Track 21

★★★☆☆
29.8457 -95.6458
Map and Directions to Track 21

281-200-2600

4815 Highway 6 N

Houston, TX

77084

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About Track 21

Automotive

Automotive
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Go-Kart Raceway

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3.2 5
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Reviews 1 - 5 of 5.
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Our kids had a great time at track 21 last weekend, I would say to go early in the day to avoid the crowds but other than that you can't argue with AC AND FAST CARS! This is the only indoor track I know of in Houston and it was well worth the trip! :)

5
★★★★★

Our kids had a great time at track 21 last weekend, I would say to go early in the day to avoid the crowds but other than that you can't argue with AC AND FAST CARS! This is the only indoor track I know of in Houston and it was well worth the trip! :)

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This is a great place for fun at all times of the year. It is an indoor go kart track along with laser tag and video games. They are usually open around 3pm except on weekends. It's a fun place to go with friends. Recommend giving it a try. They have helmets you need to buy or wear a stocking over your head for health reasons. It can be a little loud when there are a lot of cars racing

4
★★★★☆

This is a great place for fun at all times of the year. It is an indoor go kart track along with laser tag and video games. They are usually open around 3pm except on weekends. It's a fun place to go with friends. Recommend giving it a try. They have helmets you need to buy or wear a stocking over your head for health reasons. It can be a little loud when there are a lot of cars racing

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Latest reviews from Citysearch.

.

Yesterday a few friends and I visited Track 21 to take advantage of some Groupons that we had purchased.

Upon arrival at Track 21 we attempt to walk in the automatic door with the large arrow indicating the entrance. That door was locked, along with all but one main door. Not that big a deal right? However when thinking about fire code and trying to use the same doors to leave in case of an emergency the story changes. Imagine a group of twenty people trying to leave where one quarter of them get stuck at locked doors, thus forcing them to try and squeeze through one exit.

Quoting the Houston fire code:
" Sec. 8.007. Exit Doors

During the period of occupancy, no exit door shall be locked, bolted or otherwise fastened or obstructed by any means so that the door cannot be opened from the inside by use of the ordinary latch or knob or by pressure on the door or on a panic release device."

This is a clear violation.

To continue on with my story, we were notified that they would not accept the Groupon due to a corporate event. This would not normally be a problem, however yesterday was the last day the groupon was valid. There were at least tweleve other people, with more coming in the door later trying to use this same groupon.

The manager, Ian, who seemed to have no authority on anything in the establishment made a few nervous phone calls to this mysterious general manager who was unwilling to budge and provide any sort of customer service.

After a second phone call, some ten minutes after Ian recieved a tounge lashing from 12 angry customers he called again to which the general manager agreed to making all of us wait two hours, which was past closing time, to then do our fifteen minutes of race time.

In the time that we spent arguing, we could have done our race and been out the door happy customers. Instead they would not budge or provide any sort of refund or accomodation, aside from making us all sit around for two hours.

Stay away at all costs, it is not worth it. I have many more complaints regarding the rest of the staff and lack of customer service, but that is not worth my time to go into all the specific details.

1
★☆☆☆☆

Yesterday a few friends and I visited Track 21 to take advantage of some Groupons that we had purchased.

Upon arrival at Track 21 we attempt to walk in the automatic door with the large arrow indicating the entrance. That door was locked, along with all but one main door. Not that big a deal right? However when thinking about fire code and trying to use the same doors to leave in case of an emergency the story changes. Imagine a group of twenty people trying to leave where one quarter of them get stuck at locked doors, thus forcing them to try and squeeze through one exit.

Quoting the Houston fire code:
" Sec. 8.007. Exit Doors

During the period of occupancy, no exit door shall be locked, bolted or otherwise fastened or obstructed by any means so that the door cannot be opened from the inside by use of the ordinary latch or knob or by pressure on the door or on a panic release device."

This is a clear violation.

To continue on with my story, we were notified that they would not accept the Groupon due to a corporate event. This would not normally be a problem, however yesterday was the last day the groupon was valid. There were at least tweleve other people, with more coming in the door later trying to use this same groupon.

The manager, Ian, who seemed to have no authority on anything in the establishment made a few nervous phone calls to this mysterious general manager who was unwilling to budge and provide any sort of customer service.

After a second phone call, some ten minutes after Ian recieved a tounge lashing from 12 angry customers he called again to which the general manager agreed to making all of us wait two hours, which was past closing time, to then do our fifteen minutes of race time.

