Helfman River Oaks Chrysler

★★★★★
  • 4807 Kirby Dr

    Houston, TX 77098

    Map & Directions
  • 713-524-3801

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River Oaks Jeep? A* S* S Clown Auto is a much better fit.\r
Absolutely NO professionals to be found on the property. I had only on thousand miles on my new Jeep when I took it in for service with a growing list of warranty issues.

3
★★★★★

River Oaks Jeep? A* S* S Clown Auto is a much better fit.\r
Absolutely NO professionals to be found on the property. I had only on thousand miles on my new Jeep when I took it in for service with a growing list of warranty issues.

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My insurance company sent me to River Oaks Chrysler Body Shop for minor repair to a back fender. Customer Service Consultant J. D. Sedam was super friendly and helpful and the service I received was top-notch. The repair was completed

3
★★★★★

My insurance company sent me to River Oaks Chrysler Body Shop for minor repair to a back fender. Customer Service Consultant J. D. Sedam was super friendly and helpful and the service I received was top-notch. The repair was completed

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I would never recommend this place. Absolutely the worst service I have ever experienced, all the way up to the top management. Very unprofessional. No communication or follow-up. I'm not sure who is running this operation, but I can

3
★★★★★

I would never recommend this place. Absolutely the worst service I have ever experienced, all the way up to the top management. Very unprofessional. No communication or follow-up. I'm not sure who is running this operation, but I can

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I fell victim to a car accident about two years ago and was introduced to Marty DeShavo for some repair work at the River Oaks Chrysler Body Shop. He and his team went on and beyond the call of service to not only help me through the

3
★★★★★

I fell victim to a car accident about two years ago and was introduced to Marty DeShavo for some repair work at the River Oaks Chrysler Body Shop. He and his team went on and beyond the call of service to not only help me through the

.

I was in a front-end accident in April 2009, and my insurance company sent me to River Oaks Chrysler for repairs. I had major damage to the front passenger side, but I was assured and felt confident in dealing with Dennis that everything

3
★★★★★

I was in a front-end accident in April 2009, and my insurance company sent me to River Oaks Chrysler for repairs. I had major damage to the front passenger side, but I was assured and felt confident in dealing with Dennis that everything

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IF you are having problems with your vehicle, go to river oaks chrysler jeep dodge. They have the best service, price and people.

3
★★★★★

IF you are having problems with your vehicle, go to river oaks chrysler jeep dodge. They have the best service, price and people.

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great and friendly, service, great car buying experience, all the staff members with great attitude,that made the buying process,very smooth and enjoyable.

3
★★★★★

great and friendly, service, great car buying experience, all the staff members with great attitude,that made the buying process,very smooth and enjoyable.

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Well appointed and friendly, knowledgable staff. Was given options and solutions, not problems. Very fair on pricing and time of repair. Have an Enterprise on site as well, which was a plus. Overall, time and money well spent.

i would

3
★★★★★

Well appointed and friendly, knowledgable staff. Was given options and solutions, not problems. Very fair on pricing and time of repair. Have an Enterprise on site as well, which was a plus. Overall, time and money well spent.

i would

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Called from the accident scene, and he walked me through everything that i needed to do. I filed a claim from the scene, and by the time my car was towed to the shop, he had already contacted my insurance company and reserved a rental car

3
★★★★★

Called from the accident scene, and he walked me through everything that i needed to do. I filed a claim from the scene, and by the time my car was towed to the shop, he had already contacted my insurance company and reserved a rental car

.

From the first moment I walked into River Oaks, I was greeted professionally by Yves Dupiche. Who in turn showed me the vast selection of new vehicles to choose from. I purchased a 2010 Dodge Ram 1500 that was EXACTLY what I was looking

3
★★★★★

From the first moment I walked into River Oaks, I was greeted professionally by Yves Dupiche. Who in turn showed me the vast selection of new vehicles to choose from. I purchased a 2010 Dodge Ram 1500 that was EXACTLY what I was looking

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I took my jeep in due to a growling sound from the drive train. I wanted to drive with the service manager but was told that only techs do test drives and they are not at work yet. I went to work where I received a call telling me it was definitely my transfer case no doubt. I never got to take that test drive . After spending three days with a rental, the part was in and my jeep is ready. When I arrived the service manager said" now that we fixed the transfer case,you can hear grinding still from your differentials". Sorry but it is still the exact same noise as before. The mechanic miss diagnosed the problem and realized it after he made false repairs. These guys even put on my receipt that we did free inspections to see what else was making the grinding noise proving they realized they still had a problem.Pushing the buck is a standard here. This dealership will not be around much longer so please do not support them and they will be unable to scam anymore.

