Southwestern Muffler & Brake Works

★★★☆☆
  • 5118 Highway 6 N

    Houston, TX 77084

    Map & Directions
  • 281-463-8079

Automotive

Automotive
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Very Disappointed. They obsequiously greet you but in the end it is not true. They quoted me a price of 149.50 for the brakes. Then pushed very hard to upsell rotors and pads as important without checking the thickness of the rotors. I asked them to adjust the rear brake shoes in rear, a minor a adjustment. Too busy to do the work. Then they priced the rotors and labor which proved over $250 above other mechanics. Avoid them and save disappointment also. Went home and gargled with mouth wash to get rid of bad taste.

1
★☆☆☆☆

Very Disappointed. They obsequiously greet you but in the end it is not true. They quoted me a price of 149.50 for the brakes. Then pushed very hard to upsell rotors and pads as important without checking the thickness of the rotors. I asked them to adjust the rear brake shoes in rear, a minor a adjustment. Too busy to do the work. Then they priced the rotors and labor which proved over $250 above other mechanics. Avoid them and save disappointment also. Went home and gargled with mouth wash to get rid of bad taste.

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Scammers! They are cutting corners and you don t know it! He quoted me a price to fix my catalytic converter. When the car was ready he claimed the O2 sensor was also bad and replaced it without calling first! (I still don t believe him because there is a different code for failing O2 sensors. He was just trying to get more money off me.) That added almosts another $200! He said he would do an oil change for free, but he put regular oil in it instead of the synthetic that I always use. I told them not to do anything else to my car. I took it to another place immediately to change the oil AGAIN. They told me the work had not been done properly and that they didn t replace the oil filter when they replaced the oil...that I need to take the car somewhere else to have the work cleaned up. (incorrect bolts and seals, poorly done welding) Don t use these people if you want to actually get the work you are paying for!!!

1
★☆☆☆☆

Scammers! They are cutting corners and you don t know it! He quoted me a price to fix my catalytic converter. When the car was ready he claimed the O2 sensor was also bad and replaced it without calling first! (I still don t believe him because there is a different code for failing O2 sensors. He was just trying to get more money off me.) That added almosts another $200! He said he would do an oil change for free, but he put regular oil in it instead of the synthetic that I always use. I told them not to do anything else to my car. I took it to another place immediately to change the oil AGAIN. They told me the work had not been done properly and that they didn t replace the oil filter when they replaced the oil...that I need to take the car somewhere else to have the work cleaned up. (incorrect bolts and seals, poorly done welding) Don t use these people if you want to actually get the work you are paying for!!!

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Loved the Muffler and Break Check! A+ service and will do business with them again. Thank you for your hard work and integrity.

5
★★★★★

Loved the Muffler and Break Check! A+ service and will do business with them again. Thank you for your hard work and integrity.

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I called to get information on certain things about my breaks and the guy on the phone had a very bad attitude like he was annoyed...if u dont like your job than dont work there! I will not be going to this business....RUDE PEOPLE!

1
★☆☆☆☆

I called to get information on certain things about my breaks and the guy on the phone had a very bad attitude like he was annoyed...if u dont like your job than dont work there! I will not be going to this business....RUDE PEOPLE!

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0 out of 1 people found this review helpful.

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Now I have heard of a muffler company doing quick work, but this place was super fast. First off, i deal with automobile companies on a regular basis and could most likely do my own muffler change if I had the time, but I nor any of my sons could pull this job off better than Southwester Muffler & brake Works. The mechanic we dealt with was intelligent, friendly, and really new how to tackle an auto problem well. He checked the car for noises, then quickly understood what needed to be done. Turn around time was less than 2 days.

5
★★★★★

Now I have heard of a muffler company doing quick work, but this place was super fast. First off, i deal with automobile companies on a regular basis and could most likely do my own muffler change if I had the time, but I nor any of my sons could pull this job off better than Southwester Muffler & brake Works. The mechanic we dealt with was intelligent, friendly, and really new how to tackle an auto problem well. He checked the car for noises, then quickly understood what needed to be done. Turn around time was less than 2 days.

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Excellent company to work with. Fixed my muffler after only being in the shop for one day. Also helped us find a rental car company just in case they couldn't make their promise. All in all, this was a great Auto repair experience!

