The Dump

★★☆☆☆
29.9147 -95.4127
Map and Directions to The Dump

281-447-2250

10251 North Frwy

Houston, TX

77037

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About The Dump

Details
Hours
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 10:00 AM - 09:00 PM
Saturday: 10:00 AM - 09:00 PM
Sunday: 12:00 PM - 08:00 PM

Home & Garden

Home & Garden
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Reviews 1 - 13 of 13.
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Do business with these people ONLY if you can pick the merchandise up yourself---that day! I ordered a bedroom set and mattress for myself and a mattress set for my daughter. When they delivered her mattress it was dirty and had to bring out another one the next week. Fine with that. My bedroom set was promised to be delivered in a week...Didnt happen. After waiting 3 weeks I called the store and asked my salesperson where was my bedroom set? I was told it would be on order, I was not happy with that being that I already had received my new mattress and It was stored in my garage waiting on my new bed. I went to the dump and spoke with the Floor manager who told me there werent anymore of that particular bedroom set and no way to get it. So I found another set that was 300.00 more expensive and The Manager did ok me to switch it without owing any extra. I was happy...until we took the mattress out and put it on the new bed. It was an I-Cool by serta...3.500.00 mattress and it was bulging out the side like it had a Hernia! Needless to say we had to send in pictures..and wait several months for Serta to REPLACE the mattress...Not the dump's problem! When I was called by the dump to set my time for delivery I was given 11:00-2:00 time frame. My 2:00pm time came and went. Called the delivery driver he lied and said he was sent to the wrong address an hour and a half away..hed be there in an hour and a half. After 2 more calls and 2 more times given I finally got my mattress at 8:00pm that night. The driver lied to me, customer service, my husband and said I had told him I was leaving and wouldnt be home! I had told him repeatedly that I was home waiting for him ...all DAY ..everytime I spoke with the man! He was a total JERK!! I will never buy another thing from these people..even though I am happy with my purchase...it was a NIGHTMARE dealing with these people....My tip to you ...GO ELSEWHERE!!!

1
★☆☆☆☆

Do business with these people ONLY if you can pick the merchandise up yourself---that day! I ordered a bedroom set and mattress for myself and a mattress set for my daughter. When they delivered her mattress it was dirty and had to bring out another one the next week. Fine with that. My bedroom set was promised to be delivered in a week...Didnt happen. After waiting 3 weeks I called the store and asked my salesperson where was my bedroom set? I was told it would be on order, I was not happy with that being that I already had received my new mattress and It was stored in my garage waiting on my new bed. I went to the dump and spoke with the Floor manager who told me there werent anymore of that particular bedroom set and no way to get it. So I found another set that was 300.00 more expensive and The Manager did ok me to switch it without owing any extra. I was happy...until we took the mattress out and put it on the new bed. It was an I-Cool by serta...3.500.00 mattress and it was bulging out the side like it had a Hernia! Needless to say we had to send in pictures..and wait several months for Serta to REPLACE the mattress...Not the dump's problem! When I was called by the dump to set my time for delivery I was given 11:00-2:00 time frame. My 2:00pm time came and went. Called the delivery driver he lied and said he was sent to the wrong address an hour and a half away..hed be there in an hour and a half. After 2 more calls and 2 more times given I finally got my mattress at 8:00pm that night. The driver lied to me, customer service, my husband and said I had told him I was leaving and wouldnt be home! I had told him repeatedly that I was home waiting for him ...all DAY ..everytime I spoke with the man! He was a total JERK!! I will never buy another thing from these people..even though I am happy with my purchase...it was a NIGHTMARE dealing with these people....My tip to you ...GO ELSEWHERE!!!

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The Dump should be named "THE GARBAGE DUMP". Yesterday I purchased an 8'X11' wool rug, hand tied, no less. Today we moved the furniture, unrolled the rug & I started to vacuum, per the salesman's directions. There was no end to the wool pile that never quit coming up, there was so much, that we were not able to clearly visualize the design, even after about 25 min., & only 1/4 of the rug worked on. Since this seems like a lost cause, I will be taking it back this Friday, hopefully they won't charge me the restocking fee. Also, when we rolled it up, we noticed a 1/2" cut on the back, thru the knotting. If the rug had not been a 2nd. or worse, in time the result would be a nice bald spot. NO MORE PURCHASES AT "THE GARBAGE DUMP".

