Shinsei Restaurant

★★★★☆
  • 7713 Inwood Rd

    Dallas, TX 75209

    Map & Directions
  • 214-352-0005

About Shinsei Restaurant

Hours
Monday 09:00 AM - 10:00 PM Tuesday 09:00 AM - 10:00 PM Wednesday 09:00 AM - 10:00 PM Thursday 09:00 AM - 10:00 PM Friday 09:00 AM - 10:00 PM Saturday 09:00 AM - 10:00 PM Sunday 09:00 AM - 10:00 PM

Food

Food
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Rolls were very good and fresh. I tried severals, but the one that I liked the most was the "Pressed Sushi" (spicy tuna, bid eye tuna, salmon and avocado).
Attention and design are great

2
★★★★☆

Rolls were very good and fresh. I tried severals, but the one that I liked the most was the "Pressed Sushi" (spicy tuna, bid eye tuna, salmon and avocado).
Attention and design are great

Pros: Example: best croissants in town

Cons: What are the drawbacks?

.

My husband and I are very loyal to a certain sushi restaurant in town. Over ten years and at least 100 dining experiences, and it has not failed us. However, on a recent Thursday night, we decided to branch out and try Shinsei. I've heard that the starpower (Owners are celeb chef wives of Kent Rathburn & Dean Fearing) doesn't overshadow the focus on food. On our visit, this much was true. The food was creative and very fresh, and the wine list offers good pairings. Unfortunately, that is where it stops. The service was neglectful and obligatory. Also, the chairs at the sushi bar aren't the right hight. They are too low, making you feel as if you're eating at the kids' table at Thanksgiving. Add to that the hide-n-seek service, and the analogy is complete. The "big people table" has all the condiments and tea refills while the kids' table settles for mismatched chairs and no butter knife. We decided against dessert since the sushi chefs and servers were so focused on getting their sidework done (C'mon HP and PH folks, not even you go to bed at 9p on a Thursday). Plus- in my opinion, cleaning rags and sushi rolls just don't mix. A good restaurant has fantastic food, but also the gift of hospitality. Shinsei, you should learn a lesson from Teppo and Tei Tei. Certainly "Chef Elvis" should have learned hospitality at his former stomping grounds. Won't be back- there are just too many good sushi restaurants who have earned my loyalty.

1
★★☆☆☆

My husband and I are very loyal to a certain sushi restaurant in town. Over ten years and at least 100 dining experiences, and it has not failed us. However, on a recent Thursday night, we decided to branch out and try Shinsei. I've heard that the starpower (Owners are celeb chef wives of Kent Rathburn & Dean Fearing) doesn't overshadow the focus on food. On our visit, this much was true. The food was creative and very fresh, and the wine list offers good pairings. Unfortunately, that is where it stops. The service was neglectful and obligatory. Also, the chairs at the sushi bar aren't the right hight. They are too low, making you feel as if you're eating at the kids' table at Thanksgiving. Add to that the hide-n-seek service, and the analogy is complete. The "big people table" has all the condiments and tea refills while the kids' table settles for mismatched chairs and no butter knife. We decided against dessert since the sushi chefs and servers were so focused on getting their sidework done (C'mon HP and PH folks, not even you go to bed at 9p on a Thursday). Plus- in my opinion, cleaning rags and sushi rolls just don't mix. A good restaurant has fantastic food, but also the gift of hospitality. Shinsei, you should learn a lesson from Teppo and Tei Tei. Certainly "Chef Elvis" should have learned hospitality at his former stomping grounds. Won't be back- there are just too many good sushi restaurants who have earned my loyalty.

Pros: creative sashimi, good wine list by the glass

Cons: service, sushi bar chairs, ambience

.

When this place first opened the wait was long and I think they were still trying to work out the problems. I love this place and I am a "baby" sushi eater...my sushi consists of cooked pieces...but I have tried some of the rolls that my husband gets and I LOVE it. They have expanded their restaurant and wait isnt bad if you go early. I have never had a bad waiter always have great food. I did have a party there once and they do make you order from a pre set menu and I did not like that..i dont like not having your own meal. The food was still good you just had to share...

2
★★★★★

When this place first opened the wait was long and I think they were still trying to work out the problems. I love this place and I am a "baby" sushi eater...my sushi consists of cooked pieces...but I have tried some of the rolls that my husband gets and I LOVE it. They have expanded their restaurant and wait isnt bad if you go early. I have never had a bad waiter always have great food. I did have a party there once and they do make you order from a pre set menu and I did not like that..i dont like not having your own meal. The food was still good you just had to share...

Pros: Great Food and atmosphere. Must get the volcano roll

Cons: I never leave here without spending a lot of money

.

Great atmosphere, great sushi! The chef is a former contestant on Top Chef, so the restaurant has gained in popularity of late, but it has always been worth a visit.

The fried ice cream is especially good!

5
★★★★★

Great atmosphere, great sushi! The chef is a former contestant on Top Chef, so the restaurant has gained in popularity of late, but it has always been worth a visit.

The fried ice cream is especially good!

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.

I was a big Top Chef fan and my sister loved the chef at Shinsei, Casey. I decided to go there for my birthday and emailed the owner for reservations. She never replied. When I called, she said she thought the co-owner had called me. She recommended to have a set menu since it was a large party (12). She was supposed to email me the menu but it never came even with further request for it. As luck would have it, the reunion show for Top Chef was airing that nite. My husband asked if Casey was in and if she could come out to say hi since it was my birthday and were big fans. He said she was too busy. The waiter was also very snobby. When two friends had come late and asked what were the specials, he said "oh it's not like i haven't said this a million times tonite" Then when Casey won "fan favorite" on the show, she surprisingly wasn't too busy to come out and get congratulations from the staff. the kitchen was right next to us so she actually passed our table. the waiter then came up to me and said "oh there she is" didn't even offer to ask her to come over. I was very disappointed in the service especially from the owners whose husbands own excellent restaurants in dallas. one of the owners walked passed us early on and just glanced at us and never said a word. Food was ok, but bad service always ruins a meal. Last thing, on the menu they state they add 18% to parties 6 or more but on our bill it was 20%.