5
★★★★★

Excellent company to work with. Fixed my muffler after only being in the shop for one day. Also helped us find a rental car company just in case they couldn't make their promise. All in all, this was a great Auto repair experience!

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Wish I would have heard of this company sooner. I rented the toddler moonwalk and they arrived two hours in advance and let me keep it the whole day. What I thought was really exceptional was the fact that we could look at all the videos of the moonwalks on their website before we made our decision. There moonwalk and service matched my expectations on what a party rental company should offer. Would recommend them to friends and family and will be using them for my 10 year old's upcoming birthday party.

5
★★★★★

Wish I would have heard of this company sooner. I rented the toddler moonwalk and they arrived two hours in advance and let me keep it the whole day. What I thought was really exceptional was the fact that we could look at all the videos of the moonwalks on their website before we made our decision. There moonwalk and service matched my expectations on what a party rental company should offer. Would recommend them to friends and family and will be using them for my 10 year old's upcoming birthday party.

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Needed a moonwalk for the upcoming weekend because the company i used double booked. Called Sky High and they booked my reservation promptly. On the day of the party they arrived on time and everything was exactly as described on their website. My only complaint is that when they got there, I wanted to see if they could bring some table and chairs back (We ended up having more kids than we planned for). - Unfortunately they said they were too busy and couldn't add them due to it being at the last minute. I would expect a company to want to make as much money as possible and have someone on standby in case we needed more rental items, but i guess that is too much to ask. All in all, I was very satisfied with the quality of the inflatable and would work with them again.

4
★★★★☆

Needed a moonwalk for the upcoming weekend because the company i used double booked. Called Sky High and they booked my reservation promptly. On the day of the party they arrived on time and everything was exactly as described on their website. My only complaint is that when they got there, I wanted to see if they could bring some table and chairs back (We ended up having more kids than we planned for). - Unfortunately they said they were too busy and couldn't add them due to it being at the last minute. I would expect a company to want to make as much money as possible and have someone on standby in case we needed more rental items, but i guess that is too much to ask. All in all, I was very satisfied with the quality of the inflatable and would work with them again.

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1 out of 1 people found this review helpful.

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Perfect website for some really cool services no one else is offering. Really like how this company is run and the selection of inflatable moonwalks they offer is unmatched. I searched everywhere for the perfect moonwalk and found one at there website. Reserved it online and got a call within the next day to say it was available and that they would deliver at the time i needed them to. Party went great and I am very happy with the way they handled my party.

5
★★★★★

Perfect website for some really cool services no one else is offering. Really like how this company is run and the selection of inflatable moonwalks they offer is unmatched. I searched everywhere for the perfect moonwalk and found one at there website. Reserved it online and got a call within the next day to say it was available and that they would deliver at the time i needed them to. Party went great and I am very happy with the way they handled my party.

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1 out of 1 people found this review helpful.

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Excellent company to work with. I am a party planner and have done so far 5 successful events with them without any problems. They deliver and setup all the equipment themselves and offer seasonal specials that benefit my business.

5
★★★★★

Excellent company to work with. I am a party planner and have done so far 5 successful events with them without any problems. They deliver and setup all the equipment themselves and offer seasonal specials that benefit my business.

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1 out of 1 people found this review helpful.

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Showed up 1-1/2 hrs late and then said they would leave if we didn't pay full amount.?? - ?? - 2010-10-20
Showed up nearly 2 hours into my child's birthday party, insisted on using their own generators even though there was an outlet for them to use and then gives us a higher price than quoted. When we asked about the price, they said they could just leave if we didn't want to pay!! This is not the way to run a business!!

1
★☆☆☆☆

Showed up 1-1/2 hrs late and then said they would leave if we didn't pay full amount.?? - ?? - 2010-10-20
Showed up nearly 2 hours into my child's birthday party, insisted on using their own generators even though there was an outlet for them to use and then gives us a higher price than quoted. When we asked about the price, they said they could just leave if we didn't want to pay!! This is not the way to run a business!!

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0 out of 3 people found this review helpful.

