Sharkey's Cuts For Kids

★★★☆☆

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We have been going to this Groovy Cuts for years and both children got their first haircuts here. Today we went in to fix a crooked haircut on my two year old and to get my 5 year old daughter's first big girl haircut! When we went in we explained that we had been in a couple weeks back and that the stylist had cut the back pretty crooked and we needed to get it fixed. Knowing I had waited so long I fully expected to pay for both cuts. I never asked for it to be discounted or comped. The stylist was great and fixed his hair quickly and it looked great. Then she gave my daughter a great haircut. The cutest bob ever! But when we went to pay it turned into a circus. They told me my total and it was obviously just the one haircut. I was pleasantly surprised that they chose to fix my sons hair for free even though I had waited. But then the receptionist proceeded to tell me that I had told them that we came in just the day before and we must have gone somewhere else for the bad haircut because it had been a few weeks since we had been there. I just said. Well I am sorry you are right it was a few weeks ago, either you misunderstood me or I misspoke but it was here that we got the haircut and it was a few weeks ago. Then it just got more and more juvenile from there. They just could not stop telling me that we had said the day before. They just kept telling me we must not have gotten the cut there and all but said that we had lied about the day we had come in over and over and over. The manager came over and it got worse. Over and over she just hammered at the fact that I had told them the wrong day and that she heard me say the wrong day. All of this is going on (very loudly) in front of all the other customers and MY CHILDREN and my husband. Finally, I just said I never expected a free haircut. I can pay for both haircuts. I was simply trying to let you know that the stylist had cut it crooked. We just wanted it straightened out. By the time I left I was angry, embarrassed and frustrated. It was such a minor thing and turned into such a big issue. I will never go back to Groovy Cuts again. The manager was just very rude and curt and handled the entire situation very poorly. I have never been accused of lying at a business I was giving my business and money to before.

1
★☆☆☆☆

We have been going to this Groovy Cuts for years and both children got their first haircuts here. Today we went in to fix a crooked haircut on my two year old and to get my 5 year old daughter's first big girl haircut! When we went in we explained that we had been in a couple weeks back and that the stylist had cut the back pretty crooked and we needed to get it fixed. Knowing I had waited so long I fully expected to pay for both cuts. I never asked for it to be discounted or comped. The stylist was great and fixed his hair quickly and it looked great. Then she gave my daughter a great haircut. The cutest bob ever! But when we went to pay it turned into a circus. They told me my total and it was obviously just the one haircut. I was pleasantly surprised that they chose to fix my sons hair for free even though I had waited. But then the receptionist proceeded to tell me that I had told them that we came in just the day before and we must have gone somewhere else for the bad haircut because it had been a few weeks since we had been there. I just said. Well I am sorry you are right it was a few weeks ago, either you misunderstood me or I misspoke but it was here that we got the haircut and it was a few weeks ago. Then it just got more and more juvenile from there. They just could not stop telling me that we had said the day before. They just kept telling me we must not have gotten the cut there and all but said that we had lied about the day we had come in over and over and over. The manager came over and it got worse. Over and over she just hammered at the fact that I had told them the wrong day and that she heard me say the wrong day. All of this is going on (very loudly) in front of all the other customers and MY CHILDREN and my husband. Finally, I just said I never expected a free haircut. I can pay for both haircuts. I was simply trying to let you know that the stylist had cut it crooked. We just wanted it straightened out. By the time I left I was angry, embarrassed and frustrated. It was such a minor thing and turned into such a big issue. I will never go back to Groovy Cuts again. The manager was just very rude and curt and handled the entire situation very poorly. I have never been accused of lying at a business I was giving my business and money to before.

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.

My kids love this place, they have never given any on my boys a bad haircut. The prices are reasonable and the kids have a great time every time they go there.

5
★★★★★

My kids love this place, they have never given any on my boys a bad haircut. The prices are reasonable and the kids have a great time every time they go there.

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