Star Tex Power

★★☆☆☆
  • 3200 Southwest Fwy Ste 1000

    Houston, TX 77027

    Map & Directions
  • 713-357-2800

About Star Tex Power

Hours
Mon-Fri 7am-8pm, Sat 8am-5pm

Home Construction & Remodeling

Home Construction & Remodeling
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.

I was with Startex for 3 years when I was in the army. During those 3 years, I never had a problem with them. My bill was always the same, add or minus $10. When I left, I was in a hurry, so I forgot to contact the company to tell them I

3
★★★★★

I was with Startex for 3 years when I was in the army. During those 3 years, I never had a problem with them. My bill was always the same, add or minus $10. When I left, I was in a hurry, so I forgot to contact the company to tell them I

.

this is my first experience with startex there are reason you should not consider to sign with startex power. one i am a student leaving in a 440 sqf studio, no washing & dryer my first invoice was 37.96 i was happy i told myself maybe

3
★★★★★

this is my first experience with startex there are reason you should not consider to sign with startex power. one i am a student leaving in a 440 sqf studio, no washing & dryer my first invoice was 37.96 i was happy i told myself maybe

.

the "salesrep" told me it would be faster to do it online. I tried to stop him to get a few answers and he just impatiently said, "ma'm just go online' How can you do business this way? That's how I found this site...People need to know!!! I tried to publish without a star but this site expects at least one star.

0
★☆☆☆☆

the "salesrep" told me it would be faster to do it online. I tried to stop him to get a few answers and he just impatiently said, "ma'm just go online' How can you do business this way? That's how I found this site...People need to know!!! I tried to publish without a star but this site expects at least one star.

.

I noticed other complaints about this SAME Customer Svc. Rep. So I thought I would forward my latest correspondence with him.

Mr. Jones:
The bill was due with a late fee as of September 4, 2009. $200 of the $240.45 cleared on September 15, 2009. You are disconnecting me today because $40.45 didn't clear on the same day???? It was sent and is in processing at STARTEX!!

This email is being sent due to you asking for a call, however, not answering my attempt. Hopefully you will respond to an email. I have had no major issues with StarTex and we were able to get a pretty good contracted rate for a year. My main issues StarTex are that your billing/processing department take an additional 5 days to clear payment, even through automatic bill pay services. I have never had this trouble with any other utility service. It has cost me a couple of late fees. during my contract. I may not be happy about it, but I know that each bill must be processed through my bank at least 5 business days before the due date. On the present issue, I simply did not have the funds to pay the bill by September 4, 2009. Please see the information I just obtained from Amegy Bank on September 16, 2009, at 12:20 pm. According to Amegy Bank, my account is clear of any delinquency, for StarTex have processed for payment and cleared two checks. Although the second transaction, the one that StarTex cleared this morning, may not have the Check No. available online at this time, you will notice there is a Reference ID for contact purposes. All of my bills are paid online through my bank's e-bill contracts with the individual providers. Unfortunately for Amegy Bank customers, after doing some research, I found that StarTex actually banks with Amegy Bank, however does not allow wireless transfers. Amegy has to send out the check the same way any other bank would do. So why does it take 6 to 10 business days to clear? This makes no sense what so ever. Amegy stated that it is StarTex and not Amegy that sets processing once payment arrives at StarTex. If StarTex would contract wirelessly with Amegy, they would have the information at the same time StarTex posts it on their own website. It enables better tracking for the bank customer. They know what I owe, they pay it and they have the ability to dispute on the customer's behalf without ever involving the client. In addition, the payments made included the late fee accessed due to not paying the bill by September 4, 2009. You sent an email the same day that StarTex cashed the second payment, of which brought my account balance to $0! Please feel free to contact me me if you have questions regarding this matter.