1
★★☆☆☆

I was a big Top Chef fan and my sister loved the chef at Shinsei, Casey. I decided to go there for my birthday and emailed the owner for reservations. She never replied. When I called, she said she thought the co-owner had called me. She recommended to have a set menu since it was a large party (12). She was supposed to email me the menu but it never came even with further request for it. As luck would have it, the reunion show for Top Chef was airing that nite. My husband asked if Casey was in and if she could come out to say hi since it was my birthday and were big fans. He said she was too busy. The waiter was also very snobby. When two friends had come late and asked what were the specials, he said "oh it's not like i haven't said this a million times tonite" Then when Casey won "fan favorite" on the show, she surprisingly wasn't too busy to come out and get congratulations from the staff. the kitchen was right next to us so she actually passed our table. the waiter then came up to me and said "oh there she is" didn't even offer to ask her to come over. I was very disappointed in the service especially from the owners whose husbands own excellent restaurants in dallas. one of the owners walked passed us early on and just glanced at us and never said a word. Food was ok, but bad service always ruins a meal. Last thing, on the menu they state they add 18% to parties 6 or more but on our bill it was 20%.

Pros: nice decor

Cons: bad bad service, snobby staff

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What a treat! This place is filled with the beautiful people, with absolutely no snobbery from the
owners, managers, or staff! Cool bar upstairs, scrumptious sushi at the sushi bar, and a saketini
that will knock your socks off. We will be back!

2
★★★★☆

What a treat! This place is filled with the beautiful people, with absolutely no snobbery from the
owners, managers, or staff! Cool bar upstairs, scrumptious sushi at the sushi bar, and a saketini
that will knock your socks off. We will be back!

Pros: Great people watching, friendly service, and delicious sushi

Cons: Sake is pricey compared to other sushi bars we've tried.

.

This place ROCKS! We went this weekend and it was crazy. It was a long wait...but the place was hopping. the upstairs was packed and we had such a great time! By the time we sat down, we were ready to eat. The sushi was fresh and we had Elvis (the sushi chef, you gotta see this guy) make the decisions for us. Perfect evening. Try the sashimi and don't miss the Cod entree. The service was not rushed, but they didn't take their time either...understood when a place is this busy. Check out their chef on the cover of D magazine this month, too. We loved it, but it is a very, very busy place. The chocolate cake was a perfect finish. Ask for Tammy if you can, she worked at this place when it was Yamaguchi. Great Experience!

2
★★★★★

This place ROCKS! We went this weekend and it was crazy. It was a long wait...but the place was hopping. the upstairs was packed and we had such a great time! By the time we sat down, we were ready to eat. The sushi was fresh and we had Elvis (the sushi chef, you gotta see this guy) make the decisions for us. Perfect evening. Try the sashimi and don't miss the Cod entree. The service was not rushed, but they didn't take their time either...understood when a place is this busy. Check out their chef on the cover of D magazine this month, too. We loved it, but it is a very, very busy place. The chocolate cake was a perfect finish. Ask for Tammy if you can, she worked at this place when it was Yamaguchi. Great Experience!

Pros: Food, atmosphere and service

Cons: a little loud, you almost have to valet

.

We went to Shinsei Friday night for my girlfriend's birthday. We had an early reservation, and when I made the reservation a week prior, I had special circumstances for the birthday celebration that the hostess said they would be more than happy to accomodate. Not only did they forget the special arrangements, but we sat for 15 minutes before our drink order was taken, and another 15 before our appetizer order was taken. They forgot to bring the appetizer, and the server could not even keep our wine glasses filled. Bus boys repeatedly tried to take our plates as we were obviously still eating. Our table was consistently rocked and chairs bumped by servers and guests because there are two many tables for such a small space. The sushi was average and the food was okay, but unenjoyable due to the poor service. Upon leaving I mentioned to the hostess that they had forgotten the birthday and she checked the computer, confirming it was actually on the reservation, and then offered to perform the birthday ritual as we were walking out the door!!! Unbelieveable, we won't be back... The owners should keep the kitchen, fire the entire front of the house, and move to a bigger space.

0
★☆☆☆☆

We went to Shinsei Friday night for my girlfriend's birthday. We had an early reservation, and when I made the reservation a week prior, I had special circumstances for the birthday celebration that the hostess said they would be more than happy to accomodate. Not only did they forget the special arrangements, but we sat for 15 minutes before our drink order was taken, and another 15 before our appetizer order was taken. They forgot to bring the appetizer, and the server could not even keep our wine glasses filled. Bus boys repeatedly tried to take our plates as we were obviously still eating. Our table was consistently rocked and chairs bumped by servers and guests because there are two many tables for such a small space. The sushi was average and the food was okay, but unenjoyable due to the poor service. Upon leaving I mentioned to the hostess that they had forgotten the birthday and she checked the computer, confirming it was actually on the reservation, and then offered to perform the birthday ritual as we were walking out the door!!! Unbelieveable, we won't be back... The owners should keep the kitchen, fire the entire front of the house, and move to a bigger space.

