Paul's Home Fashions

★☆☆☆☆
  • 307 Victor St

    Austin, TX 78753

    Map & Directions
  • 512-892-6591

About Paul's Home Fashions

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I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about "s/h fees". I would never have ordered the item if I knew it would cost that much to return.

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★☆☆☆☆

I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about "s/h fees". I would never have ordered the item if I knew it would cost that much to return.

Pros: Quick to respond

Cons: Hidden fee amounts and lack of customer service

 

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