Ricoh USA Inc

★★★★☆
  • 13430 Northwest Fwy 500

    Houston, TX 77040

    Map & Directions
  • 832-203-8635

4.0 3
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Horrible customer service. The reps will either lie to you about contract end dates or not respond in order for them to auto-renew. Absolutely abysmal company and products! Never again would I place one of these in my place of

3
★★★★★

Horrible customer service. The reps will either lie to you about contract end dates or not respond in order for them to auto-renew. Absolutely abysmal company and products! Never again would I place one of these in my place of

.

I was tasked to replace our aging 25ppm Konica, while keeping costs close to the same. We do a MASSIVE amount of document scanning and the Konica was painfully slow, often backlogging the office.

The process of selecting a vendor took me a looooong time. I think we started talking to vendors in Sept and I didn't contract until 4 or 5 months later. They remained supportive, patient and engaging the entire time, which often meant researching alternate solutions for me, while not being pushy and overbearing with me at all. Truth be told, they probably won the contract for that reason, as the other vendors I was pursuing got dropped from my list one by one for being shady, and assaulting me with a constant bombardment of sales calls - sometimes COLD!

In the end, these guys came through with a 50ppm color machine for us (MPC5000) while SAVING me money! I got a win win with increased performance at lower cost of ownership.

Post sale support? They have always bent over backwards for me. They are in the process of doing that for me right now which is what prompted me to submit a review.

The tech that visits knows what hes doing, and is always sharing information with me on how I can improve performance and life.

My sales contacts (Brian & Chris) continue to support me in any way they can - dropping what they are doing to respond.

I don't know really how much more I could expect?

I know I have a choice with who I do business with and I do not regret this decision one bit.

2
★★★★★

I was tasked to replace our aging 25ppm Konica, while keeping costs close to the same. We do a MASSIVE amount of document scanning and the Konica was painfully slow, often backlogging the office.

The process of selecting a vendor took me a looooong time. I think we started talking to vendors in Sept and I didn't contract until 4 or 5 months later. They remained supportive, patient and engaging the entire time, which often meant researching alternate solutions for me, while not being pushy and overbearing with me at all. Truth be told, they probably won the contract for that reason, as the other vendors I was pursuing got dropped from my list one by one for being shady, and assaulting me with a constant bombardment of sales calls - sometimes COLD!

In the end, these guys came through with a 50ppm color machine for us (MPC5000) while SAVING me money! I got a win win with increased performance at lower cost of ownership.

Post sale support? They have always bent over backwards for me. They are in the process of doing that for me right now which is what prompted me to submit a review.

The tech that visits knows what hes doing, and is always sharing information with me on how I can improve performance and life.

My sales contacts (Brian & Chris) continue to support me in any way they can - dropping what they are doing to respond.

I don't know really how much more I could expect?

I know I have a choice with who I do business with and I do not regret this decision one bit.

.

I have had two leases with this company and I will not renew again! They bought out IKON and their Service Department went down hill fast! If you need a dependable machine with dependable service - go elsewhere! They have cost my company a lot of money with downtime that was NOT needed.

0
★☆☆☆☆

I have had two leases with this company and I will not renew again! They bought out IKON and their Service Department went down hill fast! If you need a dependable machine with dependable service - go elsewhere! They have cost my company a lot of money with downtime that was NOT needed.

Pros: Ricoh makes good copiers but they can't service them!

Cons: Service Techs lack training needed!

 

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