Kung Food

★★☆☆☆
  • 9135 West Sam Houston Pkwy N #200

    Houston, TX 77064

    Map & Directions
  • 832-237-9888

About Kung Food

Categories
Hours
Mon. - Sun. 11am - 10pm

Food

Food
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2.0 1
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The food is ok but the service isn't. I've ordered from there quite a few times, usually delivery or carry out. The attendant/cashier is often rude and short tempered. Recently, I placed an order for delivery and when it arrived part of it was incorrect. I immediately called, while the driver was still here, to let them know it was wrong and even offered to bring it back (the driver had other delivery's to make). The rude attendant on the phone, in an almost yelling voice, says to me: "No, that's what you ordered, that's what you told me, you didn't tell me that you don't eat beef and yes the egg rolls have beef in them. You can't bring them back because you didn't tell me that you don't eat beef." She wouldn't let me get a word in -almost like she wanted to argue about it - POOR CUSTOMER SERVICE! ( I certainly would have spent more in gas driving there than they would have replacing the batch of egg rolls - which was thrown away. And our gratuity to the driver was more than the total for the egg rolls). They probably would have kept our household as a customer if the situation had been handled differently. ~ Nicole

1
★★☆☆☆

The food is ok but the service isn't. I've ordered from there quite a few times, usually delivery or carry out. The attendant/cashier is often rude and short tempered. Recently, I placed an order for delivery and when it arrived part of it was incorrect. I immediately called, while the driver was still here, to let them know it was wrong and even offered to bring it back (the driver had other delivery's to make). The rude attendant on the phone, in an almost yelling voice, says to me: "No, that's what you ordered, that's what you told me, you didn't tell me that you don't eat beef and yes the egg rolls have beef in them. You can't bring them back because you didn't tell me that you don't eat beef." She wouldn't let me get a word in -almost like she wanted to argue about it - POOR CUSTOMER SERVICE! ( I certainly would have spent more in gas driving there than they would have replacing the batch of egg rolls - which was thrown away. And our gratuity to the driver was more than the total for the egg rolls). They probably would have kept our household as a customer if the situation had been handled differently. ~ Nicole

Pros: ok food

Cons: poor customer service

 

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