LensCrafters

★☆☆☆☆
  • 811 N Central Expy Collin Creek Mall

    Plano, TX 75075

    Map & Directions
  • 972-422-5593

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
Hours
M-Sa 10am-9pm, Su 12pm-6pm
Associations
  • OneSight Foundation
Phones
  • Fax (972-423-2273)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Oakley
  • Brooks Brothers
  • Ralph
  • Vogue
  • Ray-Ban
  • Coach
  • Burberry
  • Versace
  • Michael Kors
  • Ralph Lauren
  • Polo
  • DKNY
  • Armani Exchange
  • Sferoflex
  • Tiffany & Co.
  • Prada
  • Tory Burch
  • Dolce & Gabbana
Services
  • AccuFit
  • myLook

Shopping

Shopping
More choices in Plano:
Resultset_next

Sunglass Hut at Macy's

6209 W Park Blvd Plano, TX

Resultset_next

Sunglass Hut

1417 Baffin Bay Dr Plano, TX

Stuff
    AccuFit
    Lenses
    LC Brands
    myLook
      1.0 1
      Hi! Sign in to let us know how LensCrafters was?
      Write a Review
      .

      To start things off, I will preface this by saying I am a senior at a university, studying business management. I have plans to get my MBA after completing my undergrad degree.

      From the start, I didn't have a good feeling about going to LensCrafters, other than the store has been in the same place in the mall for 27 years. If they're still here, they 'must be doing something right', right? Wrong. Here's why:

      When I initially came into the store, I had in mind what I wanted. Black rims, plastic, no frills. Started looking at RayBans because those are the quintessential black-rim glasses that everyone wears. When I found out the RayBans didn't fit like I wanted them to, that they didn't make a size big enough, I started to look at other brands.

      The girl helping me brought me 8 or 9 different styles. When I started trying them on, she took the liberty of bringing another female employee over to give me a 2nd opinion (both of my parents were also present). I didn't appreciate this. The approach seemed more sales-y, pitch-ish, like they just wanted me to pick a pair of glasses and get the efff out of the store. By this point, I had been there for 10 minutes.

      Once I had found a pair of glasses that fit me, that I liked, I moved towards the desk to discuss purchase options. I was quoted $545 for the glasses - frame and lenses (this is with their seasonal 30% discount). When I started asking about lenses - I specifically asked what the difference between plastic and polycarbonate lenses were - the girl helping me couldn't answer my question. She didn't know, and she didn't have the sense to ask someone else working with her.

      I got the sense that LensCrafters is a commission-based business, and they only care about profit. As if she would've asked for help from a co-worker, she would've had to give away some commission.

      I moved past the lens question, asked about warranty, and return policy. I was assured there was a 30-day any reason return policy.

      Paid for the glasses, and was told it would be 7-10 days for the glasses to be shipped, since they couldn't do my lenses in-house.

      My receipt says the expected due date is 1/5/2011 (which is today).

      I called this morning to check on the status, and the first thing the lady that answered the phone said was "Did we call you?"

      I said no, and she said "I'm with a client right now, can I take your name and number and call you back?" Sure. Fine. I doubted if she would really call me back or not.

      She did call me back, about an hour later, and could only tell me that they had been shipped to the store. Nothing more.

      Some of the things I learned in my management courses at Uni, were small business no-no's...If you're with a client, NEVER answer the phone. Also, if a customer calls to check on an order, give them the status of the order. Don't ask questions like "Did we call you?"

      Also, if it's the Monday after Christmas, and you know your orders are behind, don't quote the standard 7-10 days, then tell the customer on the phone it could take another 5-10 days.

      Since I ordered my glasses, I've been reading all sorts of horrible, negative reviews about LensCrafters and their parent company, Luxottica. I've not been given a good feeling about it, and my glasses have yet to arrive. I feel this will end badly, and I'll be writing another negative review in a week's time.

      Has anyone ever had a positive experience with LensCrafters? Can I buy insurance against LensCrafters to ensure I won't have the same issues?

      0
      ★☆☆☆☆

      To start things off, I will preface this by saying I am a senior at a university, studying business management. I have plans to get my MBA after completing my undergrad degree.

      From the start, I didn't have a good feeling about going to LensCrafters, other than the store has been in the same place in the mall for 27 years. If they're still here, they 'must be doing something right', right? Wrong. Here's why:

      When I initially came into the store, I had in mind what I wanted. Black rims, plastic, no frills. Started looking at RayBans because those are the quintessential black-rim glasses that everyone wears. When I found out the RayBans didn't fit like I wanted them to, that they didn't make a size big enough, I started to look at other brands.

      The girl helping me brought me 8 or 9 different styles. When I started trying them on, she took the liberty of bringing another female employee over to give me a 2nd opinion (both of my parents were also present). I didn't appreciate this. The approach seemed more sales-y, pitch-ish, like they just wanted me to pick a pair of glasses and get the efff out of the store. By this point, I had been there for 10 minutes.

      Once I had found a pair of glasses that fit me, that I liked, I moved towards the desk to discuss purchase options. I was quoted $545 for the glasses - frame and lenses (this is with their seasonal 30% discount). When I started asking about lenses - I specifically asked what the difference between plastic and polycarbonate lenses were - the girl helping me couldn't answer my question. She didn't know, and she didn't have the sense to ask someone else working with her.

      I got the sense that LensCrafters is a commission-based business, and they only care about profit. As if she would've asked for help from a co-worker, she would've had to give away some commission.

      I moved past the lens question, asked about warranty, and return policy. I was assured there was a 30-day any reason return policy.

      Paid for the glasses, and was told it would be 7-10 days for the glasses to be shipped, since they couldn't do my lenses in-house.

      My receipt says the expected due date is 1/5/2011 (which is today).

      I called this morning to check on the status, and the first thing the lady that answered the phone said was "Did we call you?"

      I said no, and she said "I'm with a client right now, can I take your name and number and call you back?" Sure. Fine. I doubted if she would really call me back or not.

      She did call me back, about an hour later, and could only tell me that they had been shipped to the store. Nothing more.

      Some of the things I learned in my management courses at Uni, were small business no-no's...If you're with a client, NEVER answer the phone. Also, if a customer calls to check on an order, give them the status of the order. Don't ask questions like "Did we call you?"

      Also, if it's the Monday after Christmas, and you know your orders are behind, don't quote the standard 7-10 days, then tell the customer on the phone it could take another 5-10 days.

      Since I ordered my glasses, I've been reading all sorts of horrible, negative reviews about LensCrafters and their parent company, Luxottica. I've not been given a good feeling about it, and my glasses have yet to arrive. I feel this will end badly, and I'll be writing another negative review in a week's time.

      Has anyone ever had a positive experience with LensCrafters? Can I buy insurance against LensCrafters to ensure I won't have the same issues?

      Message from LensCrafters

      At LensCrafters located at 811 N Central Expy, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Plano LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more. The associates will help you find the right prescription lens for your lifestyle. Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

      Yext PowerListings

       

      Wait, you're the expert.

      If you've been to or used LensCrafters, leave a review.

      It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



      Write a Review