1
★☆☆☆☆

The Dump should be named "THE GARBAGE DUMP". Yesterday I purchased an 8'X11' wool rug, hand tied, no less. Today we moved the furniture, unrolled the rug & I started to vacuum, per the salesman's directions. There was no end to the wool pile that never quit coming up, there was so much, that we were not able to clearly visualize the design, even after about 25 min., & only 1/4 of the rug worked on. Since this seems like a lost cause, I will be taking it back this Friday, hopefully they won't charge me the restocking fee. Also, when we rolled it up, we noticed a 1/2" cut on the back, thru the knotting. If the rug had not been a 2nd. or worse, in time the result would be a nice bald spot. NO MORE PURCHASES AT "THE GARBAGE DUMP".

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I bought a new china cabinet from The Dump in Houston, TX on 10/10/08. On 10/12/08 they delivered a damaged floor model to me and I refused it. Even the delivery man said it was not a new piece since it already had the shelves installed in it. The Dump will not exchange it unless I pay a 20% restock fee and another $139 delivery fee. Needless to say that's not happening. I stopped payment on the check I gave them since I don't have any merchandise and I am disputing the remainder with my credit card company. JUST SAY NO!!!! DON'T BUY FROM THE DUMP UNLESS YOU WANT TO GET SCREWED!!!

1
★☆☆☆☆

I bought a new china cabinet from The Dump in Houston, TX on 10/10/08. On 10/12/08 they delivered a damaged floor model to me and I refused it. Even the delivery man said it was not a new piece since it already had the shelves installed in it. The Dump will not exchange it unless I pay a 20% restock fee and another $139 delivery fee. Needless to say that's not happening. I stopped payment on the check I gave them since I don't have any merchandise and I am disputing the remainder with my credit card company. JUST SAY NO!!!! DON'T BUY FROM THE DUMP UNLESS YOU WANT TO GET SCREWED!!!

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I really liked this store, they have some really great deals depending on when you go. They also have some very nice furniture and some very expensive things. The place is huge and you should find anything you are looking for. I got a great deal on a new sofa.

4
★★★★☆

I really liked this store, they have some really great deals depending on when you go. They also have some very nice furniture and some very expensive things. The place is huge and you should find anything you are looking for. I got a great deal on a new sofa.

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Latest reviews from Citysearch.

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Another GREAT buying experience! Since the 1st purchase w/ Deborah Stroman I have always seeked her out for my next purchase. Never do I feel pressured to buy, but she always if full of helpful info and current offers. In a past transaction she took the request of a bedroom set I wanted and called as soon as it arrived (month and a half later - not a complaint -greatfull she followed through & remembered the request). Sure there are others that are good with sales, but she stands out as exceptional to me! During this last purchase I called to ask about items I was interested in she had already left for the day, but offered to return to the store to meet me. Thank you again for the smooth transaction! Service was great again & delivery was on time & in the early window of delivery. Please give koodos to Deborah for her service.

5
★★★★★

Another GREAT buying experience! Since the 1st purchase w/ Deborah Stroman I have always seeked her out for my next purchase. Never do I feel pressured to buy, but she always if full of helpful info and current offers. In a past transaction she took the request of a bedroom set I wanted and called as soon as it arrived (month and a half later - not a complaint -greatfull she followed through & remembered the request). Sure there are others that are good with sales, but she stands out as exceptional to me! During this last purchase I called to ask about items I was interested in she had already left for the day, but offered to return to the store to meet me. Thank you again for the smooth transaction! Service was great again & delivery was on time & in the early window of delivery. Please give koodos to Deborah for her service.

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We had seen the commercials on TV but were wary of shopping at a store name The Dump. Then I read the reviews here and they were pretty bad. We decided to make the trip and were very glad we did. The 4 acre showroom was far from dumpy and the selection was fantastic.
We were greeted by Robert B., our wonderful salesman. No high pressure sales tactics, he let us wander around choosing what items we might like and when we were ready, he stepped in and helped us make our choice.
After we chose our sectional sofa and needed to accent it with the coffee and end tables, Robert had our table choices carted to the couch so we could see them side by side.
Our furniture was delivered that same evening by nice and professional delivery men, no dings or chips while moving the huge sectional pieces upstairs.
If great prices, nice items, pleasant service in a nice atmosphere is what you want, check out The Dump.