Pros: Well Prepared Entrees

Cons: Worst Service in Dallas

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This is a great place to have a fun dinner. It is a little loud, but it is also really busy. Loved the Kona Kamachi Special. Try the Miso Cod and the stuffed jalapenos, but they are hot! Very fun, very lively. The sake list is outstanding. We tried it for the first time and I never write reviews, but this was so great. Chef Casey (from Top Chef) was in and came by and visited with us. She was really pleasant and even better looking than on TV. Our ser vice was prompt and we never had to wait on anything. I will go back every week.

2
★★★★★

This is a great place to have a fun dinner. It is a little loud, but it is also really busy. Loved the Kona Kamachi Special. Try the Miso Cod and the stuffed jalapenos, but they are hot! Very fun, very lively. The sake list is outstanding. We tried it for the first time and I never write reviews, but this was so great. Chef Casey (from Top Chef) was in and came by and visited with us. She was really pleasant and even better looking than on TV. Our ser vice was prompt and we never had to wait on anything. I will go back every week.

Pros: great atmosphere

Cons: wish it were closer to my house

.

We are guessing that if your husband is a well known chef in Dallas, then you can serve terrible food at VERY UNREASONABLY HIGH PRICES, and get a good review (way ahead of schedule) from the now gone food critics of the Dallas Morning News. What a lousy meal we had. The only thing that was worse than our food, was the choice words that we could hear coming out of some females mouth in the kitchen!! Our friends who paid for our check, probably won't return either. They told us that the place was going steadily downhill, but we had not been in and wanted to try it. They were right. We wont be back there again.

0
★☆☆☆☆

We are guessing that if your husband is a well known chef in Dallas, then you can serve terrible food at VERY UNREASONABLY HIGH PRICES, and get a good review (way ahead of schedule) from the now gone food critics of the Dallas Morning News. What a lousy meal we had. The only thing that was worse than our food, was the choice words that we could hear coming out of some females mouth in the kitchen!! Our friends who paid for our check, probably won't return either. They told us that the place was going steadily downhill, but we had not been in and wanted to try it. They were right. We wont be back there again.

Pros: Valet car parking.

Cons: The food, the service, and the prices.

.

My husband and I are avid foodies. Our favorite Dallas restaurant is Abacus. I was so excited to try Shinsei, especially after seeing some of the great things Casey had prepared on Top Chef. We had an early 6pm reservation and even though the place was empty the hostess wanted to give us the worst table in the place, a table right by the bar, so that we would be looking at hindquarters all evening. She actually sighed when I asked for another table. Our server was sloppily dressed and basically threw the food on the table. For the price, the food quality was poor. My carmelized salmon was so overcooked it was inedible, which was sad because the sauce that accompanied it was great. The potstickers were so greasy that we sent them back and they took them off the bill. The angel roll was good, but not as good as Blue Fish. We will not be going back, I would rather save up and spend the cash on a great night at Abacus.

1
★★☆☆☆

My husband and I are avid foodies. Our favorite Dallas restaurant is Abacus. I was so excited to try Shinsei, especially after seeing some of the great things Casey had prepared on Top Chef. We had an early 6pm reservation and even though the place was empty the hostess wanted to give us the worst table in the place, a table right by the bar, so that we would be looking at hindquarters all evening. She actually sighed when I asked for another table. Our server was sloppily dressed and basically threw the food on the table. For the price, the food quality was poor. My carmelized salmon was so overcooked it was inedible, which was sad because the sauce that accompanied it was great. The potstickers were so greasy that we sent them back and they took them off the bill. The angel roll was good, but not as good as Blue Fish. We will not be going back, I would rather save up and spend the cash on a great night at Abacus.

Pros: Ambience

Cons: Service, food quality

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Going to Shinsei will be the biggest mistake, I would not recommend this restaraunt to anyone it is a small over-crowded restaraunt with the worst service I have ever experienced. I went there this past weekend and even after making reservations had to wait for over an hour, and even at that time they didn't have enough room for our whole party. Yet when we had made reservations over three weeks ago we were told that they could accomodate us. So after going through so much effort and even pre-ordering our food on there request the service was horrible while we were standing around for over an hour the owner didnt even offer her apologies nor did she try to make things better. After waiting for an hour and half we left and went somewhere else to eat. Worst restaraunt experience I have ever had would NEVER EVER go there again!!!

0
★☆☆☆☆

Going to Shinsei will be the biggest mistake, I would not recommend this restaraunt to anyone it is a small over-crowded restaraunt with the worst service I have ever experienced. I went there this past weekend and even after making reservations had to wait for over an hour, and even at that time they didn't have enough room for our whole party. Yet when we had made reservations over three weeks ago we were told that they could accomodate us. So after going through so much effort and even pre-ordering our food on there request the service was horrible while we were standing around for over an hour the owner didnt even offer her apologies nor did she try to make things better. After waiting for an hour and half we left and went somewhere else to eat. Worst restaraunt experience I have ever had would NEVER EVER go there again!!!

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we went to Shinshei for the third time several saturdays ago and chose to sit at the back bar in the downstairs part of the restaurant as the wait was near 1 hour and i was starving.
we always love the food, and consider ourselves avid sushi eaters and shinshei is on our rotation from now on because of the phemonemal service we received from the bartender kelly,
he while serving drinks for the cute waitresses, walked us through the entire meal including sake tastings and a brief albeit knowledgable tutorial on vodka, tequila and sake.
i would highly reccommend this restaurant and definitelyl reccomend sitting at the back bar with one of the
bartenders.

2
★★★★☆

we went to Shinshei for the third time several saturdays ago and chose to sit at the back bar in the downstairs part of the restaurant as the wait was near 1 hour and i was starving.
we always love the food, and consider ourselves avid sushi eaters and shinshei is on our rotation from now on because of the phemonemal service we received from the bartender kelly,
he while serving drinks for the cute waitresses, walked us through the entire meal including sake tastings and a brief albeit knowledgable tutorial on vodka, tequila and sake.
i would highly reccommend this restaurant and definitelyl reccomend sitting at the back bar with one of the
bartenders.

