Fry's Electronics

★★☆☆☆
  • 11565 Southwest Fwy

    Houston, TX 77031

    Map & Directions
  • 832-200-3300

2.3333 6
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I LOVE FRY'S Electronics. The service is AMAZING, they have the latest games,appliances,and tv's. Their prices are very low and it is just AWESOME. :)

5
★★★★★

I LOVE FRY'S Electronics. The service is AMAZING, they have the latest games,appliances,and tv's. Their prices are very low and it is just AWESOME. :)

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I bougth a radio car and the instalation ,since the parts for this job was not in the store they made the order and got all my personal information so they will call me ,that was a week ago and with no information or call I did call the store and for my surprise no one can tell me about ,no a single employee can figure out were was my order,so much for store who suppose be a show for handle information

1
★☆☆☆☆

I bougth a radio car and the instalation ,since the parts for this job was not in the store they made the order and got all my personal information so they will call me ,that was a week ago and with no information or call I did call the store and for my surprise no one can tell me about ,no a single employee can figure out were was my order,so much for store who suppose be a show for handle information

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0 out of 1 people found this review helpful.

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The customer service of their Audio/Video department is the worst ever. I stood there for 10 minutes before I can find an associate I can talk to(one of them just ignored me). The associate said he will be right with me after he's done with the other customer. While I was waiting he decided to help another TWO customers who talked to him after I did, and let me wait another 10 minutes. When he finally came I asked him about the speaker that's on sale and he said they are out of them, told me the other stores have them without checking in the computer system, and just walked away and started talking to his buddies before I can ask about the other speakers. He's the rudest sales associated I have ever talked to. I also talked to some guy in their video department, asked him about if I can get a rain check for the speakers. Without even listen to what product I was asking about, he kept on saying One Day Sale product no rain check.

Well, I will NEVER buy any Audio/Video product from this Fry's, I would rather drive 30 more minutes and go to the other Fry's or pay extra buy and buy it from elsewhere. They don't treat you like customers, they treat you like you are begging them to buy the product. STAY AWAY from their AV department. The Computer department is ok though.

1
★☆☆☆☆

The customer service of their Audio/Video department is the worst ever. I stood there for 10 minutes before I can find an associate I can talk to(one of them just ignored me). The associate said he will be right with me after he's done with the other customer. While I was waiting he decided to help another TWO customers who talked to him after I did, and let me wait another 10 minutes. When he finally came I asked him about the speaker that's on sale and he said they are out of them, told me the other stores have them without checking in the computer system, and just walked away and started talking to his buddies before I can ask about the other speakers. He's the rudest sales associated I have ever talked to. I also talked to some guy in their video department, asked him about if I can get a rain check for the speakers. Without even listen to what product I was asking about, he kept on saying One Day Sale product no rain check.

Well, I will NEVER buy any Audio/Video product from this Fry's, I would rather drive 30 more minutes and go to the other Fry's or pay extra buy and buy it from elsewhere. They don't treat you like customers, they treat you like you are begging them to buy the product. STAY AWAY from their AV department. The Computer department is ok though.

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0 out of 1 people found this review helpful.

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i know the feeling all the items that you get someone have already returned them.i bought a motherboard combo and it didn't work this was a unopened item i was told but when i took it back after hours trying to figure it out well the serial number on the board it's self didn't match the one that was on the box.and besides that they do a very thorough check before you leave they just don't open the boxes real bad experience so! new or not check everything before you leave i'd rather directron myself

1
★☆☆☆☆

i know the feeling all the items that you get someone have already returned them.i bought a motherboard combo and it didn't work this was a unopened item i was told but when i took it back after hours trying to figure it out well the serial number on the board it's self didn't match the one that was on the box.and besides that they do a very thorough check before you leave they just don't open the boxes real bad experience so! new or not check everything before you leave i'd rather directron myself

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0 out of 1 people found this review helpful.

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First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. I didn't realize it was discontinued. The sales associate informs me this TV has actually been discontinued for months. Even though Fry's still offered it in April of 09.
I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 30 was the arrival day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence!
In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday.
So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued.
At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down.
Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at B&H. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else

1
★☆☆☆☆

First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. I didn't realize it was discontinued. The sales associate informs me this TV has actually been discontinued for months. Even though Fry's still offered it in April of 09.
I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 30 was the arrival day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence!
In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday.
So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued.
At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down.
Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at B&H. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else

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0 out of 1 people found this review helpful.

.

fry electronics shop is satisfactory in dealing with consumers. I like it. Their shop is organized in a nice way and easy to find out. People work there is knowledgeable and courteous

5
★★★★★

fry electronics shop is satisfactory in dealing with consumers. I like it. Their shop is organized in a nice way and easy to find out. People work there is knowledgeable and courteous

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1 out of 1 people found this review helpful.

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In Short
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software,…

 

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