5
★★★★★

We had seen the commercials on TV but were wary of shopping at a store name The Dump. Then I read the reviews here and they were pretty bad. We decided to make the trip and were very glad we did. The 4 acre showroom was far from dumpy and the selection was fantastic.
We were greeted by Robert B., our wonderful salesman. No high pressure sales tactics, he let us wander around choosing what items we might like and when we were ready, he stepped in and helped us make our choice.
After we chose our sectional sofa and needed to accent it with the coffee and end tables, Robert had our table choices carted to the couch so we could see them side by side.
Our furniture was delivered that same evening by nice and professional delivery men, no dings or chips while moving the huge sectional pieces upstairs.
If great prices, nice items, pleasant service in a nice atmosphere is what you want, check out The Dump.

Pros: Great prices and service

Cons: none

.

We have a hide-a-bed and loveseat in our house that has been here for over a month. The furniture is all defective and no one should shop at the Dump. Even they do not want to take back their merchandise.

We bought the pieces thinking they were a hide-a-bed with a queensize bed inside(which is what our receipt says). The loveseat was off the floor but the hide-a-bed came from the wharehouse.
When we began looking the furniture over as soon as it arrived we noticed the hide-a-bed was damaged. Then we further examined it and realized it was not a queensize bed. I called the Dump that very night and asked them to come and get the defective and falsely advertised merchandise. They told me there would be all these fees that I must pay when all these issues are not my fault. So now they are leaving this merchandise in my house and our attempts to speak to a manager or person who is in charge are always denied. We have been told someone will call and they never do. The funrniture has been here since Septemeber 21st.
I would like to know what my rights are. I believe that they shoud pay me for stocking this furniture at great inconveniece since September. The Dump has a whole host of people to give you the run-around. I am sure they are paid to keep you at bay.

1
★☆☆☆☆

We have a hide-a-bed and loveseat in our house that has been here for over a month. The furniture is all defective and no one should shop at the Dump. Even they do not want to take back their merchandise.

We bought the pieces thinking they were a hide-a-bed with a queensize bed inside(which is what our receipt says). The loveseat was off the floor but the hide-a-bed came from the wharehouse.
When we began looking the furniture over as soon as it arrived we noticed the hide-a-bed was damaged. Then we further examined it and realized it was not a queensize bed. I called the Dump that very night and asked them to come and get the defective and falsely advertised merchandise. They told me there would be all these fees that I must pay when all these issues are not my fault. So now they are leaving this merchandise in my house and our attempts to speak to a manager or person who is in charge are always denied. We have been told someone will call and they never do. The funrniture has been here since Septemeber 21st.
I would like to know what my rights are. I believe that they shoud pay me for stocking this furniture at great inconveniece since September. The Dump has a whole host of people to give you the run-around. I am sure they are paid to keep you at bay.

Pros: At giving you the run-around

Cons: Are there any Pros?

.

I Purchased a Leather Sofa Bed and Leather Chaise on March 20, 2009 and they delivered on March 21, 2009 and on the 23, of March I call The Dump and talk to Kim to pick up the Furniture It was not comfortable, they pick up the furniture March 25, 09 and then I call Kim back on the April 1, 09 Wednesday I was informed that I would recevied my check by the 9th of April 09 Thursday I also ask her how much would I get back I was given the wrong amount, then I call back and talk to someone in customer service and they gave me anoghter amount , I do not agree with the amount. After that I have to Ms. Lezat 4/20/09 at 3:35pm Loura, at 1:52pm on 4/23/09. Then I talk to Kim on April 13,09 at 10:45am I ask her what happen to my check , she said let me put you on hold and when she return my check had not been mail out but it will be in the mail within 7 days, on April 21,09 I call back to see when my check would reach my address then Kim said by April 25, 09 , Well now Kim said that I sould have goten the check they did mail it out, Kim, do you want me to get them (The Dump Main Office) to send the check to my office (Houston,TX-I45)so you can drive over to the store to pick it up. You know Kim that is Over 35 mills and I am disable and can not drive that for at times, I came with my friends on the day of my purchas. As of May 13, 09 I do not have my refund but they ( The Dump) have there 20% restocking fee pick up delivery fee and the fee should be 15% and not 20% I do not have my money. Delivery $169.00 pick up $169.00.