View Transaction
Description: CHECK
Account: Affinity Checking - XXXXXXX
Transaction: Check NO. XXXXXX
Date Cleared: 09/15/2009
Amount: $ 200.00
Reference ID: PRIVATE XXXXX
View Transaction
Description: CHECK
Account: Affinity Checking - XXXXXXX
Transaction: Check N/A
Date Cleared: 09/16/2009
Amount: $ 40.45
Reference ID: PRIVATE XXXXX

----- Original Message -----
From: Gregory Jones
To: XXXXXXXXXXXXXX
Sent: Wednesday, September 16, 2009 9:46 AM
Subject: StarTex Power accr # XXXXXX

I am attempting to get in contact with you regarding your past due account with Startex Power. Contact me immediately so we can resolve your account. Notice for disconnection is schedules for today.

Thank you,
Gregory Jones
Collection Specialist
3200 Southwest Freeway #1000
Houston, Texas 77027
office: 713-292-2501
fax: 866-595-4882
www.StarTexpower dotcom
gjones@StarTexPower dotcom

0
★☆☆☆☆

I noticed other complaints about this SAME Customer Svc. Rep. So I thought I would forward my latest correspondence with him.

Mr. Jones:
The bill was due with a late fee as of September 4, 2009. $200 of the $240.45 cleared on September 15, 2009. You are disconnecting me today because $40.45 didn't clear on the same day???? It was sent and is in processing at STARTEX!!

This email is being sent due to you asking for a call, however, not answering my attempt. Hopefully you will respond to an email. I have had no major issues with StarTex and we were able to get a pretty good contracted rate for a year. My main issues StarTex are that your billing/processing department take an additional 5 days to clear payment, even through automatic bill pay services. I have never had this trouble with any other utility service. It has cost me a couple of late fees. during my contract. I may not be happy about it, but I know that each bill must be processed through my bank at least 5 business days before the due date. On the present issue, I simply did not have the funds to pay the bill by September 4, 2009. Please see the information I just obtained from Amegy Bank on September 16, 2009, at 12:20 pm. According to Amegy Bank, my account is clear of any delinquency, for StarTex have processed for payment and cleared two checks. Although the second transaction, the one that StarTex cleared this morning, may not have the Check No. available online at this time, you will notice there is a Reference ID for contact purposes. All of my bills are paid online through my bank's e-bill contracts with the individual providers. Unfortunately for Amegy Bank customers, after doing some research, I found that StarTex actually banks with Amegy Bank, however does not allow wireless transfers. Amegy has to send out the check the same way any other bank would do. So why does it take 6 to 10 business days to clear? This makes no sense what so ever. Amegy stated that it is StarTex and not Amegy that sets processing once payment arrives at StarTex. If StarTex would contract wirelessly with Amegy, they would have the information at the same time StarTex posts it on their own website. It enables better tracking for the bank customer. They know what I owe, they pay it and they have the ability to dispute on the customer's behalf without ever involving the client. In addition, the payments made included the late fee accessed due to not paying the bill by September 4, 2009. You sent an email the same day that StarTex cashed the second payment, of which brought my account balance to $0! Please feel free to contact me me if you have questions regarding this matter.

View Transaction
Description: CHECK
Account: Affinity Checking - XXXXXXX
Transaction: Check NO. XXXXXX
Date Cleared: 09/15/2009
Amount: $ 200.00
Reference ID: PRIVATE XXXXX
View Transaction
Description: CHECK
Account: Affinity Checking - XXXXXXX
Transaction: Check N/A
Date Cleared: 09/16/2009
Amount: $ 40.45
Reference ID: PRIVATE XXXXX

----- Original Message -----
From: Gregory Jones
To: XXXXXXXXXXXXXX
Sent: Wednesday, September 16, 2009 9:46 AM
Subject: StarTex Power accr # XXXXXX

I am attempting to get in contact with you regarding your past due account with Startex Power. Contact me immediately so we can resolve your account. Notice for disconnection is schedules for today.

Thank you,
Gregory Jones
Collection Specialist
3200 Southwest Freeway #1000
Houston, Texas 77027
office: 713-292-2501
fax: 866-595-4882
www.StarTexpower dotcom
gjones@StarTexPower dotcom

Pros: Better Rate, but at what cost?