.

I am surprised at some of the reviews. I go to Shinsei at least once a week and love it! The Elvis Mack sashimi is incredible and so is the new pressed sushi they offer. The vibe & energy is great and the service is very friendly. If you like spicy food, the Jalapeno Poppers are very hot, but very addictive. Also, the Ginger Limeade is so tasty. Fresh ginger and limes...I would recommend anyone who hasn't tried Shinsei in at least the past few months to go. They aren't nearly a crazy busy as when they first opened and you can actually walk in and enjoy a great meal.

2
★★★★★

I am surprised at some of the reviews. I go to Shinsei at least once a week and love it! The Elvis Mack sashimi is incredible and so is the new pressed sushi they offer. The vibe & energy is great and the service is very friendly. If you like spicy food, the Jalapeno Poppers are very hot, but very addictive. Also, the Ginger Limeade is so tasty. Fresh ginger and limes...I would recommend anyone who hasn't tried Shinsei in at least the past few months to go. They aren't nearly a crazy busy as when they first opened and you can actually walk in and enjoy a great meal.

Pros: Ambience, Food and Friendly (not snooty) Service

Cons: crowded on the weekends, a little loud

.

I ate here about six months ago so maybe it has gotten better (looking at the past two reviews) or maybe the owners/managers are on here doing damage control. Either way, my experience was not good. First of all the, the hostess was surly and snotty. Our waitress was nice enough but when I am paying a lot of money for sushi I expect it to taste better than what I can get in the sushi case at central market. I ordered spicy tuna, I think (obviously nothing memorable). It was something pretty boring since they don't have a lot of special rolls, which is fine, but then they should do the simple things well! Their menu is limited to say the least. I can't comment on whether or not the fish was fresh, just that it was tasteless and mediocre and I wasn't worshiping the porcelain god after I ate it. This restaurant shall join the ranks of so many Dallas restaurants in that it is all style and no substance and the help treats you like you are lucky to be there. I will take Teppo or Blue Fish any day of the week.

0
★☆☆☆☆

I ate here about six months ago so maybe it has gotten better (looking at the past two reviews) or maybe the owners/managers are on here doing damage control. Either way, my experience was not good. First of all the, the hostess was surly and snotty. Our waitress was nice enough but when I am paying a lot of money for sushi I expect it to taste better than what I can get in the sushi case at central market. I ordered spicy tuna, I think (obviously nothing memorable). It was something pretty boring since they don't have a lot of special rolls, which is fine, but then they should do the simple things well! Their menu is limited to say the least. I can't comment on whether or not the fish was fresh, just that it was tasteless and mediocre and I wasn't worshiping the porcelain god after I ate it. This restaurant shall join the ranks of so many Dallas restaurants in that it is all style and no substance and the help treats you like you are lucky to be there. I will take Teppo or Blue Fish any day of the week.

Pros: Nice Digs

Cons: Sushi, Food, Parking, Hostess

.

I absolutely love this restaurant. I was first turned on to it by a close friend who eats there quite often. I was instantly blown away by the interior of the restaurant, everything is beautiful. The paintings, the arrangements, even the people who work there always look their best. The best part about Shin Sei though is definately the food. The shin sei roll is amazing and is my favorite.
Even the water is great and unique, they cut a cucumber and place it in there for a little kick.

I definately recommend going to this place, but try going during the week and not on a friday or saturday night. Because it can get a little noisy. Shin Sei is a really good "first date" spot.

2
★★★★★

I absolutely love this restaurant. I was first turned on to it by a close friend who eats there quite often. I was instantly blown away by the interior of the restaurant, everything is beautiful. The paintings, the arrangements, even the people who work there always look their best. The best part about Shin Sei though is definately the food. The shin sei roll is amazing and is my favorite.
Even the water is great and unique, they cut a cucumber and place it in there for a little kick.

I definately recommend going to this place, but try going during the week and not on a friday or saturday night. Because it can get a little noisy. Shin Sei is a really good "first date" spot.

.

I have eaten at Shinsei many times since it first opened. It is a place I feel comfortable eating alone or with friends and family. The food is delicious and the interior design absolutely gorgeous. Every time I have been in, one of the owners--either mrs. fearing or mrs. rathbun--has come over to my table to ensure I am having a wonderful experience. And while I am a regular, I have watched them try to visit each and every table. These women, for me, make the place what it is. Any restaurant can have a beautiful setting and great food. It is the quality of the staff and owners that give a place life. They could easily have rested on their laurels, given their connections and famous names--or could sit in the bar and hold court. That's not the case. They are deep in the trenches with all their staff. They truly want the restaurant to be a great dining experience .

Have I had to wait for a table? Of course! Even on weeknights it gets crowded and there might be an hour wait, but that's the price you pay for going to one of the hottest restaurants around--and you know that going in to it.

As for the food and drink: My personal favorites are the Shinsei roll --spicy yellowtail with avacado, the yama salad, and the thai fried rice. The winter sangria is potent and goes down easy, so be careful. The wine list is easy to navigate and the staff is well versed in it. Most Pan Asian restaurants only give a cursory nod to dessert. Not Shinsei. Save room for dessert--or atleast take home the oatmeal cookies--but the warm chocolate cake is to die for and it's just the right size. The tapioca is really worth the calories, too.

All in all, the restaurant is a really pleasing experience.