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We had reserved a rental for our daughter's 2nd birthday party on October 17th, 2010. They were supposed to be there at 2:30 pm and set up for the party which started at 3. We called them at 2:45 to ask where they were and the person on the phone says the tuck is in the neighborhood. Our second call was at 3:15 when no one answered. Our 3rd call to them was at 3:45 and again we were told that they were in the neighborhood. They finally show up at 4pm and set up. At about 4:15, one of the guys comes up to me with a bill for $568 (we had been quoted $468 when we reserved). I told him this so he calls the boss and then comes back to me about 15 minutes later and says that the boss said that since we were an hour and a half late, we can charge you $468 or just take everything away. In the middle of the party of course they had me in a position where I had no choice but to pay, They have no idea what customer service or a commitment to service is!! They will ...?? More
We had reserved a rental for our daughter's 2nd birthday party on October 17th, 2010. They were supposed to be there at 2:30 pm and set up for the party which started at 3. We called them at 2:45 to ask where they were and the person on the phone says the tuck is in the neighborhood. Our second call was at 3:15 when no one answered. Our 3rd call to them was at 3:45 and again we were told that they were in the neighborhood. They finally show up at 4pm and set up. At about 4:15, one of the guys comes up to me with a bill for $568 (we had been quoted $468 when we reserved). I told him this so he calls the boss and then comes back to me about 15 minutes later and says that the boss said that since we were an hour and a half late, we can charge you $468 or just take everything away. In the middle of the party of course they had me in a position where I had no choice but to pay, They have no idea what customer service or a commitment to service is!! They will stick you with a higher bill than originally quoted and are not reliable - I WILL NEVER USE THEM AGAIN!!!!

1
★☆☆☆☆

We had reserved a rental for our daughter's 2nd birthday party on October 17th, 2010. They were supposed to be there at 2:30 pm and set up for the party which started at 3. We called them at 2:45 to ask where they were and the person on the phone says the tuck is in the neighborhood. Our second call was at 3:15 when no one answered. Our 3rd call to them was at 3:45 and again we were told that they were in the neighborhood. They finally show up at 4pm and set up. At about 4:15, one of the guys comes up to me with a bill for $568 (we had been quoted $468 when we reserved). I told him this so he calls the boss and then comes back to me about 15 minutes later and says that the boss said that since we were an hour and a half late, we can charge you $468 or just take everything away. In the middle of the party of course they had me in a position where I had no choice but to pay, They have no idea what customer service or a commitment to service is!! They will ...?? More
We had reserved a rental for our daughter's 2nd birthday party on October 17th, 2010. They were supposed to be there at 2:30 pm and set up for the party which started at 3. We called them at 2:45 to ask where they were and the person on the phone says the tuck is in the neighborhood. Our second call was at 3:15 when no one answered. Our 3rd call to them was at 3:45 and again we were told that they were in the neighborhood. They finally show up at 4pm and set up. At about 4:15, one of the guys comes up to me with a bill for $568 (we had been quoted $468 when we reserved). I told him this so he calls the boss and then comes back to me about 15 minutes later and says that the boss said that since we were an hour and a half late, we can charge you $468 or just take everything away. In the middle of the party of course they had me in a position where I had no choice but to pay, They have no idea what customer service or a commitment to service is!! They will stick you with a higher bill than originally quoted and are not reliable - I WILL NEVER USE THEM AGAIN!!!!

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0 out of 4 people found this review helpful.

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Knowledgeable party rental company. They really knew what the best rentals were to get for the kids and adults. The person that took my reservation recommended slip n slides for the kids coming to our party, and a big inflatable movie screen for night time entertainment. I've lived in Houston all my life and I've never seen anything cooler than having my kids sit around a huge outdoor movies screen watching Finding Nemo. Thanks a lot guys, will continue to recommend to friends and family.

5
★★★★★

Knowledgeable party rental company. They really knew what the best rentals were to get for the kids and adults. The person that took my reservation recommended slip n slides for the kids coming to our party, and a big inflatable movie screen for night time entertainment. I've lived in Houston all my life and I've never seen anything cooler than having my kids sit around a huge outdoor movies screen watching Finding Nemo. Thanks a lot guys, will continue to recommend to friends and family.

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2 out of 2 people found this review helpful.

 

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