1
★☆☆☆☆

I Purchased a Leather Sofa Bed and Leather Chaise on March 20, 2009 and they delivered on March 21, 2009 and on the 23, of March I call The Dump and talk to Kim to pick up the Furniture It was not comfortable, they pick up the furniture March 25, 09 and then I call Kim back on the April 1, 09 Wednesday I was informed that I would recevied my check by the 9th of April 09 Thursday I also ask her how much would I get back I was given the wrong amount, then I call back and talk to someone in customer service and they gave me anoghter amount , I do not agree with the amount. After that I have to Ms. Lezat 4/20/09 at 3:35pm Loura, at 1:52pm on 4/23/09. Then I talk to Kim on April 13,09 at 10:45am I ask her what happen to my check , she said let me put you on hold and when she return my check had not been mail out but it will be in the mail within 7 days, on April 21,09 I call back to see when my check would reach my address then Kim said by April 25, 09 , Well now Kim said that I sould have goten the check they did mail it out, Kim, do you want me to get them (The Dump Main Office) to send the check to my office (Houston,TX-I45)so you can drive over to the store to pick it up. You know Kim that is Over 35 mills and I am disable and can not drive that for at times, I came with my friends on the day of my purchas. As of May 13, 09 I do not have my refund but they ( The Dump) have there 20% restocking fee pick up delivery fee and the fee should be 15% and not 20% I do not have my money. Delivery $169.00 pick up $169.00.

Pros: Good advertising,

Cons: Dont look for the truth

.

I purchased a "Memory Foam" mattress from THE DUMP along with a platform. I bought and paid for a Queen Size Set. The mattress was compressed and boxed while the platform was only wrapped in plastic. I borrowed my son's truck in order to save the delivery charges, so I loaded up what they gave me. When I got home and began to set-up the bed, I found that they gave me a double bed platform. I called and they told me to come back and they would exchange the incorrect platform for the correct one. When i got there they told me they didn't have the one that was in stock when I purchased it but they could substitute another platform. I talked with the manager about my time and expense to come back out to the store (another 45 mile roundtrip) and he said he would ??discount?? the platform to cover my trouble; that seemed like a fair thing to do. But when I went to the checkout counter they told me my ??substitute platform? was more expensive than the one I bought, so they were going to make an restitution for my trouble and expenses. I explained that it was in stock when I paid for it, and when they loaded the wrong one so it wasn??t my fault and they should still be responsible for my time and expense. They flat told me they didn??t care, and it wasn??t their problem.

Anything I saved by going way out there was more that overcome by the all the trouble and expenses to correct THEIR MISTAKE. Needless to say, I??ll never go back and discourage my family and friends to STAY FAR AWAY.

BEWARE of ??THE DUMP?; they should rename it ??THE DECEIT?

1
★☆☆☆☆

I purchased a "Memory Foam" mattress from THE DUMP along with a platform. I bought and paid for a Queen Size Set. The mattress was compressed and boxed while the platform was only wrapped in plastic. I borrowed my son's truck in order to save the delivery charges, so I loaded up what they gave me. When I got home and began to set-up the bed, I found that they gave me a double bed platform. I called and they told me to come back and they would exchange the incorrect platform for the correct one. When i got there they told me they didn't have the one that was in stock when I purchased it but they could substitute another platform. I talked with the manager about my time and expense to come back out to the store (another 45 mile roundtrip) and he said he would ??discount?? the platform to cover my trouble; that seemed like a fair thing to do. But when I went to the checkout counter they told me my ??substitute platform? was more expensive than the one I bought, so they were going to make an restitution for my trouble and expenses. I explained that it was in stock when I paid for it, and when they loaded the wrong one so it wasn??t my fault and they should still be responsible for my time and expense. They flat told me they didn??t care, and it wasn??t their problem.