2
★★★★★

I have eaten at Shinsei many times since it first opened. It is a place I feel comfortable eating alone or with friends and family. The food is delicious and the interior design absolutely gorgeous. Every time I have been in, one of the owners--either mrs. fearing or mrs. rathbun--has come over to my table to ensure I am having a wonderful experience. And while I am a regular, I have watched them try to visit each and every table. These women, for me, make the place what it is. Any restaurant can have a beautiful setting and great food. It is the quality of the staff and owners that give a place life. They could easily have rested on their laurels, given their connections and famous names--or could sit in the bar and hold court. That's not the case. They are deep in the trenches with all their staff. They truly want the restaurant to be a great dining experience .

Have I had to wait for a table? Of course! Even on weeknights it gets crowded and there might be an hour wait, but that's the price you pay for going to one of the hottest restaurants around--and you know that going in to it.

As for the food and drink: My personal favorites are the Shinsei roll --spicy yellowtail with avacado, the yama salad, and the thai fried rice. The winter sangria is potent and goes down easy, so be careful. The wine list is easy to navigate and the staff is well versed in it. Most Pan Asian restaurants only give a cursory nod to dessert. Not Shinsei. Save room for dessert--or atleast take home the oatmeal cookies--but the warm chocolate cake is to die for and it's just the right size. The tapioca is really worth the calories, too.

All in all, the restaurant is a really pleasing experience.

Pros: food, drink, service, beautiful upstairs bar and artwork

Cons: can be loud at primetime on weekends

.

We dined at Shinsei three times this week.
The food was excellent. The spring rolls were delectable.
The big eye tuna sashima was very fresh and the tempura calamari were excellent.
Overall, our experience at Shinsei was at the top of the list.
We had the pleasure of being served by three different waitresses.
However; we highly recommend Tammy. Make sure you ask for her when you visit Shinsei.

Bryan & Mersing

2
★★★★☆

We dined at Shinsei three times this week.
The food was excellent. The spring rolls were delectable.
The big eye tuna sashima was very fresh and the tempura calamari were excellent.
Overall, our experience at Shinsei was at the top of the list.
We had the pleasure of being served by three different waitresses.
However; we highly recommend Tammy. Make sure you ask for her when you visit Shinsei.

Bryan & Mersing

.

Mine may not be typical, but nevertheless I feel it needs to be said. We dined a few days after Christmas and the experience was much anticipated. Our order was placed and all was well until the food arrived. We ordered food from both the kitchen and the sushi bar. The food from the kitched came out accordingly, however the sushi never came out. Out of a part of 4, one of which was to eat mostly sushi, I sat with my party mostly watching. Our server a young man, was cordial and made every attempt to keep me informed about the sushi situation. It took a good 30 minutes after the first food ordered to get the sushi, and by then the rest of my party had completed their meal. The problem I had was that I asked to speak to the manager. The manager never came by, as a matter of fact I don't think I ever saw a manager walk by or anywhere for that matter, I believe our server approached the manager but I will never know. We ended up leaving without as much as a sorry or a thank you for our patronage. This doesn't make for a return visit from out party, and I hope that they get a manager that is visible. The bad thing is the food was good and we would have enjoyed a return visit.

1
★★★☆☆

Mine may not be typical, but nevertheless I feel it needs to be said. We dined a few days after Christmas and the experience was much anticipated. Our order was placed and all was well until the food arrived. We ordered food from both the kitchen and the sushi bar. The food from the kitched came out accordingly, however the sushi never came out. Out of a part of 4, one of which was to eat mostly sushi, I sat with my party mostly watching. Our server a young man, was cordial and made every attempt to keep me informed about the sushi situation. It took a good 30 minutes after the first food ordered to get the sushi, and by then the rest of my party had completed their meal. The problem I had was that I asked to speak to the manager. The manager never came by, as a matter of fact I don't think I ever saw a manager walk by or anywhere for that matter, I believe our server approached the manager but I will never know. We ended up leaving without as much as a sorry or a thank you for our patronage. This doesn't make for a return visit from out party, and I hope that they get a manager that is visible. The bad thing is the food was good and we would have enjoyed a return visit.

Pros: food, enviornment

Cons: lack of service, attitude

.

I am appalled at the last reviewers experience. I am the owner of Shinsei and try to do my very best to ensure every guest has a exceptional experience. I only hope the reviewers who have a bad experience will ask to speak to a manager when it happens so it can be rectified at the time. I apologize for the rudeness of any person at our establishment. It is extremelly disturbing to me. I take all compliants very seriously. Any one is welcome to call me directly at the restaurant. The number and email is listed on citysearch. Thanks.

1
★★★☆☆

I am appalled at the last reviewers experience. I am the owner of Shinsei and try to do my very best to ensure every guest has a exceptional experience. I only hope the reviewers who have a bad experience will ask to speak to a manager when it happens so it can be rectified at the time. I apologize for the rudeness of any person at our establishment. It is extremelly disturbing to me. I take all compliants very seriously. Any one is welcome to call me directly at the restaurant. The number and email is listed on citysearch. Thanks.

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My fiance and I were excited to try this place because we love sushi and this restaurant was recommended to us. We arrived after 7:00 on a Tuesday night and there were about 5 small empty tables I could see in the front of the restaurant. The hostess had an abrasive "air" to her kind of like a snotty retail sales associate (which I could never understand given their job description). I said "We don't have a reservation. Do we need one?" She responded, "Well that's why I'm trying to figure out where you are going to sit. The sushi bar is available." After reading these reviews, I'm finding out that they don't take reservations at all - so why could we not have a table? We sat at the bar nonetheless.

