Bank of America Mortgage

★☆☆☆☆

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Do NOT do business with them.

I was at an auction where they were the seller, and they were selling the home "as-is". Ok, fine. They said utilities were not allowed to be turned on, but in order to close, my lender required them to be working. They did not disclose that the home needed repairs, and would not answer me when I asked why could they not be turned on if I was going to sign up for the utilities & pay for them except to repeat themselves. I found that the water had a leak in the basement and did not work in several places when I turned it on, anyway (thinking I could close if it checked out, and that they just didn't want to pay for the utilities). When I found this out and told them, they wanted me to pay for damages, when the only thing that happened was water came out of a smoke detector and shorted it out, and mold formed later on but they had a clause in the sales contract saying they weren't going to clean that, anyway. They then wanted me to deal with Bank of America, because BoA owns Countrywide, anyway. BoA wanted 3 months of mortgage reserves in my bank account for 60 days, on top of closing costs. The only way to get rid of the 60 day requirement was to pay another 5% down. I offered to do this over the course of 90 days - Countrywide REFUSED. So I got an estimate of what it took to repair the leak ($1k) and took that to another lender that required only that and no repairs were needed before closing in order to close, just an updated appraisal 'cause the old one was now > 60 days old. Right when I have my appraiser go get it, and tell Countrywide, via the auction company (they wouldn't talk to me directly, citing a "conflict of interest"), they dump the house off to another realtor, and I lose my down payment. I have a BBB complaint against these people for my down payment back, minus $1k for their "repairs" that more than covers bringing it up to the state it was in at the time of the auction.

1
★☆☆☆☆

Do NOT do business with them.

I was at an auction where they were the seller, and they were selling the home "as-is". Ok, fine. They said utilities were not allowed to be turned on, but in order to close, my lender required them to be working. They did not disclose that the home needed repairs, and would not answer me when I asked why could they not be turned on if I was going to sign up for the utilities & pay for them except to repeat themselves. I found that the water had a leak in the basement and did not work in several places when I turned it on, anyway (thinking I could close if it checked out, and that they just didn't want to pay for the utilities). When I found this out and told them, they wanted me to pay for damages, when the only thing that happened was water came out of a smoke detector and shorted it out, and mold formed later on but they had a clause in the sales contract saying they weren't going to clean that, anyway. They then wanted me to deal with Bank of America, because BoA owns Countrywide, anyway. BoA wanted 3 months of mortgage reserves in my bank account for 60 days, on top of closing costs. The only way to get rid of the 60 day requirement was to pay another 5% down. I offered to do this over the course of 90 days - Countrywide REFUSED. So I got an estimate of what it took to repair the leak ($1k) and took that to another lender that required only that and no repairs were needed before closing in order to close, just an updated appraisal 'cause the old one was now > 60 days old. Right when I have my appraiser go get it, and tell Countrywide, via the auction company (they wouldn't talk to me directly, citing a "conflict of interest"), they dump the house off to another realtor, and I lose my down payment. I have a BBB complaint against these people for my down payment back, minus $1k for their "repairs" that more than covers bringing it up to the state it was in at the time of the auction.

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