0
★☆☆☆☆

I took my jeep in due to a growling sound from the drive train. I wanted to drive with the service manager but was told that only techs do test drives and they are not at work yet. I went to work where I received a call telling me it was definitely my transfer case no doubt. I never got to take that test drive . After spending three days with a rental, the part was in and my jeep is ready. When I arrived the service manager said" now that we fixed the transfer case,you can hear grinding still from your differentials". Sorry but it is still the exact same noise as before. The mechanic miss diagnosed the problem and realized it after he made false repairs. These guys even put on my receipt that we did free inspections to see what else was making the grinding noise proving they realized they still had a problem.Pushing the buck is a standard here. This dealership will not be around much longer so please do not support them and they will be unable to scam anymore.

Pros: location

Cons: Take money without doing repairs

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Wow. Where to begin.This Houston institution couldn't care less about it's Rep. I don't get it. The people with character don't stay there. They can't stand the atmosphere.Now I know why after my own personal experience with "Managers", "ASSistant Managers" and now the "General Manager".They spoke to me repeatedly in a tone that was superior in both human existence and intelligence.In fact, neither is applicable.They seem to take the ASSumption that everybody they speak to is stupid before they even know with whom they are dealing.IF I were stupid I would still deserve courtesy and respect since I hadn't done anything threatenig or vile.Unfortunately, I bought a car from this place BUT I had such a pleasant experience with the Sales person. I didn't think I would have to deal with the Managers anymore. They don't service their preowned cars well before putting them on the lot. They halfass their screening.And do the minimum. If you find a car you want very badly at THIS dealership.Take the time and spend the money to have it checked by an unassociated mechanic beforehand.But I BET Helfman River Oaks won't accept any repairs the mechanic suggests because EVERYone ELSE is trying to make money NOT their dealership.They won't "buy" what another mechanic has to say. So keep that in mind and get something as official as possible. Perhaps and computer printout of the evaluation from your mechanic.

0
★☆☆☆☆

Wow. Where to begin.This Houston institution couldn't care less about it's Rep. I don't get it. The people with character don't stay there. They can't stand the atmosphere.Now I know why after my own personal experience with "Managers", "ASSistant Managers" and now the "General Manager".They spoke to me repeatedly in a tone that was superior in both human existence and intelligence.In fact, neither is applicable.They seem to take the ASSumption that everybody they speak to is stupid before they even know with whom they are dealing.IF I were stupid I would still deserve courtesy and respect since I hadn't done anything threatenig or vile.Unfortunately, I bought a car from this place BUT I had such a pleasant experience with the Sales person. I didn't think I would have to deal with the Managers anymore. They don't service their preowned cars well before putting them on the lot. They halfass their screening.And do the minimum. If you find a car you want very badly at THIS dealership.Take the time and spend the money to have it checked by an unassociated mechanic beforehand.But I BET Helfman River Oaks won't accept any repairs the mechanic suggests because EVERYone ELSE is trying to make money NOT their dealership.They won't "buy" what another mechanic has to say. So keep that in mind and get something as official as possible. Perhaps and computer printout of the evaluation from your mechanic.

Pros: Hmm?

Cons: Nasty tudes

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Every time I take my Jeep Grand Cherokee to the service department at River Oaks Chrysler Jeep it comes back with more problems than it came in with. The original problems are rarely ever fixed either. I have had my brakes and rotors completely replaced TWICE already (within a year) on my 2003 Grand Cherokee, which I barely ever drive. They use low quality parts so they will break and you will pay them to repair the car again.

1
★★☆☆☆

Every time I take my Jeep Grand Cherokee to the service department at River Oaks Chrysler Jeep it comes back with more problems than it came in with. The original problems are rarely ever fixed either. I have had my brakes and rotors completely replaced TWICE already (within a year) on my 2003 Grand Cherokee, which I barely ever drive. They use low quality parts so they will break and you will pay them to repair the car again.

Pros: Good Selection

Cons: Horrible location, Bad parking, Bad service dep.

 

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