Cons: There's not enough space!

.

Don't even think about signing up with this Electric Company, they move slow, they process slow and most of all their technicians or whoever reads meters are blind...

I signed up for electric for them, of course I know all the 6month contract pay 150 and so on..

They signed me up, and instead of reading the right meter number, they were reading my neighbors!! Of course my neighbor would switch back to his electric of choice. And so they sent me a notice that I called them and got disconnected which I never did, and they're asking 150dollars for it.

I told them I never made the call and I'm not paying 150 cause I intend to finish my 6 month contract, they switch me back, still they're reading the wrong meter. this had to go on for 4 months of me switching back and the real owner of the meter switching out, until one agent finally figured out that they had the wrong meter for my apartment!!! Duh how would i know they've got the wrong meter, I don't even know where those things are located??

Nevertheless, they gave me another account number, but the old account number under my name never got cleared and they even sent it to collections and they call me twice a day?? Duh!! its not my freaking fault that everything got screwed, it their fault and im not paying for their fault???

I called and called and called them to get this fixed, actually i called them more than I was calling my mom or grandma--- but it fell of deaf earsss... no result.. they
still call me and collections even emailed me, even though I have already talked to the collections officer in person!!!

They're deaf and blind--- never trust them on your electric! I had a hell time with them and still am until my contract ends for another 6 months-- I can't wait!!!!

0
★☆☆☆☆

Don't even think about signing up with this Electric Company, they move slow, they process slow and most of all their technicians or whoever reads meters are blind...

I signed up for electric for them, of course I know all the 6month contract pay 150 and so on..

They signed me up, and instead of reading the right meter number, they were reading my neighbors!! Of course my neighbor would switch back to his electric of choice. And so they sent me a notice that I called them and got disconnected which I never did, and they're asking 150dollars for it.

I told them I never made the call and I'm not paying 150 cause I intend to finish my 6 month contract, they switch me back, still they're reading the wrong meter. this had to go on for 4 months of me switching back and the real owner of the meter switching out, until one agent finally figured out that they had the wrong meter for my apartment!!! Duh how would i know they've got the wrong meter, I don't even know where those things are located??

Nevertheless, they gave me another account number, but the old account number under my name never got cleared and they even sent it to collections and they call me twice a day?? Duh!! its not my freaking fault that everything got screwed, it their fault and im not paying for their fault???

I called and called and called them to get this fixed, actually i called them more than I was calling my mom or grandma--- but it fell of deaf earsss... no result.. they
still call me and collections even emailed me, even though I have already talked to the collections officer in person!!!

They're deaf and blind--- never trust them on your electric! I had a hell time with them and still am until my contract ends for another 6 months-- I can't wait!!!!

Pros: NOTHING!! DUH??

Cons: EVERYTHING!!!

.

I had Spark. The contract ended and rather than go to their published month-to-month rate of 12.8, they began to charge me an unpublished rate of 15.5 cents which I learned only after receiving the Bill.

So.. I did some research and I switched to StarTex, which is owned by the former president of the Gexa crooks. They started their own company 5 years ago because Gexa is terrible.

They were EXTREMELY helpful on the phone. First, they explained that the ONLY 2 fees charged on top of the FLAT RATE of 10.1 cents on their 6 month contract were a $4.99 fee charged ONLY IF you go below 500 kwh, which we never do in a house, and a $3.24 TDSP fee. Plus their early termination is half of Spark's. They also do a soft credit check, so it wont count as an inquiry. Furthermore they only charged me $6 for an expedited switch (5 days), so I didnt have to wait til the NEXT billing cycle. I HIGHLY RECOMMEND THIS small fee if you are ever switching. Additionally, I used GOSTAR promo code and got $10 off the 2nd month. The customer rep even walked me thru the website on the phone to get the discount!