In the time that we spent arguing, we could have done our race and been out the door happy customers. Instead they would not budge or provide any sort of refund or accomodation, aside from making us all sit around for two hours.

Stay away at all costs, it is not worth it. I have many more complaints regarding the rest of the staff and lack of customer service, but that is not worth my time to go into all the specific details.

Pros: None to speak of

Cons: Everything about the establishment

.

Now granted, I probably shouldn't have taken the kids at 9 pm on Saturday, but just had a horrible experience there, and won't likely return. I should also say that I have been a regular patron for several years, and have had fun on the Karts, which are the best "fee karts" in town, and on a great track to boot, but Track 21 has really lost its way. Children are running the place. The oldest employee I saw couldn't have been a day over 17. Took forever to get checked in, as the cashier had disappeared, and when she reappeared, she seemed oblivious to the fact that I was standing there. Had a 11 or 12 year old "employee" bark some extremely rude comments to me as I was getting my two 8 year old boys ready for a laser tag game. We go laser tagging very regularly, but had never been at this location. We've always just stuck with the karts. Wish that we had. LT arena was filled with roughhousing teenagers, and my kids were being pushed and shoved the whole time. "Management" was nowhere to be found to put an end to this, and I am not about to get into a confrontation with a pack of miscreant juveniles in front of my boys. By the time we got out, the oldest one was in tears, and bordeline traumatized, and so we had to leave, as I wasn't about to put him behind the wheel of a kart in that state, adn the evening was pretty much ruined. Also, not that it mattered, but my laser tag gear was malfunctioning the entire time. The cashier was apologetic when I told her what had happened, ad assured me that there would be a conversation with the employee. She refunded the unused kart passes I had bought at $15 per ride for the kids, but still charged me for the laser tag...which is fine. I consider it a parting gift to them.

Overall, great karts...best in town by far...but a clientele and staff that are so bad, that I won't return to see if they improve.

1
★☆☆☆☆

Now granted, I probably shouldn't have taken the kids at 9 pm on Saturday, but just had a horrible experience there, and won't likely return. I should also say that I have been a regular patron for several years, and have had fun on the Karts, which are the best "fee karts" in town, and on a great track to boot, but Track 21 has really lost its way. Children are running the place. The oldest employee I saw couldn't have been a day over 17. Took forever to get checked in, as the cashier had disappeared, and when she reappeared, she seemed oblivious to the fact that I was standing there. Had a 11 or 12 year old "employee" bark some extremely rude comments to me as I was getting my two 8 year old boys ready for a laser tag game. We go laser tagging very regularly, but had never been at this location. We've always just stuck with the karts. Wish that we had. LT arena was filled with roughhousing teenagers, and my kids were being pushed and shoved the whole time. "Management" was nowhere to be found to put an end to this, and I am not about to get into a confrontation with a pack of miscreant juveniles in front of my boys. By the time we got out, the oldest one was in tears, and bordeline traumatized, and so we had to leave, as I wasn't about to put him behind the wheel of a kart in that state, adn the evening was pretty much ruined. Also, not that it mattered, but my laser tag gear was malfunctioning the entire time. The cashier was apologetic when I told her what had happened, ad assured me that there would be a conversation with the employee. She refunded the unused kart passes I had bought at $15 per ride for the kids, but still charged me for the laser tag...which is fine. I consider it a parting gift to them.

Overall, great karts...best in town by far...but a clientele and staff that are so bad, that I won't return to see if they improve.

.

Im not a huge racing person, but I felt like Jeff Gordon in these things. I came on a super track day when the 1/4 mile track was set up and raced with my friends. It was amazing. We were there for about 3 hours and had a blast, while our kids played in their laser tag arena. The only bad thing is that on the weekend with the combined track it does get quite busy and there can be a wait of about 30 min, but we needed that to rest so it worked out pretty well. The staff also went over my racing line and made me feel like a pro and not an amateur. Thanks Track 21 for a great time!

5
★★★★★

Im not a huge racing person, but I felt like Jeff Gordon in these things. I came on a super track day when the 1/4 mile track was set up and raced with my friends. It was amazing. We were there for about 3 hours and had a blast, while our kids played in their laser tag arena. The only bad thing is that on the weekend with the combined track it does get quite busy and there can be a wait of about 30 min, but we needed that to rest so it worked out pretty well. The staff also went over my racing line and made me feel like a pro and not an amateur. Thanks Track 21 for a great time!

Pros: HUGE track, Fast go karts (like 45 MPH), totally safe, Big laser tag arena the kids loved

Cons: It was packed on saturday.