The waitress was nice. She brought me a white wine after I had ordered a red and she apologized. My fiance ordered a type of Kirin beer and she did not try to hide the fact she didn't know what he was talking about. We had a long time to people-watch because the food took a really long time to come out. While seated we watched the hostess sit this other couple at the sushi bar. After they were situated the hostess came back and made them move down a few seats. I thought that was rude. She also sat a single gentleman in one of the two seats next to us. He probably just wanted to enjoy a nice meal like anyone else. A few minutes later the hostess came back and said to him, "oh these seats are for a group of 2, not 1." And he had to leave. He ended up leaving the restaurant without eating anything. I know this because we overheard the hostess making fun of the poor guy to her waitstaff friends.

I really miss Asian people working in Sushi restaurants. At least if they are making fun of us we can't understand what they are saying. Though the Mexican sushi chefs do make quite a yellowtail sashimi special!

You can find great sushi in Dallas. With such competition you'd think these places would not get a kick out of offending their customers.

1
★★☆☆☆

My fiance and I were excited to try this place because we love sushi and this restaurant was recommended to us. We arrived after 7:00 on a Tuesday night and there were about 5 small empty tables I could see in the front of the restaurant. The hostess had an abrasive "air" to her kind of like a snotty retail sales associate (which I could never understand given their job description). I said "We don't have a reservation. Do we need one?" She responded, "Well that's why I'm trying to figure out where you are going to sit. The sushi bar is available." After reading these reviews, I'm finding out that they don't take reservations at all - so why could we not have a table? We sat at the bar nonetheless.

The waitress was nice. She brought me a white wine after I had ordered a red and she apologized. My fiance ordered a type of Kirin beer and she did not try to hide the fact she didn't know what he was talking about. We had a long time to people-watch because the food took a really long time to come out. While seated we watched the hostess sit this other couple at the sushi bar. After they were situated the hostess came back and made them move down a few seats. I thought that was rude. She also sat a single gentleman in one of the two seats next to us. He probably just wanted to enjoy a nice meal like anyone else. A few minutes later the hostess came back and said to him, "oh these seats are for a group of 2, not 1." And he had to leave. He ended up leaving the restaurant without eating anything. I know this because we overheard the hostess making fun of the poor guy to her waitstaff friends.

I really miss Asian people working in Sushi restaurants. At least if they are making fun of us we can't understand what they are saying. Though the Mexican sushi chefs do make quite a yellowtail sashimi special!

You can find great sushi in Dallas. With such competition you'd think these places would not get a kick out of offending their customers.

Pros: Great sushi

Cons: Horrible staff

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I was originally going to title the review "Japanese for Slow" but that seems a bit harsh in retrospect. Yes, we were stuck at the hostess stand with another couple and were barely acknowledged by the waitstaff; yes, the bartender seemed more interested in banter than in servicing a crowded bar; and yes we were marooned at the end of the sushi bar while we waited for our server to arrive. In all fairness though it was 9:15 on a Saturday night and the restaurant was packed. Plus the place is fairly new so I expected a few hitches.

The important issue for me is the food quality. At Shinsei everything was good but not great. The spider roll and the Thai fried rice were probably the better choices we made. However, the yellowtail sushi was bland and did not hold fast to the rice, and the Miso Cod is OK but I did not see what all the fuss was all about. The wine list is adequate, although both high end Pinots we ordered came with notes of bar disinfectant in the glasses. Next time I'm sticking with Sapporo.

2
★★★★☆

I was originally going to title the review "Japanese for Slow" but that seems a bit harsh in retrospect. Yes, we were stuck at the hostess stand with another couple and were barely acknowledged by the waitstaff; yes, the bartender seemed more interested in banter than in servicing a crowded bar; and yes we were marooned at the end of the sushi bar while we waited for our server to arrive. In all fairness though it was 9:15 on a Saturday night and the restaurant was packed. Plus the place is fairly new so I expected a few hitches.

The important issue for me is the food quality. At Shinsei everything was good but not great. The spider roll and the Thai fried rice were probably the better choices we made. However, the yellowtail sushi was bland and did not hold fast to the rice, and the Miso Cod is OK but I did not see what all the fuss was all about. The wine list is adequate, although both high end Pinots we ordered came with notes of bar disinfectant in the glasses. Next time I'm sticking with Sapporo.

Pros: location, atmosphere, creative menu

Cons: service (slow!), inconsistent food quality but that should improve over time, reservations after 9:30PM only

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We visited the restaurant on a weekend night. Although quoted a wait time of less than an hour, we didn't get to our table till way beyond an hour and a half. I felt the service was rushed and unprofessional(no names to be mentioned), and the food was hardly mediorce.
Unfortunatley the bill was incorrect, when asked the waitstaff was rude. It was fixed with great reluctance, and we were made to feel very unwelcome. Because this is our first visit with utmost dissatifaction, and am I doubtful we will ever return. This is another eatery that will most likely stay in business, more to the fact of the owners connections to other succesful and well respected restaurants. Very much the case for this town. I would recommend several other places to visit for sushi and asian cuisine. Just a suggestion, don't waste your time or money.

1
★★☆☆☆

We visited the restaurant on a weekend night. Although quoted a wait time of less than an hour, we didn't get to our table till way beyond an hour and a half. I felt the service was rushed and unprofessional(no names to be mentioned), and the food was hardly mediorce.
Unfortunatley the bill was incorrect, when asked the waitstaff was rude. It was fixed with great reluctance, and we were made to feel very unwelcome. Because this is our first visit with utmost dissatifaction, and am I doubtful we will ever return. This is another eatery that will most likely stay in business, more to the fact of the owners connections to other succesful and well respected restaurants. Very much the case for this town. I would recommend several other places to visit for sushi and asian cuisine. Just a suggestion, don't waste your time or money.

