City Conservation Aka Totally Cool

★★☆☆☆
Heating and A/C Professionals
  • 909 Mcphaul Street

    Austin, TX 78758

    Map & Directions
  • 512-467-2689

About City Conservation Aka Totally Cool

Hours
8am-5pm, Monday thru Friday

Home & Garden

Home & Garden
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.

This company is ran by a conman named Charlie. His son, Stuart, and he wheel & deal and play nice until they get your money and then treat you like you are dirt. The men installing the AC hooked it up wrong and we had no AC in the middle of the summer then the guy who fixed the wiring forgot to put the cover back on and we still had no AC; besides that, they left a huge mess and got sticky stuff all over our walls and door handles. Unprofessional, overpried and unskilled is how I describe these people. The only good thing I can say is the lady that answers the phone is very nice, but the skill of the people that come to your home leaves much to be desired and left us very uncomfortable all summer. Beware of the owner's tactics, because he is shady.

1
★☆☆☆☆

This company is ran by a conman named Charlie. His son, Stuart, and he wheel & deal and play nice until they get your money and then treat you like you are dirt. The men installing the AC hooked it up wrong and we had no AC in the middle of the summer then the guy who fixed the wiring forgot to put the cover back on and we still had no AC; besides that, they left a huge mess and got sticky stuff all over our walls and door handles. Unprofessional, overpried and unskilled is how I describe these people. The only good thing I can say is the lady that answers the phone is very nice, but the skill of the people that come to your home leaves much to be desired and left us very uncomfortable all summer. Beware of the owner's tactics, because he is shady.

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Business Response:

we've been in business for 29 yrs.proudly serving the Austin community. i am the owner and a father of four. no one in the office has a clue to who this is. we respond to every complaint. the review is in February over something that happened in the summer. I dispute the unskilled assertion since we have almost every license available for hvac technicians. we are BPI certified as well as air distribution and licensing by the State of Texas. we would have never ignored this person as she claims
.

Ran a quick diagnostic and cleaned out a clogged tube preventing the fan from circulating heat. Their service person, Anthony, was fast, efficient, and firgured out the problem within 10 minutes. He also gave a clear explanation of the problem. He had the furnace up and running (after testing 2 - 3 times) within a half hour, and charged only the basic service fee. I highly recommend this company and will use them again.

2
★★★★★

Ran a quick diagnostic and cleaned out a clogged tube preventing the fan from circulating heat. Their service person, Anthony, was fast, efficient, and firgured out the problem within 10 minutes. He also gave a clear explanation of the problem. He had the furnace up and running (after testing 2 - 3 times) within a half hour, and charged only the basic service fee. I highly recommend this company and will use them again.

Pros: Great Service

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We chose city conservation because we did not have an electrician and they said they inlcluded it for AC/Furnace installation. Owner Charlie gave the bid, then unskilled labor installed it. First, they disconnected our kitchen to fit the AC fuse, then after we called them, they disconnected the bedroom and never came back. So I put a stop payment on my check, and both my husband and I got SCREAMED at by the owner. We got a lawyer, and eventually they agreed to pay for the electrician we had to hire. NEVER EVER use them!!!!

0
★☆☆☆☆

We chose city conservation because we did not have an electrician and they said they inlcluded it for AC/Furnace installation. Owner Charlie gave the bid, then unskilled labor installed it. First, they disconnected our kitchen to fit the AC fuse, then after we called them, they disconnected the bedroom and never came back. So I put a stop payment on my check, and both my husband and I got SCREAMED at by the owner. We got a lawyer, and eventually they agreed to pay for the electrician we had to hire. NEVER EVER use them!!!!

Pros: Price seemed fine at the time

Cons: Horrible service and installation

.

Not hugely impressed. We got the lowest bid, but weren't really educated as to what we were getting - we got a unit with a low efficiency rating. I guess you get what you pay for. The owner was nice in order to secure our business, but was rude to another contractor we were working with when we had him out a 2nd time to do the energy audit. Seemed like he rushed the Austin energy audit too.

1
★★★☆☆

Not hugely impressed. We got the lowest bid, but weren't really educated as to what we were getting - we got a unit with a low efficiency rating. I guess you get what you pay for. The owner was nice in order to secure our business, but was rude to another contractor we were working with when we had him out a 2nd time to do the energy audit. Seemed like he rushed the Austin energy audit too.

.

The owner is very personable and seems quite knowledgeable. He gave me the lowest bid, and seemed the most interested in keeping my business, so I went with them. It was his son, I believe, that actually did the installing however, and he seemed to struggle with it. It took longer than expected, he insisted on moving my thermostat for some reason (and I had to patch up the hole in my wall myself), and he left the place in quite a mess (including some sort of adhesive on my tile that nothing short of gasoline would remove). He also could not get my Austin Energy thermostat to work with the heat pump, and it took another technician no less that three house calls to get it set up properly. I definitely could have had a worse experience, I guess, and they were very nice and prompt about coming out those several times to troubleshoot the thermostat.

1
★★★☆☆

The owner is very personable and seems quite knowledgeable. He gave me the lowest bid, and seemed the most interested in keeping my business, so I went with them. It was his son, I believe, that actually did the installing however, and he seemed to struggle with it. It took longer than expected, he insisted on moving my thermostat for some reason (and I had to patch up the hole in my wall myself), and he left the place in quite a mess (including some sort of adhesive on my tile that nothing short of gasoline would remove). He also could not get my Austin Energy thermostat to work with the heat pump, and it took another technician no less that three house calls to get it set up properly. I definitely could have had a worse experience, I guess, and they were very nice and prompt about coming out those several times to troubleshoot the thermostat.

Pros: Nice staff, low prices

Cons: Questionable knowledge, messy aftermath

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Six months ago I paid City Conservation to replace my air conditioner. During the following six months it broke down every three weeks and then every two days by August. They never managed to repair it correctly and made my summer a complete torture. They are rude and obviously ignorant. Do yourself a favor and never ever call them.

0
★☆☆☆☆

Six months ago I paid City Conservation to replace my air conditioner. During the following six months it broke down every three weeks and then every two days by August. They never managed to repair it correctly and made my summer a complete torture. They are rude and obviously ignorant. Do yourself a favor and never ever call them.

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