YOU GET A PAPER STATEMENT WITH NO EXTRA COST! You can pay your bill online with credit card or bank draft or at any Wells Fargo with NO EXTRA FEES. This is a BIG BIG deal as most other providers require you to either set up an automatic bank draft, or credit card charge, OR they charge you a convenience fee to use a credit card or pay as you go. Also, most others charge you for a paper statement!!! Gexa doesn't even HAVE the ability to view your statement online!!! StarTex's website is GREAT, easy to use, and you can check your bills and usage anytime and pay online or just mail a check.

I dont know where these other reviewers are getting the extra fees from, but most of the negative reviews are where they asked for new service in apartments then cancelled. Trust me, these StarTex guys are the EASIEST to work with. Ive used several others and most of them are sneaky and uncaring.

Just go to the powertochoose website if you dont believe me.
Their Energy Facts label has no other fees, plus they are very low on the complaint scale. I think they are a great home residential provider (so far).

NO I dont work for them. But I will NEVER use Gexa or Spark anymore!

2
★★★★★

I had Spark. The contract ended and rather than go to their published month-to-month rate of 12.8, they began to charge me an unpublished rate of 15.5 cents which I learned only after receiving the Bill.

So.. I did some research and I switched to StarTex, which is owned by the former president of the Gexa crooks. They started their own company 5 years ago because Gexa is terrible.

They were EXTREMELY helpful on the phone. First, they explained that the ONLY 2 fees charged on top of the FLAT RATE of 10.1 cents on their 6 month contract were a $4.99 fee charged ONLY IF you go below 500 kwh, which we never do in a house, and a $3.24 TDSP fee. Plus their early termination is half of Spark's. They also do a soft credit check, so it wont count as an inquiry. Furthermore they only charged me $6 for an expedited switch (5 days), so I didnt have to wait til the NEXT billing cycle. I HIGHLY RECOMMEND THIS small fee if you are ever switching. Additionally, I used GOSTAR promo code and got $10 off the 2nd month. The customer rep even walked me thru the website on the phone to get the discount!

YOU GET A PAPER STATEMENT WITH NO EXTRA COST! You can pay your bill online with credit card or bank draft or at any Wells Fargo with NO EXTRA FEES. This is a BIG BIG deal as most other providers require you to either set up an automatic bank draft, or credit card charge, OR they charge you a convenience fee to use a credit card or pay as you go. Also, most others charge you for a paper statement!!! Gexa doesn't even HAVE the ability to view your statement online!!! StarTex's website is GREAT, easy to use, and you can check your bills and usage anytime and pay online or just mail a check.

I dont know where these other reviewers are getting the extra fees from, but most of the negative reviews are where they asked for new service in apartments then cancelled. Trust me, these StarTex guys are the EASIEST to work with. Ive used several others and most of them are sneaky and uncaring.

Just go to the powertochoose website if you dont believe me.
Their Energy Facts label has no other fees, plus they are very low on the complaint scale. I think they are a great home residential provider (so far).

NO I dont work for them. But I will NEVER use Gexa or Spark anymore!

Pros: They are up front about everything

Cons: None - they do everything right.

.

I have had no major issues with StarTex and was able to get a good contract rate for a year. My main problem with them is that they take an additional 5 days to clear your payment whenever you send it. I have never had this trouble with any other utility or service, and it has cost me a couple of late fees.

1
★★☆☆☆

I have had no major issues with StarTex and was able to get a good contract rate for a year. My main problem with them is that they take an additional 5 days to clear your payment whenever you send it. I have never had this trouble with any other utility or service, and it has cost me a couple of late fees.

Pros: Inexpensive

Cons: Unpredictable bill receipt

.

