Home Theater Technologies

★★☆☆☆
  • 6100 Colleyville Blvd Ste 140

    Colleyville, TX 76034

    Map & Directions
  • 817-337-1300

About Home Theater Technologies

Hours
Mon-Fri 10am-6pm
2.3333 3
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just had a hard time from the beginning to end of construction.

0
★☆☆☆☆

just had a hard time from the beginning to end of construction.

Pros: none really

Cons: poor responsiveness and customer service

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This customer seems to forget the actual FACTS of the transaction. Service had been refused because of the EXTREMELY delinquent status of the account. After multiple attempts to collect the past balance due, the customer agreed to bring the account current when the technician showed up to service her vac unit. While writing the check, the customer became verbally abusive to the technician. The customer would not allow the service technician access to the garage to service the unit and continued the verbal abuse. There are many other FACTS surrounding the history of our relationship with this customer. The warranty was fully honored. When the warranty was up, we determined that it was no longer in our best interests to continue work with this customer and recommended that she contact another service center. Any one of our staff would be more than happy to further discuss this matter in person if necessary. James Westbrook President 817-380-2000??

2
★★★★★

This customer seems to forget the actual FACTS of the transaction. Service had been refused because of the EXTREMELY delinquent status of the account. After multiple attempts to collect the past balance due, the customer agreed to bring the account current when the technician showed up to service her vac unit. While writing the check, the customer became verbally abusive to the technician. The customer would not allow the service technician access to the garage to service the unit and continued the verbal abuse. There are many other FACTS surrounding the history of our relationship with this customer. The warranty was fully honored. When the warranty was up, we determined that it was no longer in our best interests to continue work with this customer and recommended that she contact another service center. Any one of our staff would be more than happy to further discuss this matter in person if necessary. James Westbrook President 817-380-2000??

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This company did a large install of a vacuum system in our home. They were happy to service for the term of the limited warranty. But when the warranty was up, they told us to go do business with someone else. I guess it was too expensive for them to service what they install. They just want the big sale, but are not willing to stand behind it.

Big mistake on our part. Buyer beware.

0
★☆☆☆☆

This company did a large install of a vacuum system in our home. They were happy to service for the term of the limited warranty. But when the warranty was up, they told us to go do business with someone else. I guess it was too expensive for them to service what they install. They just want the big sale, but are not willing to stand behind it.

Big mistake on our part. Buyer beware.

Cons: Get the money and run

 

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