Airport Express

★★★☆☆
  • 1731 S San Marcos # 826

    San Antonio, TX 78207

    Map & Directions
  • 210-281-9900

About Airport Express

Categories
Hours
Daily 7am-1:30pm

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Derrick was very professional and has great customer service. He helped me with my luggage and was on time.

2
★★★★★

Derrick was very professional and has great customer service. He helped me with my luggage and was on time.

.

I had a great shuttle driver, derrick, he has great customer service, very professional and helpful. I would request him if ever in SA again.

2
★★★★☆

I had a great shuttle driver, derrick, he has great customer service, very professional and helpful. I would request him if ever in SA again.

.

Bad customer service. I had to interrupt the counter girl from her phone conversation to buy a ticket. She told me to have a seat and she would tell me when the shuttle arrived. She spent the next twenty minutes talking stories with some dude. Turns out he was the shuttle driver. waited forty minutes in the lobby. It is partly my fault as I didn't ask how long it would take; but with that kind of time frame I wouldn't ever do it again.

1
★★★☆☆

Bad customer service. I had to interrupt the counter girl from her phone conversation to buy a ticket. She told me to have a seat and she would tell me when the shuttle arrived. She spent the next twenty minutes talking stories with some dude. Turns out he was the shuttle driver. waited forty minutes in the lobby. It is partly my fault as I didn't ask how long it would take; but with that kind of time frame I wouldn't ever do it again.

.

Bad customer service. I had to interrupt the counter girl from her phone conversation to buy a ticket. She told me to have a seat and she would tell me when the shuttle arrived. She spent the next twenty minutes talking stories with some dude. Turns out he was the shuttle driver. waited forty minutes in the lobby. It is partly my fault as I didn't ask how long it would take; but with that kind of time frame I wouldn't ever do it again.

0
★☆☆☆☆

Bad customer service. I had to interrupt the counter girl from her phone conversation to buy a ticket. She told me to have a seat and she would tell me when the shuttle arrived. She spent the next twenty minutes talking stories with some dude. Turns out he was the shuttle driver. waited forty minutes in the lobby. It is partly my fault as I didn't ask how long it would take; but with that kind of time frame I wouldn't ever do it again.

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I prepaid for a roundtrip shuttle, SATrans would not honor the fare, $30 down a hole. In this case the dispatcher verified my location and payment yet saw this as some kind of misunderstanding.
Go ahead and get a cab because these guys are completely incompetent and not worth the trouble.

0
★☆☆☆☆

I prepaid for a roundtrip shuttle, SATrans would not honor the fare, $30 down a hole. In this case the dispatcher verified my location and payment yet saw this as some kind of misunderstanding.
Go ahead and get a cab because these guys are completely incompetent and not worth the trouble.

Pros: Nice paint on the vans

Cons: Inept, lazy and unfocused

.

Coming to san antonio you might as well spend the extra six dollars or so and take a taxi. if your traveling with two or more its cheaper regardless. Be aware if you do take SA Trans Airport Express, you will be waiting up to an hour just to go downtown and your pick up is not always guaranteed as i found out after they never came and i eventually missed my flight and had to shell out extra money for another night in san antonio. DO NOT TAKE SA TRANS

0
★☆☆☆☆

Coming to san antonio you might as well spend the extra six dollars or so and take a taxi. if your traveling with two or more its cheaper regardless. Be aware if you do take SA Trans Airport Express, you will be waiting up to an hour just to go downtown and your pick up is not always guaranteed as i found out after they never came and i eventually missed my flight and had to shell out extra money for another night in san antonio. DO NOT TAKE SA TRANS

Pros: cant think of even one.

Cons: where do i start? no AC on cramped vehicle which was an hour late who broke my luggage and forgot me on my roundtrip

 

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