They add additional charges to your bills and call them equipment upgrades. They calculate the Kwh usage to make you think you are saving money with them when in reality you are paying more than what your contract rate is when you add in their additional charges. Their collection service is very arrogant and comes across that you owe them the world. Glad I switched to another company. They don't deserve the one star but I had to give a rating to post the review

0
★☆☆☆☆

They add additional charges to your bills and call them equipment upgrades. They calculate the Kwh usage to make you think you are saving money with them when in reality you are paying more than what your contract rate is when you add in their additional charges. Their collection service is very arrogant and comes across that you owe them the world. Glad I switched to another company. They don't deserve the one star but I had to give a rating to post the review

Pros: none whatsoever

Cons: everything

.

This is about Early Termination fee for Account# 97712.
I requested for service from StarTex,how ever I could not move to that apartment as the apartment was damaged because of hurricane.During that period,I moved to another apartment and requested StarTex to transfer my connection to my new apartment, but because of hurricane StarTex could not provide me power during that period and I requested for cancellation of service and I was said the service is cancelled and there is no dues from me.
After this I used to get calls on my cell for many days regarding non payment.I never received any bill in my apartment address. When I requested customer care, I was said I am getting call by mistake and my number will be removed from the list.

Again after some days I started getting calls and again when I requested customer care, they helped me looking at my account and I was said there is a 3 days charge to my account and I have to pay that. So I paid an amount of $23.38 though I have not used service from StarTex for a single day.
Now I received a letter saying there is an early termination fee of $150.00 to be paid for this service.

When I contacted customer care, i got the below response after 5 days.

Thank you for contacting Star Tex power. In regards to your early termination fee I spoke with Greg in our collections department and he states the fee will stand. A switch was processed on your account. If you want to further discuss the fee you can contact Greg in collections at ext 2501 at 866-917-8271.

However I could not find this person after calling 5 times.
Beware!!Never go for Star Tex.

0
★☆☆☆☆

This is about Early Termination fee for Account# 97712.
I requested for service from StarTex,how ever I could not move to that apartment as the apartment was damaged because of hurricane.During that period,I moved to another apartment and requested StarTex to transfer my connection to my new apartment, but because of hurricane StarTex could not provide me power during that period and I requested for cancellation of service and I was said the service is cancelled and there is no dues from me.
After this I used to get calls on my cell for many days regarding non payment.I never received any bill in my apartment address. When I requested customer care, I was said I am getting call by mistake and my number will be removed from the list.

Again after some days I started getting calls and again when I requested customer care, they helped me looking at my account and I was said there is a 3 days charge to my account and I have to pay that. So I paid an amount of $23.38 though I have not used service from StarTex for a single day.
Now I received a letter saying there is an early termination fee of $150.00 to be paid for this service.

When I contacted customer care, i got the below response after 5 days.

Thank you for contacting Star Tex power. In regards to your early termination fee I spoke with Greg in our collections department and he states the fee will stand. A switch was processed on your account. If you want to further discuss the fee you can contact Greg in collections at ext 2501 at 866-917-8271.

However I could not find this person after calling 5 times.
Beware!!Never go for Star Tex.

Pros: Beware!!Never go for Star Tex.

Cons: Billed without any service.

.

Yesterday morning I signed up with StarTex Power by internet for the reasonable rate of 11.6? per KWH for 12 months. Later that same day, my apartment arrangement fell through, so I cancelled my electricity. Today I'm told I'll be charged for three days of service even though the service was never connected. Yea, you read that right! FYI, service was initially scheduled to begin tomorrow. The billing person was VERY insistent. I MUST PAY FOR THREE DAYS, PERIOD.

When I do find my new apartment, you can be sure I?ll avoid StarTex Power like the plague!!! They seemed cheap up front, but after my own experience, and reading all the crappy comments about them here, I now know better. Whew! I probably dodged a real bullet there!

0
★☆☆☆☆

Yesterday morning I signed up with StarTex Power by internet for the reasonable rate of 11.6? per KWH for 12 months. Later that same day, my apartment arrangement fell through, so I cancelled my electricity. Today I'm told I'll be charged for three days of service even though the service was never connected. Yea, you read that right! FYI, service was initially scheduled to begin tomorrow. The billing person was VERY insistent. I MUST PAY FOR THREE DAYS, PERIOD.

