Bear Creek 1960 Appliance Svc

★★★★☆

About Bear Creek 1960 Appliance Svc

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Allen & Petersen Cooking

990 S Hermon Rd Wasilla, AK

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1830 E Parks Hwy Ste 104 Wasilla, AK

4.25 8
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Our dishwasher was making a strange noise so we called 1960 Bear Creek Appliance. They sent our a repairman who unscrewed the pump and vacuumed it out. That was the only service done and he was here for perhaps 10 minutes, 15 tops. For

3
★★★★★

Our dishwasher was making a strange noise so we called 1960 Bear Creek Appliance. They sent our a repairman who unscrewed the pump and vacuumed it out. That was the only service done and he was here for perhaps 10 minutes, 15 tops. For

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I called this repair/service because a close friend has used them for appliance repairs before in the past and was happy with them. I called, and scheduled a time for them to come out. Very helpful and nice people over the phone and was

3
★★★★★

I called this repair/service because a close friend has used them for appliance repairs before in the past and was happy with them. I called, and scheduled a time for them to come out. Very helpful and nice people over the phone and was

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Exceptional service! Friendly, prompt, and fair. The technician was there on time, explained my problem to me well, and didn't charge me an arm and a leg. I will be using them again.

3
★★★★★

Exceptional service! Friendly, prompt, and fair. The technician was there on time, explained my problem to me well, and didn't charge me an arm and a leg. I will be using them again.

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I have to say, I disagree with these negative reviews wholeheartedly! I had nothing but the best experience with these people. I was referred to them by my plumbing company, Skelly, and I've had some bad experiences in the past with other

3
★★★★★

I have to say, I disagree with these negative reviews wholeheartedly! I had nothing but the best experience with these people. I was referred to them by my plumbing company, Skelly, and I've had some bad experiences in the past with other

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I've read the other reviews and frankly I don't get it. I've used these folks for several years and I have had the best experiences with them. Always informative and fair with their prices. They are fast and neat and courteous. I give

3
★★★★★

I've read the other reviews and frankly I don't get it. I've used these folks for several years and I have had the best experiences with them. Always informative and fair with their prices. They are fast and neat and courteous. I give

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I agree with the other reviewers. This mom and pop shop definitely needs a few lessons on P.R., which is important in the service industry. If you plan to take the day off to wait for someone that will not show up on the day they are scheduled; if you plan to hire a tech who wants to make a phone diagnosis and do a guessing game without looking at your appliance; if you want to make continuous calls to a company who doesn't want to take responsibility to call back; if you want a company full of excuses; and if you want to deal with people who waste your time, then this is the company to call. Maybe the unprofessionalism on their part could be inexperience, but in today's world, there is no room for incompetence, stupidity and laziness. I would rather buy new appliances than deal with uneducated people like this. Very frustrating! Their actions and poor excuses are a reflection of their little business.

0
★☆☆☆☆

I agree with the other reviewers. This mom and pop shop definitely needs a few lessons on P.R., which is important in the service industry. If you plan to take the day off to wait for someone that will not show up on the day they are scheduled; if you plan to hire a tech who wants to make a phone diagnosis and do a guessing game without looking at your appliance; if you want to make continuous calls to a company who doesn't want to take responsibility to call back; if you want a company full of excuses; and if you want to deal with people who waste your time, then this is the company to call. Maybe the unprofessionalism on their part could be inexperience, but in today's world, there is no room for incompetence, stupidity and laziness. I would rather buy new appliances than deal with uneducated people like this. Very frustrating! Their actions and poor excuses are a reflection of their little business.

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We had a power surge and needed a repairman to evaluate the damage on our dryer, dishwasher, and microwave. They sent out a man to do the evaluation the next day. When he got here all he did was ask if there was power to the appliances and then without taking them apart or looking at them said that what was needed was the circuit boards in each. We then asked that he fill out the forms we needed for insurance and he said he couldn't. We tried to resolve it with the main office but they were no help. We asked that someone else come out and actually do what we paid for them to do but they would not do that either. Long story short we paid for someone to determine what repairs were needed and got nothing. We have a different company coming out to do the repairs. I WOULD NEVER USE THIS COMPANY AGAIN.

0
★☆☆☆☆

We had a power surge and needed a repairman to evaluate the damage on our dryer, dishwasher, and microwave. They sent out a man to do the evaluation the next day. When he got here all he did was ask if there was power to the appliances and then without taking them apart or looking at them said that what was needed was the circuit boards in each. We then asked that he fill out the forms we needed for insurance and he said he couldn't. We tried to resolve it with the main office but they were no help. We asked that someone else come out and actually do what we paid for them to do but they would not do that either. Long story short we paid for someone to determine what repairs were needed and got nothing. We have a different company coming out to do the repairs. I WOULD NEVER USE THIS COMPANY AGAIN.

Cons: Not worth the money

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Called them for my dryer repair. First, I thought I was getting a repair place close to my home as stated by their ad. Not so. Next, when tech said he would order parts and be out the next day, I figured I could live with that. However, it took a whole week to get this resolved. Turned out there was more to the diagnosis than he thought. It was a nightmare for me. Hard being without a dryer that long with 2 teenage sons and a husband with dirty jogging clothes. Not liking the laundramat scene and no place to hang them. Also, during this whole ordeal, this company never informed me of what was going on. I or my husband always had to call them to find out when they were going to repair it. Told me about ordering parts, etc. Also, I felt the tech needed to take a lesson or two in PR. Also, it would have been nice to have an apology from company for all the frustration I went through. Bottom Line: Dryer repaired...finally

1
★★☆☆☆

Called them for my dryer repair. First, I thought I was getting a repair place close to my home as stated by their ad. Not so. Next, when tech said he would order parts and be out the next day, I figured I could live with that. However, it took a whole week to get this resolved. Turned out there was more to the diagnosis than he thought. It was a nightmare for me. Hard being without a dryer that long with 2 teenage sons and a husband with dirty jogging clothes. Not liking the laundramat scene and no place to hang them. Also, during this whole ordeal, this company never informed me of what was going on. I or my husband always had to call them to find out when they were going to repair it. Told me about ordering parts, etc. Also, I felt the tech needed to take a lesson or two in PR. Also, it would have been nice to have an apology from company for all the frustration I went through. Bottom Line: Dryer repaired...finally

Message from Bear Creek 1960 Appliance Svc

Bear Creek Appliance Service offers 15% off for all service calls for repairs that require a part.

More about Bear Creek 1960 Appliance Svc

Bear Creek Appliance Service employs the most experienced and professional contractors to repair your household or commercial appliances. We are capable of repairing all major brands. We are available by appointment, for emergency repair, or during regular business hours.

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