Kroger

★☆☆☆☆
  • 1990 Old Spanish Trl

    Houston, TX 77054

    Map & Directions
  • 713-791-1464

About Kroger

Categories
  • Grocery Stores
  • Organic Foods
  • Butcher Shops
  • Produce Markets
  • Seafood Markets
  • Bakeries
  • Delicatessens
  • Florists
Hours
M-Su 24hr
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Languages
  • English

Food

Food
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1.0 1
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This place is Absolutely horrible!
...but first the good....
Selection

...now the bad...
Customer Service - I never thought anyone would keep employees like this - Who is the manager? Is there one? The employees do not care, will not acknowledge your existance, sm@ck gum in your face -

... and here was the last straw -
Cart full of groceries, being checked out... no hello , no eye contact, kept talking with the sacker, sacker gets pulled away , I have to ask if she would take the Kroger Card when she was done scanning, she scanned it, then went to finish sacking. With about One Bag full she completely quit sacking our groceries and started talking to the girl behind her... She then Barely sacked a few more bags very slowly. About two bags left she completely quit, did not say a word to us and started scanning the next customer in line.... I stood there astonished that she could hold a job! Are you serious? Did you just forget? Are you too high to remember you are at work?
I finished sacking my groceries and left... Mind you, she never said one word to us during a 5- 10 minute interaction!

Hey Kroger! They are are called managers and secret shoppers!

Those with the best customer service at the end will win!

I now drive out of my way to go to HEB, even though I live a stone's throw from this Kroger!

0
★☆☆☆☆

This place is Absolutely horrible!
...but first the good....
Selection

...now the bad...
Customer Service - I never thought anyone would keep employees like this - Who is the manager? Is there one? The employees do not care, will not acknowledge your existance, sm@ck gum in your face -

... and here was the last straw -
Cart full of groceries, being checked out... no hello , no eye contact, kept talking with the sacker, sacker gets pulled away , I have to ask if she would take the Kroger Card when she was done scanning, she scanned it, then went to finish sacking. With about One Bag full she completely quit sacking our groceries and started talking to the girl behind her... She then Barely sacked a few more bags very slowly. About two bags left she completely quit, did not say a word to us and started scanning the next customer in line.... I stood there astonished that she could hold a job! Are you serious? Did you just forget? Are you too high to remember you are at work?
I finished sacking my groceries and left... Mind you, she never said one word to us during a 5- 10 minute interaction!

Hey Kroger! They are are called managers and secret shoppers!

Those with the best customer service at the end will win!

I now drive out of my way to go to HEB, even though I live a stone's throw from this Kroger!

Pros: Parking... most people drive out of their way to avoid this store!

Cons: Service

Message from Kroger

Kroger offers thousands of quality food and household products from your favorite brands and companies. From fresh produce, meats and seafood to dairy, home goods and pharmaceutical needs, Kroger is your one stop for savings.

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