I took my 2008 Corvette in for service. I bought the car used 2 months prior. I thought I was having a transmission issue; I'm going to make this as short as possible.
They had the car overnight and called me the next day saying they couldn't find anything wrong. I absolutely disagreed so they said they needed the car for another whole day. The 2nd day goes by ande I call my service advisor. She again said I'm sorry but we can't find anything wrong.
As it turns out, there's a button on the console labeled Competition Driving mode. This needs to be on for my problem not to exist. They had no clue about this. I admit that I didn't know about this (I did read my manual), HOWEVER, I cannot believe the dealer and even the "shop foreman" wasn't aware of this function. Some things will never change. I'm just blown away at the level of incompetence of dealers and they continue to provide terrible support and service. I only took my car to a dealer because I still have the full warranty.
So two days, without my car, no loaner car offered and I ended up solving my own problem. Avoid this place unless you want rookies and unknowledgeable techs working on your car.
We bought my used Tahoe from them online. It was great because they do not sell based upon commission. They offered to give us a hotel stay, full tank of gas and came down over 7K off sticker...I never had to haggle and deal with a run around. Very friendly staff and will definantly do business with again. I say ask for Newton in interent sales.
Today I purchased a vehicle from Kevin at Capital Chevrolet and it was the best car buying experience I have ever had. Kevin was knowledgeable about the cars he had on the lot and their costs. He was relaxed and comfortable to talk with. No pushing, no hard sell. He showed us what he had, we talked about the cars performance and features. We went for a couple of test drives and he let me drive the car where I wanted so I could really check it out for my kind of driving and parking. Because of how relaxed Kevin was I was also relaxed and it made for a nice experience like I was just there talking to a friend. He worked with us on the price and then the finance guys did their magic and got us a better finance deal than we had pre-qualified for from the credit union. At the end we even got a new TV out of the deal totally unexpected! I think Hubby was more excited about the new TV than my new car.
I was happy, my husband was happy and we are already planning for our next purchase of a new truck for my husband at Capital Chevrolet.
Last Thursday I called to set up an appointment for Monday because my truck was making a wretched noise. It had this vibration for the last few months but none of the 4 mechanics I took it too could diagnose the problem. Friday, as I sat in the drive thru at McDonalds, the noise was so bad they asked me to turn my truck off so they could hear me! I was so humiliated, I called and told them my truck was being dropped off right away. I was stunned when my service advisor, Bill Arrellano, bent under my truck and stopped the noise, diagnosing it within SECONDS! What ASE certified mechanics hadn't identified for months, was figured out immediately by Bill. He actually called right away and let me know what was going on and when to pick up my truck. I've always gotten terrific service from them but hesitate to have stuff done when I think dealers are expensive, but they do it right. Also when I checked on pricing for my transmission fluid and filter change it was $40 cheaper than the independent repair shops I called! And Capitol was checking other things for FREE that I would have had to pay Meineke to check! What a deal! I'm recommending them to all of my friends.