When I do find my new apartment, you can be sure I?ll avoid StarTex Power like the plague!!! They seemed cheap up front, but after my own experience, and reading all the crappy comments about them here, I now know better. Whew! I probably dodged a real bullet there!

Pros: 11.6? per KWH sounds good up front, but beware of these guys, BEWARE!

Cons: Terrible "customer service", if you can call it that.

.

Startex customer service is poor, their rates vary from what they initially explain and are known to "fish" their consumers. Their budget billing isn't budget at all, they will tell you they will just increase your bill each month but at the end of the year have a large difference to pay up and then 15 days. It's just not a good company, with so many options now go with someone else, someone you can trust.

0
★☆☆☆☆

Startex customer service is poor, their rates vary from what they initially explain and are known to "fish" their consumers. Their budget billing isn't budget at all, they will tell you they will just increase your bill each month but at the end of the year have a large difference to pay up and then 15 days. It's just not a good company, with so many options now go with someone else, someone you can trust.

Pros: Quick Connect

Cons: False Advertising

.

I have switched provider 9 times now, but have decided that StarTex Power will be my last. I am extremely happy with them and tired of the rest. They have the best customer service and they don't hide charges in your bill or raise your fixed rate. I highly recommend them!

2
★★★★★

I have switched provider 9 times now, but have decided that StarTex Power will be my last. I am extremely happy with them and tired of the rest. They have the best customer service and they don't hide charges in your bill or raise your fixed rate. I highly recommend them!

Pros: Honest Rate, Customer Service

Cons: none so far

.

StarTex power is a company that has alot of personal and businees issues. StarTex only wants to build its business to sell it off. Service is bad and you will pay additional fees for services.

0
★☆☆☆☆

StarTex power is a company that has alot of personal and businees issues. StarTex only wants to build its business to sell it off. Service is bad and you will pay additional fees for services.

.

My service was suppose to be activated on Friday 8/24. I called the day before to make sure that it was to be turned on and they said on Friday between 7am and midnight. I checked out my place on Friday night...no electricity. Saturday...not on. Called them and found out that it was going to be activated on 9/24! Their explanation?! The number 9 looks similar to the number 8. I was pis*** off ! What kind of inconvenience and headache will I have to go through if if they mess up on my bills. I decided to call back and cancel their service and go with another provider. They didn't really care about losing a customer.

0
★☆☆☆☆

My service was suppose to be activated on Friday 8/24. I called the day before to make sure that it was to be turned on and they said on Friday between 7am and midnight. I checked out my place on Friday night...no electricity. Saturday...not on. Called them and found out that it was going to be activated on 9/24! Their explanation?! The number 9 looks similar to the number 8. I was pis*** off ! What kind of inconvenience and headache will I have to go through if if they mess up on my bills. I decided to call back and cancel their service and go with another provider. They didn't really care about losing a customer.

Pros: rate

Cons: customer service, reliabilty

Message from Star Tex Power

StarTex Power is the Texas-based retail electricity provider that offers residential and business customers the best of both worlds-the same reliable power you have now, but with new low rates and great customer service.

You'll get the same power...

You'll continue to get your power from your local energy delivery company (CenterPoint in Houston, ONCOR in Dallas, etc.), and they'll continue to provide your maintenance. But now you'll also get...

Attractive rate options that work for YOU!



Now that you have a choice in your power provider, we also give you a choice of rate plans:

Secured contract plans for "Peace of Mind" that your rate won't change for the term of your agreement, a month-to-month plan for flexibility, and a long term agreement that allows you to lock in your rate for the future.







And great customer service...



While you might come initially for our rates, we think you'll stay for the quality of our service. If you ever need us, just pick up the phone and give us a call, send us an email or write us a letter! We guarantee one of our caring, friendly and knowledgeable representatives will provide their undivided attention to your account! How's that for an unusual concept?



More about Star Tex Power

Electricity for your Home and Business. The lowest cost provider!

 

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