I will not use them even for FREE!!!!!

1
★☆☆☆☆

UNPROFESSIONAL CARPET CLEANERS - SCAM
When I called to make an appointment, I explained everything that was supposed to be cleaned and the lady who took my information gave me my total $ 189.99 + tax (5 rooms & a stair way), when the cleaning guys came, they estimated the work for $ 400+ and after arguing and negotiating, they agreed on $ 256, I could cancel the appointment but since we all canceled our Sunday schedules we had no choice but to go ahead, they finished cleaning (the whole rooms, stairs) in 30 minutes and I could not see any difference, it looked like somebody passed a vacuum. I do not recommend this company to any one and I will not use them even for FREE!!!!!

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I love their commercial! They have great sales promotions, and their service is great. My mom wants her floor remodeled now!

5
★★★★★

I love their commercial! They have great sales promotions, and their service is great. My mom wants her floor remodeled now!

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Empire did a nice job on our wood flooring. The staff was professional, honest and hardworking from the sales team to the work crew. The floors look nice and could have cost much more from other companies.

4
★★★★☆

Empire did a nice job on our wood flooring. The staff was professional, honest and hardworking from the sales team to the work crew. The floors look nice and could have cost much more from other companies.

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