Valvoline Express Care

★★★☆☆
North Austin's Comprehensive Preventive Auto Maintenance Partner
  • 12538A Research Blvd A

    Austin, TX 78759

    Map & Directions
  • 512-219-8223

About Valvoline Express Care

Hours
Mon Fri 8a-6p; Sat 8a-5p; Closed on Sun

Automotive

Automotive
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The owner and staff at Valvoline Express Care are top notch. They will take care of your and your car and get you back on the road in no time. The facility is convenient (right off of N 183) and the prices are very reasonable. If you are looking for a place for total car care, go to Valvoline.

2
★★★★★

The owner and staff at Valvoline Express Care are top notch. They will take care of your and your car and get you back on the road in no time. The facility is convenient (right off of N 183) and the prices are very reasonable. If you are looking for a place for total car care, go to Valvoline.

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I am a long time customer and always receive good service from the team at Valvoline Express Care. I take my car there for inspections, oil changes and basic maintenance. I trust what they tell me and have never experienced rude behavior.

2
★★★★☆

I am a long time customer and always receive good service from the team at Valvoline Express Care. I take my car there for inspections, oil changes and basic maintenance. I trust what they tell me and have never experienced rude behavior.

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DO NOT USE VALVOLINE EXPRESS!

Took my car in for my first state inspection. Staff ignored me after making eye contact. They were sitting in the garage with no cars to work on and I had to go in the garage that said DO NOT ENTER and ask them to help me. It was my first state inspection so I had a few questions but the staff did not answer them except with generalities like "We look at everything." He was extremely condescending towards me and acted like I was a burden to him.

When my vehicle failed I asked why and the guy said "I KNEW THIS WOULD HAPPEN!" storms out of the room and the boss comes in. Tells me that my windshield wipers were not working. Which is odd since they were working amazing in the last rain storm 2 days ago and did not leave behind any water after a wipe. He said they were ripped up and old. I paid and he said "now when you come back don't be expecting that I am going to bump you to the front of the line,. cuz that's not how it works and a lot of customers think they can just walk in to the front of the line but you have to wait like everyone else." (I looked around the empty, dirty, pathetic shop and bit my tongue)

Went home and looked at my blades, they have been ripped and messed with and now they do not work like they did 2 days ago.

I am not sure what their motive was for making this such a hassle, usually when someone comes in from out of state as their first inspection you would want their repeat business for as long as they live here.

0
★☆☆☆☆

DO NOT USE VALVOLINE EXPRESS!

Took my car in for my first state inspection. Staff ignored me after making eye contact. They were sitting in the garage with no cars to work on and I had to go in the garage that said DO NOT ENTER and ask them to help me. It was my first state inspection so I had a few questions but the staff did not answer them except with generalities like "We look at everything." He was extremely condescending towards me and acted like I was a burden to him.

When my vehicle failed I asked why and the guy said "I KNEW THIS WOULD HAPPEN!" storms out of the room and the boss comes in. Tells me that my windshield wipers were not working. Which is odd since they were working amazing in the last rain storm 2 days ago and did not leave behind any water after a wipe. He said they were ripped up and old. I paid and he said "now when you come back don't be expecting that I am going to bump you to the front of the line,. cuz that's not how it works and a lot of customers think they can just walk in to the front of the line but you have to wait like everyone else." (I looked around the empty, dirty, pathetic shop and bit my tongue)

Went home and looked at my blades, they have been ripped and messed with and now they do not work like they did 2 days ago.

I am not sure what their motive was for making this such a hassle, usually when someone comes in from out of state as their first inspection you would want their repeat business for as long as they live here.

Cons: service quality, dishonest employees

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Lame. Brought my car in for inspection, and after inspecting it they let me know that it needed something to pass. I though they were being cool letting me go take care of it, and left to go replace the needed part. Well I came back and guess what? After checking it out some more they decided they weren't going to pass it. Well the fact that it didn't pass isn't the point, cars should be safe. What upsets me is the fact that they wasted about an hour and a half of my time. I went down the street and got it passed at a reputable place anyway. I also wasn't keen on the condescending tone he took with me. What he didn't know is I received my ASE certifications almost ten years ago and have professionally built Hot Rods and Customs. I could tell instantly that this is the type of place that preys on the unknowing average car owner. Beware at all costs.

0
★☆☆☆☆

Lame. Brought my car in for inspection, and after inspecting it they let me know that it needed something to pass. I though they were being cool letting me go take care of it, and left to go replace the needed part. Well I came back and guess what? After checking it out some more they decided they weren't going to pass it. Well the fact that it didn't pass isn't the point, cars should be safe. What upsets me is the fact that they wasted about an hour and a half of my time. I went down the street and got it passed at a reputable place anyway. I also wasn't keen on the condescending tone he took with me. What he didn't know is I received my ASE certifications almost ten years ago and have professionally built Hot Rods and Customs. I could tell instantly that this is the type of place that preys on the unknowing average car owner. Beware at all costs.

Pros: N/A

Cons: Condescending and Rude.

 

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