Pros: unsure

Cons: waitstaff and food

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I love sushi and eating! I think I'm pretty picky about fancy places, too. I like to get my money's worth. The sushi here was amazing. We had the yellowtail special with a great sauce from the sushi chef. My boyfriend thought the cod was even better than the one at Nobu! The sangria was really good too. I really think this is one of the best restaurants in Dallas. I would love to come back. But the wait is horrific right now, it's so busy. So, just prepare yourself for that.

2
★★★★★

I love sushi and eating! I think I'm pretty picky about fancy places, too. I like to get my money's worth. The sushi here was amazing. We had the yellowtail special with a great sauce from the sushi chef. My boyfriend thought the cod was even better than the one at Nobu! The sangria was really good too. I really think this is one of the best restaurants in Dallas. I would love to come back. But the wait is horrific right now, it's so busy. So, just prepare yourself for that.

Pros: really good sushi and food

Cons: very small restaraunt = long wait

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I happened about the hippest new restaurant by chance. My friends and i wanted to grab a quick bite before a movie at inwood theater and came across shin sei. We were warmly greeted and had to wait about twenty minutes for a table, but that was not a problem. Our server, Channel, was right on time with her quick wit and knowlege about the menu. She guided us along and recommended various things for us to try-all of which were amazing. We will definitely go back and for anyone wanting great sushi and service we suggest shin sei and Channel.

2
★★★★★

I happened about the hippest new restaurant by chance. My friends and i wanted to grab a quick bite before a movie at inwood theater and came across shin sei. We were warmly greeted and had to wait about twenty minutes for a table, but that was not a problem. Our server, Channel, was right on time with her quick wit and knowlege about the menu. She guided us along and recommended various things for us to try-all of which were amazing. We will definitely go back and for anyone wanting great sushi and service we suggest shin sei and Channel.

Pros: service, quality, atmosphere

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I loved my experience at Shinsei. We started in the lounge which is lovely, small, comfortable and eclectic. The Shinsei Sangria is a must! Very refreshing and different. Upstairs we had edamame and stuffed Jalapenos that were out of this world. We were greated by Mrs. Fearing and had a nice conversation with her. We were seated downstairs after the perfect amount of time with our cocktails and appetizers upstairs. We had a bit of everything from the awesome fried rice (fried egg on top!), to their signature fried snapper with choice of dipping sauces, among many other things that were delicious. The atmosphere was hopping and great and the restaurant was full. I will most certainly go back and I recommend people try this new, exciting restaurant. Kudos to the owners!

2
★★★★☆

I loved my experience at Shinsei. We started in the lounge which is lovely, small, comfortable and eclectic. The Shinsei Sangria is a must! Very refreshing and different. Upstairs we had edamame and stuffed Jalapenos that were out of this world. We were greated by Mrs. Fearing and had a nice conversation with her. We were seated downstairs after the perfect amount of time with our cocktails and appetizers upstairs. We had a bit of everything from the awesome fried rice (fried egg on top!), to their signature fried snapper with choice of dipping sauces, among many other things that were delicious. The atmosphere was hopping and great and the restaurant was full. I will most certainly go back and I recommend people try this new, exciting restaurant. Kudos to the owners!

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I am really surprised to read the last two comments on here. I have dined at Shinsei even before Chef Casey Thompson was on Top Chef. If anything at all, this place has grown to be quite a dining experience-food has matured and the special sheets feature exquisite items, we have never had a problem with service, though it has been increasingly more busy since the airing of the show. The food is not cheap, but when we dine, we look at cost as paying for what you get- and the value here is worth every penny. Putting Abacus and Shinsei in the same basket is not at all comparable- they are two completely different restaurants, both special. Diners enjoy!

2
★★★★★

I am really surprised to read the last two comments on here. I have dined at Shinsei even before Chef Casey Thompson was on Top Chef. If anything at all, this place has grown to be quite a dining experience-food has matured and the special sheets feature exquisite items, we have never had a problem with service, though it has been increasingly more busy since the airing of the show. The food is not cheap, but when we dine, we look at cost as paying for what you get- and the value here is worth every penny. Putting Abacus and Shinsei in the same basket is not at all comparable- they are two completely different restaurants, both special. Diners enjoy!

Pros: Excellent Food/sushi...

Cons: Crowded, but worth it!

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Yes, we did have to wait, but it was well worth it. Besides, what do you expect at 7:30 on a Friday night at THE place to be. The service was more than accomadating, and the food was outstanding. Complimented by the city's most food friendly wine list; what can I say, the experience was beyond fulfilling.

2
★★★★★

Yes, we did have to wait, but it was well worth it. Besides, what do you expect at 7:30 on a Friday night at THE place to be. The service was more than accomadating, and the food was outstanding. Complimented by the city's most food friendly wine list; what can I say, the experience was beyond fulfilling.

Pros: wine lover's wine list- accomadtaing, friendly service-inviting prices

Cons: none

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Our party of six checked in with the hostess a few minutes after 7 on a Wednesday night. We were quoted a forty-five minute to an hour wait and told it probably wouldn't even be that long. After patiently spending an hour and ten minutes fetching our own drinks from the bar, we were told that it would be a while longer and we should order some appetizers from our cocktail waitress. Up to then we didnt even know we had a cocktail waitress. After an hour and a half the owners apologized and sent us a complimentary order of edamame and a couple of spring rolls. A nice gesture but too little, too late. Five or ten minutes later we were told that our table was ready and they would send someone up to carry the food and drinks down. At the two hour mark, we were still waiting and decided to leave. As we're walking out, the hostess adds insult to injury with this customer service oriented comment - "They got what they wanted. They got their free appetizers now they're out of here." I can promise you - a free bowl of soybeans is NOT what we wanted. We were looking forward to sitting down to a nice leisurely dinner for a special occasion and ended up going for pizza. Might I add that the food and service we received at Louie's was outstanding!