Anything I saved by going way out there was more that overcome by the all the trouble and expenses to correct THEIR MISTAKE. Needless to say, I??ll never go back and discourage my family and friends to STAY FAR AWAY.

BEWARE of ??THE DUMP?; they should rename it ??THE DECEIT?

Pros: Good Advertising, Deceit, Deception

Cons: Customer Service, Quality, Ethics

.

Beware customer service and management refused to take back defective chairs because they said you have only 24hr return policy. The box was damaged when I got it and did not know I was supposed to inspect it at the loading dock. Do not buy from this furniture rip off place. I am going to let the credit card company deal with this aweful furniture store

1
★☆☆☆☆

Beware customer service and management refused to take back defective chairs because they said you have only 24hr return policy. The box was damaged when I got it and did not know I was supposed to inspect it at the loading dock. Do not buy from this furniture rip off place. I am going to let the credit card company deal with this aweful furniture store

.

I bought a Natuzzi leather sofa and love seat along with some end tables. They sent two guys to deliver the items and they could barely handle it. They put a hole in my sofa and scuffed the corners of the sofa and love seat. Despite numerous calls, they will not arrange a time to repair their damage. When I said they should take their furniture back they said they would charge me 20% restocking fee even though it was their people who damaged the goods! The manager refuses to accept my calls. Be very, very careful and know that this firm will absolutely not stand behind anything.

1
★☆☆☆☆

I bought a Natuzzi leather sofa and love seat along with some end tables. They sent two guys to deliver the items and they could barely handle it. They put a hole in my sofa and scuffed the corners of the sofa and love seat. Despite numerous calls, they will not arrange a time to repair their damage. When I said they should take their furniture back they said they would charge me 20% restocking fee even though it was their people who damaged the goods! The manager refuses to accept my calls. Be very, very careful and know that this firm will absolutely not stand behind anything.

Pros: Some good values

Cons: Screw you attitude after the sale, will not back warranty

.

Ordered Queen size bed recived a full size bed. Love Seat, Dinning Chair arrived broken. Received the wrong color bar and kitchen table. Manager spoke to me one time and now will not return phone calls. These guys are crooks and their delivery guys look and act like they were picked up out of a homeless shelter. Avoid the Dump at all costs, it's a real DUMP

You have been warned!!!!!!!!

1
★☆☆☆☆

Ordered Queen size bed recived a full size bed. Love Seat, Dinning Chair arrived broken. Received the wrong color bar and kitchen table. Manager spoke to me one time and now will not return phone calls. These guys are crooks and their delivery guys look and act like they were picked up out of a homeless shelter. Avoid the Dump at all costs, it's a real DUMP

You have been warned!!!!!!!!

Pros: None what so ever, unless you count their name "DUMP" it's a real dump

Cons: No Customer Service. Delivery men don't care, Manager, Sales People, pricing

.

BEWARE of this company. Furniture was delivered broken and then when ordered replacement, was told we had to wait a month for it to come in... After a month, we were told it wasn't in, but would be here in a week.. in a week, we were told it STILL wasn't in and would take another week!! We are VERY unsatisfied with this place. We are still waiting. Sure, the advertisements and prices are good... but is it worth it?!

1
★☆☆☆☆

BEWARE of this company. Furniture was delivered broken and then when ordered replacement, was told we had to wait a month for it to come in... After a month, we were told it wasn't in, but would be here in a week.. in a week, we were told it STILL wasn't in and would take another week!! We are VERY unsatisfied with this place. We are still waiting. Sure, the advertisements and prices are good... but is it worth it?!

Pros: Large Selection of Furniture

Cons: Horrible Customer Service

More about The Dump

YOU'LL NEVER PAY FULL PRICE FOR FURNITURE AGAIN!!!!! Atlanta, GA; Dallas, TX; Hampton, VA; Houston, TX; Langhorne, PA; Norfolk, VA; Oaks, PA; Phoenix/Tempe, AZ; Richmond, VA; Turnersville, NJ ?? Visit us online at http://www.thedump.com & like us on Facebook at http://www.facebook.com/TheDump

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