0
★☆☆☆☆

Our party of six checked in with the hostess a few minutes after 7 on a Wednesday night. We were quoted a forty-five minute to an hour wait and told it probably wouldn't even be that long. After patiently spending an hour and ten minutes fetching our own drinks from the bar, we were told that it would be a while longer and we should order some appetizers from our cocktail waitress. Up to then we didnt even know we had a cocktail waitress. After an hour and a half the owners apologized and sent us a complimentary order of edamame and a couple of spring rolls. A nice gesture but too little, too late. Five or ten minutes later we were told that our table was ready and they would send someone up to carry the food and drinks down. At the two hour mark, we were still waiting and decided to leave. As we're walking out, the hostess adds insult to injury with this customer service oriented comment - "They got what they wanted. They got their free appetizers now they're out of here." I can promise you - a free bowl of soybeans is NOT what we wanted. We were looking forward to sitting down to a nice leisurely dinner for a special occasion and ended up going for pizza. Might I add that the food and service we received at Louie's was outstanding!

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saturday night, my husband and i are sushi novices to say the least but as this restaurant had a lot of buzz we decided to give it a try. we were told when we called that they didnt take reservations but when we got there there where at least ten empty tables and they quoted us one hour before we could get a table, my husband was incensed but it talked him into staying and we went to the bar and that is where the experience turned a full 180 for the better.
we got to talking to the bartender, a really cute young lady and she charmed us both with her quick wit charm and excellent service, all the while taking care of all the drinks in the restaurant
we sat at the bar for almost two hours chatting with the staff, and watching the inner workings of the restaurant from a completely different point of view. beleive me these guys really work hard. as far as food we shared some spring rolls, several sushi rolls, all cooked i might add, and then shared a whole fish, one of the best pieces or fish i have ever had. we will be back and we will request to sit at the back private bar.

2
★★★★★

saturday night, my husband and i are sushi novices to say the least but as this restaurant had a lot of buzz we decided to give it a try. we were told when we called that they didnt take reservations but when we got there there where at least ten empty tables and they quoted us one hour before we could get a table, my husband was incensed but it talked him into staying and we went to the bar and that is where the experience turned a full 180 for the better.
we got to talking to the bartender, a really cute young lady and she charmed us both with her quick wit charm and excellent service, all the while taking care of all the drinks in the restaurant
we sat at the bar for almost two hours chatting with the staff, and watching the inner workings of the restaurant from a completely different point of view. beleive me these guys really work hard. as far as food we shared some spring rolls, several sushi rolls, all cooked i might add, and then shared a whole fish, one of the best pieces or fish i have ever had. we will be back and we will request to sit at the back private bar.

Pros: great great great service the staff went the extra mile

Cons: really busy no reservation, but empty table everywhere and 1 hour wait

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if this is not the best priced best tasting sushi restaurant in town, i don't know where is. we arrived on a saturday evening at about 7 as walkins expecting to eat at the restaurant that was in the space before, another sushi restaurant, the wait was nearly 1.5 hours but we with the help of a great waiter upstairs completely bypassed the wait and found one of the tables in the upstairs lounge over looking the hostess area. the service was amazing, try the asian mojito and the sparkling sake, and the food, was as good as sushi gets. toro was like butter, escolar appetizer, recommended by waiter was superb. i wish they would have had the blue fin tuna but the waiter recommended we try toro handrolls with scallions and they were, as the waiter said sushi perfection. if your looking for a happening jamming bar scene and amazing reasonably priced food and drink get this place on your list pronto!!!

2
★★★★★

if this is not the best priced best tasting sushi restaurant in town, i don't know where is. we arrived on a saturday evening at about 7 as walkins expecting to eat at the restaurant that was in the space before, another sushi restaurant, the wait was nearly 1.5 hours but we with the help of a great waiter upstairs completely bypassed the wait and found one of the tables in the upstairs lounge over looking the hostess area. the service was amazing, try the asian mojito and the sparkling sake, and the food, was as good as sushi gets. toro was like butter, escolar appetizer, recommended by waiter was superb. i wish they would have had the blue fin tuna but the waiter recommended we try toro handrolls with scallions and they were, as the waiter said sushi perfection. if your looking for a happening jamming bar scene and amazing reasonably priced food and drink get this place on your list pronto!!!

Pros: great value and exceptional product

Cons: really busy, you will have to wait, no reservation policy

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The ambience, drinks and service were great. However, the sushi was terrible. We tried the spicy tuna, caterpillar, california and salmon sashimi and it was all sub par. The sashimi was not tender, and mainly chewy tough. The rest of the rolls were a bit too fishy, we believe it was the crab. I thought it was funny that the rolls were way more fishy than my sashimi. However, the dinner specials sounded gooded. I do believe I will go back and order an entree, and just steer clear of the sushi...

1
★★★☆☆

The ambience, drinks and service were great. However, the sushi was terrible. We tried the spicy tuna, caterpillar, california and salmon sashimi and it was all sub par. The sashimi was not tender, and mainly chewy tough. The rest of the rolls were a bit too fishy, we believe it was the crab. I thought it was funny that the rolls were way more fishy than my sashimi. However, the dinner specials sounded gooded. I do believe I will go back and order an entree, and just steer clear of the sushi...

Editorial from

The Scene
Contemporary paintings, mid-century-mod fixtures and a daring forest-green-acid-yellow-taupe color scheme lend drama to an essentially homey restaurant. Photos of the Rathbun and Fearing kids adorn a rear wall. Quotes…

 

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